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- 'Back office' shared services and 100 years of scientific management
- 2011: outsourcing predictions
- 4th Cloud Computing World Forum 2012
- A Logica Progression
- A Mather of Principle
- A new dawn for UK healthcare
- A Prescription To Outsource Success
- A Real Mess
- A shift to the right (Part 2)
- A shift to the right?
- Aberdeen Group
- After the Crisis
- Alan Leaman
- All play and no work: the gamification of your solution?
- Alliance Boots outsources pensions
- An education...
- An outsourcing pub quiz? Whatever next?
- Arbitrage Now
- Are public sector cuts good news for the private sector?
- Are we in the business of outsourcing, sourcing or services?
- Aviva Plc
- Back office savings go up in smoke
- Bharat Vagadia
- Big Society: big trouble for public sector workers?
- Breaking the data protection deadlock
- Brian Gorman
- Bribery, corruption and outsourcing responsibility
- Building Customer Relationships Through Effective Service
- Call Britannia
- Call centre provider Garlands falls
- Cameron admits mistakes over immigration cap. Or does he?
- Capita backs high-volume scanning to deliver best practice
- Carillion Communications limited
- CDS Global achives ImageTrac ROI in less than two months
- Cleveland Police opts for Steria
- Clinical Strategist
- Cloud awards shortlist revealed
- Cloud computing – is there a silver lining?
- Cloud computing: what are you signing up to?
- cloudamour
- Clouding your business with data protection issues? (Part 1)
- Clouding your business with data protection issues? (Part 2)
- Colin Grace
- Collaboration is the future
- Commonwealth Games could become costly for India
- Compare the Cloud
- Consultancy Captain
- Crexia
- Custom apps focus for UK ITO
- Customer Service – a necessary cost or profit opportunity?
- Daniel Sasaki
- Delivering back-office savings in the UK public sector
- Delivering public service through social enterprises: the next Big Idea?
- Delivering Savings from UK Public Sector Shared Service Centres
- Developers/Business Analyst
- DHL Procurement Outsourcing set up
- DHL secures British Gas tie-in
- Diligenta secures £250m deals
- Do the users wear the trousers?
- Documentary Evidence
- Double dip: outsourcing opportunities, not obstacles?
- Driving In My Car
- Dwindling IT uptake could mean offshore time bomb
- e-know.net Limited
- Education, Education, Education....Outsourcing?
- EMRG's 12th Annual Sourcing Summit
- EOA Awards 2012
- Equitable Life does BlackRock deal
- EurIndia Offshore Consulting
- Europe 2010 - Delivering Inclusive Growth: Lessons from the Lisbon Strategy
- Exclusion of liability clauses: fig leaf or real protection?
- Fair Deal or No Deal?
- Ferguson Snell & Associates
- Follow the Paper Trail
- Food for thought for encouraging enterprise growth ahead of the budget
- Formanek on Pharma
- Forum Events
- Gartner Application Architecture, Development & Integration Summit
- GNM outsources marketing design
- Governance of Agile Software Projects White Paper
- Government cuts - unparalleled opportunity for outsourcing firms?
- Government ICT policy: throwing the baby out with the bath water?
- Government shared services: how much longer?
- Head of Business Change
- Head of Finance (Commercial Business Partner)
- Head of Finance UKGI Planning
- Head of Finance UKGI Planning
- Head of Operations Delivery
- Head of Service
- Helena Parry
- HGSL buys Careline Services
- High Court Sends Contract Message
- How do small and medium-sized enterprises (SMEs) best benefit from outsourcing?
- How outsourcers manage human capital (Part 2)
- How outsourcing can help the public sector...
- How to avoid marriage guidance in outsourcing
- How to turn strategy into practice
- I&P Operations Planning Consultant
- Immigration cap – is it really business-friendly?
- Incest in the industry?
- Indian prison workers in outsourcing: more questions than answers?
- Infoline
- Innovation takes two
- Integreon in Bristol: slow start
- Intelligent customers: UK healthcare
- Interesting times for legal outsourcing
- Interview: Chris Halward, NOA Programmes Director
- Interview: Deborah Kops, SourcingChange.com
- Is ethical guidance for legal outsourcing imminent?
- Is offshoring the answer?
- Is the government biting its nose off to spite its face?
- John Sheridan
- Karen Paterson
- Keeping your users satisfied
- Laura Shields
- Lead IT Architect
- Leading the Way
- Legal Process Outsourcing in the new legal services landscape
- Location, location, location
- Logica
- Management 101
- Managing IT talent
- Martyn Hart
- Michel Robert
- Midsummer murders or winter of discontent?
- More Than Just a Headcount
- Motivating and Incentivising Staff at Call Centres
- Multi-sourcing: driving the outsourcing industry?
- Naugh-tee...
- NCO Europe
- Nearshore, onshore or offshore for investment banks?
- New Worlds
- NHS IT: the public sector outsourcing challenge
- Nick Mellors
- NOA 25th Anniversary & Conference
- NOA announces change to Board
- NOA Awards 2010: full results
- NOA Awards 2011: the winners...
- NOA Summit and Awards: Call for Entries
- Notes on a Scandal
- Nothing north of Watford
- Ofcom to crack down on silent calls
- OK, now I'm listening...
- Op2i
- Open Public Services White Paper: a golden opportunity for outsourcers?
- Operational Efficiency in Financial Services
- Operations & Technology in Financial Services
- OPINION: The Erosion of Good Business
- OPINION: The Value of Freelancers
- OPINION: to offshore or not to offshore?
- Our readers are worth recruiting
- Outsource - or cloudsource?
- Outsource magazine and the ACCA announce an exclusive partnership
- Outsource roundtable: outsourcing and the inexorable rise of extraterritorial regulation
- Outsource, insource or shared service? There’s a place for each service model in the NHS…
- Outsourcing and data security: the layman’s view?
- Outsourcing and planning for unknown demands
- Outsourcing suppliers: are they really all fat cats?
- Outsourcing training takes a slice of the pie
- Outsourcing: changing the face of business
- Ovum
- Pathology Partners
- Percepta UK Ltd
- Peter Brooks
- Phone Home
- PLIXOS
- Post-Election Thoughts (Part 1)
- Post-Election Thoughts (Part 2)
- Post-Election Thoughts (Part 3)
- Predicting the Success of a Public-Private Partnership (Part 1)
- Private sector to the rescue...
- Process Improvement Board
- Production Support People Ltd
- Public sector outsourcing on the rise
- Public sector outsourcing: tackling the SME challenge
- Public Sector Roundtable: To Share, or Not to Share?
- Public sector shared services: no more excuses!
- Public Service Events
- Putting the Data (Ware)House in Order
- Q&A: Anton Manley, HEROtsc
- Q&A: David Eveleigh, BT Global Services
- Q&A: David Poole, CEO, Serco Global Services UK & Europe
- Q&A: Dilbagh Gill, Mahindra Satyam
- Q&A: Don Peppers, Peppers & Rogers
- Q&A: Duncan Aitchison, TPI
- Q&A: Dylan Roberts, Leeds CC
- Q&A: Jeff Wallbank, Kent Connects
- Q&A: John Dickens, NEC Europe
- Q&A: Julianne Hately, Molson Coors
- Q&A: Wolfgang Benkel, Forrester Research
- Relationship and openness: key ingredients for successful offshore transitions
- Review Ructions
- Richard Condon
- Right From The Start
- Roundtable Review: The Wood for the Trees?
- RPO Comes of Age
- Sage (UK) Ltd
- Schools and the private sector: a marriage of mutual convenience
- Scottish Development International
- Senior Accountant
- Senior Business Consultant
- Senior IT Auditor
- Senior Manager Group Economic Capital
- Senior Manager, Financial Management & Actuarial Audit
- Senior Manager, Financial Management & Actuarial Audit
- Separating retail and investment banking: the impact on outsourcing arrangements
- Serco profits up nearly 22%
- Setting the Standard
- Share + Share Alike
- Sharing the Burden
- Shelley Thomas
- Simon Briskman
- Smart Cities Europe 2012
- SME Outsourcing
- SMEs should not be shy of embracing the business benefits of outsourcing
- Some none too subtle shifts in the commerce of outsourcing
- Starting with risk in mind
- Stephenson Harwood
- Successful CEOs know that good business processes play like great music
- Supply Chain Manager
- Swiss Post wins M&S logistics deal
- Talent Show
- Talentspotting
- Tax Matters
- Telecom Service Centres Ltd
- Telling the positive story of UK ITO trends
- Ten months or ten years: implementing change
- The Bribery Act: one month on…
- The challenges of emerging from recession
- The Data Protection issues of outsourcing
- The drive towards transparency
- The End of NPfIT
- The era of easy assumptions about outsourcing is over
- The importance of a robust data strategy
- The Legal Process
- The Legal View: Storm Clouds on the Horizon?
- The LSO View
- The outlook for 2012
- The perils of client ambiguity
- The Post-Election Landscape
- The Professional Perspective
- The public sector shared services paradox
- The Recruiting Officer
- The Roadmap to Customer Loyalty
- The value of appearing well connected
- The Value of Transparency
- This Partners
- Today’s UK Retail IT Outsourcing Outlook
- Transforming outsourcing
- Transition and Change
- UK General outsources claims
- UK skills gap fuels offshoring
- UK's Silicon Valley - growing onshoring
- UKGI Treasury Manager
- Visa fraud puts the spotlight back on outsourcing
- Whatever you do, don't do this...
- Who’s Bribing Whom?
- Why Santander and New Call Telecom came back to Blighty
- Why suppliers should not be held up as outsourcing scapegoats
- Why the new Data Protection Regulations are bad for outsourcing in Europe
- Wisdom and foolishness: public procurement and outsourcing
- Work in Process
- Xchanging shares hit
- Ireland
- A challenge and an opportunity
- Breaking the data protection deadlock
- BT Global Services suffers
- Dell turns to outsourcing
- Denis Creighton
- Europe 2010 - Delivering Inclusive Growth: Lessons from the Lisbon Strategy
- Gartner names offshore Top 30
- Invest Northern Ireland
- Outsourcing and planning for unknown demands
- Q&A: Wolfgang Benkel, Forrester Research
- US firm heads up UK census deal
- Western Europe outsourcing booms
- France
- Breaking the data protection deadlock
- Europe 2010 - Delivering Inclusive Growth: Lessons from the Lisbon Strategy
- France a Hub for Emerging Biotech Outsourcing Field
- Micora Sarl
- Our readers are worth recruiting
- Q&A: Duncan Aitchison, TPI
- Q&A: Frank de Reij, Air France-KLM
- Q&A: Wolfgang Benkel, Forrester Research
- Germany
- Benchmarking of IT Outsourcing on an operational level
- Berlin Partner GMBH
- Boehringer Ingelheim
- Breaking the data protection deadlock
- CIMI.Con Evolution 2012
- Corporate IT Exchange
- EOA Germany
- Europe 2010 - Delivering Inclusive Growth: Lessons from the Lisbon Strategy
- Germany Focus
- Germany Trade and Invest GmbH
- Governance of Agile Software Projects White Paper
- How do small and medium-sized enterprises (SMEs) best benefit from outsourcing?
- Joerg Stimmer
- NASSCOM eyes Central Europe’s gold
- Our readers are worth recruiting
- PLIXOS
- Q&A: Duncan Aitchison, TPI
- Q&A: John Dickens, NEC Europe
- Q&A: Julianne Hately, Molson Coors
- Q&A: Wolfgang Benkel, Forrester Research
- Standardisation in outsourcing
- Spain
- Breaking the data protection deadlock
- Custom apps focus for UK ITO
- Europe 2010 - Delivering Inclusive Growth: Lessons from the Lisbon Strategy
- Gartner names offshore Top 30
- Gartner Symposium/ITxpo
- Our readers are worth recruiting
- Q&A: Federico Florez
- Q&A: John Dickens, NEC Europe
- Q&A: Wolfgang Benkel, Forrester Research
- The Netherlands
- 7th Corporate Counsel Exchange
- BIS Group
- Breaking the data protection deadlock
- Europe 2010 - Delivering Inclusive Growth: Lessons from the Lisbon Strategy
- Interview: Deborah Kops, SourcingChange.com
- KGS Global
- Northern Lights
- Omnext
- Our readers are worth recruiting
- Q&A: Frank de Reij, Air France-KLM
- Q&A: Vic Khan, AMS Shared Services
- Q&A: Wolfgang Benkel, Forrester Research
- Relationship and openness: key ingredients for successful offshore transitions
- Other
- 4th Annual Nordic Enterprise & Process Excellence Forum
- All play and no work: the gamification of your solution?
