Items tagged with : BPO
A Logica Progression
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 Andrew De Cleyn is MD, UK Outsourcing at major IT, BPO and consult...
28 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Europe, UK, Global, All Columns,Alliance Boots outsources pensions
Alliance Boots, the pharmaceutical vendor and parent company of UK High Street chemists Boots, is to transfer approximately £300m in pension liabiliti...
01 September 2010 | Articles, Finance & Accounting, Functions Other, Europe, UK, Global,America Payroll Manager
The Service Delivery Team Manager agrees on deliverables, budget, schedule, dependencies, service levels, operating metrics and scope for a Service De...
14 July 2011 | Jobs, Finance & Accounting, North America / Caribbean, USA,Australia – the really lucky country
I have been making a lot of calls lately only to get a voice message that says, “Sorry that I am not here to take your call, as I am in (insert Asian ...
23 September 2010 | Articles, Asia/Pacific, Australia, Global, All Columns,Australian BPO body formed
An industry association for the BPO sector in Australia, aptly monikered the Business Process Outsourcing Association of Australia (BPOAA), was formed...
07 July 2010 | Articles, Procurement, IT, HR, Finance & Accounting, Customer Service, Logistics, Functions Other, Legal, Australia,BPO providers benefit from greater automation
As manpower costs for BPO providers continue to rise, firms operating in this sector are seeing their margins dwindle at an alarming rate. As such, BP...
07 July 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,BSO: the next step in BPO evolution
Buyer: “I’m really confused: all I have is a simple process that needs to be supported. All I can find is either call centres looking for my busines...
12 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Building capacity to harness the potential of the IT/BPO industry
This column is guest co-authored by Dr PK Mukherjee, President and Managing Partner at Avasant, and Shobhit Patnaik, a consultant with Avasant. The...
10 May 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Business Platforms
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 As the cloud model evolves, how businesses use cloud technologies, and...
28 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Business Process Outsourcing trends
The world of outsourcing is evolving as the industry matures, and there are currently some clear directions that companies wish to pursue when it come...
06 September 2010 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Functions Other, Legal, Global, All Columns,Capita backs high-volume scanning to deliver best practice
UK’s premier Business Process Outsourting company installs industry-leading ibml ImageTrac In May 2006 Darren Diss, Scanning Bureau Manager at Capita...
15 September 2010 | UK, Europe, Functions Other, Resources,CDS Global achives ImageTrac ROI in less than two months
In June 2008 CDS Global, an international mid-sized business process outsourcer (BPO) with operations located in the UK, USA, Canada and Australia, wa...
15 September 2010 | UK, Europe, Global, Functions Other, Resources,China: a different view
I’d like to comment on the article 'Can China's IT Services market live up to the hype?' by Kevin Parikh (16 March 2012) It comes down...
20 March 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Asia/Pacific, China, All Columns,Cognizant expands in Manila
BPO provider Cognizant has announced the expansion of its Manila delivery centre less than a year after opening the facility. The unit, which provides...
04 August 2010 | Articles, Finance & Accounting, IT, Customer Service, Functions Other, Asia/Pacific, Philippines,Cracking the Wip
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Rajan Kohli is Wipro Technologies’ CMO, responsible for developing – a...
28 September 2011 | India, South/Central Asia, Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Delivery Tax Lead
The Service Delivery Team Manager agrees on deliverables, budget, schedule, dependencies, service levels, operating metrics and scope for a Service De...
14 July 2011 | Jobs, Finance & Accounting, North America / Caribbean, USA,Denis Creighton
Denis Creighton is European CEO, Care Wholesale, for Conduit, a contact-centre provider delivering services from Ireland and the UK. He has over 25 y...
04 October 2010 | Columnists, Customer Service, Europe, Ireland, Global,Diligenta secures £250m deals
Tata Consultancy Services’ (TCS) UK subsidiary Diligenta has won two contracts with a total value of £250m, the company announced this week. Unisys In...
01 September 2010 | Articles, Finance & Accounting, IT, Europe, UK,Everything old is new again
The "invisible hand of the market" is the term economists use to describe the self-regulating nature of the marketplace. The invisible hand ...
22 September 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Asia/Pacific, Australia, All Columns,Executive interview: why do companies need a BPO provider?
Business is all about people but it’s often easy to become swamped by processes and technologies. In media reporting of corporate issues, we frequentl...
10 November 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,From Shadows to Limelight
For decades Colombia was synonymous with exports of a very unwelcome nature. Now, though, the country has big plans to establish itself as a truly com...
16 December 2010 | Articles, Latin America, Colombia, Global,Gartner Business Process Management Summit 2012
People, Politics, Process: Breaking Down the Barriers to Enterprise Success For those new to BPM, the Summit will help you to take the first steps, e...
15 February 2012 | Conferences, Events, Functions Other,Gilda Odera
Gilda Odera is one of the very few leading women entrepreneurs in Africa's ICT Industry and is a pioneer in both Internet Service Provision and B...
