Articles

Items tagged with : Eastern Europe

A perfect storm is coming for call centres

Today, call and contact centres are operated at high efficiency standards. That’s due to high costs in labour, brick and mortar and technology. We man...

08 March 2011 | Articles, Customer Service, North America / Caribbean, USA, Global, All Columns,

Arbitrage Now

This article originally appeared in Outsource Magazine Issue #23 Spring 2011 Labour arbitrage has been one of the key drivers of the global outsourci...

31 March 2011 | Articles, Europe, UK, North America / Caribbean, USA, South/Central Asia, India, Asia/Pacific, China, Philippines, Global, All Columns,

IBA Group

IBA Group, one of the largest IT service providers in Eastern Europe, offers a wide range of services including consulting, development, testing, migr...

07 September 2010 | Directory, IT, Europe,

Location, location, location

Driven by technological forces and the associated communications revolution that have fuelled globalisation over the last 30 years, outsourcing has em...

07 October 2010 | Articles, Legal, UK, USA, Other, India, Philippines, All Columns,

What if...?

I wonder sometimes: if outsourcing were to end, what would happen? It is highly unlikely that this would take place instantaneously but it could happe...

02 November 2010 | Articles, Global, All Columns,