- Breaking the data protection deadlock
- CFO Exchange
- CIO CEE
- Estonian Investment & Trade Agency
- Europe 2010 - Delivering Inclusive Growth: Lessons from the Lisbon Strategy
- From Belarus to Infinity - and Beyond
- Gartner names offshore Top 30
- GEM Forum for CEE, SEE and CIS
- GEM Forum Nordics
- IT Outsourcing: Improve Your Efficiency Through Our IT Excellence
- Laura Shields
- LawTech Europe Congress
- NASSCOM eyes Central Europe’s gold
- Newly emerging offshore centres move centre-stage
- Nord Outsourcing
- Northern Lights
- Obama runs into a BRIC wall
- Our readers are worth recruiting
- Q&A: Duncan Aitchison, TPI
- Q&A: Frank de Reij, Air France-KLM
- Q&A: John Dickens, NEC Europe
- Q&A: Rene Keller, Swiss Life
- Q&A: Valentin Kazan, VP, IBA Group
- Q&A: Vic Khan, AMS Shared Services
- Q&A: Wolfgang Benkel, Forrester Research
- Shared Services and Outsourcing Exchange
- Smart Intelligence
- Talent Show
- Total HR
- UN/WTO International Trade Centre (ITC)
- Work in Process
- 'Back office' shared services and 100 years of scientific management
- 2011: outsourcing predictions
- 4th Cloud Computing World Forum 2012
- 7th Corporate Counsel Exchange
- A challenge and an opportunity
- A Logica Progression
- A Mather of Principle
- A new dawn for UK healthcare
- A Prescription To Outsource Success
- A Real Mess
- A shift to the right?
- Aberdeen Group
- After the Crisis
- Alan Leaman
- Alliance Boots outsources pensions
- An education...
- An outsourcing pub quiz? Whatever next?
- Arbitrage Now
- Are public sector cuts good news for the private sector?
- Back office savings go up in smoke
- Benchmarking of IT Outsourcing on an operational level
- Bharat Vagadia
- Big Society: big trouble for public sector workers?
- BIS Group
- Boehringer Ingelheim
- Breaking the data protection deadlock
- Brian Gorman
- Bribery, corruption and outsourcing responsibility
- BT Global Services suffers
- Building Customer Relationships Through Effective Service
- Building Customer Relationships through Effective Service
- Call Britannia
- Call centre provider Garlands falls
- Cameron admits mistakes over immigration cap. Or does he?
- Capita backs high-volume scanning to deliver best practice
- Carillion Communications limited
- CDS Global achives ImageTrac ROI in less than two months
- CFO Exchange
- CIMI.Con Evolution 2012
- CIO CEE
- Cleveland Police opts for Steria
- Cloud awards shortlist revealed
- Cloud computing: what are you signing up to?
- Clouding your business with data protection issues? (Part 1)
- Clouding your business with data protection issues? (Part 2)
- Colin Grace
- Collaboration is the future
- Coming of age? Next steps for real estate outsourcing in Europe
- Consultancy Captain
- Corporate IT Exchange
- Crexia
- Custom apps focus for UK ITO
- Customer Service – a necessary cost or profit opportunity?
- Daniel Sasaki
- Delivering back-office savings in the UK public sector
- Delivering public service through social enterprises: the next Big Idea?
- Delivering Savings from UK Public Sector Shared Service Centres
- Dell turns to outsourcing
- Denis Creighton
- DHL Procurement Outsourcing set up
- DHL secures British Gas tie-in
- Diligenta secures £250m deals
- Do the users wear the trousers?
- Dwindling IT uptake could mean offshore time bomb
- E-Discovery Europe
- e-know.net Limited
- Education, Education, Education....Outsourcing?
- Engaging with customers from day one
- EOA Germany
- EurIndia Offshore Consulting
- Europe 2010 - Delivering Inclusive Growth: Lessons from the Lisbon Strategy
- Europe Congress
- Exclusion of liability clauses: fig leaf or real protection?
- Fair Deal or No Deal?
- Follow the Paper Trail
- Ford extends CSC deal
- Forrester
- Forum Events
- France a Hub for Emerging Biotech Outsourcing Field
- From Belarus to Infinity - and Beyond
- Gartner Application Architecture, Development & Integration Summit
- Gartner names offshore Top 30
- Gartner Symposium/ITxpo
- GEM Forum for CEE, SEE and CIS
- GEM Forum Nordics
- Germany Focus
- Germany Trade and Invest GmbH
- GNM outsources marketing design
- Governance of Agile Software Projects White Paper
- Government cuts - unparalleled opportunity for outsourcing firms?
- Government shared services: how much longer?
- Helena Parry
- HGSL buys Careline Services
- High Court Sends Contract Message
- How do small and medium-sized enterprises (SMEs) best benefit from outsourcing?
- How outsourcers manage human capital (Part 2)
- How outsourcing can help the public sector...
- How to avoid marriage guidance in outsourcing
- How to turn strategy into practice
- IBA Group
- IBA Software Services
- Immigration cap – is it really business-friendly?
- Incest in the industry?
- Increasing Savings by Reducing Car Hire
- Indian prison workers in outsourcing: more questions than answers?
- Infoline
- Innovation takes two
- Integreon in Bristol: slow start
- Interesting times for legal outsourcing
- Interview: Chris Halward, NOA Programmes Director
- Interview: Deborah Kops, SourcingChange.com
- Interview: John Hall, Siemens IT Services & Solutions
- Is ethical guidance for legal outsourcing imminent?
- Is offshoring the answer?
- Is the government biting its nose off to spite its face?
- Is there any value to being Number 1?
- IT Outsourcing: Improve Your Efficiency Through Our IT Excellence
- Joerg Stimmer
- Karen Paterson
- Keeping your users satisfied
- Laura Shields
- LawTech Europe Congress
- Leading the Way
- Legal Process Outsourcing in the new legal services landscape
- Logica
- Management 101
- Managing IT talent
- Managing Urgent Consumer and Media Responses
- Martyn Hart
- Michel Robert
- Midsummer murders or winter of discontent?
- More Than Just a Headcount
- Multi-sourcing: driving the outsourcing industry?
- NASSCOM eyes Central Europe’s gold
- Naugh-tee...
- NCO Europe
- Nearshore, onshore or offshore for investment banks?
- New Worlds
- Newly emerging offshore centres move centre-stage
- NHS IT: the public sector outsourcing challenge
- Nick Mellors
- NOA announces change to Board
- NOA Awards 2011: the winners...
- NOA Summit and Awards: Call for Entries
- Nord Outsourcing
- Northern Lights
- Notes on a Scandal
- Nothing north of Watford
- Obama runs into a BRIC wall
- Ofcom to crack down on silent calls
- OK, now I'm listening...
- Omnext
- Op2i
- Op2i Outsourcing Survey 2008 Exec Summary
- Op2i Outsourcing Survey Report
- Opal Financial Group
- Open Public Services White Paper: a golden opportunity for outsourcers?
- Operational Efficiency in Financial Services
- OPINION: The Erosion of Good Business
- OPINION: The Value of Freelancers
- OPINION: to offshore or not to offshore?
- Our readers are worth recruiting
- Outsource - or cloudsource?
- Outsource magazine and the ACCA announce an exclusive partnership
- Outsource, insource or shared service? There’s a place for each service model in the NHS…
- Outsourcing and data security: the layman’s view?
- Outsourcing and planning for unknown demands
- Outsourcing IT Q&A: what is IPv6 and why does my business need to know about it?
- Outsourcing suppliers: are they really all fat cats?
- Outsourcing: changing the face of business
- Ovum
- Pathology Partners
- Percepta UK Ltd
- Percepta’s RoadmapTM methodology: Driving increases in customer satisfaction
- Peter Brooks
- Phone Home
- PLIXOS
- Post-Election Thoughts (Part 1)
- Post-Election Thoughts (Part 2)
- Post-Election Thoughts (Part 3)
- Predicting the Success of a Public-Private Partnership (Part 1)
- Private sector to the rescue...
- Process Improvement Board
- Production Support People Ltd
- Providing an All-Round Service for Clients
- Public procurement rules and outsourcing in the EU – time for change?
- Public sector outsourcing on the rise
- Public sector outsourcing: tackling the SME challenge
- Public Sector Roundtable: To Share, or Not to Share?
- Public sector shared services: no more excuses!
- Public Service Events
- Q&A: Anton Manley, HEROtsc
- Q&A: David Eveleigh, BT Global Services
- Q&A: David Poole, CEO, Serco Global Services UK & Europe
- Q&A: Dilbagh Gill, Mahindra Satyam
- Q&A: Don Peppers, Peppers & Rogers
- Q&A: Duncan Aitchison, TPI
- Q&A: Dylan Roberts, Leeds CC
- Q&A: Federico Florez
- Q&A: Frank de Reij, Air France-KLM
- Q&A: Jeff Wallbank, Kent Connects
- Q&A: John Dickens, NEC Europe
- Q&A: Julianne Hately, Molson Coors
- Q&A: Rene Keller, Swiss Life
- Q&A: Valentin Kazan, VP, IBA Group
- Q&A: Vic Khan, AMS Shared Services
- Q&A: Wolfgang Benkel, Forrester Research
- Relationship and openness: key ingredients for successful offshore transitions
- Review Ructions
- Richard Condon
- Right From The Start
- Roadmap to Customer Loyalty
- Roundtable Review: The Wood for the Trees?
- RPO Comes of Age
- Schools and the private sector: a marriage of mutual convenience
- Scottish Development International
- Separating retail and investment banking: the impact on outsourcing arrangements
- Serco profits up nearly 22%
- Setting the Standard
- Setting Up Contact Centre’s In Emerging Markets: Our China Experience
- Shared Services and Outsourcing Exchange
- Sharing the Burden
- Shelley Thomas
- Simon Briskman
- Smart Intelligence
- SME Outsourcing
- SMEs should not be shy of embracing the business benefits of outsourcing
- SSON's 12th Annual European Shared Services & Outsourcing Week: a review
- Standardisation in outsourcing
- Starting with risk in mind
- Stephenson Harwood
- Successful CEOs know that good business processes play like great music
- Swiss Post wins M&S logistics deal
- Talent Show
- Talentspotting
- Telling the positive story of UK ITO trends
- Ten months or ten years: implementing change
- The Bribery Act: one month on…
- The challenges of emerging from recession
- The Data Protection issues of outsourcing
- The drive towards transparency
- The End of NPfIT
- The era of easy assumptions about outsourcing is over
- The importance of a robust data strategy
- The Legal Process
- The Legal View: Storm Clouds on the Horizon?
- The LSO View
- The outlook for 2012
- The perils of client ambiguity
- The Post-Election Landscape
- The Professional Perspective
- The public sector shared services paradox
- The Recruiting Officer
- The Roadmap to Customer Loyalty
- The significance for outsourcing of the proposed EU Data Protection Regulations
- The Value of Transparency
- This Partners
- Today’s UK Retail IT Outsourcing Outlook
- Total HR
- Transforming outsourcing
- Transition and Change
- UK General outsources claims
- UK skills gap fuels offshoring
- UK's Silicon Valley - growing onshoring
- UN/WTO International Trade Centre (ITC)
- Understanding Value
- US firm heads up UK census deal
- Visa fraud puts the spotlight back on outsourcing
- we.CONECT Global Leaders
- Western Europe outsourcing booms
- Whatever you do, don't do this...
- Who’s Bribing Whom?
- Why Santander and New Call Telecom came back to Blighty
- Why the new Data Protection Regulations are bad for outsourcing in Europe
- Wisdom and foolishness: public procurement and outsourcing
- Work in Process
- Xchanging shares hit
- UK
- North America / Caribbean
- USA
- A perfect storm is coming for call centres
- AECOM wins US Army, road deals
- After the Crisis
- Arbitrage Now
- Are you a Paper Tiger? The culture of contracts
- Brandi Moore
- Call Center Week
- Catherine Woods
- Cloud computing: what are you signing up to?
- Culture Clash
- Danny Ertel
- Digital trailblazer
- Does your customer service strategy include the latest user trends?
