All Columns
All Columns
All Columns
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Managing turnover in outsourcing relationships
The last decade witnessed a shift towards outcome-based management in outsourcing relationships. As a result non-linear delivery models (e.g.: outcome-based or transaction-based pricing; fixed price e...Sanjay Chadha | 17 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns -
A Tight Ship
Is this what your direct reports are really thinking...?Matt Heffron | 16 May 2012 | Articles, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns -
The courage to change
Outsourcing involves major changes in your business model, your teams, your approach to core and non-core business lines and cultural mindsets. That aspect of the outsource decision - change - is inh...Kate Vitasek | 16 May 2012 | Articles, Global, All Columns, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other -
Q&A: David Poole, CEO, Serco Global Services UK & Europe
It's been a fascinating - and hugely significant - few quarters for Serco, with the outsourcing giant making a number of strategic acquisitions and continuing to take huge bites out of the UK and...Outsource Magazine | 15 May 2012 | Articles, Europe, UK, Global, All Columns -
Cost not the driver of Australian outsource rise
Most Australian companies don’t want to send business functions offshore, but many intend to outsource a lot more roles in the next two years and the primary aim isn’t to reduce costs, according to ou...Martin Conboy | 11 May 2012 | Articles, Asia/Pacific, Australia, All Columns -
Building capacity to harness the potential of the IT/BPO industry
This column is guest co-authored by Dr PK Mukherjee, President and Managing Partner at Avasant, and Shobhit Patnaik, a consultant with Avasant. The past two decades have witnessed rapid growth in t...Kevin Parikh | 10 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns -
Legal Process Outsourcing: has it reached a tipping point?
Most independent observers are in consensus that LPO is on the rise. However, greater insight beyond this overly simplistic soundbite is difficult to come by. One of the challenges in gauging the rate...Mark Ross | 09 May 2012 | Articles, Legal, Global, All Columns -
Business analytics and outsourcing: is it the next wave?
Business intelligence (BI) and business analytics (BA) aren’t new concepts (I remember using pivot tables in Excel over 15 years ago and Amazon using predictive recommendations 10 years ago). However,...Bharat Vagadia | 08 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns -
Handle Time...
This week, the Sourcing Sage shines a humorous light on a practice which gives an entire industry a bad name...Matt Heffron | 04 May 2012 | Articles, Customer Service, Global, All Columns -
Relationship quality measures: "Mind the gap!"
Quality aspects drive us personally and influence the way we look, the products we use, the materials we buy and the way we conduct ourselves in our everyday lives; in fact they influence us more as h...Richard Condon | 03 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns
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Outsource magazine and the ACCA announce an exclusive partnership
