HRItems tagged with : Public Sector
2011: mostly cloudy, with sunny intervals
2011 is shaping up to be the year of cloud computing, as the NOA's Andy Rogers reports... How public money is being spent and how it is bei...
24 March 2011 | Articles, IT, Functions Other, Global, All Columns,2011: outsourcing predictions
Predicting what will happen over the next 12 months is never easy – but here are the main topics I expect to be hitting the outsourcing headlines in 2...
26 January 2011 | Articles, Europe, UK, Asia/Pacific, China, Global, All Columns,A Logica Progression
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 Andrew De Cleyn is MD, UK Outsourcing at major IT, BPO and consult...
28 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Europe, UK, Global, All Columns,A Mather of Principle
As the Scottish Government’s Minister for Enterprise, Energy Tourism, Jim Mather has a diverse portfolio that’s particularly critical in times of eco...
17 September 2010 | Articles, UK, Europe,A new dawn for UK healthcare
Healthcare in the United Kingdom is provided by the government through its healthcare provider, the NHS (National Health Service). The NHS is one of t...
21 November 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Functions Other, Europe, UK, All Columns,A shift to the right (Part 2)
Something radical? In Part 1 we looked at how the UK government is re-examining the way it does business, the size and shape of its IT and outsourcin...
21 April 2011 | Articles, UK, All Columns,A shift to the right?
The UK government is taking a close, hard look at how it does business. Its review reaches beyond savings strategies into fundamental questions about ...
08 March 2011 | Articles, Procurement, Europe, UK, All Columns,Are public sector cuts good news for the private sector?
Last week’s announcement of the government’s Spending Review was greeted in some quarters with howls of derision by critics who argue that the cost-cu...
27 October 2010 | Articles, Europe, UK, All Columns,Australian Carbon Tax equals zoom and boom for the outsourcing sector
As soon as one mentions the Carbon Tax and its impact on the Australian economy the conversation turns to "gloom and doom" but I believe tha...
20 July 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Asia/Pacific, Australia, All Columns,Back office savings go up in smoke
Whitehall departments have been criticised for overspending by £500m on schemes that were actually intended to save money. A National Audit Office (NA...
14 March 2012 | Global, UK, Europe, Articles, All Columns,Big Society: big trouble for public sector workers?
In recent weeks, we’ve seen the Prime Minister fiercely defending his Big Society project against criticisms that it is just a ‘cover’ for spending cu...
04 March 2011 | Articles, Europe, UK, Global, OLD ARTICLES, All Columns,Building capacity to harness the potential of the IT/BPO industry
This column is guest co-authored by Dr PK Mukherjee, President and Managing Partner at Avasant, and Shobhit Patnaik, a consultant with Avasant. The...
10 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Consultancy Captain
Alan Leaman is the CEO of the UK’s Management Consultancies Association (MCA). At a time when the relationship between consultancies and government is...
15 December 2010 | Articles, Europe, UK,Cracking the Wip
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Rajan Kohli is Wipro Technologies’ CMO, responsible for developing – a...
28 September 2011 | India, South/Central Asia, Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Delivering back-office savings in the UK public sector
Public sector organisations are being challenged by the coalition government "to cut senior officials’ pay and share back-office functions with o...
10 February 2011 | Articles, Europe, UK,Delivering public service through social enterprises: the next Big Idea?
The much anticipated and long overdue Public Services White Paper finally appeared towards the end of July. It left many people with decidedly mixed f...
17 August 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Europe, UK, All Columns,Delivering Savings from UK Public Sector Shared Service Centres
Colin Grace looks at how shared service centres for the UK's public sector need to be expanded and leveraged more coherently in order to bring ab...
26 October 2010 | Articles, Europe, UK,Does your customer service strategy include the latest user trends?
Most customer service strategies include common channels to allow contact with end users through phone, chat or web interactions. Referred to as “cont...
21 January 2011 | Articles, Customer Service, North America / Caribbean, USA, Global, All Columns, IT,Dwindling IT uptake could mean offshore time bomb
Exam results are out again and, for the IT sector, make for disturbing reading. It’s not the actual results that are the real problem - it’s the worry...
