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Public sector outsourcing and the new normal

Public sector outsourcing and the new normal

There has been a change among policymakers and public sector managers across the country, from local education authorities to cabinet offices. There is a “new normal” in which no one is expecting conditions to stabilise any

Outsource Magazine | 10 January 2012 | Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, North America / Caribbean, USA, All Columns, Global,
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Critical aspects of governance in outsourcing: insights from industry

Critical aspects of governance in outsourcing: insights from industry

This article was written in conjunction with Kaustuv Halder and Markus Biehl. Kaustuv Halder is a graduating student at Schulich School of Business, York University, Canada. He is specializing in Operations and Information

Michael Hart | 03 October 2011 | All Columns, Global, Canada, Functions Other, Legal, Logistics, Customer Service, Procurement, IT, HR, Finance & Accounting, Articles, North America / Caribbean,
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New Worlds

New Worlds

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Global service providers are upping the ante on their investments in emerging markets, driven by the accelerated economic growth in these regions

Outsource Magazine | 28 September 2011 | China, Asia/Pacific, India, South/Central Asia, Articles, Finance & Accounting, Brazil, IT, Latin America, USA, North America / Caribbean, UK, Europe, Global, All Columns,
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OPINION: The Erosion of Good Business

OPINION: The Erosion of Good Business

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 When given the opportunity to have an anonymous rant, the choice of topic soon became all-consuming. Britain’s terrible weather? ‘Popular’

Outsource Magazine | 28 September 2011 | USA, North America / Caribbean, UK, Europe, Articles, Finance & Accounting, HR, IT, Procurement, Customer Service, Logistics, Legal, Functions Other, Global, All Columns,
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Q&A: Julianne Hately, Molson Coors

Q&A: Julianne Hately, Molson Coors

Julianne Hately is Global Finance Manager (Record to Report) at brewing giant Molson Coors. Ahead of her appearance at the forthcoming Shared Services Exchange 2011, to be held September 26-28 at the Sheraton Frankfurt Airport

Outsource Magazine | 16 September 2011 | Articles, Finance & Accounting, Europe, UK, North America / Caribbean, USA, Canada, All Columns, Germany,
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Michael Hart

Michael Hart

Our Correspondent in Canada

Michael Hart is the Managing Partner for Merit Outsourcing Advisors, formerly with Deloitte and IBM. His expertise is focused on outsourcing deal investigation, developing outsourcing strategies, providing outsourcing

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Olen Pepple

Olen Pepple

Olen Pepple is the Chief Operating Officer at Novus Origo, with areas of expertise include ERP, HRO, RPO, FAO, as well as global outsourcing transition and project management. Olen started his career as an ERP business analyst,

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Danny Ertel

Danny Ertel

Danny Ertel is a founding partner of Vantage Partners.  A leading authority on negotiation, relationship management, and conflict management, Danny is the coauthor, with Mark Gordon, of The Point of the Deal, recently

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Catherine Woods

Catherine Woods

US Healthcare & Outsourcing

Catherine Woods is an accomplished senior executive and noted US healthcare industry expert.  With 15 years' experience in the US healthcare industry, Catherine has led the strategic development of business excellence,

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Tracey Friend

Tracey Friend

Total Workforce Strategies

Tracey Friend is the Vice President of Solutions Architecture for Agile1. She is a proven, innovative human capital management executive with deep experience in HR BPO/RPO/MSP solutions and corporate center of excellence

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Brandi Moore

Brandi Moore

The Culture Guide

Global strategist and management consultant Brandi Moore is the founder of IndiaThink, a US-based firm that advises western clients on how to stop bleeding money, time and energy when working across cultures and instead how to

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The Conference Board

The Conference Board

The Conference Board is a global, independent business membership and research association working in the

Sourcing Interests Group

Sourcing Interests Group

Sourcing Interests Group (SIG) is a membership-driven organization comprised of sourcing and outsourcing

The Knowledge Congress

The Knowledge Congress

The Knowledge Congress is a series of live webcasts produced by The Knowledge Group, LLC, which examine

  • USA
  • IT
Team International Inc

Team International Inc

TEAM International is a US owned and managed custom software development organization headquartered in

  • IT
  • Software
SharedXpertise

SharedXpertise

SharedXpertise Summits series of conferences, webinars, and other events bring together the professions

2012 - March

March 07 2012

North American Shared Services and Outsourcing Week

The Next Level of Value: Accelerating Global Growth & Delivering Business Insights to the Board March 7-9, 2012 Hilton Orlando, Florida In 2011 we brought you the ‘revolution’ of shared services - 2012 is all

Florida, USA | 14 October 2011
March 12 2012

SEPG North America 2012 – Albuquerque, New Mexico

DCG will be exhibiting at the 24th annual conference, designed for the attendees to understand both principle and practice, to deliver value, and to maximize impact and business results that attendees can bring to their

Albuquerque, New Mexico, USA | 28 October 2011

SIG CEO Dawn Evans interviews Jamie Liddell, Editor, Outsource

Dawn Evans, President and CEO of Sourcing Interests Group, interviews Jamie Liddell, Editor of Outsource Magazine, at the March 2011 SIG Global Sourcing Summit at the beautiful Ritz-Carlton, Amelia Island, Florida on his

Sourcing Interests Group | 19 August 2011

Interview: Deborah Kops, SourcingChange.com

Interview: Deborah Kops, SourcingChange.com

Deborah Kops is the founder of SourcingChange.com and a member of the Outsource Editorial Board, as well as a regular online columnist for Outsource. At the 11th Annual European Shared Services & Outsourcing Week in

Outsource Magazine | 20 May 2011

Op2i Outsourcing Survey 2008 Exec Summary

In October 2008 Op2i launched a survey to understand the state of the outsourcing market, given the current economic downturn and perceived view that there was a fundamental shift from Outsourcing 1.0 to 2.0.The survey had

Op2i | 07 September 2010

Op2i Outsourcing Survey Report

In October 2008 Op2i launched a survey to understand the state of the outsourcing market, given the current economic downturn and perceived view that there was a fundamental shift from Outsourcing 1.0 to 2.0. The survey had

Op2i | 07 September 2010

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