Outsource Magazine

Contact Person:
Dr. Emma V. Teodoro

Position:
President

Company Size:
150 (Philippines); 2,500 (CAI world-wide)

No. of Branches or Offices:
2 in the Philippines and 20 in the United States, Canada, South America, China, Australia and Europe

Service Offerings:
Application development and support, business process outsourcing, help desk

Technology Focus:
Windows, Unix, Mainframe, .Net, Java, Cobol, RPG, VB, C/C++/C#, XML, HTML, DHTML, SQL Server, DB2, IMS DB/UDB, SAP

Industry Domain:
manufacturing, telecommunications, insurance, health care, academe, finance, shipping

Company Profile:
CAI-STA is a joint venture between USA-based Computer Aid, Inc. and SoftTech Advantage, Inc. It serves as offshore delivery center of CAI and other clients. Field proven processes and procedures enable CAI-STA to effectively provide clients with a guaranteed high quality solution that is predictable and measurable. Communication gaps are eliminated due to English speaking teams and cultural similarities to the US and other countries. Advantages include quality assurance, issue tracking and change management with 24x7 capabilities when utilizing multiple teams to increase control and limit liability when delivering cost effective solutions. The company’s wide area network enabled through a VPN, links the various delivery centers, thereby harnessing unique skills from a variety of locations to provide clients with world-class results. Projects are delivered using CAI’s methodologies for application development (Construction Management), support (Managed Maintenance) and application knowledge capture (AKP). Day-to-day management of each project ensures there are no un-expected results. Utilizing its proprietary tool, Tracer®, metrics and performance data are captured and reported to ensure that project is completed on time, within budget, and at high quality. With Advanced Management Insight (AMI®), potential problems are anticipated and corresponding resolution implemented. Completed and on-going projects are successfully delivered for clients by utilizing a full range of technologies, from mainframe to state-of-the-art web development environments. Utilizing client-preferred technologies, CAI-STA connects with client networks to deliver its outsourcing services that result to 25 – 30% cost savings. As a partner of a Japanese university, CAI-STA provides on line English tutorial services as part of its outsourcing service offerings.