Martyn HartMartyn Hart
The Hart of Outsourcing
Martyn Hart is the Chairman of the UK's National Outsourcing Association (NOA), which he instigated back in 1987. He has been involved in information and communications technology for over 30 years and is currently with Gartner the world's leading information technology research and advisory company.
Martyn has held senior posts in the criminal justice and security services sector and had stints in finance, retail, telecoms and transportation. He has held positions with Atkins, Steria, PWC, BT, BR and the UK's Home Office, where he delivered Europe's first outsourced Criminal Justice ICT system back in the early 1990s.
In this column Outsource showcases Martyn's influential "Hart of Outsourcing" blog.
Dwindling IT uptake could mean offshore time bomb
Exam results are out again and, for the IT sector, make for disturbing reading. It’s not the actual results that are the real problem - it’s the worryingly low number of runners and riders. This summer, a paltry 4,002...
Martyn Hart | 05 September 2011 | Articles, IT, Europe, UK, All Columns,
Schools and the private sector: a marriage of mutual convenience
Under the Coalition government, more academies will be opened than in the first eight years of the programme. More than 1,200 schools have now applied to become academies - publicly funded independent schools, free from local...
Martyn Hart | 04 August 2011 | Articles, IT, Europe, UK, All Columns,
Why Santander and New Call Telecom came back to Blighty
As India teeters on the brink of double-digit inflation, Santander and New Call Telecom announce that they are bringing operations back to the UK. While this job creation is excellent news for the people of Burnley, Liverpool,...
Martyn Hart | 25 July 2011 | Articles, Customer Service, Europe, UK, South/Central Asia, India, All Columns,
The perils of client ambiguity
Are you prepared to invest throughout the contract? I was told that in his engaging, thought-provoking presentation at the EOA conference last week, Carlos Flores Ramirez, Vice-President & Country Manager at NIIT...
Martyn Hart | 30 June 2011 | Articles, UK, Global, All Columns, Europe,
Is offshoring the answer?
This week, we’ve seen outsourcing hitting the headlines again, as the Public & Commercial Services (PCS) union refused to rule out strike action over HP's plans to offshore 200 jobs to India. The jobs in question...
Martyn Hart | 15 June 2011 | Articles, Europe, UK, Global, All Columns, Sri Lanka,
Multi-sourcing: driving the outsourcing industry?
Last August I used these pages to spell out the advantages and disadvantages of multi-sourcing in light of changes to the way contracts were being sourced, following the decline in ‘mega-deals’ and the government’s £100...
Martyn Hart | 07 June 2011 | Articles, Europe, UK, All Columns,
Why suppliers should not be held up as outsourcing scapegoats
Of all the rumour and, in some cases, intrigue surrounding outsourcing in the public sector, one of the most interesting has been the recent saga surrounding the provision of services for the NHS, which has come under fire from...
Martyn Hart | 01 June 2011 | Articles, UK, Global, All Columns,
Is the government biting its nose off to spite its face?
It’s been a tough week for those of us with a vested interest in the outsourcing industry – and not just because of the difficulty of returning to work after the recent spate of Bank Holidays! Instead, those who had...
Martyn Hart | 19 May 2011 | Articles, Europe, UK, Global, All Columns, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other,
Outsourcing: changing the face of business
I was extremely interested to see research published this week which suggested that Britain’s outsourcing industry is now almost as big as the financial services sector. The study, released by Oxford Economics on...
Martyn Hart | 11 May 2011 | Articles, Europe, UK, Global, All Columns,
Cloud computing – is there a silver lining?
I’m often asked what the future of outsourcing is, and, as difficult as it can be to accurately predict what’s going to happen without using a crystal ball, it’s certainly worth considering the value that cloud computing...
Martyn Hart | 04 May 2011 | Articles, Regions, UK, Global, All Columns,
Outsource magazine and the ACCA announce an exclusive partnership