05 September 2011 | Articles, IT, Europe, UK, All Columns,Fair Deal or No Deal?
In June 2010, Lord Hutton was asked by the government to lead a review of public service pension provision. The Hutton Report (published on 10 March 2...
13 April 2011 | Articles, Europe, UK, All Columns, Legal,Government ICT policy: throwing the baby out with the bath water?
As I suggested in last week’s blog, it seems as though the wind of change is blowing hard through public sector procurement processes at the moment – ...
14 April 2011 | All Columns, UK, Articles,Government shared services: how much longer?
In a previous article I compared the success of Tate Lyle’s launch of shared services in ten months with the ten-year gestation period for the Resear...
24 January 2012 | Articles, Functions Other, Europe, UK, All Columns,Head-to-Head: Duncan Aitchison & Rick Simmonds
This article originally appeared in Outsource Magazine Issue #23 Spring 2011 In the second instalment of our new Head-to-Head series, we turn to the ...
06 April 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,How outsourcing can help the public sector...
As the government’s Spending Review draws nearer, there will be many who are currently wondering how they will be affected by the coalition government...
05 October 2010 | Articles, Europe, UK, All Columns,Intelligent customers: UK healthcare
Healthcare in the United Kingdom is provided by the government through its healthcare provider, the NHS. The NHS is one of the largest employers in...
01 February 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, UK, All Columns,Is offshoring the answer?
This week, we’ve seen outsourcing hitting the headlines again, as the Public Commercial Services (PCS) union refused to rule out strike action over H...
15 June 2011 | Articles, Europe, UK, Global, All Columns, Sri Lanka,Is the government biting its nose off to spite its face?
It’s been a tough week for those of us with a vested interest in the outsourcing industry – and not just because of the difficulty of returning to wor...
19 May 2011 | Articles, Europe, UK, Global, All Columns, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other,Nick Mellors
Nick Mellors is Director of ISPB, a consultancy specialising in delivering public sector change and transformation projects. He has over 30 years'...
05 October 2011 | Global, UK, Europe, Functions Other, Legal, Logistics, Customer Service, Procurement, IT, HR, Finance & Accounting, Columnists,Open Public Services White Paper: a golden opportunity for outsourcers?
Outsourcing has long been an effective method of streamlining businesses and cutting costs, and in times of austerity, its importance once again comes...
17 October 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Europe, All Columns, UK,OPINION: to offshore or not to offshore?
(In a recent OutsourceXpress email, Outsource editor Jamie Liddell addressed the issue of public sector offshoring, arguing that the case had yet to b...
30 August 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Europe, UK, Global, All Columns,Outsource, insource or shared service? There’s a place for each service model in the NHS…
Healthcare in the United Kingdom is provided by the government through its healthcare provider, the National Health Service (NHS). The NHS is one of ...
17 April 2012 | Articles, Europe, UK, All Columns,Outsourcing suppliers: are they really all fat cats?
This week’s episode of Channel 4’s current affairs documentary series, Dispatches, raised a number of interesting points around whether outsourcing su...
24 March 2011 | Articles, Europe, UK, Global, All Columns,Outsourcing training takes a slice of the pie
There is no doubt that we have seen a huge increase in outsourcing deals in recent years, especially since the Government Spending Review was announce...
27 April 2011 | Articles, UK, Global, All Columns,Predicting the Success of a Public-Private Partnership (Part 1)
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Being a public service delivery organisation means that you are consta...
28 September 2011 | UK, Europe, Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Private sector to the rescue...
If the last year has taught us anything, it’s that 2011 will see government departments moving outsourcing rapidly to the top of their list of priorit...
09 February 2011 | Articles, Europe, UK, Global, All Columns,Public procurement rules and outsourcing in the EU – time for change?
The EU Commission published a Green Paper in January 2011 seeking views on modernisation of the much criticised EU public sector procurement regulatio...
06 May 2011 | IT, HR, Finance & Accounting, Articles, Procurement, Customer Service, Logistics, Legal, Functions Other, Europe, All Columns,Public sector outsourcing and the new normal
There has been a change among policymakers and public sector managers across the country, from local education authorities to cabinet offices. There i...
10 January 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, North America / Caribbean, USA, All Columns, Global,Public sector outsourcing on the rise
In recent weeks, we’ve seen a number of initiatives from the government aimed at making it easier for organisations in the private sector looking to s...
