John Dickens is Shared Service Manager for NEC Europe Ltd. In advance of his presentation at SSON's Finance Transformation Europe 2012, taking place February 14-16 2012 at the Bloomsbury Hotel, London, we spoke with John about

Outsource Magazine | 03 February 2012 | Articles, Finance & Accounting, Europe, Germany, Spain, UK, Other, Asia/Pacific, Other, Global, All Columns, Procurement,

This article was guest-written by Kieran Scally, Vice President - Solutions, APAC, Ochre House. Recruitment process outsourcing and talent management strategies are often guided by employee motivation and drivers, but on a

Helena Parry | 27 January 2012 | Articles, HR, Asia/Pacific, All Columns, Global,

Outsourcing is a journey that most companies take, even if they have only outsourced their recruitment. As we more forward the desire to outsource more and more non-core business processes is starting to accelerate and this has

Martin Conboy | 23 November 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Asia/Pacific, Australia, Global, All Columns,

Are high salary costs, low margins and technology making it too hard to be an independent provider? The rhetorical question was posed by industry veteran Ian Aitchison CEO of COPC this week. Aitchison has been around the

Martin Conboy | 26 October 2011 | Articles, Customer Service, Asia/Pacific, Australia, All Columns,

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Global service providers are upping the ante on their investments in emerging markets, driven by the accelerated economic growth in these regions

Outsource Magazine | 28 September 2011 | China, Asia/Pacific, India, South/Central Asia, Articles, Finance & Accounting, Brazil, IT, Latin America, USA, North America / Caribbean, UK, Europe, Global, All Columns,