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Relationship and openness: key ingredients for successful offshore transitions

Relationship and openness: key ingredients for successful offshore transitions

Jeroen Jacobs, René van Kleef and Samir Kumar Parija look at success factors in the offshoring process... Transitions of IT services are always a challenge to execute successfully, but intercontinental transitions contain

Outsource Magazine | 06 February 2012 | Articles, IT, Europe, The Netherlands, UK, South/Central Asia, India, Global, All Columns,
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Q&A: John Dickens, NEC Europe

Q&A: John Dickens, NEC Europe

John Dickens is Shared Service Manager for NEC Europe Ltd. In advance of his presentation at SSON's Finance Transformation Europe 2012, taking place February 14-16 2012 at the Bloomsbury Hotel, London, we spoke with John about

Outsource Magazine | 03 February 2012 | Articles, Finance & Accounting, Europe, Germany, Spain, UK, Other, Asia/Pacific, Other, Global, All Columns, Procurement,
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Clouding your business with data protection issues(?)

Clouding your business with data protection issues(?)

In Part 1 of this article we provide an overview of some of the current data protection issues inherent within cloud computing and consider the data protection benefits gained from using the cloud. In Part 2 we'll look at the

Outsource Magazine | 01 February 2012 | Legal, IT, Articles, Europe, UK, Global, All Columns,
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The significance for outsourcing of the proposed EU Data Protection Regulations

The significance for outsourcing of the proposed EU Data Protection Regulations

At 11.30am UK time on 25th January 2012, with the words "Ladies and gentlemen, we have done it!" Viviane Reding (the EU Commissioner for Justice, Citizenship and Fundamental Rights) announced new EU draft Data Protection

Shelley Thomas | 30 January 2012 | Articles, IT, Legal, Europe, Global, All Columns,
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Government shared services: how much longer?

Government shared services: how much longer?

In a previous article I compared the success of Tate & Lyle’s launch of shared services in ten months with the ten-year gestation period for the Research Councils in the UK. So how is the Cabinet Office, with the support

Nick Mellors | 24 January 2012 | Articles, Functions Other, Europe, UK, All Columns,
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Shelley Thomas

Shelley Thomas

Shelley Thomas is a partner in Hill Dickinson’s Commerce and Technology Team.  She has over 11 years’ experience working on outsourcing transactions, particularly in the IT sector, and advising on Data Protection

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Brian Gorman

Brian Gorman

Brian Gorman is Director of Strategic Programmes, Channel 3 Consulting. He leads major programmes of change on behalf of NHS customers, working with executive teams to establish innovative technological strategic

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Nick Mellors

Nick Mellors

Nick Mellors is Director of ISPB, a consultancy specialising in delivering public sector change and transformation projects. He has over 30 years' public sector experience, including as part of the senior management team

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Colin Grace

Colin Grace

Colin Grace has over twenty years' experience of managing large-scale business and IT projects and ten years' experience of delivering major programmes of work in the private and public sector. He is passionate about driving

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Helena Parry

Helena Parry

Helena Parry is the Director of Market Development at Ochre House, responsible for the company reputation and for driving HR & talent management insight and best practice to Ochre House customers and to the Ochre House

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Alan Leaman

Alan Leaman

Alan Leaman OBE is Chief Executive of the Management Consultancies Association. From 1988-93, he was Head of Office for the Rt Hon Paddy Ashdown MP, responsible for media relations, policy advice and acting as Chief Speech

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Laura Shields

Laura Shields

Our Correspondent in... Brussels

Laura Shields is a journalist (specialising in technology and finance) and media trainer who works between Brussels and London.After graduating from Cambridge University in 2000, Laura worked as a London-based journalist

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Richard Condon

Richard Condon

Richard Condon is the original founder and Managing Director of VendorRelate. Richard has 30 years' experience of commercial outsource relationships and has held both Global IT Director and European IT General Management

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Daniel Sasaki

Daniel Sasaki

The Private Equity Perspective

Daniel Sasaki is MD of LDC London, the leading mid-market private equity arm of Lloyds Banking Group. He joined LDC in 2008 from Hemisphere Capital, where he was a co-founder and Managing Partner. He has over 13 years of

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Karen Paterson

Karen Paterson

Karen Paterson is CEO of global payroll solution provider Acrede Global Solutions. Described by Real Business Magazine as a "Mover. Shaker. Innovator", Karen began her career in retail banking and then moved to BDO running a

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UN/WTO International Trade Centre (ITC)

UN/WTO International Trade Centre (ITC)

Formed in 1964, ITC has been the focal point within the United Nations system for trade related technical

  • Trade Development
Ovum

Ovum

Ovum provides clients with independent and objective analysis that enables them to make better business

