Items tagged with : Shared Services
'Back office' shared services and 100 years of scientific management
For many managers and consultants the essence of developing so-called ‘back office’ shared services seems to be that there is a single perfect process...
05 October 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Europe, UK, Global, All Columns,11th Annual European Shared Services and Outsourcing Week
Where the Shared Services and Sourcing World Shapes its Future9 - 11th May 2011, The Rai, Amsterdam, The NetherlandsSSON's 11th Annual European...
13 April 2011 | Events, Conferences, Europe, The Netherlands,Are shared services the answer to the government cuts for councils?
Finding new ways to improve cost-efficiencies in this day and age can seem a little like looking for a needle in a haystack for cash-strapped local au...
25 November 2010 | Articles, Global, All Columns,Avoiding the car crash: cultural diversity in change management
You’re riding in a car driven by a close friend. He hits a pedestrian. You know he was going at 35 miles an hour in an area where the restriction is 2...
03 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Back office savings go up in smoke
Whitehall departments have been criticised for overspending by £500m on schemes that were actually intended to save money. A National Audit Office (NA...
14 March 2012 | Global, UK, Europe, Articles, All Columns,Cleveland Police opts for Steria
Cleveland Police Authority in the north-east of England has agreed a ten-year, £175-million ($261.4m) deal with outsourcing provider Steria which will...
23 June 2010 | Articles, Finance & Accounting, HR, Logistics, Functions Other, Europe, UK,Colin Grace
Colin Grace has over twenty years' experience of managing large-scale business and IT projects and ten years' experience of delivering major...
20 September 2011 | Columnists, Europe, UK,Collaboration is the future
The last few years have brought with them a number of sizeable changes which change the way each of us work and live our lives. However, what few peop...
02 February 2011 | Articles, Europe, UK, Global, All Columns,Delivering back-office savings in the UK public sector
Public sector organisations are being challenged by the coalition government "to cut senior officials’ pay and share back-office functions with o...
10 February 2011 | Articles, Europe, UK,Delivering Savings from UK Public Sector Shared Service Centres
Colin Grace looks at how shared service centres for the UK's public sector need to be expanded and leveraged more coherently in order to bring ab...
26 October 2010 | Articles, Europe, UK,External hosting of HR systems is "still unproven"?
Talking to the IT manager from one of the UK’s well respected universities about options for replacing some of their corporate systems, I was surprise...
15 November 2011 | Articles, HR, Global, All Columns, IT,Government shared services: how much longer?
In a previous article I compared the success of Tate Lyle’s launch of shared services in ten months with the ten-year gestation period for the Resear...
24 January 2012 | Articles, Functions Other, Europe, UK, All Columns,How can shared services support your business growth?
Shared services is being pursued globally by private corporations and governments in search for improved efficiency and effectiveness. Nonetheless, st...
07 September 2010 | IT, HR, Finance & Accounting, Global, Legal, Functions Other, Logistics, Customer Service, Procurement, Resources,In The Know
This article originally appeared in Outsource Magazine Issue #27 Spring 2012 With the finance function of today a very different beast from its inc...
04 April 2012 | Articles, Finance & Accounting, Global, All Columns,Interview: Deborah Kops, SourcingChange.com
Deborah Kops is the founder of SourcingChange.com and a member of the Outsource Editorial Board, as well as a regular online columnist for Outsource. ...
20 May 2011 | Audio, Europe, The Netherlands, UK, North America / Caribbean, USA, Global,Interview: Tom Bangemann, The Hackett Group
Tom Olavi Bangemann is Vice President Business Transformation at The Hackett Group. Outsource met with Tom at the 11th Annual European Shared Services...
13 May 2011 | Audio, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global,Jamie Lyon
Jamie Lyon is Head of Corporate at ACCA, the global organisation for accountancy professionals. He leads ACCA’s global research and insights programme...
12 April 2012 | Global, Finance & Accounting, Columnists,Nick Mellors
Nick Mellors is Director of ISPB, a consultancy specialising in delivering public sector change and transformation projects. He has over 30 years'...
