Outsource Magazine

A recent research report, commissioned by Oracle, which questioned 1,500 consumers and 250 contact centre managers, revealed a startling difference between what customer expectations are and the way businesses in the UK (and Europe) are dealing with them.

On top of this, it also revealed that out of the whole of Europe, British consumers are the most critical of customer service operations.

Download Building Customer Relationships through Effective Service - PDF

Percepta is a global customer contact specialist with offices in Europe, Asia Pacific, North America, South Africa and Australia. We design and manage customer experience programmes for some of the world's largest and most recognised brands.

We do this by partnering with organisations to understand their business and their customers, create world class experiences and develop advocates and ambassadors for brands and products. We have Customer Relationship Centres and Business Assistance Centres across the globe, each delivering tangible returns for our partners.