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Relationship and openness: key ingredients for successful offshore transitions

Jeroen Jacobs, René van Kleef and Samir Kumar Parija look at success factors in the offshoring process... Transitions of IT services are always a challenge to execute successfully, but intercontinental transitions contain

Outsource Magazine | 06 February 2012 | Articles, IT, Europe, The Netherlands, UK, South/Central Asia, India, Global, All Columns,

Q&A: John Dickens, NEC Europe

John Dickens is Shared Service Manager for NEC Europe Ltd. In advance of his presentation at SSON's Finance Transformation Europe 2012, taking place February 14-16 2012 at the Bloomsbury Hotel, London, we spoke with John about

Outsource Magazine | 03 February 2012 | Articles, Finance & Accounting, Europe, Germany, Spain, UK, Other, Asia/Pacific, Other, Global, All Columns, Procurement,

Resolve...

Matt Heffron | 03 February 2012 | Articles, Global, All Columns,

Clouding your business with data protection issues(?)

In Part 1 of this article we provide an overview of some of the current data protection issues inherent within cloud computing and consider the data protection benefits gained from using the cloud. In Part 2 we'll look at the

Outsource Magazine | 01 February 2012 | Legal, IT, Articles, Europe, UK, Global, All Columns,

Indian ITO: a three-part plan for achieving non-linear revenue growth

Technology has always aimed to change the status quo by making it effective to perform business functions. The success of technology in business is measured by the impact it creates on the top line or bottom line, either by

Outsource Magazine | 31 January 2012 | Articles, IT, Global, South/Central Asia, India, All Columns,

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Matt Heffron

The Sourcing Sage

Matt Heffron has been involved in more outsourcing deals than he can spontaneously enumerate, over more years than he cares to admit, and for more industry players and clients than he can easily remember. Suffice to say that he

Shelley Thomas

Shelley Thomas is a partner in Hill Dickinson’s Commerce and Technology Team. She has over 11 years’ experience working on outsourcing transactions, particularly in the IT sector, and advising on Data Protection

Philip Hadcroft

Practical Logic

Dr. Philip Hadcroft is a leading authority in the field of Business Process Outsourcing (BPO). He attained the world’s first PhD in that discipline in 2002, has worked extensively in that field for over 20 years and was

Sarah Holliman

Sourcing Interests

Sarah Holliman, Vice President of Marketing with the Sourcing Interests Group (SIG) has 15 years of experience in the sourcing industry. Prior to joining SIG's leadership team, Sarah was with A.T. Kearney, leading the marketing

Nick Mellors

Nick Mellors is Director of ISPB, a consultancy specialising in delivering public sector change and transformation projects. He has over 30 years' public sector experience, including as part of the senior management team

Chris Ward

The Business Cloud

Chris Ward is editor of Business Cloud News, a UK-based daily news site dedicated to providing commentary on the cloud computing and IT industry. He is also a writer for Keynote World - a provider of global IT events and host

Ernst Grosskopf

Ernst Grosskopf is a self-employed consultant, focusing on the initiation and management of IT outsourcing contracts. Over the last few years he has been engaged in helping companies procure IT outsourcing, or troubleshoot

Helena Parry

Helena Parry is the Director of Market Development at Ochre House, responsible for the company reputation and for driving HR & talent management insight and best practice to Ochre House customers and to the Ochre House

Christian McMahon

Christian McMahon has spent over 20 years within the IT industry and has gained a wide variety of experience in all elements of technology and business leadership. Christian has enjoyed success building and managing world-class

Sanjay Chadha

Sanjay Chadha is an IT sourcing management expert and currently manages the offshore program office and strategic offshore partner relationships for The Capital Group Companies in Orange County, CA, USA. In the past, Sanjay has

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Global Business Events

Global Business Events was founded in 2006 because we believed that we could simplify the way Buyers

Marcus Evans

marcus evans is one of the world's leading providers and promoters of global summits strategic

PRACTICAL LOGIC

ANNOUNCING THE LAUNCH OF "THE BIG RED BOOK OF OUTSOURCING" The Big Red Book of Outsourcing is a

EMRG

EMRG, Emerging Markets Research Group EMRG specialises in the global sourcing industry focused on BPO

Events

The Conference Board

The Conference Board is a global, independent business membership and research association working in the

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2012 - February

February 15 2012

Global Strategic Procurement Congress 2012

Global Strategic Procurement Congress 2012 (15-16 February, Vienna) “Extraordinary times require extraordinary innovations!” Join your peers and together address all critical issues and learn from the best

Vienna | 25 November 2011

February 23 2012

Webinar: Strengths - the performance catalyst? An introduction to 'strengths' and their use in selection

Space is limited - click here to reserve your webinar space Date: Thursday, February 23, 2012Time: 2:00pm - 3:00pm GMT We’ve all heard of ‘competencies’ – what someone ‘can do’. But hold on a second. Logic tells

Webinar | 31 January 2012

February 29 2012

Women in Leadership think tank - hosted by GE

We recently conducted a piece of research with GE Middle East, North Africa and Turkey (MENAT) focusing on Women in Leadership. One of the outcomes from the research was that a significant proportion of female managers and

Dubai | 17 January 2012

2012 - March

March 20 2012

XI International Call Center World Forum

Call Center World Forum - event number one in Eastern Europe. It is a key event of the call-center’s industry, which for 10 years, attracts attention and brings together all participants in the contact-center’s market from

Moscow | 06 February 2012

2012 - April

April 19 2012

Mobile Payments & NFC World Summit 2012

‘The total value of mobile payments for digital and physical goods, money transfers and NFC (near field communications) transactions will reach $670 billion by 2015, up from $240 billion this year, according to a study by

| 21 November 2011