- Economics is a great leveller
- Emerging Managers Summit
- Formanek on Pharma
- HCL secures $500m Merck contract
- Health checks: an ounce of prevention
- Highlights from the SIG Global Sourcing Summit
- How outsourcers manage human capital (Part 2)
- IBM to buy Sterling Commerce
- Indian strike soothed by US break
- Innovation takes two
- Interview: Deborah Kops, SourcingChange.com
- Is ethical guidance for legal outsourcing imminent?
- Kevin Parikh
- Last-minute event in New York on October 13th
- Legal Process Outsourcing in the new legal services landscape
- Location, location, location
- Nasscom prepares for US lobbying
- New Worlds
- Nothing north of Watford
- Obama runs into a BRIC wall
- Obama's maiden voyage
- Olen Pepple
- OPINION: The Erosion of Good Business
- Our readers are worth recruiting
- Perot expands into engineering
- Platforms make sense in the Cloud!
- Public sector outsourcing and the new normal
- Q&A: Bill Huber, TPI
- Q&A: Don Peppers, Peppers & Rogers
- Q&A: Julianne Hately, Molson Coors
- Q&A: Norm Judah, Microsoft
- RPO Comes of Age
- Shared Services for Hospitality
- SharedXpertise
- SIG CEO Dawn Evans interviews Jamie Liddell, Editor, Outsource
- Skip the “pick and plunk” – use storyboards to plan your solution sell
- Sourcing Interests Group
- Starting with risk in mind
- Sugar CRM
- Swimming lessons for outsourcing
- Team International Inc
- Texas 'to end IBM deal'
- The Conference Board
- The Knowledge Congress
- The Legal Process
- The LSO View
- The power of direct needs association
- The Professional Perspective
- The Provider View
- The World According to Steve
- Tom Topolinski
- Tracey Friend
- US bank outsourcing to hit $67.2bn
- Visa fraud puts the spotlight back on outsourcing
- Warning over IBM Texas deal
- Winds of change: reflections on US healthcare reform
- Winds of change: reflections on US healthcare reform (Part 2)
- Wisdom and foolishness: public procurement and outsourcing
- Wish They Weren’t Here?
- Canada
- Canadian outsourcing trends: June 2011 update
- CCSI Technology Solutions rebrands
- ContactNB
- Critical aspects of governance in outsourcing: insights from industry
- Gartner names offshore Top 30
- HCL secures $500m Merck contract
- Michael Hart
- Mitigating risk in outsourcing
- Our readers are worth recruiting
- Q&A: Julianne Hately, Molson Coors
- Starting with risk in mind
- Other
- A perfect storm is coming for call centres
- AECOM wins US Army, road deals
- After the Crisis
- Arbitrage Now
- Are you a Paper Tiger? The culture of contracts
- Brandi Moore
- Canadian outsourcing trends: June 2011 update
- Catherine Woods
- CCSI Technology Solutions rebrands
- Cloud computing: what are you signing up to?
- ContactNB
- Critical aspects of governance in outsourcing: insights from industry
- Culture Clash
- Danny Ertel
- Digital trailblazer
- Does your customer service strategy include the latest user trends?
- Economics is a great leveller
- Emerging Managers Summit
- Formanek on Pharma
- Gartner names offshore Top 30
- HCL secures $500m Merck contract
- Health checks: an ounce of prevention
- Highlights from the SIG Global Sourcing Summit
- How outsourcers manage human capital (Part 2)
- Indian strike soothed by US break
- Innovation takes two
- Interview: Deborah Kops, SourcingChange.com
- Is ethical guidance for legal outsourcing imminent?
- Is there any value to being Number 1?
- Kevin Parikh
- Last-minute event in New York on October 13th
- Legal Process Outsourcing in the new legal services landscape
- Michael Hart
- Mitigating risk in outsourcing
- Nasscom prepares for US lobbying
- New Worlds
- Nothing north of Watford
- Obama runs into a BRIC wall
- Olen Pepple
- Op2i Outsourcing Survey 2008 Exec Summary
- Op2i Outsourcing Survey Report
- Opal Financial Group
- OPINION: The Erosion of Good Business
- Our readers are worth recruiting
- Outsourcing IT Q&A: what is IPv6 and why does my business need to know about it?
- Perot expands into engineering
- Public Funds Summit East
- Public sector outsourcing and the new normal
- Q&A: Bill Huber, TPI
- Q&A: Don Peppers, Peppers & Rogers
- Q&A: Julianne Hately, Molson Coors
- Q&A: Norm Judah, Microsoft
- RPO Comes of Age
- SharedXpertise
- SIG CEO Dawn Evans interviews Jamie Liddell, Editor, Outsource
- Skip the “pick and plunk” – use storyboards to plan your solution sell
- Sourcing Interests Group
- Starting with risk in mind
- Swimming lessons for outsourcing
- Team International Inc
- Texas 'to end IBM deal'
- The Conference Board
- The Knowledge Congress
- The Legal Process
- The LSO View
- The power of direct needs association
- The Professional Perspective
- The Provider View
- The World According to Steve
- Tracey Friend
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- Visa fraud puts the spotlight back on outsourcing
- Warning over IBM Texas deal
- Winds of change: reflections on US healthcare reform
- Winds of change: reflections on US healthcare reform (Part 2)
- Wisdom and foolishness: public procurement and outsourcing
- Wish They Weren’t Here?
- USA
- South / Central Asia
- India
- An Excellent Process…
- Arbitrage Now
- Are you a Paper Tiger? The culture of contracts
- Brandi Moore
- Can China's IT Services market live up to the hype?
- Commonwealth Games could become costly for India
- Cracking the Wip
- Culture Clash
- Economics is a great leveller
- ELECTRONICS AND COMPUTER SOFTWARE EXPORT PROMOTION COUNCIL (ESC)
- Fleming Gulf Conferences
- Formanek on Pharma
- Gartner names offshore Top 30
- Hosting a global event - what can we learn about outsourcing governance?
- How outsourcers manage human capital (Part 2)
- Indian ER&D share grows
- Indian grads lack skills: survey
- Indian ITO: a three-part plan for achieving non-linear revenue growth
- Indian prison turns provider
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- Indian strike soothed by US break
- Is there any value to being Number 1?
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- Location, location, location
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- New Worlds
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- Nothing north of Watford
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- Obama's maiden voyage
- Our readers are worth recruiting
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- Q&A: David Eveleigh, BT Global Services
- Ravichandran Venkataraman
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- Syntel launches Chennai facility
- Taking the Chair
- The Legal Process
- The LSO View
- The Professional Perspective
- The Talent Question
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- Wish They Weren’t Here?
- Bangladesh
- Sri Lanka
- Other
- An Excellent Process…
- Arbitrage Now
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- Asia has so much more to offer
- Bangladesh
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- BTRC
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- Cracking the Wip
- Culture Clash
- Digital trailblazer
- Economics is a great leveller
- ELECTRONICS AND COMPUTER SOFTWARE EXPORT PROMOTION COUNCIL (ESC)
- Fleming Gulf Conferences
- Formanek on Pharma
- Gartner names offshore Top 30
- Hosting a global event - what can we learn about outsourcing governance?
- How outsourcers manage human capital (Part 2)
- Indian ER&D share grows
- Indian grads lack skills: survey
- Indian ITO: a three-part plan for achieving non-linear revenue growth
- Indian prison turns provider
- Indian prison workers in outsourcing: more questions than answers?
- Indian strike soothed by US break
- Legal Process Outsourcers don’t fall foul of Indian Advocates Act
- NASSCOM eyes Central Europe’s gold
- Nasscom prepares for US lobbying
- New HCL President Business Services
- New Worlds
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- Nothing north of Watford
- Obama runs into a BRIC wall
- Op2i Outsourcing Survey 2008 Exec Summary
- Op2i Outsourcing Survey Report
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- Q&A: David Eveleigh, BT Global Services
- Q&A: Vic Khan, AMS Shared Services
- Ravichandran Venkataraman
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- Salvo Global
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- Syntel launches Chennai facility
- Taking the Chair
- The Legal Process
- The LSO View
- The Talent Question
- UN/WTO International Trade Centre (ITC)
- Why Santander and New Call Telecom came back to Blighty
- India
- Middle East/Africa
- Kenya
- Egypt
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- Beneath the Surface
- Egypt - BPO for many applications
- Etisal International
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- Gartner names offshore Top 30
- Is there any value to being Number 1?
- Newly emerging offshore centres move centre-stage
- Our readers are worth recruiting
- Pharaoh Trade
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- Lebanon
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- Customer Experience Management Summit Africa
- East Africa Outsourcing Summit
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- Etisal International
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- FIPA UK
- Forrester
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- Interesting times...
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- Q&A: Dilbagh Gill, Mahindra Satyam
- Shared Services and Outsourcing Africa 2012
- Small and medium-sized businesses look towards Egypt
- Sourcing unravels in the Arab world
- The last frontier
- When speed matters
- Latin America
- Angelica Mari interviews Mark Kobayashi-Hillary on Brazilian IT
- Brazil IT Outsourcing Value Proposition
- Chile-IT
- From Shadows to Limelight
- Gartner names offshore Top 30
- HCL secures $500m Merck contract
- Head-to-Head: Frank Casale & Mark Hillary
- Is there any value to being Number 1?
- New Worlds
- Newly emerging offshore centres move centre-stage
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- Op2i Outsourcing Survey 2008 Exec Summary
- Op2i Outsourcing Survey Report
- Our readers are worth recruiting
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- Q&A: Emma Teodoro, CAI-STA
- SulAmerica, IBM sign $200m deal
- The Professional Perspective
- The Provider View
- Wish They Weren’t Here?
- Asia/Pacific
- China
- 2011: outsourcing predictions
- Arbitrage Now
- Can China's education system support outsourcing?
- Can China's IT Services market live up to the hype?
- China "mature" but not perfect
- China, the Cloud and building bridges
- China: a different view
- Chinese choices: location selection considerations for global enterprises
- Cisco restructures Asia Pacific ops
- Formanek on Pharma
- Gartner names offshore Top 30
- How outsourcers manage human capital (Part 2)
- Is there any value to being Number 1?
- ITO2012
- Martin Conboy at the IOS
- New Worlds
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- Noppen
- Nothing north of Watford
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- Private Properties
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- Salvo Global
- Services Outsourcing in China - Episode 1
- Services Outsourcing in China - Episode 2: China's Top Outsourcing Companies
- Services Outsourcing in China - Episode 3: China's Top Outsourcing Cities
- Services Outsourcing in China - Episode 4: Outsourced Services Available from China
- Services Outsourcing in China - Episode 5: Outsourcing in China's Provinces and Regions
- Services Outsourcing in China - Episode 6: China's High Tech Parks and Zones
- Services Outsourcing in China - Episode 7: Issues when Outsourcing from China
- Services Outsourcing in China - Episode 8: How to Participate in China's Growth
- Setting Up Contact Centre’s In Emerging Markets: Our China Experience
- Shared Services & Outsourcing Week China 2012
- Shareholder satisfaction in a low-growth economy
- The rise and rise of China – will the bubble burst?
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- Cognizant expands in Manila
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- Gartner names offshore Top 30
- ILO: insomnia for BPO Filipinos
- Location, location, location
- Make IT Philippines
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- Nothing north of Watford
- Our readers are worth recruiting
- PAL outsourcing “to be reviewed”
- Private Properties
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- Q&A: Emma Teodoro, CAI-STA
- Q&A: Vic Khan, AMS Shared Services
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- Australia
- Asia has so much more to offer
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- Australia – the really lucky country
- Australian BPO body formed
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- Customer Service – a necessary cost or profit opportunity?
- Economics is a great leveller
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- Give me a home among the gum trees...
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- New Zealand
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- Australia – the really lucky country
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- Australian dollar gives boost to virtual malls
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- Can China's IT Services market live up to the hype?
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- China: a different view
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- Cisco restructures Asia Pacific ops
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- Cost not the driver of Australian outsource rise
- DBS slated for outsourced ATM woes
- Economics is a great leveller
- EDS HP merger wins approval
- Everything old is new again
- Fleming Gulf Conferences
- Formanek on Pharma
- Gartner names offshore Top 30
- Give me a home among the gum trees...
- How outsourcers manage human capital (Part 2)
- I love a sunburnt country, a land of sweeping plains...
- ILO: insomnia for BPO Filipinos
- Infosys closes Thai BPO centre
- Is the Australian call centre outsourcing industry dying?
