Deborah KopsDeborah Kops
Sourcing Change
One of the most versatile and well-regarded figures in the global sourcing space, Deborah Kops has a 360-degree view of the industry. Formerly a founding partner of PwC's BPO unit and the CMO of a leading offshore BPO; MD of FleetBoston's (now Bank of America) Services Group, MD Global Sourcing Transformation for Deutsche Bank; and consulting partner in two major firms, she has hands-on experience as buyer, vendor and advisor.
She now focuses on the challenges of outsourcing change through sourcingchange.com, a resource dedicated to outsourcing and shared services change management.
Deborah is an author and regular columnist and contributor to publications worldwide; she is also a member of the Outsource Editorial Board.
You get the marketing you deserve... (Part One)
Attend any conference and you’ll see row after row of exhibitor companies whom you’ve either never heard of, or of which you may just have a dim recollection. The earnest lads and lasses passing out business cards,...
Deborah Kops | 31 August 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,
Read 'em and weep
The good news is that the market has not fully commoditised outsourcing… yet. And the better news is that providers have a stellar opportunity to differentiate themselves and their solutions in the proposal process.The bad...
Deborah Kops | 16 February 2011 | Articles, Global, All Columns,
Communicating remorse
“Love means never having to say you’re sorry.” You may not remember the insipid line from that soppy 1970 movie, Love Story, which had every American teenage girl groping for a box of tissues as Jennifer took her last...
Deborah Kops | 18 January 2011 | Articles, Global, All Columns,
Thought leadership IS brand in the outsourcing industry
Ever hear about the International Index of Thought Leadership? It asks “opinion formers” in the U.S. and the UK to rank companies based upon characteristics common to thought leadership or high-impact organisations:...
Deborah Kops | 08 December 2010 | Articles, Global, All Columns,
Buying brand
"Today, brands are everything, and all kinds of products and services - from accounting firms to sneaker makers to restaurants are figuring out how to become a brand surrounded by a Tommy Hilfiger-like buzz." - Tom...
Deborah Kops | 15 November 2010 | Articles, Global, All Columns,
Death by PowerPoint
We all know the drill. It’s a week before the outsourcing or shared services program’s quarterly business review, and all hands are on deck to craft a PowerPoint presentation that puts client and provider in just the right...
Deborah Kops | 20 October 2010 | Articles, Global, All Columns,
Nothing north of Watford
“Make it In America” is Obama’s newest jobs battle cry. Not to be undone, David Cameron went to Bangalore to push for jobs creation in Britain. With unemployment in the US alone at over 1.4 million people who have been...
Deborah Kops | 21 September 2010 | Philippines, China, Asia/Pacific, India, South/Central Asia, USA, North America / Caribbean, UK, Europe, All Columns, Global, Articles, Sri Lanka,
Outsource magazine and the ACCA announce an exclusive partnership
