Items tagged with : Topo Enterprises
Social networking: Ground Zero
Social networking has a huge impact on today’s business as well as on our personal lives as businesspeople. It affects those we depend on as friends, ...
03 May 2011 | Articles, Customer Service, Functions Other, Global, All Columns,The Next Big Thing to hit call/contact centres and customer service
Predictions Over the next five years the call/contact centre industry will undergo enormous change. Consumer and business customers will no longer ha...
02 November 2010 | Articles, Customer Service, Global, All Columns,Tom Topolinski
FORMER COLUMNIST: Tom Topolinski, who tragically passed away unexpectedly on July 3, 2011, developed a strong blend of technology and executive busine...
03 November 2010 | Columnists, USA, Global,When a customer calls for help…
I have worked in large corporations in customer service for several decades. As an executive, I know that customers who buy our wares also buy our sup...
20 April 2011 | Articles, Customer Service, Global, All Columns,
Outsource magazine and the ACCA announce an exclusive partnership
