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Items tagged with : Contract

A framework for outsourcing success: a 5-step continuum

Before an organisation begins building an outsourcing framework it must first decide that outsourcing is a viable alternative and that all other optio...

12 May 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, All Columns,

Events in Egypt: A not-so-subtle reminder on the importance of actively managing geopolitical risk in global sourcing

While Egypt today is still a bit player in the global sourcing market, recent and ongoing events in the country are a reminder that monitoring and man...

07 February 2011 | Articles, Middle East/Africa, Egypt, Global, All Columns,

Good Reviews

This article originally appeared in Outsource Magazine Issue #27 Spring 2012 Peter Drucker is credited with challenging businesses to “do what you ...

05 April 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

High Court Sends Contract Message

The High Court's message to suppliers: "Agree a comprehensive contract before putting your foot to the pedal!"A recent High Court rulin...

25 August 2010 | Articles, Legal, Europe, UK, Global,

Hosting a global event - what can we learn about outsourcing governance?

As you read the headline, you’re probably wondering what hosting a global event and sourcing have got to do with each other. Well if I said Delhi 2010...

12 October 2010 | Articles, South/Central Asia, India, Global, All Columns,

How to be a first-time outsourcing customer: post-contract

More and more companies are looking at outsourcing, which means that there are more and more first-time outsourcing customers. Outsourced IT is very d...

09 November 2011 | Articles, HR, Customer Service, Global, All Columns,

How to turn strategy into practice

Plenty has been written and said on communicating corporate strategy. Sourcing professionals who understand and implement corporate strategy add strai...

01 February 2011 | Articles, Legal, Europe, UK, Global, All Columns,

Ian R. Macneil and cooperative contracting

A major focus of this series is on how academics and economists have transformed modern thinking about the nature of the business and outsourcing cont...

08 August 2011 | Articles, Legal, Global, All Columns,

Innovation: a hoary old scab, or something worth talking about? (Part 2)

Margin. It all comes down to margin. Margin for the outsourcer. Margin for the customer. In my last article, I looked at definitions of innovation ...

20 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

It’s Not The Contract…

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 It's not the contract: it’s the governance that will drive succes...

28 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

Making a business case for outsourcing

Making a decision about outsourcing an element of a business or a particular business process is a complex procedure. All too often, outsourcing decis...

21 October 2010 | Articles, Global, All Columns,

Making a crisis into an opportunity

It can be tough to terminate an outsourcing contract, and many deals limp along producing little value. Yet with positive engagement deals can frequen...

27 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other,

Measure what matters to achieve outsourcing success

We often think of service level agreements and metrics as a key way to hold the service provider accountable for meeting its contractual obligations. ...

10 October 2011 | Logistics, Customer Service, Procurement, IT, HR, Finance & Accounting, Articles, Legal, Functions Other, Global, All Columns,

Mid-term renegotiations – an opportunity or a threat?

In 2010, nearly $12 billion of outsourcing contracts were up for renewal and over 50% of the reported signings of large deals were mid-term renegotiat...

31 January 2011 | Articles, Global, All Columns,

Oliver Williamson: not examining all costs can really cost you

Many of the economists I’ve highlighted in this space, from Coase (do the math!) to Nash (win-win behavioral economics) to Solow (importance of innova...

04 July 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

Outsourcing and The Art of War

A response to my last column, by a well-respected and eminent client friend, prompts us to think about the level of due diligence an outsourcing provi...

09 May 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

Outsourcing: changing the face of business

I was extremely interested to see research published this week which suggested that Britain’s outsourcing industry is now almost as big as the financi...

11 May 2011 | Articles, Europe, UK, Global, All Columns,

Peter Hall

Peter Hall is a partner in Wragge Co LLP's Commercial, IT and Outsourcing team. He has over 15 years' experience working on outsourcing and...

19 November 2010 | Columnists,

Public procurement rules and outsourcing in the EU – time for change?

The EU Commission published a Green Paper in January 2011 seeking views on modernisation of the much criticised EU public sector procurement regulatio...

06 May 2011 | IT, HR, Finance & Accounting, Articles, Procurement, Customer Service, Logistics, Legal, Functions Other, Europe, All Columns,

Q&A: Duncan Aitchison, TPI

Duncan Aitchison is Partner President EMEA at business transformation and sourcing advisory firm TPI. We spoke with Duncan at the start of August to ...

09 August 2011 | Articles, Europe, France, Germany, UK, Other, Global, All Columns,

Q&A: Ole Horsfeldt, ITechLaw Association

Ole Horsfeldt is a partner with Copenhagen-based law firm Gorrissen Federspiel, and a board-level director of the ITechLaw Association, a non-profit o...

19 April 2011 | Articles, Legal, Global, All Columns,

Sanjay Chadha

Sanjay Chadha is an IT sourcing management expert and currently manages the offshore program office and strategic offshore partner relationships for T...

18 April 2011 | Columnists, IT, Global,

Separating retail and investment banking: the impact on outsourcing arrangements

At the time of writing, George Osborne has announced - in brief - plans that will force banks to separate their retail banking operations from their i...

14 July 2011 | Articles, Finance & Accounting, Legal, Europe, UK, All Columns,

SLAs: are they worth it?

A great deal of money is spent in developing and drafting SLAs and performance management regimes for outsourcing contracts – an industry has grown up...

19 November 2010 | Articles, Legal, Functions Other, Global, All Columns,

Strategic outsourcing decision-making: heads versus heart?

Executives are entrusted to make difficult, complex outsourcing judgements critical for their organisation’s success. A wrong decision can cost the co...

02 November 2010 | Articles, Global, All Columns,

Ten Ways to Shake Your World

This article originally appeared in Outsource Magazine Issue #24 Summer 2011 It’s long past time for a change in the way outsourcing contr...

29 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

The Future’s Bright...

This article originally appeared in Outsource Magazine Issue #24 Summer 2011 …the future’s outcome-based, as the need to avoid “detail confusio...

27 June 2011 | Articles,

The Legal View: Breaking Up

This article originally appeared in Outsource Magazine Issue #27 Spring 2012 The recent High Court judgment in AstraZeneca (AZ) v IBM (22/11/11), i...

05 April 2012 | Articles, Legal, Global, All Columns,

There is even more to SLAs than meets the eye...

Following from my article 'There is more to an SLA than meets the eye’, Faisal Zahir posted a very interesting question that deserves exploring a...

28 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

There is more to an SLA than meets the eye

Service Level Agreements are like chairs. We use them every day without questioning them too much, and then something reminds us how important they ar...

21 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,

This Partners

This Partners helps clients achieve exceptional results from outsourcing. From strategy development to the successful delivery of major outsourcing pr...

05 October 2011 | Directory, Functions Other, Europe, UK,

This Partners Value Proposition

This Partners Value Proposition: our one page summary of who we are, what we do and how we help clients get the best from Outsourcing Download the Th...

01 November 2011 | Resources,