Items tagged with : Governance
A framework for outsourcing success: a 5-step continuum
Before an organisation begins building an outsourcing framework it must first decide that outsourcing is a viable alternative and that all other optio...
12 May 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, All Columns,A shift to the right (Part 2)
Something radical? In Part 1 we looked at how the UK government is re-examining the way it does business, the size and shape of its IT and outsourcin...
21 April 2011 | Articles, UK, All Columns,A shift to the right?
The UK government is taking a close, hard look at how it does business. Its review reaches beyond savings strategies into fundamental questions about ...
08 March 2011 | Articles, Procurement, Europe, UK, All Columns,Addressing outsourcing challenges: what buyers need to do to achieve their business model
I recently wrote about the challenge of dealing with troubled outsourcing relationships, and our need to get beyond the blame cycle to a more “sane” a...
23 August 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,All in the Genes?
This article originally appeared in Outsource Magazine Issue #23 Spring 2011 The relationship between vendor and end-user can be incredibly complex –...
31 March 2011 | Articles,An integrated services model: helping CIOs achieve their business goals
The existing landscape and challenges for CIOs The cost of buying or leasing the IT hardware and know-how to operate an in-house infrastructure, a fu...
28 July 2011 | Articles, IT, Global, All Columns,Are you capturing true value from your outsourcing partnerships?
More than ever, IT stakeholders are asking tough questions on IT’s planning and execution abilities. IT departments are under tremendous pressure to d...
23 January 2012 | Articles, IT, Global, All Columns,Canadian outsourcing trends: June 2011 update
The Canadian outsourcing industry continues to grow in 2011 after an overall positive year in 2010. BPO registers a year-on-year (YOY) growth of 2.25 ...
26 July 2011 | Logistics, Customer Service, Procurement, IT, HR, Finance & Accounting, Articles, Legal, Functions Other, North America / Caribbean, Canada, All Columns,Clinical Outsourcing Strategies
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Pharmaceutical and biotechnology sponsor companies expend tremendous e...
28 September 2011 | Articles, Functions Other, Global, All Columns,Communicating remorse
“Love means never having to say you’re sorry.” You may not remember the insipid line from that soppy 1970 movie, Love Story, which had every American ...
18 January 2011 | Articles, Global, All Columns,Critical aspects of governance in outsourcing: insights from industry
This article was written in conjunction with Kaustuv Halder and Markus Biehl. Kaustuv Halder is a graduating student at Schulich School of Business, ...
03 October 2011 | All Columns, Global, Canada, Functions Other, Legal, Logistics, Customer Service, Procurement, IT, HR, Finance & Accounting, Articles, North America / Caribbean,David Consulting Group, Ltd.
DCG is an international software development consulting firm helping companies frustrated with development costs, hampered by poor quality or struggli...
25 March 2011 | Directory, IT, Global,Do businesses need an Outsourcing Czar on the board?
The financial and business upheavals of the past few years have led to sweeping change in corporate governance, swathes of new regulations and a re-ba...
15 August 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Good Relations
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 In the fifth and final article in his series on the NOA’s Life Cycle m...
28 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Good Reviews
This article originally appeared in Outsource Magazine Issue #27 Spring 2012 Peter Drucker is credited with challenging businesses to “do what you ...
05 April 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Governance of Agile Software Projects White Paper
Experts see the central and highly optimised governance of multiple service providers – fully in line with customers’ requirements – as the future in ...
13 September 2011 | Resources, IT, Europe, Germany, UK,How to be a first-time outsourcing customer: post-contract
More and more companies are looking at outsourcing, which means that there are more and more first-time outsourcing customers. Outsourced IT is very d...
09 November 2011 | Articles, HR, Customer Service, Global, All Columns,How to turn strategy into practice
Plenty has been written and said on communicating corporate strategy. Sourcing professionals who understand and implement corporate strategy add strai...
01 February 2011 | Articles, Legal, Europe, UK, Global, All Columns,It’s Not The Contract…
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 It's not the contract: it’s the governance that will drive succes...
28 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Middle-market vendor governance: definition and implementation
Governance is crucial to the success of an outsourcing relationship between a client and its vendors. It is the glue that forms the operational struct...
01 March 2011 | Articles, Finance & Accounting, HR, IT, Functions Other, Global, All Columns,More Than Just a Headcount
This article originally appeared in Outsource Magazine Issue #23 Spring 2011 A census is an indispensable tool for any government: without accu...
06 April 2011 | Articles, Europe, UK, All Columns, Logistics,Navigating through the complex world of multisourcing
To multisource or sole source is a critical decision companies need to take before initiating a vendor selection process. Simply put, multisourcing is...
16 November 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Outsourcing is Not Make Versus Buy: It is a Continuum
This article originally appeared in Outsource Magazine Issue #27 Spring 2012 Deciding to outsource demands a thorough make/buy analysis. However, f...
