Jeroen Jacobs, René van Kleef and Samir Kumar Parija look at success factors in the offshoring process... Transitions of IT services are always a challenge to execute successfully, but intercontinental transitions contain

Outsource Magazine | 06 February 2012 | Articles, IT, Europe, The Netherlands, UK, South/Central Asia, India, Global, All Columns,

This article originally appeared in Outsource Magazine Issue #26 Winter 2011 Scandinavia’s economies traditionally punch well above their weight in terms of innovation and quality – and it’s the same when it comes to

Outsource Magazine | 16 December 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Europe, The Netherlands, Other, All Columns,

The News of the World phone hacking scandal and Twitter superinjunction furore are the latest headaches for those who seek to outsource and profit from the legal flow and storage of information. Of course, phone-hacking by a

Laura Shields | 03 August 2011 | Articles, IT, Legal, Functions Other, Europe, Ireland, France, Germany, Spain, The Netherlands, UK, Other, Global, All Columns,

Wolfgang Benkel is Principal Analyst at Forrester Research, working out of Frankfurt, Germany. His latest report looks at the outsourcing of IT infrastructure within Europe; we spoke with Wolfgang about some of the differences

Outsource Magazine | 31 March 2011 | Articles, IT, Europe, Ireland, France, Germany, Spain, The Netherlands, UK, Other, All Columns,

At the forthcoming 2nd Shared Services Exchange  conference in The Hague (taking place 26-28 September), one of the highlights of the programme is set to be the second-day plenary debate on "Recruitment & Retention:

Outsource Magazine | 29 July 2010 | Articles, Europe, Other, South/Central Asia, Asia/Pacific, Philippines, Global, The Netherlands,