- ITO2012
- ITX Asia 2012
- JFPS
- Make IT Philippines
- Martin Conboy
- Martin Conboy at the IOS
- New Worlds
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- Noppen
- Nothing north of Watford
- Obama runs into a BRIC wall
- Op2i Outsourcing Survey Report
- Our readers are worth recruiting
- Outsourcing IT Q&A: what is IPv6 and why does my business need to know about it?
- Outsourcing to China
- PAL outsourcing “to be reviewed”
- Philip Hadcroft
- PRACTICAL LOGIC
- Private Properties
- Public sector shared services: no more excuses!
- Q&A: Chandran Nair
- Q&A: Emma Teodoro, CAI-STA
- Q&A: John Dickens, NEC Europe
- Q&A: Krist Davood, Schiavello
- Q&A: Vic Khan, AMS Shared Services
- Recruitment challenges in Asia Pacific: the sustainability of talent acquisition?
- Salvo Global
- Services Outsourcing in China - Episode 1
- Services Outsourcing in China - Episode 2: China's Top Outsourcing Companies
- Services Outsourcing in China - Episode 3: China's Top Outsourcing Cities
- Services Outsourcing in China - Episode 4: Outsourced Services Available from China
- Services Outsourcing in China - Episode 5: Outsourcing in China's Provinces and Regions
- Services Outsourcing in China - Episode 6: China's High Tech Parks and Zones
- Services Outsourcing in China - Episode 7: Issues when Outsourcing from China
- Services Outsourcing in China - Episode 8: How to Participate in China's Growth
- Setting Up Contact Centre’s In Emerging Markets: Our China Experience
- Shared Services & Outsourcing Week China 2012
- Stephenson Harwood
- Symphony Global
- TCS signs IT deal with MAS
- TeamAsia
- The Australian outsourcing journey
- The future of work
- The impact of the new carbon tax on the Australian outsourcing industry
- The Legal Process
- The rise and rise of China – will the bubble burst?
- The rise and rise of the Australian dollar is driving offshoring
- Using outsourcing to understand drivers in Asia/Pacific
- China
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- 2011: mostly cloudy, with sunny intervals
- 2011: outsourcing predictions
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- A New Reckoning?
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- A Tight Ship
- Accelerating Innovation in a Regulated World
- Adam Smith and outsourcing
- Adapting with Component Outsourcing
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- After the Crisis
- All in the Game
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- An Excellent Process…
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- Atos
- Australia – the really lucky country
- Australian dollar gives boost to virtual malls
- Avoiding the car crash: cultural diversity in change management
- Back office savings go up in smoke
- Back To The Future
- Bad, Bad Boy…
- Barbara Hodge
- Being different: four traits that could shape the evolution of Corporate Real Estate Outsourcing
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- Breaking Through
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- Business Platforms
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- Business Process Outsourcing trends
- Buyers with magnifying glasses: security inside outsourcing relationships
- Buying brand
- Caliber Point launches HR solution
- Cameron admits mistakes over immigration cap. Or does he?
- Can Everything Be Outsourced?
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- Can’t see the trees for the wood
- Case Study: Direct Call and NewVoiceMedia
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- Chain Gain
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- Change management today: best practices for the modern enterprise
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- Chinese choices: location selection considerations for global enterprises
- Chris Ward
- Christian McMahon
- Clinical Outsourcing Strategies
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- Cloud computing: what are you signing up to?
- Cloud sprawl: the next major issue creeping into big business
- Clouding your business with data protection issues? (Part 1)
- Clouding your business with data protection issues? (Part 2)
- Collaboration is the future
- Coming of age? Next steps for real estate outsourcing in Europe
- Commoditise or die!
- Commonwealth Games could become costly for India
- Communicating remorse
- Complementing traditional outsourcing with the emerging cloud computing
- Configuration vs Customisation in Successful Outsourcing Solutions
- Connecting Service
- Cracking the Wip
- Criteria for a Third-Generation Chat Solution: Customer Service
- Critical aspects of governance in outsourcing: insights from industry
- Crowdsourcing and the enterprise (Part 1)
- Crowdsourcing and the enterprise (Part 2)
- Culture Clash
- Customer Service – a necessary cost or profit opportunity?
- Cutting Through the Noise
- Cybersecurity requires organisational leadership
- Daniel Sasaki
- Danny Ertel
- Data outsourcing: staying connected
- David Consulting Group, Ltd.
- Death by PowerPoint
- Deborah Kops
- Denis Creighton
- Digital trailblazer
- Do businesses need an Outsourcing Czar on the board?
- Do the users wear the trousers?
- Documentary Evidence
- Does your customer service strategy include the latest user trends?
- Dog food and steaks: how authenticity helps validate technology solutions
- Doing more for less
- Don’t fear the outsourcer: let it free you...
- Don’t let bad content spoil your solution
- Don’t let clouded thinking make you forget the network
- Double dip: outsourcing opportunities, not obstacles?
- e-know.net Limited
- Economics is a great leveller
- Education, Education, Education....Outsourcing?
- Embracing a Lean Culture in Recruitment
- Empowerment
- EMRG
- Enterprise versus mass market cloud
- EquaTerra, Horses for Sources link
- Equitable Life does BlackRock deal
- Ernst Grosskopf
- Events in Egypt: A not-so-subtle reminder on the importance of actively managing geopolitical risk in global sourcing
- Everything I touch turns to sold
- Executive interview: why do companies need a BPO provider?
- External hosting of HR systems is "still unproven"?
- Fear and Loathing and Lost Wages
- Ferguson Snell & Associates
- Fine – But What Does It All Mean?
- Five Keys to Managed Learning Services
- Follow the Paper Trail
- Formanek on Pharma
- From Belarus to Infinity - and Beyond
- From partnering to ecosystem: Copernicus was on to something... (Part 1)
- From partnering to ecosystem: Copernicus was on to something... (Part 2)
- From Shadows to Limelight
- FSO Knowledge Xchange
- Ganesh Deivanayagam
- GDS International
- Get Productive
- Getting Smart
- Global Business Events
- Good Relations
- Good Relations
- Good Reviews
- Government cuts - unparalleled opportunity for outsourcing firms?
- Greening the Chain
- Growth opportunities in the data capture market
- GSSOCX
- Handle Time...
- HCL secures $500m Merck contract
- Head-to-Head: Duncan Aitchison & Rick Simmonds
- Head-to-Head: Euan Davis & Dawn Evans
- Head-to-Head: Gary Collins & Tristan Rogers
- Head-to-Head: James Cox & Nicola Lidgett
- Head-to-Head: Simon Constance & Steve Leach
- Headlines...
- Heads In The Cloud
- Health checks: an ounce of prevention
- Helena Parry
- Here comes the competition
- HfS Research
- High Court Sends Contract Message
- Highlights from the SIG Global Leadership Summit
- Highlights from the SIG Global Sourcing Summit
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- How can shared services support your business growth?
- How can users work towards online safety?
- How Diversey and Wipro are creating an ITO (r)evolution
- How do small and medium-sized enterprises (SMEs) best benefit from outsourcing?
- How Marketing BPO Will Help the CMOs of Tomorrow
- How Measurement Systems Analysis Can Improve Service Quality In Digital Mailrooms
- How outsourcers manage human capital
- How outsourcers manage human capital (Part 2)
- How safe is your data when you outsource?
- How to avoid marriage guidance in outsourcing
- How to be a first-time outsourcing customer: post-contract
- How to manage outsourcing your payroll
- How to play host to an outsourcing service
- How to turn strategy into practice
- How will global events affect your business?
- Ian R. Macneil and cooperative contracting
- IBM to buy Sterling Commerce
- Improving The Critical Account
- In the eye of the beholder?
- In The Know
- Incest in the industry?
- Indian ITO: a three-part plan for achieving non-linear revenue growth
- Indian prison workers in outsourcing: more questions than answers?
- Innovation and outsourcing: a contingency approach
- Innovation Creation
- Innovation in Outsourcing: Searching for the Holy Grail
- Innovation takes two
- Innovation: a hoary old scab, or something worth talking about?
- Innovation: a hoary old scab, or something worth talking about? (Part 2)
- Innovation: a hoary old scab, or something worth talking about? (Part 3)
- Innovation: a hoary old scab, or something worth talking about? (Part 4)
- Innovation: what is it, and why am I not getting any?
- Intercomp Global Services
- Interesting times for legal outsourcing
- Interview with the Gorilla
- Interview: Chris Halward, NOA Programmes Director
- Interview: Deborah Kops, SourcingChange.com
- Interview: Duncan Aitchison, TPI
- Interview: Joe Black, Aetna
- Interview: John Hall, Siemens IT Services & Solutions
- Interview: John Lark, Ariba
- Interview: Tim Minahan, Ariba
- Interview: Tom Bangemann, The Hackett Group
- IQPC
- Is a bad economy good for outsourcing?
- Is cloud the new offshore?
- Is M&A a NEW Rap Artist?
- Is multi-local the new global in the 21st century?
- Is offshoring the answer?
- Is outsourcing the right career choice for you?
- Is the government biting its nose off to spite its face?
- Is there any value to being Number 1?
- IT Outsourcing: Improve Your Efficiency Through Our IT Excellence
- It's an Offshore Thing
- It’s Not The Contract…
- It’s time for contact centres to get socially responsible
- Jamie Lyon
- Jean-Louis Bravard
- Jerry Durant
- John Nash, Robert Axelrod, Game Theory and the art of playing nice
- John Sheridan
- Jolie Newman
- Jones Lang LaSalle
- Joseph E. Stiglitz: making globalisation work
- Joseph Schumpeter and “Creative Destruction”
- Julian Simon: forget conventional wisdom!
- Kate Vitasek
- Keeping your users satisfied
- Kelly's Outsourcing & Consulting Group
- Kevin Parikh
- Keynote World Media
- Kill or Cure?
- KISSing in the outsourcing industry
- Knowledge Sustainability for Outsourced Professionals
- Kofax UK Limited
- KPO Consultants
- Laura Shields
- Leading the transformation in global outsourcing: building the right executive team
- Leading the Way
- Legal Process Outsourcers don’t fall foul of Indian Advocates Act
- Legal process outsourcing: a regulatory update
- Legal Process Outsourcing: has it reached a tipping point?
- Limitation of liability in legal outsourcing
- Long Live AMS!
- Louise Beaumont
- Machine-to-Machine: another white elephant or a big leap forward? (Part 1)
- Making a business case for outsourcing
- Making a stand (or not)
- Making Contact
- Management 101
- Managing Culture When Outsourcing
- Managing IT talent
- Managing turnover in outsourcing relationships
- Marcus Evans
- Mark Ross
- Martin Conboy
- Martyn Christian
- Martyn Hart
- Matt Heffron
- Measure what matters to achieve outsourcing success
- Mid-term renegotiations – an opportunity or a threat?
- Middle-market vendor governance: definition and implementation
- Mitigating risk in outsourcing
- Motivating and Incentivising Staff at Call Centres
- Motivating staff across the festive season
- Movers & Shakers: Julie Casteel, TRG Customer Solutions
- Movers & Shakers: LeAnn Toth, Freeborders
- Movers & Shakers: Luc Bossaert, Intercomp Global Services
- Moving On Up
- My recruitment technology is broken and I can’t manage performance
- Navigating through the complex world of multisourcing
- Nearshore, onshore or offshore for investment banks?
- Never the Twain?
- New HCL President Business Services
- New Worlds
- Newly emerging offshore centres move centre-stage
- Nick Mellors
- NOA announces change to Board
- NOA Awards 2011: the winners...
- NOA Summit and Awards: Call for Entries
- Notes on a Scandal
- Nothing north of Watford
- Obama runs into a BRIC wall
- Obama's maiden voyage
- Océ Dialogue Issue 1 2010
- Océ Dialogue Issue 2 2009
- Océ Pfizer Case Study
- OCE UK Ltd
- Ochre House
- Oh, Good Grief...
- Olen Pepple
- Oliver Williamson: not examining all costs can really cost you
- Op2i
- Op2i Outsourcing Survey Report
- Operational Efficiency in Financial Services
- OPINION: Financial Services organisations need to outsource to innovate
- OPINION: Is offshoring the right solution for outsourcing?
- OPINION: The Erosion of Good Business
- OPINION: The need for good news
- OPINION: The Value of Freelancers
- OPINION: to offshore or not to offshore?
- OPINION: Why outsourcing executive responsibility is not what it seems
- Organisational Change Management: changing the perspective on change
- Our readers are worth recruiting
- OutsideSources
- Outsource - or cloudsource?