06 September 2010 | Columnists,HCL secures $500m Merck contract
Indian outsourcing provider HCL Technologies has announced a massive five-year deal with pharma leviathan Merck Co (Merck Sharp Dohme in territories...
10 May 2010 | Finance & Accounting, IT, Functions Other, North America / Caribbean, USA, Canada, Latin America, Global, Articles,Head-to-Head: Frank Casale & Mark Hillary
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 Brazil is probably the most buzzing location in outsourcing right ...
27 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Latin America, Brazil, All Columns,HfS Research
About HfS Research Who we are and what we doWe help enterprises make complex decisions with their business process and IT outsourcing strategies. Why...
28 March 2011 | Directory, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global,Highlights from the SIG Global Leadership Summit
And the crowd went wild… or at least it seemed that way when we started playing the theme song from the ever-popular 1960s game show, “The Dating Game...
21 December 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,How can shared services support your business growth?
Shared services is being pursued globally by private corporations and governments in search for improved efficiency and effectiveness. Nonetheless, st...
07 September 2010 | IT, HR, Finance & Accounting, Global, Legal, Functions Other, Logistics, Customer Service, Procurement, Resources,IBM to buy Sterling Commerce
IBM has announced it is to purchase Sterling Commerce from ATT in a cash deal worth $1.4 billion (£976m). The acquisition will “expand IBM's abil...
25 May 2010 | Articles, Finance & Accounting, IT, Customer Service, Functions Other, USA, Global,Indian prison turns provider
Indian tech companies have long been renowned for leveraging hitherto unexploited assets, but this attribute has been taken to a whole new level with ...
25 May 2010 | Articles, Finance & Accounting, South/Central Asia, India,Infosys closes Thai BPO centre
Indian software and services provider Infosys has closed its BPO centre in Bangkok, it was announced this week. Activity at the unit in the Thai capit...
21 June 2010 | Articles, IT, Customer Service, Functions Other, Asia/Pacific, Other,Is the Australian call centre outsourcing industry dying?
Are high salary costs, low margins and technology making it too hard to be an independent provider? The rhetorical question was posed by industry ve...
26 October 2011 | Articles, Customer Service, Asia/Pacific, Australia, All Columns,IT and BPO B2B Matchmaking trip to Dhaka, Bangladesh
The UN/WTO International Trade Centre is organizing a study tour to Bangladesh’s largest IT trade fair, SoftExpo 2012, from 22-26 February 2012. The ...
12 January 2012 | Events, Conferences, IT, South/Central Asia, Bangladesh,Kevin Parikh
Kevin Parikh is the CEO and Partner of Avasant, specialising in IT and business process (BP) outsourcing contract and service-level negotiations, stra...
16 March 2012 | Columnists, North America / Caribbean, USA, Global, All Columns,Logica
Are you ready for something refreshingly different? Would you like to talk to someone who understands your business and can deliver a joined up servic...
07 June 2011 | Directory, Functions, IT, Regions, Europe, UK,Making Contact
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 The word “revolutionary” is bandied about extremely liberally, and fre...
28 September 2011 | Articles, Customer Service, Functions Other, Global, All Columns,Matt Heffron
Matt Heffron has been involved in more outsourcing deals than he can spontaneously enumerate, over more years than he cares to admit, and for more ind...
03 February 2012 | Columnists, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global,N. A. Tax & Treasury Manager
The Service Delivery Team Manager agrees on deliverables, budget, schedule, dependencies, service levels, operating metrics and scope for a Service De...
14 July 2011 | Jobs, Finance & Accounting, North America / Caribbean, USA,Nasscom prepares for US lobbying
Indian IT/ITES association Nasscom is to attend the Global Services Summit in Washington, DC on September 22 to make the case for an outsourcing-frien...
07 July 2010 | Articles, IT, North America / Caribbean, USA, South/Central Asia, India,New HCL President Business Services
HCL Technologies, a division of India-based IT and ITES behemoth HCL, has appointed former TCS eServe International CEO Rahul Singh as its new Preside...
10 May 2010 | Articles, IT, South/Central Asia, India, Global,Outsourcing to South Africa
From Zennovation, Zensar Technologies. "Zensar Technologies's Global CEO and Vice Chairman , Dr. Ganesh Natarajan speaks about how South Af...
08 September 2010 | Videos, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Functions Other, Legal, Middle East/Africa, South Africa, South/Central Asia, India,Perot expands into engineering
Perot Systems has expanded into outsourced engineering services through the acquisition of eServ for $21 million in cash.The deal, which includes the ...
11 August 2004 | Articles, Functions Other, North America / Caribbean, USA,Philip Hadcroft
Dr. Philip Hadcroft is a leading authority in the field of Business Process Outsourcing (BPO). He attained the world’s first PhD in that discipline in...
25 November 2011 | Columnists, Asia/Pacific, China, Australia, Global,Post-Recession F&A BPO
This article originally appeared in Outsource Magazine Issue #23 Spring 2011 A rebounding market, but is it taking a new direction? HfS founder and C...
