Items tagged with : India
2011: outsourcing predictions
Predicting what will happen over the next 12 months is never easy – but here are the main topics I expect to be hitting the outsourcing headlines in 2...
26 January 2011 | Articles, Europe, UK, Asia/Pacific, China, Global, All Columns,A changing conversation
When we are asked how the LPO industry has evolved over the last few years, our answer is that the “conversation has changed”. During the formative ye...
17 November 2010 | Articles, Legal, Global, All Columns,A perfect storm is coming for call centres
Today, call and contact centres are operated at high efficiency standards. That’s due to high costs in labour, brick and mortar and technology. We man...
08 March 2011 | Articles, Customer Service, North America / Caribbean, USA, Global, All Columns,A spoonful of sugar: an Indian remedy for the pharmaceutical industry
Indians were the original pharmacists. Throughout the ages humans have strived to control their plight through medicinal methods. While the length of ...
22 October 2010 | Articles, IT,An Excellent Process…
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 Outsource recently partnered with the Process Excellence Network (...
28 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, South/Central Asia, India, Global, All Columns,Arbitrage Now
This article originally appeared in Outsource Magazine Issue #23 Spring 2011 Labour arbitrage has been one of the key drivers of the global outsourci...
31 March 2011 | Articles, Europe, UK, North America / Caribbean, USA, South/Central Asia, India, Asia/Pacific, China, Philippines, Global, All Columns,Are you a Paper Tiger? The culture of contracts
The core of all outsourcing relationships lies in an agreement. It makes no difference if you are sourcing payroll services, pharmaceutical research o...
17 September 2010 | All Columns, Global, India, South/Central Asia, USA, North America / Caribbean, Articles,Building capacity to harness the potential of the IT/BPO industry
This column is guest co-authored by Dr PK Mukherjee, President and Managing Partner at Avasant, and Shobhit Patnaik, a consultant with Avasant. The...
10 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Can China's IT Services market live up to the hype?
Since 2006, China’s market for the outsourcing of technology services has experienced rapid growth and has been heralded as a challenger to India’s ma...
16 March 2012 | Articles, IT, Asia/Pacific, China, All Columns, South/Central Asia, India,China: a different view
I’d like to comment on the article 'Can China's IT Services market live up to the hype?' by Kevin Parikh (16 March 2012) It comes down...
20 March 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Asia/Pacific, China, All Columns,Commonwealth Games could become costly for India
In a highly competitive industry, offshore destinations all over the world are fighting to achieve credibility as they look to win foreign investment....
07 October 2010 | Articles, UK, South/Central Asia, India, Global, All Columns,Economics is a great leveller
“You are taking away jobs and making so many jobless in the US,” said a visitor to the Offshore Centre that I headed in my previous job, giving me a s...
16 September 2010 | All Columns, Global, New Zealand, Australia, Asia/Pacific, India, South/Central Asia, USA, North America / Caribbean, Articles,Everything old is new again
The "invisible hand of the market" is the term economists use to describe the self-regulating nature of the marketplace. The invisible hand ...
22 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Asia/Pacific, Australia, All Columns,Formanek on Pharma
Kay Formanek is Executive Partner for Accenture Life Sciences in EALA, and a keen observer of the way companies in the pharma and life sciences space ...
15 December 2010 | Articles, Functions Other, UK, North America / Caribbean, USA, South/Central Asia, India, Asia/Pacific, China, Philippines, Global,Head-to-Head: Frank Casale & Mark Hillary
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 Brazil is probably the most buzzing location in outsourcing right ...
27 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Latin America, Brazil, All Columns,Indian ER&D share grows
India’s share of the $1.1tn global engineering research and development market grew to $8.3bn in 2009 – and is set to shoot up to £45bn by 2020, accor...
21 July 2010 | Articles, IT, Functions Other, South/Central Asia, India,Indian grads lack skills: survey
A study published this week reveals continued deficiencies in the preparedness of Indian technical graduates for professional careers within IT servic...
18 August 2010 | Articles, South/Central Asia, India,Indian ITO: a three-part plan for achieving non-linear revenue growth
Technology has always aimed to change the status quo by making it effective to perform business functions. The success of technology in business is me...
31 January 2012 | Articles, IT, Global, South/Central Asia, India, All Columns,Indian prison turns provider
Indian tech companies have long been renowned for leveraging hitherto unexploited assets, but this attribute has been taken to a whole new level with ...
25 May 2010 | Articles, Finance & Accounting, South/Central Asia, India,Indian prison workers in outsourcing: more questions than answers?
Last week, I was asked to comment on a report in The Guardian which highlighted a scheme in India aimed at turning inmates at a high-security prison n...
16 February 2011 | Articles, Europe, UK, South/Central Asia, India, Global, All Columns,Indian strike soothed by US break
A nationwide strike in India which brought parts of the country to a standstill on Monday - and saw well over 4,000 arrests made in Delhi alone – had ...