05 October 2011 | Global, UK, Europe, Functions Other, Legal, Logistics, Customer Service, Procurement, IT, HR, Finance & Accounting, Columnists,Nordic Shared Services & Outsourcing Forum 2011
Drive your SSO up the value chain, perfect governance and develop effective strategies to increase efficiency saving across the business. SSON’s newl...
13 September 2011 | Events, Conferences, Europe, Other,North American Shared Services and Outsourcing Week
The Next Level of Value: Accelerating Global Growth Delivering Business Insights to the Board March 7-9, 2012 Hilton Orlando, Florida In 2011 ...
14 October 2011 | Events, Conferences, North America / Caribbean, USA,Outsource magazine and the ACCA announce an exclusive partnership
Outsource magazine, one of the world’s leading channels for outsourcing strategy and thought leadership, along with the ACCA, the global professional ...
27 February 2012 | Articles, Finance & Accounting, Europe, UK, Global, All Columns,Outsource, insource or shared service? There’s a place for each service model in the NHS…
Healthcare in the United Kingdom is provided by the government through its healthcare provider, the National Health Service (NHS). The NHS is one of ...
17 April 2012 | Articles, Europe, UK, All Columns,Planet ITO
This article originally appeared in Outsource Magazine Issue #27 Spring 2012 It is “the backbone of the outsourcing marketplace”, according to ISG’...
05 April 2012 | Articles, IT, Global, All Columns,Public Sector Roundtable: To Share, or Not to Share?
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 As government-imposed cuts continue to impact upon the UK’s public sec...
28 September 2011 | UK, Europe, Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Public sector shared services: no more excuses!
What is the state of play in the public sector? Recent news stories regarding massive cost overruns in - and the possible cancellation of - Western Au...
09 June 2011 | Articles, Europe, UK, Asia/Pacific, Australia, Global, All Columns,Q&A: Caroline Stockmann, Save the Children
This article originally appeared in Outsource Magazine Issue #27 Spring 2012 Outsource: Caroline, thanks for joining Outsource. Can you tell us abo...
05 April 2012 | Articles, Finance & Accounting, Functions Other, Global, All Columns, IT,Q&A: Charles Aird, PwC
Charles Aird is Global and US Practice Leader, Shared Services, Outsourcing and Offshoring at PricewaterhouseCoopers. In a glittering career he's...
02 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Q&A: John Dickens, NEC Europe
John Dickens is Shared Service Manager for NEC Europe Ltd. In advance of his presentation at SSON's Finance Transformation Europe 2012, taking pl...
03 February 2012 | Articles, Finance & Accounting, Europe, Germany, Spain, UK, Other, Asia/Pacific, Other, Global, All Columns, Procurement,Q&A: Julianne Hately, Molson Coors
Julianne Hately is Global Finance Manager (Record to Report) at brewing giant Molson Coors. Ahead of her appearance at the forthcoming Shared Services...
16 September 2011 | Articles, Finance & Accounting, Europe, UK, North America / Caribbean, USA, Canada, All Columns, Germany,Q&A: Krist Davood, Schiavello
Krist Davood is CIO for Schiavello Group, an Australia-based construction, design and manufacturing organisation. Prior to his appearance at the 11th ...
27 April 2011 | Articles, IT, Asia/Pacific, Australia, Global, All Columns,Q&A: Vic Khan, AMS Shared Services
At the forthcoming 2nd Shared Services Exchange conference in The Hague (taking place 26-28 September), one of the highlights of the programme is set ...
29 July 2010 | Articles, Europe, Other, South/Central Asia, Asia/Pacific, Philippines, Global, The Netherlands,Q&A: Wolfgang Benkel, Forrester Research
Wolfgang Benkel is Principal Analyst at Forrester Research, working out of Frankfurt, Germany. His latest report looks at the outsourcing of IT infras...
31 March 2011 | Articles, IT, Europe, Ireland, France, Germany, Spain, The Netherlands, UK, Other, All Columns,Sabimir Sabev
Sabimir Sabev is Novo Altum's director responsible for shared services and outsourcing. He specialises in providing support and insight to organi...
