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Relationship and openness: key ingredients for successful offshore transitions

Jeroen Jacobs, René van Kleef and Samir Kumar Parija look at success factors in the offshoring process... Transitions of IT services are always a challenge to execute successfully, but intercontinental transitions contain

Outsource Magazine | 06 February 2012 | Articles, IT, Europe, The Netherlands, UK, South/Central Asia, India, Global, All Columns,

Intelligent customers: UK healthcare

Healthcare in the United Kingdom is provided by the government through its healthcare provider, the NHS. The NHS is one of the largest employers in the world. In England alone, it employs 1.4 million people (just under

Brian Gorman | 01 February 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, UK, All Columns,

Clouding your business with data protection issues(?)

In Part 1 of this article we provide an overview of some of the current data protection issues inherent within cloud computing and consider the data protection benefits gained from using the cloud. In Part 2 we'll look at the

Outsource Magazine | 01 February 2012 | Legal, IT, Articles, Europe, UK, Global, All Columns,

Indian ITO: a three-part plan for achieving non-linear revenue growth

Technology has always aimed to change the status quo by making it effective to perform business functions. The success of technology in business is measured by the impact it creates on the top line or bottom line, either by

Outsource Magazine | 31 January 2012 | Articles, IT, Global, South/Central Asia, India, All Columns,

The significance for outsourcing of the proposed EU Data Protection Regulations

At 11.30am UK time on 25th January 2012, with the words "Ladies and gentlemen, we have done it!" Viviane Reding (the EU Commissioner for Justice, Citizenship and Fundamental Rights) announced new EU draft Data Protection

Shelley Thomas | 30 January 2012 | Articles, IT, Legal, Europe, Global, All Columns,

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Matt Heffron

The Sourcing Sage

Matt Heffron has been involved in more outsourcing deals than he can spontaneously enumerate, over more years than he cares to admit, and for more industry players and clients than he can easily remember. Suffice to say that he

Brian Gorman

Brian Gorman is Director of Strategic Programmes, Channel 3 Consulting. He leads major programmes of change on behalf of NHS customers, working with executive teams to establish innovative technological strategic

Nick Mellors

Nick Mellors is Director of ISPB, a consultancy specialising in delivering public sector change and transformation projects. He has over 30 years' public sector experience, including as part of the senior management team

Chris Ward

The Business Cloud

Chris Ward is editor of Business Cloud News, a UK-based daily news site dedicated to providing commentary on the cloud computing and IT industry. He is also a writer for Keynote World - a provider of global IT events and host

Ernst Grosskopf

Ernst Grosskopf is a self-employed consultant, focusing on the initiation and management of IT outsourcing contracts. Over the last few years he has been engaged in helping companies procure IT outsourcing, or troubleshoot

Alan Leaman

Alan Leaman OBE is Chief Executive of the Management Consultancies Association. From 1988-93, he was Head of Office for the Rt Hon Paddy Ashdown MP, responsible for media relations, policy advice and acting as Chief Speech

Christian McMahon

Christian McMahon has spent over 20 years within the IT industry and has gained a wide variety of experience in all elements of technology and business leadership. Christian has enjoyed success building and managing world-class

Sanjay Chadha

Sanjay Chadha is an IT sourcing management expert and currently manages the offshore program office and strategic offshore partner relationships for The Capital Group Companies in Orange County, CA, USA. In the past, Sanjay has

Richard Condon

Richard Condon is the original founder and Managing Director of VendorRelate. Richard has 30 years' experience of commercial outsource relationships and has held both Global IT Director and European IT General Management

Michel Robert

Michel Robert has been MD of managed services provider Claranet UK since 2007. Michel is experienced in business development and marketing with particular expertise in the IT solutions sector, and has worked in senior roles

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EMRG

EMRG, Emerging Markets Research Group EMRG specialises in the global sourcing industry focused on BPO

Events

Ovum

Ovum provides clients with independent and objective analysis that enables them to make better business

Forrester

Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking

IT
Outsource

PLIXOS

WHAT WE DOpliXos sees itself as a specialist in IT Outsourcing, especially for outsourced software