04 April 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Q&A: Caroline Stockmann, Save the Children
This article originally appeared in Outsource Magazine Issue #27 Spring 2012 Outsource: Caroline, thanks for joining Outsource. Can you tell us abo...
05 April 2012 | Articles, Finance & Accounting, Functions Other, Global, All Columns, IT,Q&A: Krist Davood, Schiavello
Krist Davood is CIO for Schiavello Group, an Australia-based construction, design and manufacturing organisation. Prior to his appearance at the 11th ...
27 April 2011 | Articles, IT, Asia/Pacific, Australia, Global, All Columns,Rigorously Agile
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Agile methodologies are currently a major trend in software developmen...
28 September 2011 | Articles, IT, Global, All Columns,Sanjay Chadha
Sanjay Chadha is an IT sourcing management expert and currently manages the offshore program office and strategic offshore partner relationships for T...
18 April 2011 | Columnists, IT, Global,Seeing Through the Cloud
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 “Cloud” is the word on everyone’s lips – but what does the advent ...
29 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Seeking growth beyond the eurozone: implications for Global Business Services
One of the fundamental benefits of being a member of the European Union is greater access to its markets for purposes of selling a firm’s good and ser...
28 February 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Sourcing management: the secret to outsourcing success?
EquaTerra has long preached the value of good outsourcing governance and service provider management to the success of business process and informatio...
12 November 2010 | Articles, Global, All Columns, Finance & Accounting, HR, IT,Strategic outsourcing decision-making: heads versus heart?
Executives are entrusted to make difficult, complex outsourcing judgements critical for their organisation’s success. A wrong decision can cost the co...
02 November 2010 | Articles, Global, All Columns,Strategic planning for outsourcers: a roadmap to success
Every business needs a roadmap for its journey to success. Whether you’re an outsource provider, an outsource user or a self-source provider, your bus...
08 June 2011 | Articles, Customer Service, Global, All Columns,Strategic program management in global sourcing relationships
The last decade witnessed the emergence of global sourcing as a strategic weapon for the C-level to drive operational and financial improvements in IT...
26 May 2011 | Articles, IT, Global, All Columns,Strategies and Tactics for improving your PMO’s performance
This presentation will outline why the PMO concept has not always contributed to improved performance and how these insights can help you craft strate...
21 September 2011 | Events, Other,Strategies and Tactics for Improving your PMO’s Performance
Presented at several PMI chapter meetings, this presentation outlines cutting edge corporate research about the future of IT and the emerging role of ...
22 December 2011 | Events, Conferences,Tailoring governance to suit the deal
In our practice, we are thrilled to see more and more attention being paid to good governance and relationship management early on, during the negotia...
18 May 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Ten months or ten years: implementing change
In one of those unfortunate news coincidences a National Audit Office (NAO) report on the difficulties facing the seven UK Research Councils (RCUK) es...
21 October 2011 | Articles, Europe, UK, All Columns,Ten Ways to Shake Your World
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 It’s long past time for a change in the way outsourcing contr...
29 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,The Art of Governance
Devising an Evolution Plan that matches your Pace of Change and achieves your Business Objectives An Evolution Plan is becoming essential for all out...
16 August 2011 | Events, Conferences, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global,The digital workplace: think strategically, act tactically
Managing the digital workplace brings some tough challenges, and calls for a mixture of clear strategic thinking combined with pragmatism about how em...
13 October 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,The Future’s Bright...
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 …the future’s outcome-based, as the need to avoid “detail confusio...
27 June 2011 | Articles,The vanilla outsourcing machine
The mainstream IT world seems to distrust individuality and homogenises it away quickly. For instance, in order to remove existing proprietary lock-in...
29 June 2011 | Articles, IT, Global, All Columns,Three steps to a successful outsourcing relationship launch
Finally reaching agreement on an outsourcing deal after surmounting many negotiation hurdles doesn’t necessarily mean the hardest part is behind you. ...
08 March 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Trends in Outsourcing Governance and Relationship Management
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Organisations around the globe have increasingly realised the importan...
28 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Trust Me… I’m an Outsourcer
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Not a day goes by without trust being mentioned as a critical factor i...
28 September 2011 | HR, Finance & Accounting, Functions, Articles, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Uncovering more value: rocks to turn over in outsourcing arrangements
As I described in “Health Checks: An Ounce of Prevention”, the early days of outsourcing arrangements are often characterised by folks fighting fires ...
19 April 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Vesting in practice
By design this column has, for the most part, examined the theories and research of academic and economic luminaries that have helped form the basis o...
08 February 2012 | Articles, Finance & Accounting, Global, All Columns,
Outsource magazine and the ACCA announce an exclusive partnership
