13th Annual Call Center Week: Continue the Multi-Channel Excellence Journey

Off the heels of our most successful Call Center Week yet we are delighted to announce the new dates for our 2012 show, scheduled for June 4th-8th in Las Vegas. As contact centers continue to evolve and add channels of communication – live chat, social media, etc - the approach to workload distribution, staffing, metrics and analytics of a solely phone and email call center have become antiquated. Join us in June 2012 for a series of brand new innovative case studies, integrated training, innovative discussions, leading speakers and exciting site-tours.

Speakers include:

Michael D. Adams
Senior Vice President and Director Customer Contact Center
FirstMerit Bank

Sheri Green
Client Services Manager
CBIZ Payroll (division of CBIZ, Inc.)
VA Business Magazine – 2011-2012 one of Best Places to Work in Virginia

Johnny D. Magwood, BSME, MBA, DBA
V.P. Customer Experience & Chief Customer Officer
Northeast Utilities Service Company

Patricia Jackson
Executive Director Student Services
Houston Community College

As a media partner for the Call Center Week event, Outsourcing Magazine has arranged a 10% discount upon registration. Please mention Outsourcing Magazine upon registration.

Visit www.callcenterweek.com, email Courtney.green@iqpc.com">Courtney.green@iqpc.com or call 1-800-882-8684 to register.