Middle East/AfricaItems tagged with : Technology
3rd Annual Financial Services Industry Transformation and Outsourcing Strategies Forum
May 5, 2011London Marriott, West India Quay, LondonThe 3rd Annual Financial Services Industry Transformation and Outsourcing Strategies Forum is focus...
07 April 2011 | Events, Conferences, Finance & Accounting, Europe, UK, Global,An Excellent Process…
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 Outsource recently partnered with the Process Excellence Network (...
28 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, South/Central Asia, India, Global, All Columns,Can Legal Process Outsourcing lessen the overworked corporate legal department’s compliance risks?
(This month this column is written by a guest author, Erin Conroy, Director of Legal Solutions at Integreon, and Contract Management Subject Matter Ex...
26 April 2011 | Articles, Legal, Global, All Columns,Change management and communication: key enablers for outsourcing success
Several outsourcing surveys have shown that the adoption of outsourcing in companies is directly attributed to top-down support and investments made i...
17 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Christian McMahon
Christian McMahon has spent over 20 years within the IT industry and has gained a wide variety of experience in all elements of technology and busines...
20 April 2011 | Columnists, IT, Global,Cracking the Wip
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Rajan Kohli is Wipro Technologies’ CMO, responsible for developing – a...
28 September 2011 | India, South/Central Asia, Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Datacenter Technologies Academy London
The leading industry association SNIA is pleased to bring its popular Academy series of events to the UK market on the 19th of May at the QEII Confere...
07 April 2011 | Events, Europe, UK, Exhibitions, IT,Does your customer service strategy include the latest user trends?
Most customer service strategies include common channels to allow contact with end users through phone, chat or web interactions. Referred to as “cont...
21 January 2011 | Articles, Customer Service, North America / Caribbean, USA, Global, All Columns, IT,Dog food and steaks: how authenticity helps validate technology solutions
Recently I was heavily involved with organising an online event called IBF 24. This was all about intranets. Lots and lots of intranets – in fact 24 h...
22 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and tech...
27 September 2011 | Directory, IT, Middle East/Africa, Europe,Forrester’s Sourcing & Vendor Management Forum EMEA 2011
Forrester’s Sourcing Vendor Management (SVM) Forum EMEA 2011 will address the dramatic changes taking place in technology sourcing, help you set a ...
27 September 2011 | Events, Conferences, IT, Europe, UK,FSO Knowledge Xchange
FSO Knowledge Xchange is a global media and research organization, providing relevant and timely content pertaining to financial services domains. FSO...
07 April 2011 | Directory, Finance & Accounting, Global,Gartner Customer Strategies & Technologies Summit 2012
Get Smart, Think Social, Be Mobile Everything about CRM is changing. The Gartner Customer Strategies Technologies Summit will give you the insight, ...
12 April 2012 | Events, Conferences,Get Productive
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 The benefit of efficiency isn’t that you can do the same as you’re doi...
28 September 2011 | Articles, Finance & Accounting, Customer Service, Functions Other, Global, All Columns,Head-to-Head: Duncan Aitchison & Rick Simmonds
This article originally appeared in Outsource Magazine Issue #23 Spring 2011 In the second instalment of our new Head-to-Head series, we turn to the ...
06 April 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Head-to-Head: Simon Constance & Steve Leach
This article originally appeared in Outsource Magazine Issue #27 Spring 2012 Recruitment globally has been undergoing revolutionary change in a per...
05 April 2012 | Articles, HR, Functions Other, Global, All Columns,How will global events affect your business?
Prologue If you think you’re business is not a global business and prone to global events, think again. In today’s business world, it’s a much differ...
23 March 2011 | Articles, Global, All Columns,Indian ITO: a three-part plan for achieving non-linear revenue growth
Technology has always aimed to change the status quo by making it effective to perform business functions. The success of technology in business is me...
31 January 2012 | Articles, IT, Global, South/Central Asia, India, All Columns,Interview: John Lark, Ariba
John Lark is Senior Solutions Marketing Manager for software and IT services provider Ariba. We met up with John at Ariba LIVE London 2011 to speak ab...
21 June 2011 | Audio, Procurement, Functions Other, Global,Keeping your users satisfied
It probably passed you by, but 11 November was World Usability Day. Yes, I know there’s a special day for everything (the increasingly famous “Talk Li...
02 December 2010 | Articles, Europe, UK, Global, All Columns,Making Contact
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 The word “revolutionary” is bandied about extremely liberally, and fre...
28 September 2011 | Articles, Customer Service, Functions Other, Global, All Columns,My recruitment technology is broken and I can’t manage performance
This article is inspired by a series of scenarios that I have come across with outsourcers, corporate recruiting professionals and recruitment technol...
