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Public sector

Get onto the public sector platform

OK, so it’s no news that, from later this year, the UK public sector will have to outsource a great deal of work and there have already been dire warnings, some published on this website and in Outsource magazine, that service providers must tread very carefully

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Public Sector Bonanza or Bear Trap?

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Steady as we go: keep heads cool

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Heads in the Cloud: can we see?

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Dealing with risk: clear or block?

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Two way traffic, we're all offshore

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UK based HRO Superstar

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NHS IT warnings ignored for 5 years

 The Government was warned as far  back as  2004 that immediate actionwas needed to fix problems in the £12.7 billion programme to revamp NHSIT, but chose not to take the necessary steps.here

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CSC happy with NHS IT

CSC profits more than doubled last quarter after the Information technology contractor benefited from a tax audit settlement. CSC reported that its earnings rose 110% in its fiscal 2009 fourth quarter to $382.3 million, compared with $181.7 million, or $1.15 per diluted share, in the year previously. CSC said that it benefited from a net favourable tax audit settlement that added $1.11 per share to the bottom line.

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News

Public Sector Bonanza or Bear Trap?

You do not need a crystal ball to predict that there is going to be a lot more outsourcing of work from the public sector in the years ahead. But it might require balls of a different kind to take on that work. Historically, this has not been a happy place

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Opinion: offshore paradise or peril

Once again, issues of offshoring and outsourcing are in the news – Datamonitor suggests that more UK companies are now looking to outsource their customer services, and there are regular reported instances of major firms shifting their contact centres either to or from offshore locations. Stuart Mackie, Business Development Director at Genesys Telecommunications, examines the offshoring debate: the pros and cons of outsourcing abroad or at home, and the key reasons behind success or failure.

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Latest Features

Get onto the public sector platform

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NHS IT warnings ignored for 5 years

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CSC happy with NHS IT

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NHS data losses under fire

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Opinion: offshore paradise or peril

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BT deciminates workforce

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