Outsource Magazine

By accident or design, Inside Source happened upon an industry briefing hosted by a top-tier outsource provider for ‘Third Party Intermediaries’. A superb day, excellently organised, let down only by one thing: the annoying...

Inside Source | 07 September 2010 | Articles, Global, All Columns,

Over the last five years the legal process outsourcing (LPO) industry has begun to take off with global law firms and corporations, including Simmons & Simmons, Microsoft, Allen & Overy and Rio Tinto announcing major...

Mark Ross | 06 September 2010 | Articles, Legal, Europe, UK, North America / Caribbean, USA, All Columns,

These are indeed interesting times! For one, whoever thought I would be writing a column for Outsource magazine- me, a Kenyan who only got into the outsourcing space five years ago? Hmm: interesting times!Even more interesting...

Gilda Odera | 06 September 2010 | Articles, Finance & Accounting, IT, Customer Service, Functions Other, Legal, Middle East/Africa, Kenya, Other, All Columns,

The world of outsourcing is evolving as the industry matures, and there are currently some clear directions that companies wish to pursue when it comes to Business Process Outsourcing (BPO). In this first column, we outline and...

Marika Lindstrom | 06 September 2010 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Functions Other, Legal, Global, All Columns,

As part of the research into the lead article for the autumn issue of Outsource (Outsource 21, published next week), on sourcing in the post-election landscape, we conducted interviews with a wide range of players from across...

Outsource Magazine | 01 September 2010 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Functions Other, Legal, Europe, UK,

Tata Consultancy Services’ (TCS) UK subsidiary Diligenta has won two contracts with a total value of £250m, the company announced this week. Unisys Insurance Services Limited (UISL) has transferred its UK life and pensions...

Outsource Magazine | 01 September 2010 | Articles, Finance & Accounting, IT, Europe, UK,

Alliance Boots, the pharmaceutical vendor and parent company of UK High Street chemists Boots, is to transfer approximately £300m in pension liabilities to Pension Corporation, according to reports in the UK press this week....

Outsource Magazine | 01 September 2010 | Articles, Finance & Accounting, Functions Other, Europe, UK, Global,

A new report published by researchers Marketsandmarkets estimates that US banks will outsource back-office activities totalling $67.2 billion in 2015. The study estimates annual market growth of 7.6 per cent from 2010 to 2015,...

Outsource Magazine | 01 September 2010 | Articles, Finance & Accounting, HR, IT, Procurement, Logistics, Functions Other, Legal, North America / Caribbean, USA,

The High Court's message to suppliers: "Agree a comprehensive contract before putting your foot to the pedal!"A recent High Court ruling has provided another clear message to all suppliers of goods or services that it is vital...

Outsource Magazine | 25 August 2010 | Articles, Legal, Europe, UK, Global,

Workers in India’s BPO industry have voiced their discontent at being stereotyped as having loose sexual morals following the online publication of a film showing a call centre supervisor having sex with his apparent...

Outsource Magazine | 25 August 2010 | Articles, Finance & Accounting, IT, Customer Service, South/Central Asia, India,

By accident or design, Inside Source happened upon an industry briefing hosted by a top-tier outsource provider for ‘Third Party Intermediaries’. A superb day, excellently organised, let down only by one thing: the annoying

Over the last five years the legal process outsourcing (LPO) industry has begun to take off with global law firms and corporations, including Simmons & Simmons, Microsoft, Allen & Overy and Rio Tinto announcing major

These are indeed interesting times! For one, whoever thought I would be writing a column for Outsource magazine- me, a Kenyan who only got into the outsourcing space five years ago? Hmm: interesting times!Even more interesting

The world of outsourcing is evolving as the industry matures, and there are currently some clear directions that companies wish to pursue when it comes to Business Process Outsourcing (BPO). In this first column, we outline and

Salary: £50k/$75k+

Public sector procurement spend is £221bn a year, about one third of total public sector expenditure. The coalition Government has made it clear that overall public sector spending levels will fall in some areas,...

London | 08 September 2010

The Gartner Outsourcing & IT Services Summit will help you to prepare for the next economic cycle and to develop new approaches to service aggregation and management. Whether you're an outsourcing veteran or a newcomer the...

London, UK | 08 September 2010

Showcasing excellence, achieving results It's time to display brilliance. Be it through a superior customer service, a highly motivated and passionate workforce, sophisticated systems or seamless processes, ensure you really...

