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Merchants is a leading provider of quality-based customer management solutions. We spoke with CEO Adam Foster about changes within this industry – and the need for ever-closer buyer-vendor cooperation Outsource: The past

Outsource Magazine | 20 September 2010 | Global, South Africa, Customer Service, Articles, Middle East/Africa,
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Are we in the business of outsourcing, sourcing or services?

Are we in the business of outsourcing, sourcing or services?

I recently started work with a new South African collaborator: he & I are together helping a major ICT firm in Johannesburg review its established & traditional outsourcing business in the context of the growing

Richard Sykes | 13 September 2010 | Articles, UK, South Africa, Global, All Columns,
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Q&A: Dilbagh Gill, Mahindra Satyam

Q&A: Dilbagh Gill, Mahindra Satyam

At the forthcoming FIFA World Cup in South Africa, an indispensable role will be played by India-based provider Mahindra Satyam, who in 2007 (in its previous incarnation as Satyam) secured the contract with global football

Outsource Magazine | 11 May 2010 | Articles, IT, Customer Service, Functions Other, Europe, UK, Middle East/Africa, South Africa, Global,
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Outsourcing to South Africa

From Zennovation, Zensar Technologies. "Zensar Technologies's Global CEO and Vice Chairman , Dr. Ganesh Natarajan speaks about how South Africa can grow as an outsourcing hub and how both India and SA can cooperate and work

OutsideSources | 08 September 2010
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