Outsource Magazine

The last decade witnessed a shift towards outcome-based management in outsourcing relationships. As a result non-linear delivery models (e.g.: outcome-based or transaction-based pricing; fixed price etc...) have been gaining...

Sanjay Chadha | 17 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

Is this what your direct reports are really...

Matt Heffron | 16 May 2012 | Articles, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

Outsourcing involves major changes in your business model, your teams, your approach to core and non-core business lines and cultural mindsets. That aspect of the outsource decision - change - is inherently psychological...

Kate Vitasek | 16 May 2012 | Articles, Global, All Columns, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other,

It's been a fascinating - and hugely significant - few quarters for Serco, with the outsourcing giant making a number of strategic acquisitions and continuing to take huge bites out of the UK and European market. We spoke with...

Outsource Magazine | 15 May 2012 | Articles, Europe, UK, Global, All Columns,

Most Australian companies don’t want to send business functions offshore, but many intend to outsource a lot more roles in the next two years and the primary aim isn’t to reduce costs, according to our recent survey. The...

Martin Conboy | 11 May 2012 | Articles, Asia/Pacific, Australia, All Columns,

This column is guest co-authored by Dr PK Mukherjee, President and Managing Partner at Avasant, and Shobhit Patnaik, a consultant with Avasant. The past two decades have witnessed rapid growth in the IT/BPO sector resulting...

Kevin Parikh | 10 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

Most independent observers are in consensus that LPO is on the rise. However, greater insight beyond this overly simplistic soundbite is difficult to come by. One of the challenges in gauging the rate of uptake for LPO has been...

Mark Ross | 09 May 2012 | Articles, Legal, Global, All Columns,

Business intelligence (BI) and business analytics (BA) aren’t new concepts (I remember using pivot tables in Excel over 15 years ago and Amazon using predictive recommendations 10 years ago). However, today, the ability to...

Bharat Vagadia | 08 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

This week, the Sourcing Sage shines a humorous light on a practice which gives an entire industry a bad...

Matt Heffron | 04 May 2012 | Articles, Customer Service, Global, All Columns,

Quality aspects drive us personally and influence the way we look, the products we use, the materials we buy and the way we conduct ourselves in our everyday lives; in fact they influence us more as human beings than we often...

Richard Condon | 03 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

Last week I was honoured to chair the Legal, Regulatory & Compliance Outsourcing Conference 2012 in London. I’ll be frank: I always find it rather nerve-wracking to take the helm of a senior-level event like that one,...

Jamie Liddell | 01 May 2012 | Articles, Legal, Europe, UK, Global, All Columns,

At the risk of flogging a dead horse (I am sure there is a value proposition there somewhere) I would like to return to the topic of events, which I ranted about in the most recent print issue of this magazine. As you can...

Inside Source | 27 April 2012 | Articles, Europe, UK, Global, All Columns,

In the first part of this column article I suggested that all too often crowdsourcing is regarded as a marketing campaign tool to drive engagement with key communities such as customers. Whilst this is undoubtedly attractive...

Steve Bynghall | 26 April 2012 | Articles, Global, All Columns,

The world in which we live Many of us pay for our internet, telephone, utilities and even settle our credit card bills using standing orders and direct debits. These types of payments mean we don’t forget and make life...

Outsource Magazine | 18 April 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

Healthcare in the United Kingdom is provided by the government through its healthcare provider, the National Health Service (NHS). The NHS is one of the largest employers in the world. In England alone it employs 1.4 million...

Brian Gorman | 17 April 2012 | Articles, Europe, UK, All Columns,

There’s no question that cloud computing is here to stay. A recent infographic released by IT consulting firm Avanade shows that globally, 74 per cent of enterprises are using some form of cloud services – a 25 per cent...

Daniel Sasaki | 16 April 2012 | Articles, IT, Europe, UK, Global, All Columns,

This article originally appeared in Outsource Magazine Issue #27 Spring 2012  A big priority for CFOs in today’s global economy is how they shape the finance function to drive business performance. There are three big...

Jamie Lyon | 12 April 2012 | All Columns, Global, Finance & Accounting, Articles,

I was reading an article in the Sydney Morning Herald by Tim Soutphommasane of Monash University about how each Australian generation seems to discover Asia as though the region were revealed to it for the first time. He wrote...

Martin Conboy | 12 April 2012 | Australia, Asia/Pacific, South/Central Asia, Articles, All Columns,

This article originally appeared in Outsource Magazine Issue #27 Spring 2012.  I love a good excuse – and here’s a genuinely great one. A colleague of mine was en route to a meeting at the end of February when his...

Inside Source | 12 April 2012 | Articles, UK, Europe, All Columns,

In the last article I discussed the emergence of cloud as a key sourcing option. Media has been publishing so much on the cloud that it is often touted as a threat to the traditional outsourcing. Since everything seems emerging...

Sanjay Chadha | 11 April 2012 | Articles, IT, Global, All Columns,