US bank outsourcing to hit $67.2bn - Marketsandmarkets report says that "IBM and Accenture dominate the FAO marketplace"
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Alliance Boots outsources pensions - Pension Corporation to take on £300m in liabilities
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Diligenta secures £250m deals - TCS subsidiary extends penetration into UK life insurance market
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UK skills gap fuels offshoring - CIPD/KPMG report says employers face hiring difficulties
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Serco profits up nearly 22% - Order book declines slightly but future prospects are "strong", says UK provider
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Sex clip outrages BPO workers - ‘Gurgaon call centre sex scandal’ video alarms moralists and industry workers alike
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China "mature" but not perfect - Everest report says country is "a mature offshore services destination, but only for regional support” ... Full Story
Texas 'to end IBM deal' - Press reports say state is seeking new providers for data centre contract
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Indian grads lack skills: survey - Fewer than 18 per cent of technical grads 'employable' by IT services firms
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Xchanging shares hit - 12.5% fall after lower-than-expected forecast
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DBS slated for outsourced ATM woes - Outages reflect "shortcomings and inadequate management oversight" - MAS
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Cognizant expands in Manila - Unit could treble in size
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Siemens signs VMware vCloud deal - Partnership strengthens "position to orchestrate the cloud environment"
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ILO: insomnia for BPO Filipinos - Stress and aches - but higher wages - for outsourcing workers in the Philippines
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NOA announces change to Board - Mark Kobayashi-Hillary steps down from Offshoring role
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Warning over IBM Texas deal - $863m deal in jeopardy following "notice to cure"
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Ford extends CSC deal - Commercial details of agreement not revealed
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Integreon in Bristol: slow start - Greater-than-expected losses in shared service centre
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Infosys closes Thai BPO centre - Indian software and services provider closes Bangkok unit
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Indian ER&D share grows - India’s share of the $1.1tn global engineering research and development market grew to $8.3bn in 2009 ... Full Story
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