A recent High Court ruling has provided another clear message to all suppliers of goods or services that it is vital to agree the precise terms of their contracts before they start work.

One of the world's leading authorities on customer-focused relationship management speaks exclusively to Outsource...

Tracy Cox, Director of Performance Consulting for Raytheon Professional Services, LLC, looks at the prevailing winds in workforce development at a time of unprecedented change...

Outsource tackles the author of Next Gen IT and the Symbian Foundation's Global Head of IT on what lies ahead for the cloud space...

Looking at how - and why - Alexander Mann Solutions implemented a global shared services organisation, and what AMS' Director of Global Client Service Centres sees as being the major challenges for the space going forward...

Peg Albert, Global Director of Marketing & Communications for Raytheon Professional Services, looks at how to increase your return on investment from a training provider

Christy Bremner, Global Head of PORTIA, Thomson Reuters, looks at how the financial crisis and the ongoing evolution of sourcing capability are leading asset managers towards the component-outsourcing model...

We get the lowdown on an award-winning partnership with significant implications for local authorities in the UK looking for efficiency gains through joined-up service provision...

Sunit Jilla of Farnham Castle International looks at the importance of cultural considerations when it comes to offshoring operations.

We speak with one of local government ICT's brightest luminaries about the possibilities - and challenges - thrown up by the government's G-Cloud plans...