Total HR

Total HR

Total HR is a part of Brain Source Corporation (www.brain-source.com)Total

  • HR Outsourcing
  • Assessment
Infoline

Infoline

Infoline develops executive conferences, workshops and in-company training on issues of commercial

  • Conferences

2012 - February

February 14 2012

Finance Transformation Europe 2012

You are called upon to develop the concepts, information infrastructure, and management of processes that will move your business to the next level of responsiveness and improve and extend the capabilities for business

London, UK | 14 October 2011
February 14 2012

Finance Transformation & CFO Forum 2012

Business Partnering – Decision Support – Process Optimisation – Technology Enablement – Enhanced Models of Delivery You are called upon to develop the concepts, information infrastructure, and management of processes

London, UK | 19 January 2012
February 29 2012

London Regional Roundtable

SIG is returning to London! Sourcing Interests Group, the premier organization for sourcing, outsourcing and procurement executives invites you to our London Regional Roundtable meeting on 29 February and 1 March, 2012. The

London, England | 13 January 2012

2012 - March

March 05 2012

CFO Exchange

Building on the success of the 2011 CFO Exchange, we are delighted to announce the next CFO Exchange will take place in London from 05 - 07 March 2012.CFO Exchange is a unique platform for CFOs from some of the world’s

London, UK | 11 October 2011
March 21 2012

Call Centre Summit – Europe

Customer Management IQ, who brought you the acclaimed 13th Call Center Week in Las Vegas, are delighted to announce Call Centre Summit EUROPE. Bringing our unique focus on cross functional strategy, performance excellence and

London | 22 November 2011

Operational Efficiency in Financial Services

This conference brings together senior representatives from across the retail banking, consumer finance, general insurance and life assurance industries to debate the impact of the evolving business environment on operations.

Marketforce | 01 October 2010

Europe 2010 - Delivering Inclusive Growth: Lessons from the Lisbon Strategy

A panel debate from the World Economic Forum in 2010. "Delivering Inclusive Growth: Lessons from the Lisbon Strategy The Lisbon Strategy launched in 2000 set the goal of making Europe the most competitive economy in the world

OutsideSources | 08 September 2010

France a Hub for Emerging Biotech Outsourcing Field

A Global Atlanta presentation on the development of a new hot spot for pharma outsourcing. "Contract Research Organisations are hired, often by larger pharmaceutical companies, to perform one of the most critical tasks in

OutsideSources | 08 September 2010

Interview: Deborah Kops, SourcingChange.com

Interview: Deborah Kops, SourcingChange.com

Deborah Kops is the founder of SourcingChange.com and a member of the Outsource Editorial Board, as well as a regular online columnist for Outsource. At the 11th Annual European Shared Services & Outsourcing Week in

Outsource Magazine | 20 May 2011
Interview: John Hall, Siemens IT Services & Solutions

Interview: John Hall, Siemens IT Services & Solutions

John Hall is Head of Strategy & Portfolio - North West Europe at Siemens IT Solutions & Services. We spoke with John at the recent Gartner Outsourcing & IT Services Summit in London, about recent developments in the

Siemens IT Solutions and services | 01 October 2010
Interview: Chris Halward, NOA Programmes Director

Interview: Chris Halward, NOA Programmes Director

Chris Halward is Programmes Director for NOA Pathway, and the MD of training organisation True North. He is an associate tutor at Middlesex University. Outsource spoke with Chris at the EOA Summit in Brussels in June 2010,

Outsource Magazine | 10 September 2010

Governance of Agile Software Projects White Paper

Experts see the central and highly optimised governance of multiple service providers – fully in line with customers’ requirements – as the future in outsourcing servi- ces delivery. Innovative Software solutions out of

PLIXOS | 13 September 2011

Roadmap to Customer Loyalty

Moving towards Customer LoyaltyOne of the main business objectives all over the world is how to grow in a cost effective way. There has been alot of talk over the past few years about word of mouth marketing and the positive

Percepta UK Ltd | 15 April 2011

Building Customer Relationships through Effective Service

Customer relationships in the UKA recent research report, commissioned by Oracle, which questioned 1,500 consumers and 250 contact centre managers, revealed a startling difference between what customer expectations are and the

Percepta UK Ltd | 15 April 2011

Engaging with customers from day one

“During tough economic times, your existing customers are more important to you than ever” A quote from a recent article entitled “Customer experience in challenging times” written by Lior Arussy in mycustomer.com.

Percepta UK Ltd | 15 April 2011

Increasing Savings by Reducing Car Hire

Prior to 2005, Percepta managed a Customer Relationship Centre (CRC) for an automotive client and one of the many tasks associated with vehicle repairs such as car hire extension approval and issues with delayed parts. Agents

Percepta UK Ltd | 15 April 2011

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