Articles

Items tagged with : Virtualisation

A perfect storm is coming for call centres

Today, call and contact centres are operated at high efficiency standards. That’s due to high costs in labour, brick and mortar and technology. We man...

08 March 2011 | Articles, Customer Service, North America / Caribbean, USA, Global, All Columns,

A shift to the right (Part 2)

Something radical? In Part 1 we looked at how the UK government is re-examining the way it does business, the size and shape of its IT and outsourcin...

21 April 2011 | Articles, UK, All Columns,

Are you capturing true value from your outsourcing partnerships?

More than ever, IT stakeholders are asking tough questions on IT’s planning and execution abilities. IT departments are under tremendous pressure to d...

23 January 2012 | Articles, IT, Global, All Columns,

Cloud and Virtualisation Summit Africa

The Cloud and Virtualisation Summit Africa will focus on how traditional enterprises can successfully adopt cloud computing, featuring industry though...

08 May 2012 | Events, Conferences, IT, Middle East/Africa, South Africa,

Cloud computing: facts and fiction

There is a buzz about the cloud at the moment. Microsoft is pushing its own solution heavily, HP has a solution as does Oracle. Everyone wants to be i...

23 February 2011 | Articles, All Columns,

Head-to-Head: Duncan Aitchison & Rick Simmonds

This article originally appeared in Outsource Magazine Issue #23 Spring 2011 In the second instalment of our new Head-to-Head series, we turn to the ...

06 April 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

Outsourcing your business IT functions to the cloud

Outsourcing business IT operations to the cloud is a hot topic for companies at present. Many voices are extolling its virtues, with key benefits from...

18 February 2011 | Articles, IT, All Columns,

Safe outsourcing: a practitioner's viewpoint

Security infrastructure has primarily been driven to support business requirements. The normal caveats in dealing with service providers are compounde...

06 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

The Future is Now

This article originally appeared in Outsource Magazine Issue #23 Spring 2011 Virtual Assistance and Artificial Intelligence are here for customer ser...

06 April 2011 | Articles, Customer Service, Global, All Columns,