Articles

Items tagged with : Workflow

A perfect storm is coming for call centres

Today, call and contact centres are operated at high efficiency standards. That’s due to high costs in labour, brick and mortar and technology. We man...

08 March 2011 | Articles, Customer Service, North America / Caribbean, USA, Global, All Columns,

BPO providers benefit from greater automation

As manpower costs for BPO providers continue to rise, firms operating in this sector are seeing their margins dwindle at an alarming rate. As such, BP...

07 July 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

Right under your nose: the hidden cost of enterprise printing

Business competitiveness and the rate of technological change show no sign of slowing down. These factors create major challenges for CIOs all over th...

11 November 2011 | Articles, Functions Other, Global, All Columns, IT, Procurement,

Taking document management to the next level

Making outsourced document capture a strategic part of day-to-day operations Document management is evident in every business today - be it in the fo...

05 May 2011 | Articles, Functions Other, Global, All Columns,

The role of the digital mailroom in today’s business

Is the paperless office really achievable? According to Gartner, the creation of a ‘digital mailroom’ is one of the most dynamic areas in the outsour...

31 March 2011 | Articles, All Columns,