07 April 2011 | Articles, Europe, UK, All Columns,Public sector outsourcing: tackling the SME challenge
In its first year, the coalition government initiated a hiatus of activity and announcements. I’ve heard a Tory MP describe it as a policy "blitz...
06 June 2011 | Articles, Europe, UK, All Columns,Public Sector Roundtable: To Share, or Not to Share?
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 As government-imposed cuts continue to impact upon the UK’s public sec...
28 September 2011 | UK, Europe, Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Public sector shared services: no more excuses!
What is the state of play in the public sector? Recent news stories regarding massive cost overruns in - and the possible cancellation of - Western Au...
09 June 2011 | Articles, Europe, UK, Asia/Pacific, Australia, Global, All Columns,Q&A: David Poole, CEO, Serco Global Services UK & Europe
It's been a fascinating - and hugely significant - few quarters for Serco, with the outsourcing giant making a number of strategic acquisitions a...
15 May 2012 | Articles, Europe, UK, Global, All Columns,Schools and the private sector: a marriage of mutual convenience
Under the Coalition government, more academies will be opened than in the first eight years of the programme. More than 1,200 schools have now applied...
04 August 2011 | Articles, IT, Europe, UK, All Columns,Sharing the Burden
Shared services abound in the private sector – and are proving an increasingly common strategy in the UK’s public sector too. But, asks Rachel Gordon,...
17 September 2010 | Articles, UK, Europe, Legal, Functions Other, Logistics, Customer Service, Procurement, IT, HR, Finance & Accounting,Successful CEOs know that good business processes play like great music
George Osborne said last year “We want public service professionals, the people working on the frontline and who know what works, to innovate, improve...
26 January 2011 | Articles, Regions, Europe, UK, Global, All Columns,The drive towards transparency
In recent times, we’ve seen remarkable progress made on public sector transparency in this country, a development which has been helped by the governm...
25 February 2011 | Articles, Europe, UK, Global, All Columns,The era of easy assumptions about outsourcing is over
Gone are the days when there was a natural consensus, never mind zeal, in support of this reform. Now there are more likely to be public doubts – abou...
27 October 2011 | Legal, Logistics, Customer Service, Procurement, IT, HR, Finance & Accounting, Articles, Functions Other, Europe, UK, All Columns,The public sector shared services paradox
The paradox is that delivering shared services requires an ERP solution enabler. The reality is most public sector bodies don’t have the capacity to i...
15 September 2011 | Articles, Europe, UK, All Columns,The View from the Board: Editorial Board Roundtable Winter 2010
Outsource: John, you're hosting, so let's kick off with you: looking generally at the trends for 2011 how different a year do you think its ...
17 December 2010 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global,The World According to Steve
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 He’s a two-time presidential candidate, the editor-in-chief of one...
29 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, North America / Caribbean, USA, Global, All Columns,Transforming outsourcing
Just a few years ago member firms of the Management Consultancies Association (MCA) were reporting that outsourcing related consulting was enjoying an...
18 July 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Europe, UK, All Columns,Trust Me… I’m an Outsourcer
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Not a day goes by without trust being mentioned as a critical factor i...
28 September 2011 | HR, Finance & Accounting, Functions, Articles, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Who’s Bribing Whom?
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 What have tickets to the men’s Olympic 100m final got to do with outso...
28 September 2011 | UK, Europe, Articles, Legal, Global, All Columns,Why suppliers should not be held up as outsourcing scapegoats
Of all the rumour and, in some cases, intrigue surrounding outsourcing in the public sector, one of the most interesting has been the recent saga surr...
01 June 2011 | Articles, UK, Global, All Columns,Winds of change: reflections on US healthcare reform
US healthcare reform, officially titled The Patient Protection and Affordable Care Act or PPACA, became law in the United States on March 23, 2010. Ho...
11 November 2010 | Articles, North America / Caribbean, USA, All Columns,Wisdom and foolishness: public procurement and outsourcing
Despite evidence to the contrary from literature and drama, fools rarely utter wise thoughts. But our common experience is that wise men and women fre...
03 April 2012 | Articles, Procurement, Europe, UK, North America / Caribbean, USA, Global, All Columns,
Outsource magazine and the ACCA announce an exclusive partnership
