Items tagged with : Indonesia
A perfect storm is coming for call centres
Today, call and contact centres are operated at high efficiency standards. That’s due to high costs in labour, brick and mortar and technology. We man...
08 March 2011 | Articles, Customer Service, North America / Caribbean, USA, Global, All Columns,Is there any value to being Number 1?
As a small child I remember standing back-to-back with my dad and measure my growth. Each time, I was successively closer to reaching his height. It s...
15 October 2010 | Articles, Europe, North America / Caribbean, Latin America, Costa Rica, Middle East/Africa, Egypt, India, China, Global, All Columns, Sri Lanka,The challenges of emerging from recession
On the surface, the future for UK outsourcing firms might appear rosy. The Coalition Government’s severe cuts in public sector funding will undoubtedl...
29 October 2010 | Articles, Europe, UK, All Columns,
Outsource magazine and the ACCA announce an exclusive partnership