Birmingham | 08 September 2010

Welcome to the 2nd Shared Services Exchange™, bringing together senior level heads of shared services in a highly productive and interactive meeting platform. Shared Service Centres have long been seen as the cost saving...

Netherlands | 08 September 2010

We Bring You a Rebranding of the Shared Services Summit. Our Focus On Finance Allows Us to Deliver Richer Content, Targeted Specifically for Our Largest Member Base. Three Meetings In One Provide the All-Encompassing Package...

Chicago, USA | 08 September 2010

The Gartner Symposium/ITxpo 2010 is the industry's largest and most important annual gathering of CIOs and senior IT leaders. It delivers independent and objective content with the authority and weight of the world's leading IT...

Cannes, France | 08 September 2010

The NOA's 8th Annual Conference: Developing mature outsourcing partnerships: driving innovation to deliver success The NOA's 8th Annual The Sourcing Summit will build on its prestigious reputation as the UK's leading...

London, UK | 08 September 2010

You may have noticed a few changes to www.outsourcemagazine.co.uk… While it’s served us well for several years, we felt that the old site was no longer doing Outsource justice – so we’ve redesigned our online presence...

London | 01 August 2010

From Zennovation, Zensar Technologies. "Zensar Technologies's Global CEO and Vice Chairman , Dr. Ganesh Natarajan speaks about how South Africa can grow as an outsourcing hub and how both India and SA can cooperate and work...

OutsideSources | 08 September 2010

A panel debate from the World Economic Forum in 2010. "Delivering Inclusive Growth: Lessons from the Lisbon Strategy The Lisbon Strategy launched in 2000 set the goal of making Europe the most competitive economy in the world...

OutsideSources | 08 September 2010

A Global Atlanta presentation on the development of a new hot spot for pharma outsourcing. "Contract Research Organisations are hired, often by larger pharmaceutical companies, to perform one of the most critical tasks in...

OutsideSources | 08 September 2010

A BNET.com special feature on doing business in the new economic superpower. "The benefits of outsourcing to China are clear; it can be both cost effective and efficient. However understanding the laws, navigating the ...

OutsideSources | 08 September 2010

"In order to meet the anticipated growth in demand, China will need to ensure that they are investing in the education of the country's future labour force. This video is part of the series based on the KPMG publication, 'A New...

OutsideSources | 08 September 2010

A video extolling the virtues of the Philippines as an outsourcing destination, presented by the Philippines Trade & Investment Centre,...

OutsideSources | 07 September 2010

You may have noticed a few changes to www.outsourcemagazine.co.uk… While it’s served us well for several years, we felt that the old site was no longer doing Outsource justice – so we’ve redesigned our online presence...

Outsource Magazine | 01 August 2010

You may have noticed a few changes to www.outsourcemagazine.co.uk… While it’s served us well for several years, we felt that the old site was no longer doing Outsource justice – so we’ve redesigned our online presence...

Outsource Magazine | 01 August 2010

In October 2008 Op2i launched a survey to understand the state of the outsourcing market, given the current economic downturn and perceived view that there was a fundamental shift from Outsourcing 1.0 to 2.0.The survey had...

Op2i | 07 September 2010

One of the main business objectives all over the world is how to grow in a cost-effective way. There has been a lot of talk over the past few years about word of mouth marketing and the positive impact this can have on the...

Percepta UK Ltd | 07 September 2010

A recent research report, commissioned by Oracle, which questioned 1,500 consumers and 250 contact centre managers, revealed a startling difference between what customer expectations are and the way businesses in the UK (and...

Percepta UK Ltd | 07 September 2010

Shared services is being pursued globally by private corporations and governments in search for improved efficiency and effectiveness. Nonetheless, strong scepticism is still present and a number of gaps exist, which this white...

The Centre for Business Process Outsourcing | 07 September 2010

In recent history, almost every business enjoys advantages of outsourcing to a greater or lesser extent. Those organisations that consider IT as a strategic enabler of business enhancement and closely bind their business goals...

IBA Group | 07 September 2010

In October 2008 Op2i launched a survey to understand the state of the outsourcing market, given the current economic downturn and perceived view that there was a fundamental shift from Outsourcing 1.0 to 2.0. The survey had...

Op2i | 07 September 2010

In today’s highly competitive environment and period of recession businesses are faced with a difficult dilemma:they need to provide exceptional customer service, a critical differentiator that improves customer loyalty,...

Percepta UK Ltd | 07 September 2010