Ernst GrosskopfErnst Grosskopf
Although he studied Economics, Ernst has worked in IT since leaving university – roughly 50 per cent of the time for large customer organisations and the remainder for large service providers, in a number of countries in Europe, Africa and Asia/Pacific.
How to be a first-time outsourcing customer: post-contract
More and more companies are looking at outsourcing, which means that there are more and more first-time outsourcing customers. Outsourced IT is very different from insourced IT, and first-time outsourcing is very different from...
Ernst Grosskopf | 09 November 2011 | Articles, HR, Customer Service, Global, All Columns,
There is even more to SLAs than meets the eye...
Following from my article 'There is more to an SLA than meets the eye’, Faisal Zahir posted a very interesting question that deserves exploring at more length than a discussion thread. Accordingly I decided to make it into a...
Ernst Grosskopf | 28 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,
There is more to an SLA than meets the eye
Service Level Agreements are like chairs. We use them every day without questioning them too much, and then something reminds us how important they are and how difficult it is to get them just right. We all know the SLA is a...
Ernst Grosskopf | 21 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,
Innovation and outsourcing: a contingency approach
Innovation matters hugely to the development of our economies and companies. It is also a topic of considerable interest in outsourcing, with lots of different views being expressed, including in the pages of this...
Ernst Grosskopf | 10 August 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,
The vanilla outsourcing machine
The mainstream IT world seems to distrust individuality and homogenises it away quickly. For instance, in order to remove existing proprietary lock-in and prevent any more from developing, we all moved to Unix and Wintel and...
Ernst Grosskopf | 29 June 2011 | Articles, IT, Global, All Columns,
Outsource magazine and the ACCA announce an exclusive partnership
