Items tagged with : USA
A perfect storm is coming for call centres
Today, call and contact centres are operated at high efficiency standards. That’s due to high costs in labour, brick and mortar and technology. We man...
08 March 2011 | Articles, Customer Service, North America / Caribbean, USA, Global, All Columns,America Payroll Manager
The Service Delivery Team Manager agrees on deliverables, budget, schedule, dependencies, service levels, operating metrics and scope for a Service De...
14 July 2011 | Jobs, Finance & Accounting, North America / Caribbean, USA,Avoiding the car crash: cultural diversity in change management
You’re riding in a car driven by a close friend. He hits a pedestrian. You know he was going at 35 miles an hour in an area where the restriction is 2...
03 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Breaking the data protection deadlock
The News of the World phone hacking scandal and Twitter superinjunction furore are the latest headaches for those who seek to outsource and profit fro...
03 August 2011 | Articles, IT, Legal, Functions Other, Europe, Ireland, France, Germany, Spain, The Netherlands, UK, Other, Global, All Columns,Cloud computing: what are you signing up to?
The benefits of cloud services are often cited. They’re low-cost. They’re scalable. They’re permanently state-of-the-art. However, at least with trad...
14 February 2011 | Articles, IT, Global, Europe, UK, North America / Caribbean, USA,Delivery Tax Lead
The Service Delivery Team Manager agrees on deliverables, budget, schedule, dependencies, service levels, operating metrics and scope for a Service De...
14 July 2011 | Jobs, Finance & Accounting, North America / Caribbean, USA,Economics is a great leveller
“You are taking away jobs and making so many jobless in the US,” said a visitor to the Offshore Centre that I headed in my previous job, giving me a s...
16 September 2010 | All Columns, Global, New Zealand, Australia, Asia/Pacific, India, South/Central Asia, USA, North America / Caribbean, Articles,Everything old is new again
The "invisible hand of the market" is the term economists use to describe the self-regulating nature of the marketplace. The invisible hand ...
22 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Asia/Pacific, Australia, All Columns,Head-to-Head: Frank Casale & Mark Hillary
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 Brazil is probably the most buzzing location in outsourcing right ...
27 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Latin America, Brazil, All Columns,Highlights from the SIG Global Sourcing Summit
As I started working on the highlights from this spring’s SIG Global Sourcing Summit, I was overwhelmed by what a great mix of thought leadership and ...
21 May 2012 | Articles, North America / Caribbean, USA, Global, All Columns,Indian strike soothed by US break
A nationwide strike in India which brought parts of the country to a standstill on Monday - and saw well over 4,000 arrests made in Delhi alone – had ...
07 July 2010 | Articles, North America / Caribbean, USA, South/Central Asia, India,Making Contact
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 The word “revolutionary” is bandied about extremely liberally, and fre...
28 September 2011 | Articles, Customer Service, Functions Other, Global, All Columns,N. A. Tax & Treasury Manager
The Service Delivery Team Manager agrees on deliverables, budget, schedule, dependencies, service levels, operating metrics and scope for a Service De...
14 July 2011 | Jobs, Finance & Accounting, North America / Caribbean, USA,Nothing north of Watford
“Make it In America” is Obama’s newest jobs battle cry. Not to be undone, David Cameron went to Bangalore to push for jobs creation in Britain. With u...
21 September 2010 | Philippines, China, Asia/Pacific, India, South/Central Asia, USA, North America / Caribbean, UK, Europe, All Columns, Global, Articles, Sri Lanka,Obama runs into a BRIC wall
During Barack Obama’s first trip to India he shouted out the importance of good ties with the US, implored India to include companies like GE into its...
22 November 2010 | Articles, Europe, Other, North America / Caribbean, USA, Latin America, Brazil, South/Central Asia, India, Asia/Pacific, China, Global, All Columns,Obama's maiden voyage
As US President Barack Obama primes himself for his imminent visit to India next month, the question on everyone’s lips is whether or not he will be a...
03 November 2010 | Articles, USA, India, Global, All Columns,Public sector outsourcing and the new normal
There has been a change among policymakers and public sector managers across the country, from local education authorities to cabinet offices. There i...
10 January 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, North America / Caribbean, USA, All Columns, Global,Q&A: Bill Huber, TPI
At March's Sourcing Interests Group Summit in Florida, Outsource met up with Bill Huber, Partner - CPO Services with sourcing advisory major TPI...
12 April 2011 | Articles, North America / Caribbean, USA, Global, All Columns,Q&A: David Eveleigh, BT Global Services
This article originally appeared in Outsource Magazine Issue #27 Spring 2012 David Eveleigh is General Counsel, BT Global Services - BT Legal. In a...