- Outsource magazine and the ACCA announce an exclusive partnership
- Outsource, HfS Research announce tie-in
- Outsourcing advisors
- Outsourcing and how mobile communications are changing the way we choose to work
- Outsourcing and The Art of War
- Outsourcing and the new talent-centric HR approach
- Outsourcing Derivatives Reconciliations
- Outsourcing HR: what does and doesn't work...
- Outsourcing is Not Make Versus Buy: It is a Continuum
- Outsourcing IT Q&A: what is IPv6 and why does my business need to know about it?
- Outsourcing suppliers: are they really all fat cats?
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- Outsourcing training takes a slice of the pie
- Outsourcing: changing the face of business
- Paperless Money
- Paying Attention?
- People for the future: a boardroom initiative!
- Peopleware: the human parameter as the critical success factor of outsourcing
- Peter Brooks
- PEX - Process Excellence Network
- Philip Hadcroft
- Phone Home
- Planet ITO
- Platforms make sense in the Cloud!
- Playing to Win
- Post-Election Thoughts (Part 3)
- Post-Recession F&A BPO
- Powering Up Your Customer Satisfaction Engine
- PRACTICAL LOGIC
- Predicting the Success of a Public-Private Partnership (Part 1)
- Predicting the Success of a Public-Private Partnership (Part 2)
- Principles for engaging a supplier: one perspective
- Private Properties
- Private sector to the rescue...
- Process Improvement Board
- Public Problems
- Public sector outsourcing and the new normal
- Public Sector Roundtable: To Share, or Not to Share?
- Public sector shared services: no more excuses!
- Putting the Data (Ware)House in Order
- Putting Your HR into Expert Hands
- Q&A: Andre Le Lerre, Ericsson
- Q&A: Anton Manley, HEROtsc
- Q&A: Bill Huber, TPI
- Q&A: Caroline Stockmann, Save the Children
- Q&A: Chandran Nair
- Q&A: Charles Aird, PwC
- Q&A: Craig Wilson, VP, HP Enterprise Services
- Q&A: David Eveleigh, BT Global Services
- Q&A: David Poole, CEO, Serco Global Services UK & Europe
- Q&A: Dilbagh Gill, Mahindra Satyam
- Q&A: Don Peppers, Peppers & Rogers
- Q&A: Duncan Aitchison, TPI
- Q&A: Emma Teodoro, CAI-STA
- Q&A: Federico Florez
- Q&A: Francois Enaud, Steria
- Q&A: Frank de Reij, Air France-KLM
- Q&A: Ian McDonald, Symbian Fdtn
- Q&A: John Dickens, NEC Europe
- Q&A: Krist Davood, Schiavello
- Q&A: Matthew Brown, Work4 Labs
- Q&A: Norm Judah, Microsoft
- Q&A: Ole Horsfeldt, ITechLaw Association
- Q&A: Ralph Geertsema, BT
- Q&A: Rene Keller, Swiss Life
- Q&A: Vic Khan, AMS Shared Services
- Quick Change?
- Racking Up The Wins
- Ravichandran Venkataraman
- Read 'em and weep
- Recruitment: have you gone global?
- Reducing the risk of conflict through outsourcing
- Relationship and openness: key ingredients for successful offshore transitions
- Relationship management in the downturn
- Relationship quality measures: "Mind the gap!"
- Resolve...
- Responding to a culture clash
- Richard Condon
- Right From The Start
- Right under your nose: the hidden cost of enterprise printing
- Rigorously Agile
- Robert Solow: innovation, technology - and math! - make all the difference
- Ronald Coase: Business is a math problem
- RPO Comes of Age
- Sabimir Sabev
- Safe and Sound?
- Safe outsourcing: a practitioner's viewpoint
- Sage (UK) Ltd
- Sanjay Chadha
- Sarah Holliman
- Secret agreements on culture
- Seeing Through the Cloud
- Seeking (outsourcing) alpha
- Seeking growth beyond the eurozone: implications for Global Business Services
- Separate Ways?
- Serco profits up nearly 22%
- Services Outsourcing in China - Episode 1
- Services Outsourcing in China - Episode 2: China's Top Outsourcing Companies
- Services Outsourcing in China - Episode 3: China's Top Outsourcing Cities
- Services Outsourcing in China - Episode 4: Outsourced Services Available from China
- Services Outsourcing in China - Episode 5: Outsourcing in China's Provinces and Regions
- Services Outsourcing in China - Episode 6: China's High Tech Parks and Zones
- Services Outsourcing in China - Episode 7: Issues when Outsourcing from China
- Services Outsourcing in China - Episode 8: How to Participate in China's Growth
- Setting the Standard
- Seven Seismic Shifts
- Shaken and stirred
- Shared Services Superstar
- Shareholder satisfaction in a low-growth economy
- Shelley Thomas
- Siemens IT Solutions and services
- Siemens signs VMware vCloud deal
- SIG CEO Dawn Evans interviews Jamie Liddell, Editor, Outsource
- Silver Lining
- Simon Briskman
- Sitel Intelligent Web Engagement
- SITEL Voice Architecture
- Skip the “pick and plunk” – use storyboards to plan your solution sell
- SLAs: are they worth it?
- Slaughter and May
- Smart Intelligence
- SME Outsourcing
- SMEs should not be shy of embracing the business benefits of outsourcing
- Social Issues
- Social Media Customer Engagement
- Social media: outsource to the customer, not the agency
- Social networking: Ground Zero
- Some none too subtle shifts in the commerce of outsourcing
- Sourcing management: the secret to outsourcing success?
- Sourcing unravels in the Arab world
- SSON
- SSON's 12th Annual European Shared Services & Outsourcing Week: a review
- Stage "n"… Ready or oblivious/evolution or revolution?
- Standardisation in outsourcing
- Starting with risk in mind
- Stephenson Harwood
- Steve Bynghall
- Steven D. Levitt: it’s all about incentives
- Stop being a slave to SLAs
- Strangled by Red Tape
- Strategic outsourcing decision-making: heads versus heart?
- Strategic planning for outsourcers: a roadmap to success
- Strategic program management in global sourcing relationships
- Stupid is as stupid does...
- Successful CEOs know that good business processes play like great music
- Supercloud: the many clouds which will shape the future
- Swimming lessons for outsourcing
- Symphony Global
- Symposium Events
- Tailoring governance to suit the deal
- Taking document management to the next level
- Taking the At-Home Agent Model to the Next Level
- Taking the Chair
- Taking the Third Option
- Talent management and RPO in 2011
- Talentspotting
- Tax Matters
- Telling the positive story of UK ITO trends
- Ten Ways to Shake Your World
- Terrapin
- The big switch to smart service
- The Business of Research: the Proof of the Pudding is in the Eating
- The Cloud Breaks
- The cloud: security risk or risk management opportunity
- The Conference Board
- The courage to change
- The Data Protection issues of outsourcing
- The digital workplace: think strategically, act tactically
- The drive towards transparency
- The emergence of cloud as a key sourcing option
- The Future is Now
- The future of collaborative legal services
- The future of work
- The hidden cost of auctions
- The importance of a robust data strategy
- The last frontier
- The Last Word
- The Legal Process
- The Legal View
- The Legal View: Breaking Up
- The Legal View: Let’s Call The Whole Thing Off
- The Legal View: Storm Clouds on the Horizon?
- The LPO industry begins to consolidate
- The LSO View
- The Next Big Thing to hit call/contact centres and customer service
- The Past, Present and Future of Accounts Payable
- The Path to Perfection
- The perils of client ambiguity
- The Power of Behavioural Economics
- The power of direct needs association
- The Power of Partnerships
- The Power of Two
- The Professional Perspective
- The Professionals: Nabil Gangi, FAO of the United Nations
- The Provider View
- The Relationship Management Centre
- The rise and rise of China – will the bubble burst?
- The rise of the "Facebook Generation” and its impact on offshore outsourcing
- The Roadmap to Customer Loyalty
- The Roar of the Crowd
- The role of procurement in global sourcing
- The significance for outsourcing of the proposed EU Data Protection Regulations
- The value of appearing well connected
- The Value of Transparency
- The vanilla outsourcing machine
- The View from the Board: Editorial Board Roundtable Winter 2010
- The World According to Steve
- There is even more to SLAs than meets the eye...
- There is more to an SLA than meets the eye
- Third-party intermediaries
- Thought leadership IS brand in the outsourcing industry
- Three steps to a successful outsourcing relationship launch
- To the Barricades?
- Tom Topolinski
- TOP TEN: Communicating with Prospects
- TOP TEN: Contractual Needs
- TOP TEN: For Start-ups
- TOP TEN: Optimal Procurement Outsourcing
- TOP TEN: Repairing Troubled Relationships
- Top Three Workforce Training Trends
- Touching Base
- Tracey Friend
- Transforming Finance
- Transition and Change
- Trends in Outsourcing Governance and Relationship Management
- Trust Me… I’m an Outsourcer
- Turn your outsourcing provider into a trusted partner
- UK's Silicon Valley - growing onshoring
- Umair Haque: The art of being disruptive and constructive
- Uncovering more value: rocks to turn over in outsourcing arrangements
- Understanding Value
- Unfair Weather
- United Business Media
- Using outsourcing to address risk management
- Using outsourcing to understand drivers in Asia/Pacific
- Vested Outsourcing
- Vesting in practice
- Visa fraud puts the spotlight back on outsourcing
- We ALL outsource something...
- Welcome to the new Outsource website
- Welcome to the new Outsource website
- What do we really think of BPO advisors?
- What if...?
- What you should look for from a DPO provider
- What's really on the CFO agenda?
- Whatever you do, don't do this...
- When a CIO gives you that warm, fuzzy feeling
- When a customer calls for help…
- Which "shore" is right for the SME: onshore, nearshore or offshore?
- White-labelling or build your own?
- Who’s Bribing Whom?
- Why businesses fail to reach the mobile consumer
- Why Cloud will Change the Future of Sourcing
- Why Collaboration is the Key to Success
- Why does signing a cheque deliver higher quality for SMEs?
- Why Green Business is Good Business - Environmental Sustainability
- Why is sourcing becoming a priority for the CIO office?
- Why suppliers should not be held up as outsourcing scapegoats
- Why the new Data Protection Regulations are bad for outsourcing in Europe
- Wisdom and foolishness: public procurement and outsourcing
- Wish They Weren’t Here?
- Work in Process
- Wouldn’t you increase your talk time with your customers, if you could?
- Xchanging shares hit
- You Cannot Be Serious!
- You get the marketing you deserve... (Part One)
- Zachary Misko
- BT Global Services suffers
- Building Customer Relationships Through Effective Service
- Building Customer Relationships through Effective Service
- Carillion Communications limited
- Cisco restructures Asia Pacific ops
- Cloud computing – is there a silver lining?
- Custom apps focus for UK ITO
- Customer Service – a necessary cost or profit opportunity?
- Dell turns to outsourcing
- EDS HP merger wins approval
- Egypt - BPO for many applications
- Engaging with customers from day one
- Gartner names offshore Top 30
- How can users work towards online safety?
- Increasing Savings by Reducing Car Hire
- KenCall Hosts Singapore - IDA
- Last-minute event in New York on October 13th
- Logica
- Managing Urgent Consumer and Media Responses
- Ochre House
- Percepta UK Ltd
- Percepta’s RoadmapTM methodology: Driving increases in customer satisfaction
- PEX - Process Excellence Network
- Providing an All-Round Service for Clients
- Putting Your HR into Expert Hands
- Roadmap to Customer Loyalty
- Seeking (outsourcing) alpha
- Setting Up Contact Centre’s In Emerging Markets: Our China Experience
- SSON
- Successful CEOs know that good business processes play like great music
- TCS signs IT deal with MAS
- The Roadmap to Customer Loyalty
- US firm heads up UK census deal
- Western Europe outsourcing booms
- When speed matters
- Europe
- Functions
- Finance & Accounting
- 'Back office' shared services and 100 years of scientific management
- 2012 In Outsourcing
- A framework for outsourcing success: a 5-step continuum
- A Good Samaritan
- A Logica Progression
- A new dawn for UK healthcare
- A New Reckoning?
- A Prescription To Outsource Success
- Accelerating Innovation in a Regulated World
- Adam Smith and outsourcing
- Adapting with Component Outsourcing
- Addressing outsourcing challenges: what buyers need to do to achieve their business model
- Alan Leaman
- All in the Game
- Alliance Boots outsources pensions
- An Excellent Process…
- An outsourcing pub quiz? Whatever next?