04 April 2012 | Columnists, Global,Seeking growth beyond the eurozone: implications for Global Business Services
One of the fundamental benefits of being a member of the European Union is greater access to its markets for purposes of selling a firm’s good and ser...
28 February 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Separating retail and investment banking: the impact on outsourcing arrangements
At the time of writing, George Osborne has announced - in brief - plans that will force banks to separate their retail banking operations from their i...
14 July 2011 | Articles, Finance & Accounting, Legal, Europe, UK, All Columns,Share + Share Alike
Shared services is an idea already tried and tested by a number of large commercial organisations, but over the past few years it's begun to catc...
11 August 2004 | Articles, Finance & Accounting, HR, UK,Shared Services & Outsourcing Week China 2012
Over the past 15 years, SSON’s global flagship series ‘Shared Services Outsourcing Week’ has grown to become to become the industry’s number one gate...
11 May 2012 | Events, Conferences, Functions Other, Asia/Pacific, China,Shared Services and Outsourcing Africa 2012
Shared Services and Outsourcing Network (SSON) is coming to South Africa! As the largest and most established network of shared services and outsourci...
02 February 2012 | Conferences, Middle East/Africa, Events,Shared Services and Outsourcing Exchange
The 6th Annual Shared Services and Outsourcing Exchange will take place from 16 – 18 September in Prague, Czech Republic. Shared Services and Outsour...
24 April 2012 | Conferences, Finance & Accounting, HR, IT, Procurement, Europe, Other, Events,Shared Services Conference
Over the past two decades organizations have achieved a great deal of success in adopting and optimizing a shared services model. A properly structure...
17 October 2011 | Events, Conferences, North America / Caribbean, USA,Shared Services for Hospitality
SSON is delighted to announce the launch of a new vertical industry-specific event, Shared Services for Hospitality, a targeted event for practitioner...
09 March 2012 | Conferences, Finance & Accounting, HR, Customer Service, Functions Other, USA, Events,Shared Services Week Australasia
Welcome to Shared Services Week Australasia As discussions onshared services and outsourcingcontinue to permeate board room agendas across the region...
02 February 2012 | Conferences, Asia/Pacific, Events,Sharing the Burden
Shared services abound in the private sector – and are proving an increasingly common strategy in the UK’s public sector too. But, asks Rachel Gordon,...
17 September 2010 | Articles, UK, Europe, Legal, Functions Other, Logistics, Customer Service, Procurement, IT, HR, Finance & Accounting,SIG London Regional Roundtable
SIG London Regional Roundtable SIG is holding its inaugural London Regional Roundtable meeting on 4-5 May 2011. This 1 ½ day invitation-only execut...
28 April 2011 | Events, Conferences, Regions, Europe, UK,SSON
The Shared Services Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals. We pr...
26 April 2011 | Directory, Functions, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Regions, Global,Ten months or ten years: implementing change
In one of those unfortunate news coincidences a National Audit Office (NAO) report on the difficulties facing the seven UK Research Councils (RCUK) es...
21 October 2011 | Articles, Europe, UK, All Columns,The public sector shared services paradox
The paradox is that delivering shared services requires an ERP solution enabler. The reality is most public sector bodies don’t have the capacity to i...
15 September 2011 | Articles, Europe, UK, All Columns,Transatlantic Shared Services and Outsourcing Week Online
Highlights from the Shared Services Outsourcing Weeks, North America and Europe 2011 at your desk Why an Online Event?For the thousands of executive...
13 January 2012 | Events, Conferences, Global,Transforming Finance
This article originally appeared in Outsource Magazine Issue #27 Spring 2012 A big priority for CFOs in today’s global economy is how they shape th...
12 April 2012 | All Columns, Global, Finance & Accounting, Articles,What's really on the CFO agenda?
Take a handful of senior executives from various BPO suppliers, add a dash of client-side insight, mix well, add alcohol and simmer gently for 120 min...
11 August 2011 | Articles, Finance & Accounting, Global, All Columns,
Outsource magazine and the ACCA announce an exclusive partnership