07 July 2010 | Articles, North America / Caribbean, USA, South/Central Asia, India,Is offshoring the answer?
This week, we’ve seen outsourcing hitting the headlines again, as the Public Commercial Services (PCS) union refused to rule out strike action over H...
15 June 2011 | Articles, Europe, UK, Global, All Columns, Sri Lanka,Leading the transformation in global outsourcing: building the right executive team
Ten years ago, outsourcing was seen as a back-room business, its entire value proposition built on differences in the cost of talent between developed...
09 December 2011 | IT, All Columns, Global, HR, Articles,Legal Process Outsourcers don’t fall foul of Indian Advocates Act
After almost two years of false starts, adjourned hearings and painfully slow progression through the Indian courts, the Madras High Court finally rul...
21 March 2012 | Articles, Legal, South/Central Asia, India, Global, All Columns,Legal Process Outsourcing: has it reached a tipping point?
Most independent observers are in consensus that LPO is on the rise. However, greater insight beyond this overly simplistic soundbite is difficult to ...
09 May 2012 | Articles, Legal, Global, All Columns,Location, location, location
Driven by technological forces and the associated communications revolution that have fuelled globalisation over the last 30 years, outsourcing has em...
07 October 2010 | Articles, Legal, UK, USA, Other, India, Philippines, All Columns,Managing Culture When Outsourcing
Sunit Jilla of Farnham Castle International looks at the importance of cultural considerations when it comes to offshoring operations. On paper, outs...
01 June 2010 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Functions Other, Legal, Global,Moving On Up
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 PR Chandrasekar is the CEO of Hexaware Technologies, a global prov...
28 June 2011 | Articles, Finance & Accounting, IT, Global, All Columns,Nasscom prepares for US lobbying
Indian IT/ITES association Nasscom is to attend the Global Services Summit in Washington, DC on September 22 to make the case for an outsourcing-frien...
07 July 2010 | Articles, IT, North America / Caribbean, USA, South/Central Asia, India,Nearshore, onshore or offshore for investment banks?
Some of the UK’s largest financial institutions are increasingly onshoring and nearshoring work to locations such as Scotland, Ireland and the north o...
26 September 2011 | Articles, Finance & Accounting, Europe, UK, Global, All Columns,New HCL President Business Services
HCL Technologies, a division of India-based IT and ITES behemoth HCL, has appointed former TCS eServe International CEO Rahul Singh as its new Preside...
10 May 2010 | Articles, IT, South/Central Asia, India, Global,New Worlds
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Global service providers are upping the ante on their investments in e...
28 September 2011 | China, Asia/Pacific, India, South/Central Asia, Articles, Finance & Accounting, Brazil, IT, Latin America, USA, North America / Caribbean, UK, Europe, Global, All Columns,Newly emerging offshore centres move centre-stage
A consistent theme at outsourcing conferences and the topic of discussion at seminars and web forums is the rise of China and India as outsourcing pow...
17 February 2012 | Articles, Egypt, South Africa, IT, Middle East/Africa, Mexico, Latin America, Other, Europe, Global, All Columns, South/Central Asia, India, Sri Lanka, Other, Asia/Pacific, China, Other,Nothing north of Watford
“Make it In America” is Obama’s newest jobs battle cry. Not to be undone, David Cameron went to Bangalore to push for jobs creation in Britain. With u...
21 September 2010 | Philippines, China, Asia/Pacific, India, South/Central Asia, USA, North America / Caribbean, UK, Europe, All Columns, Global, Articles, Sri Lanka,Obama runs into a BRIC wall
During Barack Obama’s first trip to India he shouted out the importance of good ties with the US, implored India to include companies like GE into its...
22 November 2010 | Articles, Europe, Other, North America / Caribbean, USA, Latin America, Brazil, South/Central Asia, India, Asia/Pacific, China, Global, All Columns,Obama's maiden voyage
As US President Barack Obama primes himself for his imminent visit to India next month, the question on everyone’s lips is whether or not he will be a...
03 November 2010 | Articles, USA, India, Global, All Columns,Outsourcing to South Africa
From Zennovation, Zensar Technologies. "Zensar Technologies's Global CEO and Vice Chairman , Dr. Ganesh Natarajan speaks about how South Af...
08 September 2010 | Videos, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Functions Other, Legal, Middle East/Africa, South Africa, South/Central Asia, India,Private Properties
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 Privacy issues have been a minefield in offshore outsourcing proje...
29 June 2011 | Articles, Legal, South/Central Asia, India, Asia/Pacific, China, Philippines, Global, All Columns,Procure To Pay India 2012
IQPC’s Procure to Pay (P2P) India 2012 will highlight procurement processes that span sourcing, order placement, payment, settlement, reconciliation c...
03 April 2012 | Conferences, Procurement, India, Events,Q&A: Chandran Nair
Chandran Nair is a Malaysia-born environmentalist, the founder of the Global Institute For Tomorrow (GIFT), and an internationally recognised speaker ...
