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Intelligent customers: UK healthcare

Healthcare in the United Kingdom is provided by the government through its healthcare provider, the NHS. The NHS is one of the largest employers in the world. In England alone, it employs 1.4 million people (just under

Brian Gorman | 01 February 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, UK, All Columns,

Using outsourcing to understand drivers in Asia/Pacific

This article was guest-written by Kieran Scally, Vice President - Solutions, APAC, Ochre House. Recruitment process outsourcing and talent management strategies are often guided by employee motivation and drivers, but on a

Helena Parry | 27 January 2012 | Articles, HR, Asia/Pacific, All Columns, Global,

Management 101

Happy New Year to you all; I hope 2012 has begun successfully for everyone. I’m going to begin my first column of the year with a confession: I’ve had a disappointing return to work. Disappointing, that is, in that I was

Inside Source | 18 January 2012 | Articles, HR, Europe, UK, Global, All Columns,

Public sector outsourcing and the new normal

There has been a change among policymakers and public sector managers across the country, from local education authorities to cabinet offices. There is a “new normal” in which no one is expecting conditions to stabilise any

Outsource Magazine | 10 January 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, North America / Caribbean, USA, All Columns, Global,

The outlook for 2012

A recent report from the MCA (Grace under Pressure: The resilience of management consulting in challenging times) argues that the UK’s consulting industry has responded well to recent economic storms. Indeed, the first half

Alan Leaman | 09 January 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Europe, UK, All Columns,

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Matt Heffron

The Sourcing Sage

Matt Heffron has been involved in more outsourcing deals than he can spontaneously enumerate, over more years than he cares to admit, and for more industry players and clients than he can easily remember. Suffice to say that he

Nick Mellors

Nick Mellors is Director of ISPB, a consultancy specialising in delivering public sector change and transformation projects. He has over 30 years' public sector experience, including as part of the senior management team

Helena Parry

Helena Parry is the Director of Market Development at Ochre House, responsible for the company reputation and for driving HR & talent management insight and best practice to Ochre House customers and to the Ochre House

Alan Leaman

Alan Leaman OBE is Chief Executive of the Management Consultancies Association. From 1988-93, he was Head of Office for the Rt Hon Paddy Ashdown MP, responsible for media relations, policy advice and acting as Chief Speech

Danny Ertel

Danny Ertel is a founding partner of Vantage Partners. A leading authority on negotiation, relationship management, and conflict management, Danny is the coauthor, with Mark Gordon, of The Point of the Deal, recently

Zachary Misko

D. Zachary Misko is Vice President & Market Development Lead for Kelly Outsourcing and Consulting Group (KellyOCG). The group is part of Kelly Services, Inc, a leader in providing workforce solutions,

Tracey Friend

Total Workforce Strategies

Tracey Friend is the Vice President of Solutions Architecture for Agile1. She is a proven, innovative human capital management executive with deep experience in HR BPO/RPO/MSP solutions and corporate center of excellence

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EMRG

EMRG, Emerging Markets Research Group EMRG specialises in the global sourcing industry focused on BPO

Events

Total HR

Total HR is a part of Brain Source Corporation (www.brain-source.com)Total

HR Outsourcing
Assessment

GSSOCX

Welcome to GSSOCX –pronounced “G Sox” – a global community of professionals in shared services,

HR
Consulting

Vested Outsourcing

Based on research with the University of Tennessee, Vested Outsourcing is a business model by which

Ochre House

Ochre House is one of Europe's leaders in new generation recruitment outsourcing and talent management.We

Recruitment Process Outsourcing
Talent Management

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Our readers are worth recruiting

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2012 - February

February 23 2012

Webinar: Strengths - the performance catalyst? An introduction to 'strengths' and their use in selection

Space is limited - click here to reserve your webinar space Date: Thursday, February 23, 2012Time: 2:00pm - 3:00pm GMT We’ve all heard of ‘competencies’ – what someone ‘can do’. But hold on a second. Logic tells

Webinar | 31 January 2012

February 29 2012

Women in Leadership think tank - hosted by GE

We recently conducted a piece of research with GE Middle East, North Africa and Turkey (MENAT) focusing on Women in Leadership. One of the outcomes from the research was that a significant proportion of female managers and

Dubai | 17 January 2012

Martin Conboy at the IOS

Outsource columnist Martin Conboy, President of the Australian Business Process Outsourcing Association, speaks at The International Outsourcing Summit (IOS) held in Manila, Philippines in October

Outsource Magazine | 24 October 2011

Outsourcing to South Africa

From Zennovation, Zensar Technologies. "Zensar Technologies's Global CEO and Vice Chairman , Dr. Ganesh Natarajan speaks about how South Africa can grow as an outsourcing hub and how both India and SA can cooperate and work

OutsideSources | 08 September 2010

Outsourcing to China

A BNET.com special feature on doing business in the new economic superpower. "The benefits of outsourcing to China are clear; it can be both cost effective and efficient. However understanding the laws, navigating the

OutsideSources | 08 September 2010

Can China's education system support outsourcing?

"In order to meet the anticipated growth in demand, China will need to ensure that they are investing in the education of the country's future labour force. This video is part of the series based on the KPMG publication, 'A New

OutsideSources | 08 September 2010

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Interview: Tim Minahan, Ariba

Tim Minahan is CMO for software and IT services provider Ariba. Outsource spoke with Tim at Ariba LIVE London 2011, and asked him how his company's clients are helping drive innovation both within and beyond their relationships

Outsource Magazine | 27 May 2011

Interview: Tom Bangemann, The Hackett Group

Tom Olavi Bangemann is Vice President Business Transformation at The Hackett Group. Outsource met with Tom at the 11th Annual European Shared Services & Outsourcing Week in Amsterdam for a wide-ranging interview looking at

Outsource Magazine | 13 May 2011

Interview: Chris Halward, NOA Programmes Director

Chris Halward is Programmes Director for NOA Pathway, and the MD of training organisation True North. He is an associate tutor at Middlesex University. Outsource spoke with Chris at the EOA Summit in Brussels in June 2010,

Outsource Magazine | 10 September 2010

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How can shared services support your business growth?

Shared services is being pursued globally by private corporations and governments in search for improved efficiency and effectiveness. Nonetheless, strong scepticism is still present and a number of gaps exist, which this white

The Centre for Business Process Outsourcing | 07 September 2010

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