- Art Markman on looking back to go forward
- Australian BPO body formed
- Australian Carbon Tax equals zoom and boom for the outsourcing sector
- Aviva Plc
- Avoiding the car crash: cultural diversity in change management
- Bad, Bad Boy…
- Barbara Hodge
- Bigger and Better
- BPO providers benefit from greater automation
- Breaking Through
- BSO: the next step in BPO evolution
- Building capacity to harness the potential of the IT/BPO industry
- Business analytics and outsourcing: is it the next wave?
- Business Platforms
- Business Platforms: The Emerging Alternative to the “Mess for Less” Outsourcing Deal
- Business Process Outsourcing trends
- Buyers with magnifying glasses: security inside outsourcing relationships
- Can China's education system support outsourcing?
- Canadian outsourcing trends: June 2011 update
- Capgemini
- CFO Exchange
- Change management and communication: key enablers for outsourcing success
- Change management today: best practices for the modern enterprise
- Changing the World
- China: a different view
- Chinese choices: location selection considerations for global enterprises
- Cleveland Police opts for Steria
- Cognizant expands in Manila
- Connecting Service
- Cracking the Wip
- Critical aspects of governance in outsourcing: insights from industry
- Danny Ertel
- Delivering public service through social enterprises: the next Big Idea?
- Diligenta secures £250m deals
- Do businesses need an Outsourcing Czar on the board?
- Documentary Evidence
- Dog food and steaks: how authenticity helps validate technology solutions
- EMRG
- Equitable Life does BlackRock deal
- Everything old is new again
- Executive interview: why do companies need a BPO provider?
- Fine – But What Does It All Mean?
- Food for thought for encouraging enterprise growth ahead of the budget
- From Belarus to Infinity - and Beyond
- FSO Knowledge Xchange
- Get Productive
- Global Business Events
- Good Relations
- Good Reviews
- HCL secures $500m Merck contract
- Head of Finance (Commercial Business Partner)
- Head of Finance UKGI Planning
- Head of Finance UKGI Planning
- Head-to-Head: Duncan Aitchison & Rick Simmonds
- Head-to-Head: Frank Casale & Mark Hillary
- Headlines...
- HfS Research
- Highlights from the SIG Global Leadership Summit
- How can shared services support your business growth?
- How can users work towards online safety?
- How Marketing BPO Will Help the CMOs of Tomorrow
- How safe is your data when you outsource?
- How to play host to an outsourcing service
- IBM to buy Sterling Commerce
- In The Know
- Indian prison turns provider
- Innovation and outsourcing: a contingency approach
- Innovation Creation
- Innovation: a hoary old scab, or something worth talking about?
- Innovation: a hoary old scab, or something worth talking about? (Part 2)
- Innovation: a hoary old scab, or something worth talking about? (Part 3)
- Innovation: a hoary old scab, or something worth talking about? (Part 4)
- Innovation: what is it, and why am I not getting any?
- Intelligent customers: UK healthcare
- Interesting times...
- Interview with the Gorilla
- Interview: Chris Halward, NOA Programmes Director
- Interview: Tim Minahan, Ariba
- Interview: Tom Bangemann, The Hackett Group
- Is a bad economy good for outsourcing?
- Is outsourcing the right career choice for you?
- Is the government biting its nose off to spite its face?
- It’s Not The Contract…
- Jamie Lyon
- John Nash, Robert Axelrod, Game Theory and the art of playing nice
- Joseph E. Stiglitz: making globalisation work
- Julian Simon: forget conventional wisdom!
- Kill or Cure?
- Knowledge Sustainability for Outsourced Professionals
- Making a crisis into an opportunity
- Managing Culture When Outsourcing
- Managing turnover in outsourcing relationships
- Martin Conboy at the IOS
- Matt Heffron
- Measure what matters to achieve outsourcing success
- Middle-market vendor governance: definition and implementation
- Mitigating risk in outsourcing
- Moving On Up
- Navigating through the complex world of multisourcing
- NCO Europe
- Nearshore, onshore or offshore for investment banks?
- New Worlds
- Nick Mellors
- Nord Outsourcing
- Northern Lights
- Notes on a Scandal
- OK, now I'm listening...
- Oliver Williamson: not examining all costs can really cost you
- Opal Financial Group
- Open Public Services White Paper: a golden opportunity for outsourcers?
- Operational Efficiency in Financial Services
- Operations & Technology in Financial Services
- OPINION: Financial Services organisations need to outsource to innovate
- OPINION: The Erosion of Good Business
- OPINION: The need for good news
- OPINION: to offshore or not to offshore?
- Organisational Change Management: changing the perspective on change
- Our readers are worth recruiting
- OutsideSources
- Outsource magazine and the ACCA announce an exclusive partnership
- Outsource, HfS Research announce tie-in
- Outsourcing and how mobile communications are changing the way we choose to work
- Outsourcing and The Art of War
- Outsourcing Derivatives Reconciliations
- Outsourcing is Not Make Versus Buy: It is a Continuum
- Outsourcing to China
- Outsourcing to cut costs – ten top tips for SMEs
- Outsourcing to South Africa
- Paying Attention?
- PEX - Process Excellence Network
- Post-Election Thoughts (Part 1)
- Post-Election Thoughts (Part 2)
- Post-Recession F&A BPO
- Predicting the Success of a Public-Private Partnership (Part 1)
- Predicting the Success of a Public-Private Partnership (Part 2)
- Principles for engaging a supplier: one perspective
- Public Funds Summit East
- Public Problems
- Public procurement rules and outsourcing in the EU – time for change?
- Public sector outsourcing and the new normal
- Public Sector Roundtable: To Share, or Not to Share?
- Q&A: Andre Le Lerre, Ericsson
- Q&A: Caroline Stockmann, Save the Children
- Q&A: Charles Aird, PwC
- Q&A: Francois Enaud, Steria
- Q&A: John Dickens, NEC Europe
- Q&A: Julianne Hately, Molson Coors
- Q&A: Ralph Geertsema, BT
- Relationship quality measures: "Mind the gap!"
- Responding to a culture clash
- Review Ructions
- Right From The Start
- Robert Solow: innovation, technology - and math! - make all the difference
- Ronald Coase: Business is a math problem
- Safe and Sound?
- Safe outsourcing: a practitioner's viewpoint
- Sage (UK) Ltd
- Scottish Development International
- Secret agreements on culture
- Seeing Through the Cloud
- Seeking (outsourcing) alpha
- Seeking growth beyond the eurozone: implications for Global Business Services
- Senior Accountant
- Senior Manager Group Economic Capital
- Senior Manager, Financial Management & Actuarial Audit
- Senior Manager, Financial Management & Actuarial Audit
- Separate Ways?
- Separating retail and investment banking: the impact on outsourcing arrangements
- Sex clip outrages BPO workers
- Share + Share Alike
- Shared Services and Outsourcing Exchange
- Shared Services for Hospitality
- Sharing the Burden
- Smart Intelligence
- SME Outsourcing
- Social Issues
- Sourcing management: the secret to outsourcing success?
- SSON
- SSON's 12th Annual European Shared Services & Outsourcing Week: a review
- Stage "n"… Ready or oblivious/evolution or revolution?
- Steve Forbes, Chairman of Forbes Media Discusses the Global Economy with SIG CEO, Dawn Evans
- Steven D. Levitt: it’s all about incentives
- Strangled by Red Tape
- Stupid is as stupid does...
- SulAmerica, IBM sign $200m deal
- Syntel launches Chennai facility
- Tailoring governance to suit the deal
- Taking the Chair
- Ten Ways to Shake Your World
- The Australian outsourcing journey
- The big switch to smart service
- The cloud: security risk or risk management opportunity
- The courage to change
- The digital workplace: think strategically, act tactically
- The era of easy assumptions about outsourcing is over
- The future of work
- The impact of the new carbon tax on the Australian outsourcing industry
- The outlook for 2012
- The Past, Present and Future of Accounts Payable
- The Post-Election Landscape
- The Power of Partnerships
- The Power of Two
- The rise of the "Facebook Generation” and its impact on offshore outsourcing
- The Roar of the Crowd
- The Talent Question
- The View from the Board: Editorial Board Roundtable Winter 2010
- The World According to Steve
- There is even more to SLAs than meets the eye...
- There is more to an SLA than meets the eye
- Three steps to a successful outsourcing relationship launch
- TOP TEN: Communicating with Prospects
- TOP TEN: Contractual Needs
- TOP TEN: For Start-ups
- TOP TEN: Repairing Troubled Relationships
- Transforming Finance
- Transforming outsourcing
- Transition and Change
- Trends in Outsourcing Governance and Relationship Management
- Trust Me… I’m an Outsourcer
- Turn your outsourcing provider into a trusted partner
- UK General outsources claims
- UKGI Treasury Manager
- Umair Haque: The art of being disruptive and constructive
- Uncovering more value: rocks to turn over in outsourcing arrangements
- Unfair Weather
- US bank outsourcing to hit $67.2bn
- Using outsourcing to address risk management
- Vested Outsourcing
- Vesting in practice
- We ALL outsource something...
- What do we really think of BPO advisors?
- What's really on the CFO agenda?
- Which "shore" is right for the SME: onshore, nearshore or offshore?
- White-labelling or build your own?
- Why businesses fail to reach the mobile consumer
- Why does signing a cheque deliver higher quality for SMEs?
- Xchanging
- You get the marketing you deserve... (Part One)
- IT
- 'Back office' shared services and 100 years of scientific management
- 2011: mostly cloudy, with sunny intervals
- 2012 In Outsourcing
- 4th Cloud Computing World Forum 2012
- A framework for outsourcing success: a 5-step continuum
- A glimpse of the future for CIOs
- A Good Samaritan
- A Logica Progression
- A new dawn for UK healthcare
- A Prescription To Outsource Success
- A spoonful of sugar: an Indian remedy for the pharmaceutical industry
- A story of success for Managed services and the legal industry
- A Tight Ship
- Adam Smith and outsourcing
- Addressing outsourcing challenges: what buyers need to do to achieve their business model
- Alan Leaman
- All in the Game
- All play and no work: the gamification of your solution?
- An Excellent Process…
- An integrated services model: helping CIOs achieve their business goals
- An ITIL v3-based outsourcing framework
- An outsourcing pub quiz? Whatever next?
- Are you capturing true value from your outsourcing partnerships?
- Art Markman on looking back to go forward
- Atos
- Australian BPO body formed
- Australian Carbon Tax equals zoom and boom for the outsourcing sector
- Avoiding the car crash: cultural diversity in change management
- Bad, Bad Boy…
- Barbara Hodge
- Benchmarking of IT Outsourcing on an operational level
- Bigger and Better
- BIT World Congress Inc
- BPO providers benefit from greater automation
- Brazil IT Outsourcing Value Proposition
- Breaking the data protection deadlock
- Breaking Through
- Brian Gorman
- BSO: the next step in BPO evolution
- Building capacity to harness the potential of the IT/BPO industry
- Business analytics and outsourcing: is it the next wave?
- Business Platforms
- Business Platforms: The Emerging Alternative to the “Mess for Less” Outsourcing Deal
- Business Process Outsourcing trends
- Buyers with magnifying glasses: security inside outsourcing relationships
- Caliber Point launches HR solution
- Call Britannia
- Can China's education system support outsourcing?
- Can China's IT Services market live up to the hype?
- Canadian outsourcing trends: June 2011 update
- Carillion Communications limited
- CCSI Technology Solutions rebrands
- Change management and communication: key enablers for outsourcing success
- Change management today: best practices for the modern enterprise
- Changing the World
- Chile-IT
- China: a different view
- Chinese choices: location selection considerations for global enterprises
- Chris Ward
- Christian McMahon
- CIO CEE
- Cloud and Virtualisation Summit Africa
- Cloud awards shortlist revealed
- Cloud computing: what are you signing up to?
- Cloud sprawl: the next major issue creeping into big business
- Cloud Summit East Africa
- cloudamour
- Clouding your business with data protection issues? (Part 1)
- Clouding your business with data protection issues? (Part 2)
- Cognizant expands in Manila
- Compare the Cloud
- Complementing traditional outsourcing with the emerging cloud computing
- Corporate IT Exchange
- Cracking the Wip
- Critical aspects of governance in outsourcing: insights from industry
- Custom apps focus for UK ITO
- Cutting Through the Noise
- Cybersecurity requires organisational leadership
- Data outsourcing: staying connected
- David Consulting Group, Ltd.