02 June 2011 | Articles, Asia/Pacific, China, Philippines, Malaysia, Other, Global, All Columns,Q&A: Charles Aird, PwC
Charles Aird is Global and US Practice Leader, Shared Services, Outsourcing and Offshoring at PricewaterhouseCoopers. In a glittering career he's...
02 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Q&A: David Eveleigh, BT Global Services
This article originally appeared in Outsource Magazine Issue #27 Spring 2012 David Eveleigh is General Counsel, BT Global Services - BT Legal. In a...
05 April 2012 | Articles, Legal, Functions Other, Global, All Columns, Europe, UK, South/Central Asia, India,Ravichandran Venkataraman
Ravichandran Venkataraman is the Managing Director at ANZ Bank’s Global Back Office at Bangalore, managing a team of over 4,800 staff in technology a...
16 September 2010 | Global, India, South/Central Asia, Columnists,Relationship and openness: key ingredients for successful offshore transitions
Jeroen Jacobs, René van Kleef and Samir Kumar Parija look at success factors in the offshoring process... Transitions of IT services are always a c...
06 February 2012 | Articles, IT, Europe, The Netherlands, UK, South/Central Asia, India, Global, All Columns,Safe and Sound?
This article originally appeared in Outsource Magazine Issue #23 Spring 2011 The security of data and processes lies at the very heart of outsourcing...
06 April 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Seeking (outsourcing) alpha
Last week, I was attending an SME summit in India, organised by a media house that covers information technology events and topics. The majority of th...
28 November 2011 | Articles, Functions, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Regions, Global, All Columns,Seeking growth beyond the eurozone: implications for Global Business Services
One of the fundamental benefits of being a member of the European Union is greater access to its markets for purposes of selling a firm’s good and ser...
28 February 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Sex clip outrages BPO workers
Workers in India’s BPO industry have voiced their discontent at being stereotyped as having loose sexual morals following the online publication of a ...
25 August 2010 | Articles, Finance & Accounting, IT, Customer Service, South/Central Asia, India,Shareholder satisfaction in a low-growth economy
As 2011 fast draws to a close, most companies will have given thought to their plans for 2012. What revenue growth are you expecting next year? How ha...
25 November 2011 | Articles, Functions Other, Global, All Columns, China,Some none too subtle shifts in the commerce of outsourcing
Transformational change always takes longer than the early adopters believe is either likely or reasonable – but if the drivers for the change are rea...
11 October 2010 | Global, UK, Articles, All Columns,Syntel launches Chennai facility
US-based provider Syntel has announced the creation of a 29-acre, 10,000-staff IT Special Economic Zone in Chennai, India. The multi-phase project is ...
04 June 2010 | Articles, Finance & Accounting, IT, South/Central Asia, India,Taking the Chair
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Earlier this year Rajendra ‘Raji’ Pawar, co-founder and chairman of IT...
28 September 2011 | Global, South/Central Asia, Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, India, All Columns,The Australian outsourcing journey
Outsourcing has evolved and seen a number of major changes over the last 15 years. For a long time the industry in Australia was battling negative per...
05 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Asia/Pacific, Australia, All Columns,The Legal Process
Legal process outsourcing (LPO) is an increasingly popular option for organisations globally. But will it prove revolutionary for the legal industry? ...
15 December 2010 | Articles, Legal, Europe, UK, North America / Caribbean, USA, South/Central Asia, India, Asia/Pacific, Philippines, Global,The LSO View
Leah Cooper is Director, Legal Services Outsourcing, for CPA Global, a leading provider of outsourced legal services and intellectual property managem...
15 December 2010 | Articles, Legal, Europe, UK, North America / Caribbean, USA, South/Central Asia, India, Global,The Talent Question
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 India might be the outsourcing heartland of the world but concerns a...
29 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, South/Central Asia, India, All Columns,The View from the Board: Editorial Board Roundtable Winter 2010
Outsource: John, you're hosting, so let's kick off with you: looking generally at the trends for 2011 how different a year do you think its ...
17 December 2010 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global,What if...?
I wonder sometimes: if outsourcing were to end, what would happen? It is highly unlikely that this would take place instantaneously but it could happe...
02 November 2010 | Articles, Global, All Columns,Why Santander and New Call Telecom came back to Blighty
As India teeters on the brink of double-digit inflation, Santander and New Call Telecom announce that they are bringing operations back to the UK. Whi...
25 July 2011 | Articles, Customer Service, Europe, UK, South/Central Asia, India, All Columns,Wish They Weren’t Here?
The anti-immigration lobby in the US is growing in strength and prominence. But what does this have to do with outsourcing? We take a look… Many of...
14 December 2010 | Articles, North America / Caribbean, USA, Latin America, India, Global,
Outsource magazine and the ACCA announce an exclusive partnership
