John Dickens is Shared Service Manager for NEC Europe Ltd. In advance of his presentation at SSON's Finance Transformation Europe 2012, taking place February 14-16 2012 at the Bloomsbury Hotel, London, we spoke with John about

Outsource Magazine | 03 February 2012 | Articles, Finance & Accounting, Europe, Germany, Spain, UK, Other, Asia/Pacific, Other, Global, All Columns, Procurement,

(This column has been written by guest author Paul Daley, Ochre House's Director, Asia Pacific.) Last week I was meeting with HR and business leaders to understand how their talent acquisition strategies were coping with the

Helena Parry | 18 August 2011 | Articles, HR, Asia/Pacific, China, Philippines, Malaysia, Australia, New Zealand, Other, All Columns,

Chandran Nair is a Malaysia-born environmentalist, the founder of the Global Institute For Tomorrow (GIFT), and an internationally recognised speaker on globalisation and related issues. His latest book, Consumptionomics:

Outsource Magazine | 02 June 2011 | Articles, Asia/Pacific, China, Philippines, Malaysia, Other, Global, All Columns,

DBS Group Holdings Ltd, the largest bank by asset value in Southeast Asia, has been censured by the Monetary Authority of Singapore (MAS) after widescale disruption to systems including the bank’s ATM network resulted in

Outsource Magazine | 04 August 2010 | Articles, Customer Service, Functions Other, Asia/Pacific, Other,

Indian software and services provider Infosys has closed its BPO centre in Bangkok, it was announced this week. Activity at the unit in the Thai capital was terminated due to an inability to scale up; the Thaindian News quoted

Outsource Magazine | 21 June 2010 | Articles, IT, Customer Service, Functions Other, Asia/Pacific, Other,