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Shareholder satisfaction in a low-growth economy

Shareholder satisfaction in a low-growth economy

As 2011 fast draws to a close, most companies will have given thought to their plans for 2012. What revenue growth are you expecting next year? How hard will you be pushing the sales force? What can you realistically expect to

Philip Hadcroft | 25 November 2011 | Articles, Functions Other, Global, All Columns, China,
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New Worlds

New Worlds

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Global service providers are upping the ante on their investments in emerging markets, driven by the accelerated economic growth in these regions

Outsource Magazine | 28 September 2011 | China, Asia/Pacific, India, South/Central Asia, Articles, Finance & Accounting, Brazil, IT, Latin America, USA, North America / Caribbean, UK, Europe, Global, All Columns,
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Recruitment challenges in Asia Pacific: the sustainability of talent acquisition?

Recruitment challenges in Asia Pacific: the sustainability of talent acquisition?

(This column has been written by guest author Paul Daley, Ochre House's Director, Asia Pacific.) Last week I was meeting with HR and business leaders to understand how their talent acquisition strategies were coping with the

Helena Parry | 18 August 2011 | Articles, HR, Asia/Pacific, China, Philippines, Malaysia, Australia, New Zealand, Other, All Columns,
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Private Properties

Private Properties

This article originally appeared in Outsource Magazine Issue #24 Summer 2011 Privacy issues have been a minefield in offshore outsourcing projects for many years.  That minefield has become even more explosive with

Outsource Magazine | 29 June 2011 | Articles, Legal, South/Central Asia, India, Asia/Pacific, China, Philippines, Global, All Columns,
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Q&A: Chandran Nair

Q&A: Chandran Nair

Chandran Nair is a Malaysia-born environmentalist, the founder of the Global Institute For Tomorrow (GIFT), and an internationally recognised speaker on globalisation and related issues. His latest book, Consumptionomics:

Outsource Magazine | 02 June 2011 | Articles, Asia/Pacific, China, Philippines, Malaysia, Other, Global, All Columns,
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Philip Hadcroft

Philip Hadcroft

Practical Logic

Dr. Philip Hadcroft is a leading authority in the field of Business Process Outsourcing (BPO). He attained the world’s first PhD in that discipline in 2002, has worked extensively in that field for over 20 years and was

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PRACTICAL LOGIC

PRACTICAL LOGIC

ANNOUNCING THE LAUNCH OF "THE BIG RED BOOK OF OUTSOURCING" The Big Red Book of Outsourcing is a

Noppen

Noppen

Noppen - China's most exclusive conference producerNoppen, with its European and Chinese background,

Services Outsourcing in China - Episode 8: How to Participate in China's Growth

Services Outsourcing in China Episode 8 in a series of 8 interviews with Dr. Philip

PRACTICAL LOGIC | 25 November 2011

Services Outsourcing in China - Episode 7: Issues when Outsourcing from China

Services Outsourcing in China Episode 7 in a series of 8 interviews with Dr. Philip

PRACTICAL LOGIC | 25 November 2011

Services Outsourcing in China - Episode 6: China's High Tech Parks and Zones

Services Outsourcing in China Episode 6 in a series of 8 interviews with Dr. Philip

PRACTICAL LOGIC | 25 November 2011

Services Outsourcing in China - Episode 5: Outsourcing in China's Provinces and Regions

Services Outsourcing in China Episode 5 in a series of 8 interviews with Dr. Philip

PRACTICAL LOGIC | 25 November 2011

Services Outsourcing in China - Episode 4: Outsourced Services Available from China

Services Outsourcing in China Episode 4 in a series of 8 interviews with Dr. Philip

PRACTICAL LOGIC | 25 November 2011

Setting Up Contact Centre’s In Emerging Markets: Our China Experience

Our client had already established a team in the market and needed to work with us to design, develop and implement a programme to be able to manage the operation more effectively, improve customer satisfaction and turn the

Percepta UK Ltd | 15 April 2011

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