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Intelligent customers: UK healthcare

Healthcare in the United Kingdom is provided by the government through its healthcare provider, the NHS. The NHS is one of the largest employers in the world. In England alone, it employs 1.4 million people (just under

Brian Gorman | 01 February 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, UK, All Columns,

Clouding your business with data protection issues(?)

In Part 1 of this article we provide an overview of some of the current data protection issues inherent within cloud computing and consider the data protection benefits gained from using the cloud. In Part 2 we'll look at the

Outsource Magazine | 01 February 2012 | Legal, IT, Articles, Europe, UK, Global, All Columns,

The significance for outsourcing of the proposed EU Data Protection Regulations

At 11.30am UK time on 25th January 2012, with the words "Ladies and gentlemen, we have done it!" Viviane Reding (the EU Commissioner for Justice, Citizenship and Fundamental Rights) announced new EU draft Data Protection

Shelley Thomas | 30 January 2012 | Articles, IT, Legal, Europe, Global, All Columns,

The Data Protection issues of outsourcing

Data Protection law in the form of the Data Protection Act 1998 ("the Act") applies to all organisations processing "personal data" (data which identifies a living individual) within the UK. Various provisions of the Act,

Shelley Thomas | 11 January 2012 | Articles, IT, Legal, Europe, UK, Global, All Columns,

Public sector outsourcing and the new normal

There has been a change among policymakers and public sector managers across the country, from local education authorities to cabinet offices. There is a “new normal” in which no one is expecting conditions to stabilise any

Outsource Magazine | 10 January 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, North America / Caribbean, USA, All Columns, Global,

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Matt Heffron

The Sourcing Sage

Matt Heffron has been involved in more outsourcing deals than he can spontaneously enumerate, over more years than he cares to admit, and for more industry players and clients than he can easily remember. Suffice to say that he

Shelley Thomas

Shelley Thomas is a partner in Hill Dickinson’s Commerce and Technology Team. She has over 11 years’ experience working on outsourcing transactions, particularly in the IT sector, and advising on Data Protection

Nick Mellors

Nick Mellors is Director of ISPB, a consultancy specialising in delivering public sector change and transformation projects. He has over 30 years' public sector experience, including as part of the senior management team

Alan Leaman

Alan Leaman OBE is Chief Executive of the Management Consultancies Association. From 1988-93, he was Head of Office for the Rt Hon Paddy Ashdown MP, responsible for media relations, policy advice and acting as Chief Speech

Danny Ertel

Danny Ertel is a founding partner of Vantage Partners. A leading authority on negotiation, relationship management, and conflict management, Danny is the coauthor, with Mark Gordon, of The Point of the Deal, recently

Simon Briskman

Take My Advice...

Simon Briskman is a leading outsourcing lawyer and a partner at Field Fisher Waterhouse. He has negotiated ITOs and BPOs across sectors for some of the world’s largest corporations. His expertise covers the

Mark Ross

The LPO Perspective

Mark Ross is Vice President Legal Services at Integreon. He is an experienced UK litigation solicitor and former partner at high-profile UK law firm Underwoods Solicitors. Mark’s involvement in legal outsourcing dates back

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Vested Outsourcing

Based on research with the University of Tennessee, Vested Outsourcing is a business model by which

PEX - Process Excellence Network

Process Excellence Network: A division of IQPC, (formerly known as Six Sigma IQ) provides access to a

Business Process Management
Risk Management

SSON

The Shared Services & Outsourcing Network (SSON) is the largest and most established community of

Events
Shared Services

HfS Research

About HfS Research Who we are and what we doWe help enterprises make complex decisions with their

OutsideSources

Outside Sources presents video, audio and other pieces of content from around the space that the

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Martin Conboy at the IOS

Outsource columnist Martin Conboy, President of the Australian Business Process Outsourcing Association, speaks at The International Outsourcing Summit (IOS) held in Manila, Philippines in October

Outsource Magazine | 24 October 2011

Outsourcing to South Africa

From Zennovation, Zensar Technologies. "Zensar Technologies's Global CEO and Vice Chairman , Dr. Ganesh Natarajan speaks about how South Africa can grow as an outsourcing hub and how both India and SA can cooperate and work

OutsideSources | 08 September 2010

Outsourcing to China

A BNET.com special feature on doing business in the new economic superpower. "The benefits of outsourcing to China are clear; it can be both cost effective and efficient. However understanding the laws, navigating the

OutsideSources | 08 September 2010

Can China's education system support outsourcing?

"In order to meet the anticipated growth in demand, China will need to ensure that they are investing in the education of the country's future labour force. This video is part of the series based on the KPMG publication, 'A New

OutsideSources | 08 September 2010

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Interview: Tim Minahan, Ariba

Tim Minahan is CMO for software and IT services provider Ariba. Outsource spoke with Tim at Ariba LIVE London 2011, and asked him how his company's clients are helping drive innovation both within and beyond their relationships

Outsource Magazine | 27 May 2011

Interview: Tom Bangemann, The Hackett Group

Tom Olavi Bangemann is Vice President Business Transformation at The Hackett Group. Outsource met with Tom at the 11th Annual European Shared Services & Outsourcing Week in Amsterdam for a wide-ranging interview looking at

Outsource Magazine | 13 May 2011

Interview: Chris Halward, NOA Programmes Director

Chris Halward is Programmes Director for NOA Pathway, and the MD of training organisation True North. He is an associate tutor at Middlesex University. Outsource spoke with Chris at the EOA Summit in Brussels in June 2010,

Outsource Magazine | 10 September 2010

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Managed services: making light work of the merger

When it comes to making things run smoothly during the time of a merger, managed services can provide some great benefits. Such a service can fundamentally simplify the integration of two companies in the wake of merger-time. A

e-know.net Limited | 22 July 2011

How can shared services support your business growth?

Shared services is being pursued globally by private corporations and governments in search for improved efficiency and effectiveness. Nonetheless, strong scepticism is still present and a number of gaps exist, which this white

The Centre for Business Process Outsourcing | 07 September 2010

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