This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Global service providers are upping the ante on their investments in emerging markets, driven by the accelerated economic growth in these regions

Outsource Magazine | 28 September 2011 | China, Asia/Pacific, India, South/Central Asia, Articles, Finance & Accounting, Brazil, IT, Latin America, USA, North America / Caribbean, UK, Europe, Global, All Columns,

This article originally appeared in Outsource Magazine Issue #24 Summer 2011 Brazil is probably the most buzzing location in outsourcing right now, and for our latest Head-to-Head who better than two of the most

Outsource Magazine | 27 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Latin America, Brazil, All Columns,

Emma Teodoro is the president of CAI-STA, a Philippines-based service provider delivering services to global clients in a wide range of verticals. Outsource spoke with Emma about her business, the advantages and challenges

Outsource Magazine | 04 May 2011 | Articles, Customer Service, Asia/Pacific, Philippines, Global, All Columns, IT, Functions Other, Latin America, Argentina, China,

You have probably seen the stories in the national press recently forewarning of an impending collapse of the internet. These articles claim that the internet is, quite simply, running out of space, due to the fact that the

Michel Robert | 01 April 2011 | Articles, IT, Europe, North America / Caribbean, Latin America, Middle East/Africa, South/Central Asia, Asia/Pacific, Global, All Columns,

For decades Colombia was synonymous with exports of a very unwelcome nature. Now, though, the country has big plans to establish itself as a truly compelling service-delivery location. We went to find out more…It’s an

Outsource Magazine | 16 December 2010 | Articles, Latin America, Colombia, Global,