05 April 2012 | Articles, Legal, Functions Other, Global, All Columns, Europe, UK, South/Central Asia, India,Q&A: Wolfgang Benkel, Forrester Research
Wolfgang Benkel is Principal Analyst at Forrester Research, working out of Frankfurt, Germany. His latest report looks at the outsourcing of IT infras...
31 March 2011 | Articles, IT, Europe, Ireland, France, Germany, Spain, The Netherlands, UK, Other, All Columns,Secret agreements on culture
The recent report by Softtek and Horses for Sources, 'How Latin America Powers Global IT Delivery', is a painful example of how the communit...
12 August 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Senior SAP Technical Lead Cons
This role works closely with other Teams and our clients to design and implement optimal HR technology and solutions using SAP Human Capital Managemen...
14 July 2011 | Jobs, HR, North America / Caribbean, USA,Shareholder satisfaction in a low-growth economy
As 2011 fast draws to a close, most companies will have given thought to their plans for 2012. What revenue growth are you expecting next year? How ha...
25 November 2011 | Articles, Functions Other, Global, All Columns, China,Sugar CRM
SugarCRM is the world's leading provider of open source customer relationship management (CRM) software. Over 6,000 customers and more than half ...
02 September 2010 | Directory, IT, USA,Team International Inc
TEAM International is a US owned and managed custom software development organization headquartered in Orlando, Florida with an Offshore Development C...
15 November 2010 | Directory, IT, North America / Caribbean, USA,The Knowledge Congress
The Knowledge Congress is a series of live webcasts produced by The Knowledge Group, LLC, which examine trends, regulatory, and technology changes acr...
15 November 2010 | Directory, IT, North America / Caribbean, USA,The Legal View: Breaking Up
This article originally appeared in Outsource Magazine Issue #27 Spring 2012 The recent High Court judgment in AstraZeneca (AZ) v IBM (22/11/11), i...
05 April 2012 | Articles, Legal, Global, All Columns,The LSO View
Leah Cooper is Director, Legal Services Outsourcing, for CPA Global, a leading provider of outsourced legal services and intellectual property managem...
15 December 2010 | Articles, Legal, Europe, UK, North America / Caribbean, USA, South/Central Asia, India, Global,The Professional Perspective
The impact of the immigration question upon outsourcing is an issue affecting every corner of the outsourcing space – so in addition to our lead featu...
14 December 2010 | Articles, Europe, UK, North America / Caribbean, USA, Latin America, India, Global,The Provider View
Antonio Moreira is CEO North America for Stefanini, a global services company founded in Brazil (and US-incorporated since 2001) with offices in 16 co...
14 December 2010 | Articles, North America / Caribbean, USA, Latin America, Brazil, Global,The View from the Board: Editorial Board Roundtable Winter 2010
Outsource: John, you're hosting, so let's kick off with you: looking generally at the trends for 2011 how different a year do you think its ...
17 December 2010 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global,The World According to Steve
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 He’s a two-time presidential candidate, the editor-in-chief of one...
29 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, North America / Caribbean, USA, Global, All Columns,US bank outsourcing to hit $67.2bn
A new report published by researchers Marketsandmarkets estimates that US banks will outsource back-office activities totalling $67.2 billion in 2015....
01 September 2010 | Articles, Finance & Accounting, HR, IT, Procurement, Logistics, Functions Other, Legal, North America / Caribbean, USA,Visa fraud puts the spotlight back on outsourcing
At a time when a sustained period of unemployment is proving problematic for organisations all over the world, the news of charges faced by Infosys Te...
09 March 2011 | Articles, Europe, UK, Global, All Columns, North America / Caribbean, USA,Warning over IBM Texas deal
The $863m data centre outsourcing contract between the Texas Department of Information Resources (DIR) and IBM is under increasing pressure this week ...
21 July 2010 | Articles, IT, Functions Other, North America / Caribbean, USA,Winds of change: reflections on US healthcare reform
US healthcare reform, officially titled The Patient Protection and Affordable Care Act or PPACA, became law in the United States on March 23, 2010. Ho...
11 November 2010 | Articles, North America / Caribbean, USA, All Columns,Winds of change: reflections on US healthcare reform (Part 2)
Last month, we began our discussion on US healthcare reform will impact outsourcing providers. Healthcare reform - officially titled The Patient Prote...
11 January 2011 | Articles, North America / Caribbean, USA, All Columns,Wisdom and foolishness: public procurement and outsourcing
Despite evidence to the contrary from literature and drama, fools rarely utter wise thoughts. But our common experience is that wise men and women fre...
03 April 2012 | Articles, Procurement, Europe, UK, North America / Caribbean, USA, Global, All Columns,Wish They Weren’t Here?
The anti-immigration lobby in the US is growing in strength and prominence. But what does this have to do with outsourcing? We take a look… Many of...
14 December 2010 | Articles, North America / Caribbean, USA, Latin America, India, Global,
Outsource magazine and the ACCA announce an exclusive partnership