- DCG White Paper on Agile Estimation Using Functional Metrics
- Delivering public service through social enterprises: the next Big Idea?
- Developers/Business Analyst
- Digital trailblazer
- Diligenta secures £250m deals
- Do businesses need an Outsourcing Czar on the board?
- Do the users wear the trousers?
- Does your customer service strategy include the latest user trends?
- Dog food and steaks: how authenticity helps validate technology solutions
- Doing more for less
- Don’t fear the outsourcer: let it free you...
- Don’t let clouded thinking make you forget the network
- Dwindling IT uptake could mean offshore time bomb
- E-Discovery Europe
- e-know.net Limited
- East Africa Outsourcing Summit
- ELECTRONICS AND COMPUTER SOFTWARE EXPORT PROMOTION COUNCIL (ESC)
- EMRG
- Enterprise versus mass market cloud
- Ernst Grosskopf
- Everything old is new again
- Executive interview: why do companies need a BPO provider?
- External hosting of HR systems is "still unproven"?
- Fine – But What Does It All Mean?
- Ford extends CSC deal
- Forrester
- From Belarus to Infinity - and Beyond
- Gartner Application Architecture, Development & Integration Summit
- Gartner IT Infrastructure & Operations Management Summit 2012
- Gartner Symposium/ITxpo
- Getting Smart
- Give me a home among the gum trees...
- Good Relations
- Good Reviews
- Governance of Agile Software Projects White Paper
- HCL secures $500m Merck contract
- Head of Business Change
- Head of Operations Delivery
- Head of Service
- Head-to-Head: Duncan Aitchison & Rick Simmonds
- Head-to-Head: Frank Casale & Mark Hillary
- Head-to-Head: Gary Collins & Tristan Rogers
- Head-to-Head: James Cox & Nicola Lidgett
- Headlines...
- Heads In The Cloud
- HfS Research
- Highlights from the SIG Global Leadership Summit
- How can shared services support your business growth?
- How can users work towards online safety?
- How Diversey and Wipro are creating an ITO (r)evolution
- How Marketing BPO Will Help the CMOs of Tomorrow
- How safe is your data when you outsource?
- IBA Group
- IBA Software Services
- IBM to buy Sterling Commerce
- Indian ER&D share grows
- Indian ITO: a three-part plan for achieving non-linear revenue growth
- Infosys closes Thai BPO centre
- Innovation and outsourcing: a contingency approach
- Innovation Creation
- Innovation: a hoary old scab, or something worth talking about?
- Innovation: a hoary old scab, or something worth talking about? (Part 2)
- Innovation: a hoary old scab, or something worth talking about? (Part 3)
- Innovation: a hoary old scab, or something worth talking about? (Part 4)
- Innovation: what is it, and why am I not getting any?
- Intelligent customers: UK healthcare
- Interesting times...
- Interview with the Gorilla
- Interview: Chris Halward, NOA Programmes Director
- Interview: John Hall, Siemens IT Services & Solutions
- Interview: Tim Minahan, Ariba
- Interview: Tom Bangemann, The Hackett Group
- Introduction to DCG’s approach to Agile by David Consulting Group’s CEO and owner, Michael D.S. Harris
- Is a bad economy good for outsourcing?
- Is cloud the new offshore?
- Is outsourcing the right career choice for you?
- Is the government biting its nose off to spite its face?
- IT Infrastructure Africa Summit
- IT Leaders East Africa
- IT Leaders West Africa
- IT Outsourcing: Improve Your Efficiency Through Our IT Excellence
- ITO2012
- ITX Asia 2012
- It’s Not The Contract…
- John Nash, Robert Axelrod, Game Theory and the art of playing nice
- Joseph E. Stiglitz: making globalisation work
- Julian Simon: forget conventional wisdom!
- Keynote World Media
- Kill or Cure?
- Kinetic Events
- Knowledge Sustainability for Outsourced Professionals
- LawTech Europe Congress
- Lead IT Architect
- Leading the transformation in global outsourcing: building the right executive team
- Logica
- Long Live AMS!
- Machine-to-Machine: another white elephant or a big leap forward? (Part 1)
- Make IT Philippines
- Making a crisis into an opportunity
- Managed services: making light work of the merger
- Managing Culture When Outsourcing
- Managing IT talent
- Managing turnover in outsourcing relationships
- Martin Conboy at the IOS
- Matt Heffron
- Measure what matters to achieve outsourcing success
- Michel Robert
- Middle-market vendor governance: definition and implementation
- Midsummer murders or winter of discontent?
- Mitigating risk in outsourcing
- Moving On Up
- Nasscom prepares for US lobbying
- Navigating through the complex world of multisourcing
- New HCL President Business Services
- New Worlds
- Newly emerging offshore centres move centre-stage
- NHS IT: the public sector outsourcing challenge
- Nick Mellors
- Northern Lights
- Notes on a Scandal
- Océ Pfizer Case Study
- OK, now I'm listening...
- Oliver Williamson: not examining all costs can really cost you
- Omnext
- Op2i
- Open Public Services White Paper: a golden opportunity for outsourcers?
- Operations & Technology in Financial Services
- OPINION: Financial Services organisations need to outsource to innovate
- OPINION: The Erosion of Good Business
- OPINION: The need for good news
- OPINION: to offshore or not to offshore?
- Organisational Change Management: changing the perspective on change
- Our readers are worth recruiting
- OutsideSources
- Outsource - or cloudsource?
- Outsource, HfS Research announce tie-in
- Outsourcing and how mobile communications are changing the way we choose to work
- Outsourcing and The Art of War
- Outsourcing is Not Make Versus Buy: It is a Continuum
- Outsourcing IT Q&A: what is IPv6 and why does my business need to know about it?
- Outsourcing to China
- Outsourcing to cut costs – ten top tips for SMEs
- Outsourcing to South Africa
- Outsourcing your business IT functions to the cloud
- Ovum
- Paying Attention?
- Peopleware: the human parameter as the critical success factor of outsourcing
- PEX - Process Excellence Network
- Planet ITO
- PLIXOS
- Post-Election Thoughts (Part 1)
- Post-Election Thoughts (Part 2)
- Predicting the Success of a Public-Private Partnership (Part 1)
- Predicting the Success of a Public-Private Partnership (Part 2)
- Principles for engaging a supplier: one perspective
- Production Support People Ltd
- Public Problems
- Public procurement rules and outsourcing in the EU – time for change?
- Public sector outsourcing and the new normal
- Public Sector Roundtable: To Share, or Not to Share?
- Putting the Data (Ware)House in Order
- Q&A: Andre Le Lerre, Ericsson
- Q&A: Caroline Stockmann, Save the Children
- Q&A: Charles Aird, PwC
- Q&A: Craig Wilson, VP, HP Enterprise Services
- Q&A: Dilbagh Gill, Mahindra Satyam
- Q&A: Dylan Roberts, Leeds CC
- Q&A: Emma Teodoro, CAI-STA
- Q&A: Federico Florez
- Q&A: Francois Enaud, Steria
- Q&A: Ian McDonald, Symbian Fdtn
- Q&A: Jeff Wallbank, Kent Connects
- Q&A: Krist Davood, Schiavello
- Q&A: Norm Judah, Microsoft
- Q&A: Rene Keller, Swiss Life
- Q&A: Valentin Kazan, VP, IBA Group
- Q&A: Wolfgang Benkel, Forrester Research
- Quick Change?
- Racking Up The Wins
- Relationship and openness: key ingredients for successful offshore transitions
- Relationship quality measures: "Mind the gap!"
- Responding to a culture clash
- Richard Condon
- Right From The Start
- Right under your nose: the hidden cost of enterprise printing
- Rigorously Agile
- Robert Solow: innovation, technology - and math! - make all the difference
- Ronald Coase: Business is a math problem
- Safe and Sound?
- Safe outsourcing: a practitioner's viewpoint
- Sage (UK) Ltd
- Sanjay Chadha
- Schools and the private sector: a marriage of mutual convenience
- Secret agreements on culture
- Seeing Through the Cloud
- Seeking (outsourcing) alpha
- Seeking growth beyond the eurozone: implications for Global Business Services
- Senior IT Auditor
- Separate Ways?
- Sex clip outrages BPO workers
- Shared Services and Outsourcing Exchange
- Sharing the Burden
- Siemens IT Solutions and services
- Siemens signs VMware vCloud deal
- Silver Lining
- Smart Cities Europe 2012
- Smart Intelligence
- SME Outsourcing
- Social Issues
- Sourcing management: the secret to outsourcing success?
- SSON
- SSON's 12th Annual European Shared Services & Outsourcing Week: a review
- Stage "n"… Ready or oblivious/evolution or revolution?
- Steven D. Levitt: it’s all about incentives
- Stop being a slave to SLAs
- Strangled by Red Tape
- Strategic program management in global sourcing relationships
- Strategic SLA Management for ICT Services
- Stupid is as stupid does...
- Sugar CRM
- SulAmerica, IBM sign $200m deal
- Supercloud: the many clouds which will shape the future
- Syntel launches Chennai facility
- Tailoring governance to suit the deal
- Taking the Chair
- Taking the Third Option
- Team International Inc
- Ten Ways to Shake Your World
- Testimonial on CMMI Services from David Consulting Group
- Testimonial presented by Bob Lento, President, Convergys Information Management, the Global Software and Services Division.
- Testimonial presented by Morag Lucey, Global Vice President of Marketing and Product Management at Convergys.
- Texas 'to end IBM deal'
- The Australian outsourcing journey
- The big switch to smart service
- The Cloud Breaks
- The cloud: security risk or risk management opportunity
- The courage to change
- The Data Protection issues of outsourcing
- The digital workplace: think strategically, act tactically
- The emergence of cloud as a key sourcing option
- The End of NPfIT
- The era of easy assumptions about outsourcing is over
- The future of work
- The impact of the new carbon tax on the Australian outsourcing industry
- The Knowledge Congress
- The Legal View: Storm Clouds on the Horizon?
- The outlook for 2012
- The Past, Present and Future of Accounts Payable
- The Post-Election Landscape
- The Power of Partnerships
- The Power of Two
- The rise of the "Facebook Generation” and its impact on offshore outsourcing
- The Roar of the Crowd
- The significance for outsourcing of the proposed EU Data Protection Regulations
- The Talent Question
- The vanilla outsourcing machine
- The View from the Board: Editorial Board Roundtable Winter 2010
- The World According to Steve
- There is even more to SLAs than meets the eye...
- There is more to an SLA than meets the eye
- Three steps to a successful outsourcing relationship launch
- Today’s UK Retail IT Outsourcing Outlook
- TOP TEN: Communicating with Prospects
- TOP TEN: Contractual Needs
- TOP TEN: For Start-ups
- TOP TEN: Repairing Troubled Relationships
- Touching Base
- Transforming outsourcing
- Transition and Change
- Trends in Outsourcing Governance and Relationship Management
- Trust Me… I’m an Outsourcer
- Turn your outsourcing provider into a trusted partner
- UK's Silicon Valley - growing onshoring
- Umair Haque: The art of being disruptive and constructive
- Uncovering more value: rocks to turn over in outsourcing arrangements
- Understanding Value
- Unfair Weather
- US bank outsourcing to hit $67.2bn
- Using outsourcing to address risk management
- Vested Outsourcing
- Warning over IBM Texas deal
- We ALL outsource something...
- Which "shore" is right for the SME: onshore, nearshore or offshore?
- Why businesses fail to reach the mobile consumer
- Why Cloud will Change the Future of Sourcing
- Why does signing a cheque deliver higher quality for SMEs?
- Why Green Business is Good Business - Environmental Sustainability
- Why is sourcing becoming a priority for the CIO office?
- Why the new Data Protection Regulations are bad for outsourcing in Europe
- You get the marketing you deserve... (Part One)
- Procurement
- 'Back office' shared services and 100 years of scientific management
- 2012 In Outsourcing
- A framework for outsourcing success: a 5-step continuum
- A Good Samaritan
- A Logica Progression
- A new dawn for UK healthcare
- A shift to the right?
- A Tight Ship
- Adam Smith and outsourcing
- Addressing outsourcing challenges: what buyers need to do to achieve their business model
- Alan Leaman
- All in the Game
- An Excellent Process…
- An outsourcing pub quiz? Whatever next?
