I often sit and ponder over the many events happening in the world, and how the world is changing so rapidly each day. Other than the real threats of terrorism that we unfortunately live with today, there is the global climate

Gilda Odera | 03 November 2010 | Articles, Middle East/Africa, Kenya, Global, All Columns,

These are indeed interesting times! For one, whoever thought I would be writing a column for Outsource magazine- me, a Kenyan who only got into the outsourcing space five years ago? Hmm: interesting times!Even more interesting

Gilda Odera | 06 September 2010 | Articles, Finance & Accounting, IT, Customer Service, Functions Other, Legal, Middle East/Africa, Kenya, Other, All Columns,

Sometimes, the news is reassuringly conventional and all the more practical for that. Take the 24 March 2010 announcement from Kenya's largest BPO provider and outsource call centre operator, KenCall that it has "launched a

Outsource Magazine | 24 March 2010 | Articles, Regions, Middle East/Africa, Kenya,

News that on Wednesday 10 February 2010, KenCall, the up and coming outsource service provider and call centre in Kenya, hosted senior officials from Singapore suggests not only that Africa is a growing outsource destination

Outsource Magazine | 17 February 2010 | Articles, Regions, Middle East/Africa, Kenya,