29 March 2011 | Articles, Finance & Accounting, Global, All Columns,Public procurement rules and outsourcing in the EU – time for change?
The EU Commission published a Green Paper in January 2011 seeking views on modernisation of the much criticised EU public sector procurement regulatio...
06 May 2011 | IT, HR, Finance & Accounting, Articles, Procurement, Customer Service, Logistics, Legal, Functions Other, Europe, All Columns,Q&A: Bill Huber, TPI
At March's Sourcing Interests Group Summit in Florida, Outsource met up with Bill Huber, Partner - CPO Services with sourcing advisory major TPI...
12 April 2011 | Articles, North America / Caribbean, USA, Global, All Columns,Q&A: David Poole, CEO, Serco Global Services UK & Europe
It's been a fascinating - and hugely significant - few quarters for Serco, with the outsourcing giant making a number of strategic acquisitions a...
15 May 2012 | Articles, Europe, UK, Global, All Columns,Q&A: Emma Teodoro, CAI-STA
Emma Teodoro is the president of CAI-STA, a Philippines-based service provider delivering services to global clients in a wide range of verticals. Out...
04 May 2011 | Articles, Customer Service, Asia/Pacific, Philippines, Global, All Columns, IT, Functions Other, Latin America, Argentina, China,Q&A: Vic Khan, AMS Shared Services
At the forthcoming 2nd Shared Services Exchange conference in The Hague (taking place 26-28 September), one of the highlights of the programme is set ...
29 July 2010 | Articles, Europe, Other, South/Central Asia, Asia/Pacific, Philippines, Global, The Netherlands,Sanjay Chadha
Sanjay Chadha is an IT sourcing management expert and currently manages the offshore program office and strategic offshore partner relationships for T...
18 April 2011 | Columnists, IT, Global,Sex clip outrages BPO workers
Workers in India’s BPO industry have voiced their discontent at being stereotyped as having loose sexual morals following the online publication of a ...
25 August 2010 | Articles, Finance & Accounting, IT, Customer Service, South/Central Asia, India,Siemens IT Solutions and services
With effect from Friday 1st July 2011 Siemens IT Solutions and Services has been acquired by Atos Origin to become part of the new Atos. More informat...
02 September 2010 | Directory, IT, Global,The challenges of emerging from recession
On the surface, the future for UK outsourcing firms might appear rosy. The Coalition Government’s severe cuts in public sector funding will undoubtedl...
29 October 2010 | Articles, Europe, UK, All Columns,The impact of the new carbon tax on the Australian outsourcing industry
Australian treasurer Wayne Swan says new Treasury data shows the impact of a carbon tax on emissions-intensive industries would be negligible compared...
11 July 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Asia/Pacific, Australia, All Columns,The rise and rise of the Australian dollar is driving offshoring
Most economists are tipping interest rates in Australia will rise shortly. The Reserve Bank of Australia has a Gross Domestic Product (GDP) target gro...
28 October 2010 | Articles, Asia/Pacific, Australia, All Columns,The View from the Board: Editorial Board Roundtable Winter 2010
Outsource: John, you're hosting, so let's kick off with you: looking generally at the trends for 2011 how different a year do you think its ...
17 December 2010 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global,TOP TEN: Optimal Procurement Outsourcing
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Procurement outsourcing, which has been predicted for many years to ta...
28 September 2011 | Articles, Procurement, Global, All Columns,US bank outsourcing to hit $67.2bn
A new report published by researchers Marketsandmarkets estimates that US banks will outsource back-office activities totalling $67.2 billion in 2015....
01 September 2010 | Articles, Finance & Accounting, HR, IT, Procurement, Logistics, Functions Other, Legal, North America / Caribbean, USA,Vesting in practice
By design this column has, for the most part, examined the theories and research of academic and economic luminaries that have helped form the basis o...
08 February 2012 | Articles, Finance & Accounting, Global, All Columns,What do we really think of BPO advisors?
Take a handful of senior executives from various BPO suppliers, add a dash of client-side insight, mix well, add alcohol and simmer gently for 120 min...
25 August 2011 | All Columns, Global, Finance & Accounting, Articles,What's really on the CFO agenda?
Take a handful of senior executives from various BPO suppliers, add a dash of client-side insight, mix well, add alcohol and simmer gently for 120 min...
11 August 2011 | Articles, Finance & Accounting, Global, All Columns,Why Santander and New Call Telecom came back to Blighty
As India teeters on the brink of double-digit inflation, Santander and New Call Telecom announce that they are bringing operations back to the UK. Whi...
25 July 2011 | Articles, Customer Service, Europe, UK, South/Central Asia, India, All Columns,Xchanging shares hit
Shares in UK-based BPO provider Xchanging took a hefty hit this week after the company cautioned that full-year revenues will be “slightly lower” than...
04 August 2010 | Articles, Europe, UK, Global,
Outsource magazine and the ACCA announce an exclusive partnership
