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Intelligent customers: UK healthcare

Intelligent customers: UK healthcare

Healthcare in the United Kingdom is provided by the government through its healthcare provider, the NHS.  The NHS is one of the largest employers in the world. In England alone, it employs 1.4 million people (just under

Brian Gorman | 01 February 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, UK, All Columns,
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Government shared services: how much longer?

Government shared services: how much longer?

In a previous article I compared the success of Tate & Lyle’s launch of shared services in ten months with the ten-year gestation period for the Research Councils in the UK. So how is the Cabinet Office, with the support

Nick Mellors | 24 January 2012 | Articles, Functions Other, Europe, UK, All Columns,
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Public sector outsourcing and the new normal

Public sector outsourcing and the new normal

There has been a change among policymakers and public sector managers across the country, from local education authorities to cabinet offices. There is a “new normal” in which no one is expecting conditions to stabilise any

Outsource Magazine | 10 January 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, North America / Caribbean, USA, All Columns, Global,
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The outlook for 2012

The outlook for 2012

A recent report from the MCA (Grace under Pressure: The resilience of management consulting in challenging times) argues that the UK’s consulting industry has responded well to recent economic storms. Indeed, the first half

Alan Leaman | 09 January 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Europe, UK, All Columns,
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Art Markman on looking back to go forward

Art Markman on looking back to go forward

I hope you have enjoyed the last columns focusing on the “economics of outsourcing.”  I promised to explore other scholars and how we can learn from their leading work. For the next several columns I’ll be featuring

Kate Vitasek | 06 January 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,
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Matt Heffron

Matt Heffron

The Sourcing Sage

Matt Heffron has been involved in more outsourcing deals than he can spontaneously enumerate, over more years than he cares to admit, and for more industry players and clients than he can easily remember. Suffice to say that he

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Sarah Holliman

Sarah Holliman

Sourcing Interests

Sarah Holliman, Vice President of Marketing with the Sourcing Interests Group (SIG) has 15 years of experience in the sourcing industry. Prior to joining SIG's leadership team, Sarah was with A.T. Kearney, leading the marketing

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Nick Mellors

Nick Mellors

Nick Mellors is Director of ISPB, a consultancy specialising in delivering public sector change and transformation projects. He has over 30 years' public sector experience, including as part of the senior management team

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Alan Leaman

Alan Leaman

Alan Leaman OBE is Chief Executive of the Management Consultancies Association. From 1988-93, he was Head of Office for the Rt Hon Paddy Ashdown MP, responsible for media relations, policy advice and acting as Chief Speech

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Martyn Christian

Martyn Christian

Martyn Christian is Chief Marketing Officer at Kofax, with over two decades' experience in senior positions and an emphasis on strategic planning, M&A, change management, project management, corporate positioning and

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Danny Ertel

Danny Ertel

Danny Ertel is a founding partner of Vantage Partners.  A leading authority on negotiation, relationship management, and conflict management, Danny is the coauthor, with Mark Gordon, of The Point of the Deal, recently

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KGS Global

KGS Global

At KGS we not only organise senior level business conferences and tailor-made corporate events but we

  • Conferences
  • Innovation
Infoline

Infoline

Infoline develops executive conferences, workshops and in-company training on issues of commercial

  • Conferences
This Partners

This Partners

This Partners helps clients achieve exceptional results from outsourcing.  From strategy development

  • Outsourcing
  • Advisors
Crexia

Crexia

Crexia organises conferences that focus on business impact of Social Media and Social Technologies in the

  • Conferences
  • Social Media

Martin Conboy at the IOS

Outsource columnist Martin Conboy, President of the Australian Business Process Outsourcing Association, speaks at The International Outsourcing Summit (IOS) held in Manila, Philippines in October

Outsource Magazine | 24 October 2011

Outsourcing to South Africa

From Zennovation, Zensar Technologies. "Zensar Technologies's Global CEO and Vice Chairman , Dr. Ganesh Natarajan speaks about how South Africa can grow as an outsourcing hub and how both India and SA can cooperate and work

OutsideSources | 08 September 2010

France a Hub for Emerging Biotech Outsourcing Field

A Global Atlanta presentation on the development of a new hot spot for pharma outsourcing. "Contract Research Organisations are hired, often by larger pharmaceutical companies, to perform one of the most critical tasks in

OutsideSources | 08 September 2010

Outsourcing to China

A BNET.com special feature on doing business in the new economic superpower. "The benefits of outsourcing to China are clear; it can be both cost effective and efficient. However understanding the laws, navigating the

OutsideSources | 08 September 2010

Can China's education system support outsourcing?

"In order to meet the anticipated growth in demand, China will need to ensure that they are investing in the education of the country's future labour force. This video is part of the series based on the KPMG publication, 'A New

OutsideSources | 08 September 2010

Interview: John Lark, Ariba

Interview: John Lark, Ariba

John Lark is Senior Solutions Marketing Manager for software and IT services provider Ariba. We met up with John at Ariba LIVE London 2011 to speak about how his company is working with its clients to solve some of the

Outsource Magazine | 21 June 2011
Interview: Tim Minahan, Ariba

Interview: Tim Minahan, Ariba

Tim Minahan is CMO for software and IT services provider Ariba. Outsource spoke with Tim at Ariba LIVE London 2011, and asked him how his company's clients are helping drive innovation both within and beyond their relationships

Outsource Magazine | 27 May 2011
Interview: Tom Bangemann, The Hackett Group

Interview: Tom Bangemann, The Hackett Group

Tom Olavi Bangemann is Vice President Business Transformation at The Hackett Group. Outsource met with Tom at the 11th Annual European Shared Services & Outsourcing Week in Amsterdam for a wide-ranging interview looking at

Outsource Magazine | 13 May 2011
Interview: Chris Halward, NOA Programmes Director

Interview: Chris Halward, NOA Programmes Director

Chris Halward is Programmes Director for NOA Pathway, and the MD of training organisation True North. He is an associate tutor at Middlesex University. Outsource spoke with Chris at the EOA Summit in Brussels in June 2010,

Outsource Magazine | 10 September 2010

Capita backs high-volume scanning to deliver best practice

UK’s premier Business Process Outsourting company installs industry-leading ibml ImageTrac In May 2006 Darren Diss, Scanning Bureau Manager at Capita Total Document Solutions, began his search for a solution to replace the

IBML | 15 September 2010

CDS Global achives ImageTrac ROI in less than two months

In June 2008 CDS Global, an international mid-sized business process outsourcer (BPO) with operations located in the UK, USA, Canada and Australia, was approached with a major business opportunity that presented senior

IBML | 15 September 2010

Océ Pfizer Case Study

How Océ Business Services’ document strategy helped Pfizer achieve best value from its Office Services Pfizer Inc, the world’s largest research-based pharmaceutical company, discovers, develops, manufactures and markets

OCE UK Ltd | 08 September 2010

Why Green Business is Good Business - Environmental Sustainability

This white paper describes the increasing impact of environmental sustainability on production printing. It seeks to define sustainability and covers some of the trends, strategies and actions businesses can take to ensure that

OCE UK Ltd | 08 September 2010

Océ Dialogue Issue 1 2010

Issue 1, 2010 of Océ Dialogue, the magazine for Océ UK. In this issue: "Ethical credentials - How the credit crunch has revealed the truth behind businesses’ corporate responsibility" "Get back to growth - Océ Dialogue

OCE UK Ltd | 08 September 2010

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