Asia/PacificItems tagged with : Relationship Management
Addressing outsourcing challenges: what buyers need to do to achieve their business model
I recently wrote about the challenge of dealing with troubled outsourcing relationships, and our need to get beyond the blame cycle to a more “sane” a...
23 August 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,All in the Genes?
This article originally appeared in Outsource Magazine Issue #23 Spring 2011 The relationship between vendor and end-user can be incredibly complex –...
31 March 2011 | Articles,Canadian outsourcing trends: June 2011 update
The Canadian outsourcing industry continues to grow in 2011 after an overall positive year in 2010. BPO registers a year-on-year (YOY) growth of 2.25 ...
26 July 2011 | Logistics, Customer Service, Procurement, IT, HR, Finance & Accounting, Articles, Legal, Functions Other, North America / Caribbean, Canada, All Columns,Communicating remorse
“Love means never having to say you’re sorry.” You may not remember the insipid line from that soppy 1970 movie, Love Story, which had every American ...
18 January 2011 | Articles, Global, All Columns,Critical aspects of governance in outsourcing: insights from industry
This article was written in conjunction with Kaustuv Halder and Markus Biehl. Kaustuv Halder is a graduating student at Schulich School of Business, ...
03 October 2011 | All Columns, Global, Canada, Functions Other, Legal, Logistics, Customer Service, Procurement, IT, HR, Finance & Accounting, Articles, North America / Caribbean,Danny Ertel
Danny Ertel is a founding partner of Vantage Partners. A leading authority on negotiation, relationship management, and conflict management, Danny is ...
11 January 2011 | Columnists, Finance & Accounting, HR, Legal, Functions Other, North America / Caribbean, USA, Global,From partnering to ecosystem: Copernicus was on to something... (Part 1)
In the outsourcing world, we’re all familiar with the idea of partnering – it sounds good; we’ll be partners.And partnering is often expressed as a pr...
17 January 2011 | Articles, Global, All Columns,From partnering to ecosystem: Copernicus was on to something... (Part 2)
Last month I talked about moving from an old-style binary partnering view to an ecosystem view encompassing a complex, many-to-many web of relationshi...
21 February 2011 | Articles, Global, All Columns,Good Relations
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 In the fifth and final article in his series on the NOA’s Life Cycle m...
28 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Head-to-Head: Simon Constance & Steve Leach
This article originally appeared in Outsource Magazine Issue #27 Spring 2012 Recruitment globally has been undergoing revolutionary change in a per...
05 April 2012 | Articles, HR, Functions Other, Global, All Columns,Health checks: an ounce of prevention
One of the most common complaints that I hear from both buyers and providers alike is that they just don’t have the time to root out the underlying ca...
17 February 2011 | Articles, North America / Caribbean, USA, Global, All Columns,How to be a first-time outsourcing customer: post-contract
More and more companies are looking at outsourcing, which means that there are more and more first-time outsourcing customers. Outsourced IT is very d...
09 November 2011 | Articles, HR, Customer Service, Global, All Columns,Innovation and outsourcing: a contingency approach
Innovation matters hugely to the development of our economies and companies. It is also a topic of considerable interest in outsourcing, with lots of ...
10 August 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Innovation takes two
As the outsourcing industry has matured, buyers and providers have gotten better at crafting solid contracts, transitioning smoothly, and managing del...
21 March 2011 | Articles, Europe, UK, North America / Caribbean, USA, Global, All Columns,Joseph E. Stiglitz: making globalisation work
For the most part this series has examined the big thinkers in economics who have influenced the development of modern outsourcing. This week I want t...
03 November 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Measure what matters to achieve outsourcing success
We often think of service level agreements and metrics as a key way to hold the service provider accountable for meeting its contractual obligations. ...
10 October 2011 | Logistics, Customer Service, Procurement, IT, HR, Finance & Accounting, Articles, Legal, Functions Other, Global, All Columns,Mid-term renegotiations – an opportunity or a threat?
In 2010, nearly $12 billion of outsourcing contracts were up for renewal and over 50% of the reported signings of large deals were mid-term renegotiat...
31 January 2011 | Articles, Global, All Columns,Middle-market vendor governance: definition and implementation
Governance is crucial to the success of an outsourcing relationship between a client and its vendors. It is the glue that forms the operational struct...
01 March 2011 | Articles, Finance & Accounting, HR, IT, Functions Other, Global, All Columns,OPINION: to offshore or not to offshore?
(In a recent OutsourceXpress email, Outsource editor Jamie Liddell addressed the issue of public sector offshoring, arguing that the case had yet to b...
