Outsource Magazine

I started researching this series of articles on Machine-to-Machine (M2M) a while ago and, while fascinating, it’s been a bit of a labyrinth; I’ve been following something of a twisting path to get to some pretty...

It occurred to me that I’ve spent a lot of time representing the sell side of the outsource equation, and that it would be good to get some buy-side perspective. So, when I was speaking to Cal Ambrosy (manager of Global...

In this series of articles, I have looked at definitions of innovation and answered the ‘why bother’ question – the answer, as you might suspect, is margin – and examined why companies are all talk and very little...

So, what does it really take to drive innovation through an outsourcing business? You have to want to. You have to think this is important. And you have to find the balance between ‘urgent’ and ‘important’ such that...

Margin.  It all comes down to margin. Margin for the outsourcer. Margin for the customer. In my last article, I looked at definitions of innovation and answered the "why bother with it?" question – the answer, as you...

I have to say, my first reaction when innovation was suggested as a topic worth exploring was, “Oh for goodness sake, why on earth would anyone want to pick at this hoary old scab again?  Haven’t we heard it all...

This article originally appeared in Outsource Magazine Issue #23 Spring 2011 Labour arbitrage has been one of the key drivers of the global outsourcing boom. But for how much longer? And which organisations are best placed to...

Last month I talked about moving from an old-style binary partnering view to an ecosystem view encompassing a complex, many-to-many web of relationships.Your outsourcing business has a huge number of relationships:...

In the outsourcing world, we’re all familiar with the idea of partnering – it sounds good; we’ll be partners.And partnering is often expressed as a pretty simple binary concept: the outsourcer partners the software...