28 September 2010 | Articles, HR, Global, All Columns,Operations & Technology in Financial Services
Marketforce’s Operations Technology in Financial Services conference on 18th June in London tackles subject matter on both operations and IT function...
03 April 2012 | Conferences, Finance & Accounting, IT, UK, Events,OPINION: Financial Services organisations need to outsource to innovate
Over the last ten years, financial sector firms have made increasing use of outsourcing to drive down costs whilst giving them a more agile and flexib...
05 July 2011 | Articles, Finance & Accounting, Global, All Columns, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other,Outsourcing and how mobile communications are changing the way we choose to work
There is a generation that run their lives on smartphones or iPads. Paper is never considered, people are online all the time; they share their work a...
19 August 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Q&A: Bill Huber, TPI
At March's Sourcing Interests Group Summit in Florida, Outsource met up with Bill Huber, Partner - CPO Services with sourcing advisory major TPI...
12 April 2011 | Articles, North America / Caribbean, USA, Global, All Columns,Q&A: David Eveleigh, BT Global Services
This article originally appeared in Outsource Magazine Issue #27 Spring 2012 David Eveleigh is General Counsel, BT Global Services - BT Legal. In a...
05 April 2012 | Articles, Legal, Functions Other, Global, All Columns, Europe, UK, South/Central Asia, India,Q&A: Julianne Hately, Molson Coors
Julianne Hately is Global Finance Manager (Record to Report) at brewing giant Molson Coors. Ahead of her appearance at the forthcoming Shared Services...
16 September 2011 | Articles, Finance & Accounting, Europe, UK, North America / Caribbean, USA, Canada, All Columns, Germany,Q&A: Norm Judah, Microsoft
This article originally appeared in Outsource Magazine Issue #27 Spring 2012 Two decades into his career with Microsoft, Norm Judah has risen to th...
05 April 2012 | Articles, North America / Caribbean, IT, Functions Other, Global, All Columns, USA,Racking Up The Wins
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 In the finest tradition of tech giants, Rackspace started life in a ga...
28 September 2011 | Articles, IT, Functions Other, Global, All Columns,Recruitment Process Outsourcing and e-Recruitment Forum 2011
An in-depth look at RPO and e-recruitment strategies that will give you the tools to develop cost-effective recruitment solutions.Outsource Magazine h...
05 August 2011 | UK, Europe, HR, Conferences, Events,Recruitment: have you gone global?
This is an excerpt from and preview of an upcoming white paper to be released by KellyOCG in May 2011. Let’s face it: regardless of good or bad econo...
18 April 2011 | Articles, HR, Global, All Columns,Robert Solow: innovation, technology - and math! - make all the difference
Common sense tells us that businesses grow when they innovate. And that those with the most amount of innovation benefit the most. It was Robert Solo...
02 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Seeing Through the Cloud
This article originally appeared in Outsource Magazine Issue #24 Summer 2011 “Cloud” is the word on everyone’s lips – but what does the advent ...
29 June 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Seeking (outsourcing) alpha
Last week, I was attending an SME summit in India, organised by a media house that covers information technology events and topics. The majority of th...
28 November 2011 | Articles, Functions, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Regions, Global, All Columns,The big switch to smart service
With some organisations taking up to 70 million calls a year, and with workforces of close to 10,000 agents, outsourcers continue to be selected on th...
24 October 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,The Power of Behavioural Economics
This article originally appeared in Outsource Magazine Issue #27 Spring 2012 From the shop checkout assistant who wishes you a good day whilst look...
05 April 2012 | Articles, Customer Service, Global, All Columns,The value of appearing well connected
If I told you, I was well connected, what would I actually mean? It might mean that I live in area with a fantastically fast broadband speed. It might...
13 January 2011 | Articles, Global, All Columns, UK,The vanilla outsourcing machine
The mainstream IT world seems to distrust individuality and homogenises it away quickly. For instance, in order to remove existing proprietary lock-in...
29 June 2011 | Articles, IT, Global, All Columns,TOP TEN: Optimal Procurement Outsourcing
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Procurement outsourcing, which has been predicted for many years to ta...
28 September 2011 | Articles, Procurement, Global, All Columns,What you should look for from a DPO provider
In the current economic climate, outsourcing service providers are under more pressure than ever to demonstrate to customers the business value their ...
22 June 2011 | Articles, Global, All Columns, Functions Other,Why businesses fail to reach the mobile consumer
Steve Jobs revolutionised the way in which consumers use technology to communicate – a legacy which will carry on for many decades to come. Up until a...
17 November 2011 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,Why is sourcing becoming a priority for the CIO office?
The war for technology talent is expected to become more and more significant over years for organisations to gain and sustain competitive advantage. ...
18 April 2011 | Articles, IT, Procurement, Global, All Columns,
Outsource magazine and the ACCA announce an exclusive partnership
