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Items tagged with : Queue Management

OPINION: Is offshoring the right solution for outsourcing?

During the last ten years we have seen an overwhelming trend to cut costs by outsourcing back office processes and software development to offshore lo...

28 July 2011 | Articles, Customer Service, Global, All Columns,

The Future is Now

This article originally appeared in Outsource Magazine Issue #23 Spring 2011 Virtual Assistance and Artificial Intelligence are here for customer ser...

06 April 2011 | Articles, Customer Service, Global, All Columns,

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Outsource Magazine Don't miss Mark Ross on "Legal Process Outsourcing: has it reached a tipping point?" http://t.co/W79WO6Qx
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Outsource Magazine FCC to allocate spectrum for wireless medical monitoring – - http://t.co/ATHHq3mW Blogs http://t.co/WI7Cgy8X
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Outsource Magazine http://t.co/7QxJrYAM Google CIO Ben Fried Says Cloud Tipping Point Is At Hand
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