Outsource Magazine

When, on 25 February 2010, BT announced "a new pricing structure for its Next Generation Contact Centre (NGCC) aimed at further helping customers to prevent downtime in their contact centres." it cited recent bad weather in the UK as "a prime example of how businesses need to prepare for possible disruption to continue offering seamless service to customers."

Bt's latest development should help to maintain business continuity throughout challenges from the environment or the infrastructure in any particular place by ensuring that customers are always dealt with by whichever facility around the world is able to handle their call. Quite useful, given the frequency and scale of natural and man made disasters that seem to be in the news today.

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