Items tagged with : Philippines
A changing conversation
When we are asked how the LPO industry has evolved over the last few years, our answer is that the “conversation has changed”. During the formative ye...
17 November 2010 | Articles, Legal, Global, All Columns,A perfect storm is coming for call centres
Today, call and contact centres are operated at high efficiency standards. That’s due to high costs in labour, brick and mortar and technology. We man...
08 March 2011 | Articles, Customer Service, North America / Caribbean, USA, Global, All Columns,Arbitrage Now
This article originally appeared in Outsource Magazine Issue #23 Spring 2011 Labour arbitrage has been one of the key drivers of the global outsourci...
31 March 2011 | Articles, Europe, UK, North America / Caribbean, USA, South/Central Asia, India, Asia/Pacific, China, Philippines, Global, All Columns,Australia needs to really engage with Asia
Australian former World Bank President James Wolfensohn returned to Sydney last week with a key message for his fellow Australians.The message is that...
10 November 2010 | Articles, Asia/Pacific, Australia,Building capacity to harness the potential of the IT/BPO industry
This column is guest co-authored by Dr PK Mukherjee, President and Managing Partner at Avasant, and Shobhit Patnaik, a consultant with Avasant. The...
10 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Cognizant expands in Manila
BPO provider Cognizant has announced the expansion of its Manila delivery centre less than a year after opening the facility. The unit, which provides...
04 August 2010 | Articles, Finance & Accounting, IT, Customer Service, Functions Other, Asia/Pacific, Philippines,Formanek on Pharma
Kay Formanek is Executive Partner for Accenture Life Sciences in EALA, and a keen observer of the way companies in the pharma and life sciences space ...
15 December 2010 | Articles, Functions Other, UK, North America / Caribbean, USA, South/Central Asia, India, Asia/Pacific, China, Philippines, Global,ILO: insomnia for BPO Filipinos
A survey carried out by the International Labour Organisation (ILO) of the United Nations has reported that Filipinos working in the country’s booming...
04 August 2010 | Articles, Asia/Pacific, Philippines,Is the Australian call centre outsourcing industry dying?
Are high salary costs, low margins and technology making it too hard to be an independent provider? The rhetorical question was posed by industry ve...
26 October 2011 | Articles, Customer Service, Asia/Pacific, Australia, All Columns,Location, location, location
Driven by technological forces and the associated communications revolution that have fuelled globalisation over the last 30 years, outsourcing has em...
07 October 2010 | Articles, Legal, UK, USA, Other, India, Philippines, All Columns,Make IT Philippines
A video extolling the virtues of the Philippines as an outsourcing destination, presented by the Philippines Trade Investment Centre, London.
07 September 2010 | Philippines, Asia/Pacific, IT, Videos,Managing Culture When Outsourcing
Sunit Jilla of Farnham Castle International looks at the importance of cultural considerations when it comes to offshoring operations. On paper, outs...
01 June 2010 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Functions Other, Legal, Global,Martin Conboy at the IOS
Outsource columnist Martin Conboy, President of the Australian Business Process Outsourcing Association, speaks at The International Outsourcing Summi...
24 October 2011 | Videos, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Asia/Pacific, China, Philippines, Malaysia, Australia, New Zealand, Other,New Worlds
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Global service providers are upping the ante on their investments in e...
28 September 2011 | China, Asia/Pacific, India, South/Central Asia, Articles, Finance & Accounting, Brazil, IT, Latin America, USA, North America / Caribbean, UK, Europe, Global, All Columns,PAL outsourcing “to be reviewed”
The Philippines’ president-elect, Benigno “Noynoy” Aquino, has vowed to review the decision by the country’s Department of Labor to approve a proposal...
23 June 2010 | Articles, Logistics, Functions Other, Asia/Pacific, Philippines,Philip Hadcroft
Dr. Philip Hadcroft is a leading authority in the field of Business Process Outsourcing (BPO). He attained the world’s first PhD in that discipline in...
25 November 2011 | Columnists, Asia/Pacific, China, Australia, Global,Private Properties
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 Privacy issues have been a minefield in offshore outsourcing proje...
29 June 2011 | Articles, Legal, South/Central Asia, India, Asia/Pacific, China, Philippines, Global, All Columns,Q&A: Chandran Nair
Chandran Nair is a Malaysia-born environmentalist, the founder of the Global Institute For Tomorrow (GIFT), and an internationally recognised speaker ...
02 June 2011 | Articles, Asia/Pacific, China, Philippines, Malaysia, Other, Global, All Columns,Q&A: Emma Teodoro, CAI-STA
Emma Teodoro is the president of CAI-STA, a Philippines-based service provider delivering services to global clients in a wide range of verticals. Out...
04 May 2011 | Articles, Customer Service, Asia/Pacific, Philippines, Global, All Columns, IT, Functions Other, Latin America, Argentina, China,Q&A: Vic Khan, AMS Shared Services
At the forthcoming 2nd Shared Services Exchange conference in The Hague (taking place 26-28 September), one of the highlights of the programme is set ...
29 July 2010 | Articles, Europe, Other, South/Central Asia, Asia/Pacific, Philippines, Global, The Netherlands,The Australian outsourcing journey
Outsourcing has evolved and seen a number of major changes over the last 15 years. For a long time the industry in Australia was battling negative per...
05 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Asia/Pacific, Australia, All Columns,The Legal Process
Legal process outsourcing (LPO) is an increasingly popular option for organisations globally. But will it prove revolutionary for the legal industry? ...
15 December 2010 | Articles, Legal, Europe, UK, North America / Caribbean, USA, South/Central Asia, India, Asia/Pacific, Philippines, Global,What if...?
I wonder sometimes: if outsourcing were to end, what would happen? It is highly unlikely that this would take place instantaneously but it could happe...
02 November 2010 | Articles, Global, All Columns,
Outsource magazine and the ACCA announce an exclusive partnership
