John Dickens is Shared Service Manager for NEC Europe Ltd. In advance of his presentation at SSON's Finance Transformation Europe 2012, taking place February 14-16 2012 at the Bloomsbury Hotel, London, we spoke with John about

Outsource Magazine | 03 February 2012 | Articles, Finance & Accounting, Europe, Germany, Spain, UK, Other, Asia/Pacific, Other, Global, All Columns, Procurement,

Healthcare in the United Kingdom is provided by the government through its healthcare provider, the NHS.  The NHS is one of the largest employers in the world. In England alone, it employs 1.4 million people (just under

Brian Gorman | 01 February 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, UK, All Columns,

There has been a change among policymakers and public sector managers across the country, from local education authorities to cabinet offices. There is a “new normal” in which no one is expecting conditions to stabilise any

Outsource Magazine | 10 January 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, North America / Caribbean, USA, All Columns, Global,

A recent report from the MCA (Grace under Pressure: The resilience of management consulting in challenging times) argues that the UK’s consulting industry has responded well to recent economic storms. Indeed, the first half

Alan Leaman | 09 January 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Europe, UK, All Columns,

I hope you have enjoyed the last columns focusing on the “economics of outsourcing.”  I promised to explore other scholars and how we can learn from their leading work. For the next several columns I’ll be featuring

Kate Vitasek | 06 January 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,