30 August 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Europe, UK, Global, All Columns,Outsourcing HR: what does and doesn't work...
The vision of moving to a shared services solution and outsourcing HR has been a priority for many HR outsourcing companies. Key to successful outsour...
21 April 2011 | Articles, HR, Global,Paying Attention?
This article originally appeared in Outsource Magazine Issue #27 Spring 2012 Ensuring the most appropriate pricing option is in place is essential ...
04 April 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Peopleware: the human parameter as the critical success factor of outsourcing
Hardware – Software - Peopleware In addition to hardware and software, the term “peopleware” was created to address the third core aspect of Informati...
15 June 2011 | Articles, IT, Global, All Columns,Relationship and openness: key ingredients for successful offshore transitions
Jeroen Jacobs, René van Kleef and Samir Kumar Parija look at success factors in the offshoring process... Transitions of IT services are always a c...
06 February 2012 | Articles, IT, Europe, The Netherlands, UK, South/Central Asia, India, Global, All Columns,Relationship management in the downturn
The economic downturn has imposed significant pressure on both outsourcing buyers and service providers, resulting in increased scrutiny and renegotia...
05 January 2011 | Articles, Global, All Columns,Relationship quality measures: "Mind the gap!"
Quality aspects drive us personally and influence the way we look, the products we use, the materials we buy and the way we conduct ourselves in our e...
03 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Stage "n"… Ready or oblivious/evolution or revolution?
Somewhere in South East Asia the rain gently hits upon the window of the multi-story office building where people are intently engaged in providing se...
22 February 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Strategic program management in global sourcing relationships
The last decade witnessed the emergence of global sourcing as a strategic weapon for the C-level to drive operational and financial improvements in IT...
26 May 2011 | Articles, IT, Global, All Columns,Stupid is as stupid does...
Maybe the title is a bit harsh but it is certain to attract attention and point to problems that affect the outsourcing industry. It is quite interest...
04 August 2011 | Articles, Global, All Columns, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other,Tailoring governance to suit the deal
In our practice, we are thrilled to see more and more attention being paid to good governance and relationship management early on, during the negotia...
18 May 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Ten Ways to Shake Your World
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 It’s long past time for a change in the way outsourcing contr...
29 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,The Art of Governance
Devising an Evolution Plan that matches your Pace of Change and achieves your Business Objectives An Evolution Plan is becoming essential for all out...
16 August 2011 | Events, Conferences, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global,The era of easy assumptions about outsourcing is over
Gone are the days when there was a natural consensus, never mind zeal, in support of this reform. Now there are more likely to be public doubts – abou...
27 October 2011 | Legal, Logistics, Customer Service, Procurement, IT, HR, Finance & Accounting, Articles, Functions Other, Europe, UK, All Columns,The Relationship Management Centre
This article originally appeared in Outsource Magazine Issue #23 Spring 2011 Changing business practices and modes of communication require a change ...
04 April 2011 | Articles, Customer Service, Global,There is even more to SLAs than meets the eye...
Following from my article 'There is more to an SLA than meets the eye’, Faisal Zahir posted a very interesting question that deserves exploring a...
28 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,There is more to an SLA than meets the eye
Service Level Agreements are like chairs. We use them every day without questioning them too much, and then something reminds us how important they ar...
21 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,This Partners Value Proposition
This Partners Value Proposition: our one page summary of who we are, what we do and how we help clients get the best from Outsourcing Download the Th...
01 November 2011 | Resources,Three steps to a successful outsourcing relationship launch
Finally reaching agreement on an outsourcing deal after surmounting many negotiation hurdles doesn’t necessarily mean the hardest part is behind you. ...
08 March 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Today’s UK Retail IT Outsourcing Outlook
A recent study by the Everest Group revealed that outsourcing in the UK’s IT sector could increase by 600% over the next ten years. The report highlig...
11 February 2011 | Articles, IT, Europe, UK,TOP TEN: Repairing Troubled Relationships
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 When it comes to dealing with troubled outsourcing relationships, ...
30 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Trends in Outsourcing Governance and Relationship Management
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Organisations around the globe have increasingly realised the importan...
28 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Trust Me… I’m an Outsourcer
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Not a day goes by without trust being mentioned as a critical factor i...
28 September 2011 | HR, Finance & Accounting, Functions, Articles, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Why does signing a cheque deliver higher quality for SMEs?
The world in which we live Many of us pay for our internet, telephone, utilities and even settle our credit card bills using standing orders and dire...
18 April 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,
Outsource magazine and the ACCA announce an exclusive partnership
