Resources

featured Resources

DCG White Paper on Agile Estimation Using Functional Metrics

The term agile has come to mean many things to many people. The definitions and connotations range from how work is organized within a project to a description of the speed at whic...
David Consulting Group, Ltd. | 04 April 2011
Océ Pfizer Case Study

How Océ Business Services’ document strategy helped Pfizer achieve best value from its Office Services Pfizer Inc, the world’s largest research-based pharmaceutical company, disc...
OCE UK Ltd | 08 September 2010
IT Outsourcing: Improve Your Efficiency Through Our IT Excellence

In recent history, almost every business enjoys advantages of outsourcing to a greater or lesser extent. Those organisations that consider IT as a strategic enabler of business enh...
IBA Group | 07 September 2010

Resources

Sitel Intelligent Web Engagement

A Social Engagement Model for Incremental Return on Customer Investment. Download the Sitel Intelligent Web Engagement PDF here
Sitel | 08 February 2012
Criteria for a Third-Generation Chat Solution: Customer Service

A Delivery Model for Incremental Online Conversion. Download the Criteria for a Third-Generation Chat Solution: Customer Service PDF here
Sitel | 08 February 2012
Taking the At-Home Agent Model to the Next Level

Introducing an outsourced secure, cloud based approach to work-at-home agents. Download the Taking the At-Home Agent Model to the Next Level PDF here
Sitel | 08 February 2012
SITEL Voice Architecture

SIP Voice Architecture: What is it? And how contact center operators can save money using it. Download the SITEL Voice Architecture PDF here
Sitel | 08 February 2012
Social Media Customer Engagement

Strategic Planning Considerations For Contact Centre Organisations Download the Social Media Customer Engagement PDF here
Sitel | 08 February 2012
This Partners Value Proposition

This Partners Value Proposition: our one page summary of who we are, what we do and how we help clients get the best from Outsourcing Download the This Partners Value Proposition ...
This Partners | 01 November 2011
Governance of Agile Software Projects White Paper

Experts see the central and highly optimised governance of multiple service providers – fully in line with customers’ requirements – as the future in outsourcing servi- ces deliver...
PLIXOS | 13 September 2011
Managed services: making light work of the merger

When it comes to making things run smoothly during the time of a merger, managed services can provide some great benefits. Such a service can fundamentally simplify the integration...
e-know.net Limited | 22 July 2011
A story of success for Managed services and the legal industry

After a period of strong growth, both organic and by acquisition, Morrisons Solicitors reached an IT crossroads. An ageing infrastructure, disparate and restrictive software and li...
e-know.net Limited | 22 July 2011
10 good reasons for law firms to make the switch to managed services

By Helen Newman, on behalf of e-know.net Limited • June 2011 Take a quick straw poll of IT directors in large law firms and you’ll find a certain resilience to the current economic...
e-know.net Limited | 30 June 2011