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SSON's 12th Annual European Shared Services & Outsourcing Week: a review
Amsterdam was buzzing last week – and not just in the cafés! The Shared Services Outsourcing Network ran its 12th annual European event, where hundreds of delegates and providers from as far afield a...Barbara Hodge | 22 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Europe, Global, All Columns -
Barbara Hodge
Barbara Hodge is the online editor of the Shared Services Outsourcing Network's website (www.ssonetwork.com). Barbara has worked as an editor in this industry for over ten years, and has a good ...Barbara Hodge | 22 May 2012 | Columnists, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns -
Highlights from the SIG Global Sourcing Summit
As I started working on the highlights from this spring’s SIG Global Sourcing Summit, I was overwhelmed by what a great mix of thought leadership and networking it was. Twice a year we gather with our...Sarah Holliman | 21 May 2012 | Articles, North America / Caribbean, USA, Global, All Columns -
Managing turnover in outsourcing relationships
The last decade witnessed a shift towards outcome-based management in outsourcing relationships. As a result non-linear delivery models (e.g.: outcome-based or transaction-based pricing; fixed price e...Sanjay Chadha | 17 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns -
A Tight Ship
Is this what your direct reports are really thinking...?Matt Heffron | 16 May 2012 | Articles, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns -
The courage to change
Outsourcing involves major changes in your business model, your teams, your approach to core and non-core business lines and cultural mindsets. That aspect of the outsource decision - change - is inh...Kate Vitasek | 16 May 2012 | Articles, Global, All Columns, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other -
Q&A: David Poole, CEO, Serco Global Services UK & Europe
It's been a fascinating - and hugely significant - few quarters for Serco, with the outsourcing giant making a number of strategic acquisitions and continuing to take huge bites out of the UK and...Outsource Magazine | 15 May 2012 | Articles, Europe, UK, Global, All Columns -
Cost not the driver of Australian outsource rise
Most Australian companies don’t want to send business functions offshore, but many intend to outsource a lot more roles in the next two years and the primary aim isn’t to reduce costs, according to ou...Martin Conboy | 11 May 2012 | Articles, Asia/Pacific, Australia, All Columns -
Building capacity to harness the potential of the IT/BPO industry
This column is guest co-authored by Dr PK Mukherjee, President and Managing Partner at Avasant, and Shobhit Patnaik, a consultant with Avasant. The past two decades have witnessed rapid growth in t...Kevin Parikh | 10 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns -
Legal Process Outsourcing: has it reached a tipping point?
Most independent observers are in consensus that LPO is on the rise. However, greater insight beyond this overly simplistic soundbite is difficult to come by. One of the challenges in gauging the rate...Mark Ross | 09 May 2012 | Articles, Legal, Global, All Columns
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Outsource magazine and the ACCA announce an exclusive partnership
