Outsource Magazine

Somewhere in South East Asia the rain gently hits upon the window of the multi-story office building where people are intently engaged in providing services to a client in a far away land.  The picture could be repeated...

Jerry Durant | 22 February 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

Buyer: “I’m really confused: all I have is a simple process that needs to be supported.  All I can find is either call centres looking for my business or small companies wanting to do data input.”Provider: “Am I...

Jerry Durant | 12 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

(This article has been written in response to the recent online debate between Brandi Moore - writing on the Outsource site - and Esteban Herrera - responding on Horses for Sources - around cultural differences and their...

Jerry Durant | 24 August 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

Maybe the title is a bit harsh but it is certain to attract attention and point to problems that affect the outsourcing industry. It is quite interesting that the tenor of such a bold statement, taken from the epic movie...

Jerry Durant | 04 August 2011 | Articles, Global, All Columns, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other,

Just about anyone can write a piece about current events and even go so far to paint the future. Heaven knows that prophesy is seldom remembered or referred back to. Then there are those that articulate the "would have, could...

Jerry Durant | 02 February 2011 | Middle East/Africa, Articles, Egypt, Global, All Columns,

Outsourcing is a lot like swimming: taking chances is apt to result in catastrophic consequences. Thinking back to my early childhood my mother was quite specific about the rules that I had to follow when it came to...

Jerry Durant | 04 January 2011 | Articles, North America / Caribbean, USA, Global, All Columns,

For many the thought of a merger or acquisition (M&A) is the farthest thing from your minds. Our hardened focus on staying alive and weathering the current economic realities are first and foremost. Yet every company should...

Jerry Durant | 01 December 2010 | Articles, Global, All Columns,

I wonder sometimes: if outsourcing were to end, what would happen?  It is highly unlikely that this would take place instantaneously but it could happen over a protracted period.  Chances are it would start with...

Jerry Durant | 02 November 2010 | Articles, Global, All Columns,

As a small child I remember standing back-to-back with my dad and measure my growth.  Each time, I was successively closer to reaching his height.  It seemed as the days wore on and slow gradual progress was made it...

Jerry Durant | 15 October 2010 | Articles, Europe, North America / Caribbean, Latin America, Costa Rica, Middle East/Africa, Egypt, India, China, Global, All Columns, Sri Lanka,