IT
Software Development

Omnext

Omnext provides technology and expertise dedicated to reducing the risk and the cost of software

Software Outsourcing
Software Risk

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2012 - February

February 22 2012

IT and BPO B2B Matchmaking trip to Dhaka, Bangladesh

The UN/WTO International Trade Centre is organizing a study tour to Bangladesh’s largest IT trade fair, SoftExpo 2012, from 22-26 February 2012. The study tour (see programme below) includes pre-booked one-to-one meetings

Dhaka, Bangladesh | 12 January 2012

February 22 2012

Enterprise Architecture 2012

Adopting a Practical Architectural Approach 22 February 2012, Grand Connaught Rooms, London Enterprise Architecture 2012 will be an ideal opportunity for both IT and business decision makers to hear the latest thinking and

Grand Connaught Rooms | 20 January 2012

2012 - March

March 20 2012

The CIO Show Asia 2012

The CIO Show Asia 2012 is a dedicated and comprehensive platform in Asia Pacific where CIOs and IT decision makers evaluate and strategise how they use information technology to drive efficiency, profitability and customer

Singapore | 13 January 2012

March 27 2012

Enterprise Search

Enterprise Search 2012 will cover various key points such as: why enterprise search is key to delivering ROI from ‘big data’, why open source is enterprise ready and becoming the ‘safe’ choice and the importance of

London | 27 January 2012

2012 - April

April 18 2012

Sharepoint Onsite and Online

Sharepoint Onsite and Online 2012 will focus on how SharePoint Online differs from SharePoint Server 2010, What’s the business value of SharePoint Online, What are the pros and cons of using cloud vs. on-premise, to what

Central London | 27 January 2012

Martin Conboy at the IOS

Outsource columnist Martin Conboy, President of the Australian Business Process Outsourcing Association, speaks at The International Outsourcing Summit (IOS) held in Manila, Philippines in October

Outsource Magazine | 24 October 2011

Testimonial presented by Bob Lento, President, Convergys Information Management, the Global Software and Services Division.

DCG is an international software development consulting firm helping companies frustrated with development costs, hampered by poor quality or struggling to estimate and achieve on-time delivery. We have successfully helped

David Consulting Group, Ltd. | 04 April 2011

Introduction to DCG’s approach to Agile by David Consulting Group’s CEO and owner, Michael D.S. Harris

David Consulting Group, Ltd. | 04 April 2011

Testimonial on CMMI Services from David Consulting Group

Sanchez Computer Associates, (now part of Fedelity National Information Services), a leading financial services software developer, reported savings of $2 million in its first six months after achieving Level 3 of the Software

David Consulting Group, Ltd. | 04 April 2011

Testimonial presented by Morag Lucey, Global Vice President of Marketing and Product Management at Convergys.

David Consulting Group, Ltd. | 04 April 2011

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Interview: Tim Minahan, Ariba

Tim Minahan is CMO for software and IT services provider Ariba. Outsource spoke with Tim at Ariba LIVE London 2011, and asked him how his company's clients are helping drive innovation both within and beyond their relationships

Outsource Magazine | 27 May 2011

Interview: Tom Bangemann, The Hackett Group

Tom Olavi Bangemann is Vice President Business Transformation at The Hackett Group. Outsource met with Tom at the 11th Annual European Shared Services & Outsourcing Week in Amsterdam for a wide-ranging interview looking at

Outsource Magazine | 13 May 2011

Interview: John Hall, Siemens IT Services & Solutions

John Hall is Head of Strategy & Portfolio - North West Europe at Siemens IT Solutions & Services. We spoke with John at the recent Gartner Outsourcing & IT Services Summit in London, about recent developments in the

Siemens IT Solutions and services | 01 October 2010

Interview: Chris Halward, NOA Programmes Director

Chris Halward is Programmes Director for NOA Pathway, and the MD of training organisation True North. He is an associate tutor at Middlesex University. Outsource spoke with Chris at the EOA Summit in Brussels in June 2010,

Outsource Magazine | 10 September 2010

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