Setting Up Contact Centre’s In Emerging Markets: Our China ExperienceSetting Up Contact Centre’s In Emerging Markets: Our China Experience
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15 April 2011
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Our client had already established a team in the market and needed to work with us to design, develop and implement a programme to be able to manage the operation more effectively, improve customer satisfaction and turn the centre from one that was seen as a cost burden to one that influenced repeat purchases... Click here to download the PDF
By: percepta
Percepta is a Customer Experience organisation. This means we help businesses understand the journey of their customers, integrate customer voice and make improvements to business practices. …
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