Articles

Items tagged with : Canada

A perfect storm is coming for call centres

Today, call and contact centres are operated at high efficiency standards. That’s due to high costs in labour, brick and mortar and technology. We man...

08 March 2011 | Articles, Customer Service, North America / Caribbean, USA, Global, All Columns,

Buyers with magnifying glasses: security inside outsourcing relationships

This column originally appeared in Outsource Magazine Issue #23 Spring 2011 as part of the lead article "Safe and Sound". To read the full a...

26 April 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

Canadian outsourcing trends: June 2011 update

The Canadian outsourcing industry continues to grow in 2011 after an overall positive year in 2010. BPO registers a year-on-year (YOY) growth of 2.25 ...

26 July 2011 | Logistics, Customer Service, Procurement, IT, HR, Finance & Accounting, Articles, Legal, Functions Other, North America / Caribbean, Canada, All Columns,

CCSI Technology Solutions rebrands

IT outsourcing specialist CompuCom Systems has rebranded its Canadian operations from CCSI Technology Solutions to CompuCom Canada, according to a com...

10 May 2010 | Articles, IT, North America / Caribbean, Canada,

Critical aspects of governance in outsourcing: insights from industry

This article was written in conjunction with Kaustuv Halder and Markus Biehl. Kaustuv Halder is a graduating student at Schulich School of Business, ...

03 October 2011 | All Columns, Global, Canada, Functions Other, Legal, Logistics, Customer Service, Procurement, IT, HR, Finance & Accounting, Articles, North America / Caribbean,

It’s time for contact centres to get socially responsible

In today’s competitive environment and uncertain economic climate, running a modern outsourcing contact centre has to go beyond the traditional “cost-...

22 February 2011 | Articles, Customer Service, Global,