- Art Markman on looking back to go forward
- Australian BPO body formed
- Australian Carbon Tax equals zoom and boom for the outsourcing sector
- Avoiding the car crash: cultural diversity in change management
- Bad, Bad Boy…
- Barbara Hodge
- Bigger and Better
- BIS Group
- BPO providers benefit from greater automation
- Breaking Through
- BSO: the next step in BPO evolution
- Building capacity to harness the potential of the IT/BPO industry
- Business analytics and outsourcing: is it the next wave?
- Business Platforms
- Business Platforms: The Emerging Alternative to the “Mess for Less” Outsourcing Deal
- Business Process Outsourcing trends
- Buyers with magnifying glasses: security inside outsourcing relationships
- Can China's education system support outsourcing?
- Canadian outsourcing trends: June 2011 update
- Capgemini
- Chain Gain
- Change management and communication: key enablers for outsourcing success
- Change management today: best practices for the modern enterprise
- Changing the World
- China: a different view
- Chinese choices: location selection considerations for global enterprises
- Cracking the Wip
- Critical aspects of governance in outsourcing: insights from industry
- Delivering public service through social enterprises: the next Big Idea?
- DHL Procurement Outsourcing set up
- Do businesses need an Outsourcing Czar on the board?
- Dog food and steaks: how authenticity helps validate technology solutions
- Everything old is new again
- Executive interview: why do companies need a BPO provider?
- Fine – But What Does It All Mean?
- Forum Events
- Good Relations
- Good Reviews
- Greening the Chain
- Head-to-Head: Duncan Aitchison & Rick Simmonds
- Head-to-Head: Frank Casale & Mark Hillary
- Headlines...
- Here comes the competition
- HfS Research
- Highlights from the SIG Global Leadership Summit
- How can shared services support your business growth?
- How can users work towards online safety?
- How Marketing BPO Will Help the CMOs of Tomorrow
- How safe is your data when you outsource?
- Innovation and outsourcing: a contingency approach
- Innovation Creation
- Innovation: a hoary old scab, or something worth talking about?
- Innovation: a hoary old scab, or something worth talking about? (Part 2)
- Innovation: a hoary old scab, or something worth talking about? (Part 3)
- Innovation: a hoary old scab, or something worth talking about? (Part 4)
- Innovation: what is it, and why am I not getting any?
- Intelligent customers: UK healthcare
- Interview with the Gorilla
- Interview: Chris Halward, NOA Programmes Director
- Interview: Joe Black, Aetna
- Interview: John Lark, Ariba
- Interview: Tim Minahan, Ariba
- Interview: Tom Bangemann, The Hackett Group
- Is a bad economy good for outsourcing?
- Is outsourcing the right career choice for you?
- Is the government biting its nose off to spite its face?
- It’s Not The Contract…
- John Nash, Robert Axelrod, Game Theory and the art of playing nice
- Joseph E. Stiglitz: making globalisation work
- Julian Simon: forget conventional wisdom!
- Kate Vitasek
- Kill or Cure?
- Knowledge Sustainability for Outsourced Professionals
- Making a crisis into an opportunity
- Managing Culture When Outsourcing
- Managing turnover in outsourcing relationships
- Martin Conboy at the IOS
- Matt Heffron
- Measure what matters to achieve outsourcing success
- Mitigating risk in outsourcing
- Navigating through the complex world of multisourcing
- Never the Twain?
- Nick Mellors
- Northern Lights
- Notes on a Scandal
- OK, now I'm listening...
- Oliver Williamson: not examining all costs can really cost you
- Open Public Services White Paper: a golden opportunity for outsourcers?
- OPINION: Financial Services organisations need to outsource to innovate
- OPINION: The Erosion of Good Business
- OPINION: The need for good news
- OPINION: to offshore or not to offshore?
- Organisational Change Management: changing the perspective on change
- Our readers are worth recruiting
- OutsideSources
- Outsource, HfS Research announce tie-in
- Outsourcing and how mobile communications are changing the way we choose to work
- Outsourcing and The Art of War
- Outsourcing is Not Make Versus Buy: It is a Continuum
- Outsourcing to China
- Outsourcing to cut costs – ten top tips for SMEs
- Outsourcing to South Africa
- Paying Attention?
- PEX - Process Excellence Network
- Post-Election Thoughts (Part 1)
- Post-Election Thoughts (Part 2)
- Predicting the Success of a Public-Private Partnership (Part 1)
- Predicting the Success of a Public-Private Partnership (Part 2)
- Principles for engaging a supplier: one perspective
- Procure To Pay India 2012
- Public Problems
- Public procurement rules and outsourcing in the EU – time for change?
- Public sector outsourcing and the new normal
- Public Sector Roundtable: To Share, or Not to Share?
- Q&A: Andre Le Lerre, Ericsson
- Q&A: Charles Aird, PwC
- Q&A: Dylan Roberts, Leeds CC
- Q&A: Francois Enaud, Steria
- Q&A: Frank de Reij, Air France-KLM
- Q&A: Jeff Wallbank, Kent Connects
- Q&A: John Dickens, NEC Europe
- Relationship quality measures: "Mind the gap!"
- Responding to a culture clash
- Right From The Start
- Right under your nose: the hidden cost of enterprise printing
- Robert Solow: innovation, technology - and math! - make all the difference
- Ronald Coase: Business is a math problem
- Safe and Sound?
- Safe outsourcing: a practitioner's viewpoint
- Secret agreements on culture
- Seeing Through the Cloud
- Seeking (outsourcing) alpha
- Seeking growth beyond the eurozone: implications for Global Business Services
- Separate Ways?
- Shared Services and Outsourcing Exchange
- Sharing the Burden
- Smart Intelligence
- SME Outsourcing
- Social Issues
- SSON
- SSON's 12th Annual European Shared Services & Outsourcing Week: a review
- Stage "n"… Ready or oblivious/evolution or revolution?
- Steven D. Levitt: it’s all about incentives
- Strangled by Red Tape
- Stupid is as stupid does...
- Tailoring governance to suit the deal
- Taking the Chair
- Ten Ways to Shake Your World
- The Australian outsourcing journey
- The big switch to smart service
- The Bribery Act: one month on…
- The cloud: security risk or risk management opportunity
- The courage to change
- The digital workplace: think strategically, act tactically
- The era of easy assumptions about outsourcing is over
- The future of work
- The impact of the new carbon tax on the Australian outsourcing industry
- The outlook for 2012
- The Post-Election Landscape
- The Power of Two
- The rise of the "Facebook Generation” and its impact on offshore outsourcing
- The Roar of the Crowd
- The role of procurement in global sourcing
- The Talent Question
- The View from the Board: Editorial Board Roundtable Winter 2010
- The World According to Steve
- There is even more to SLAs than meets the eye...
- There is more to an SLA than meets the eye
- Three steps to a successful outsourcing relationship launch
- TOP TEN: Communicating with Prospects
- TOP TEN: Contractual Needs
- TOP TEN: For Start-ups
- TOP TEN: Optimal Procurement Outsourcing
- TOP TEN: Repairing Troubled Relationships
- Transforming outsourcing
- Transition and Change
- Trends in Outsourcing Governance and Relationship Management
- Trust Me… I’m an Outsourcer
- Turn your outsourcing provider into a trusted partner
- Umair Haque: The art of being disruptive and constructive
- Uncovering more value: rocks to turn over in outsourcing arrangements
- Unfair Weather
- US bank outsourcing to hit $67.2bn
- Using outsourcing to address risk management
- Vested Outsourcing
- We ALL outsource something...
- Which "shore" is right for the SME: onshore, nearshore or offshore?
- Why businesses fail to reach the mobile consumer
- Why does signing a cheque deliver higher quality for SMEs?
- Why is sourcing becoming a priority for the CIO office?
- Wisdom and foolishness: public procurement and outsourcing
- You get the marketing you deserve... (Part One)
- Customer Service
- 'Back office' shared services and 100 years of scientific management
- 2012 In Outsourcing
- 4th Annual Nordic Enterprise & Process Excellence Forum
- A Changing Landscape for CRM Outsourcing in 2011
- A framework for outsourcing success: a 5-step continuum
- A Good Samaritan
- A Logica Progression
- A perfect storm is coming for call centres
- A Tight Ship
- Adam Smith and outsourcing
- Adding Value
- Addressing outsourcing challenges: what buyers need to do to achieve their business model
- Alan Leaman
- All in the Game
- An Excellent Process…
- An outsourcing pub quiz? Whatever next?
- Art Markman on looking back to go forward
- Australian BPO body formed
- Australian Carbon Tax equals zoom and boom for the outsourcing sector
- Avoiding the car crash: cultural diversity in change management
- Bad, Bad Boy…
- Barbara Hodge
- Being social with your brand in an increasingly digital age
- Bigger and Better
- Boehringer Ingelheim
- BPO providers benefit from greater automation
- Breaking Through
- BSO: the next step in BPO evolution
- Building capacity to harness the potential of the IT/BPO industry
- Building Customer Relationships Through Effective Service
- Building Customer Relationships through Effective Service
- Business analytics and outsourcing: is it the next wave?
- Business Platforms
- Business Platforms: The Emerging Alternative to the “Mess for Less” Outsourcing Deal
- Business Process Outsourcing trends
- Buyers with magnifying glasses: security inside outsourcing relationships
- CAI-STA Philippines Inc.
- Call Britannia
- Call centre provider Garlands falls
- Can China's education system support outsourcing?
- Can Everything Be Outsourced?
- Canadian outsourcing trends: June 2011 update
- Case Study: Direct Call and NewVoiceMedia
- Change management and communication: key enablers for outsourcing success
- Change management today: best practices for the modern enterprise
- Changing the World
- China: a different view
- Chinese choices: location selection considerations for global enterprises
- Cognizant expands in Manila
- Connecting Service
- Cracking the Wip
- CRE and CSQS Leadership Summit 2012
- Criteria for a Third-Generation Chat Solution: Customer Service
- Critical aspects of governance in outsourcing: insights from industry
- Crowdsourcing and the enterprise (Part 1)
- Customer Experience Management Summit Africa
- Customer Service – a necessary cost or profit opportunity?
- Data outsourcing: staying connected
- DBS slated for outsourced ATM woes
- Delivering public service through social enterprises: the next Big Idea?
- Denis Creighton
- Do businesses need an Outsourcing Czar on the board?
- Does your customer service strategy include the latest user trends?
- Dog food and steaks: how authenticity helps validate technology solutions
- Empowerment
- Engaging with customers from day one
- Etisal International
- Everything old is new again
- Executive interview: why do companies need a BPO provider?
- Fine – But What Does It All Mean?
- FIPA UK
- Ford extends CSC deal
- Get Productive
- Give me a home among the gum trees...
- Good Relations
- Good Reviews
- Handle Time...
- Head-to-Head: Duncan Aitchison & Rick Simmonds
- Head-to-Head: Frank Casale & Mark Hillary
- Head-to-Head: Gary Collins & Tristan Rogers
- Head-to-Head: James Cox & Nicola Lidgett
- Headlines...
- Heads In The Cloud
- HfS Research
- HGSL buys Careline Services
- Highlights from the SIG Global Leadership Summit
- How can shared services support your business growth?
- How can users work towards online safety?
- How Marketing BPO Will Help the CMOs of Tomorrow
- How safe is your data when you outsource?
- How to be a first-time outsourcing customer: post-contract
- IBM to buy Sterling Commerce
- Improving The Critical Account
- Increasing Savings by Reducing Car Hire
- Infosys closes Thai BPO centre
- Innovation and outsourcing: a contingency approach
- Innovation Creation
- Innovation: a hoary old scab, or something worth talking about?
- Innovation: a hoary old scab, or something worth talking about? (Part 2)
- Innovation: a hoary old scab, or something worth talking about? (Part 3)
- Innovation: a hoary old scab, or something worth talking about? (Part 4)
- Innovation: what is it, and why am I not getting any?
- Intelligent customers: UK healthcare
- Interesting times...
- Interview with the Gorilla
- Interview: Chris Halward, NOA Programmes Director
- Interview: Tim Minahan, Ariba
- Interview: Tom Bangemann, The Hackett Group
- Is a bad economy good for outsourcing?
- Is outsourcing the right career choice for you?
- Is the Australian call centre outsourcing industry dying?
- Is the government biting its nose off to spite its face?
- It’s Not The Contract…
- It’s time for contact centres to get socially responsible
- John Nash, Robert Axelrod, Game Theory and the art of playing nice
- Joseph E. Stiglitz: making globalisation work
- Julian Simon: forget conventional wisdom!
- Kill or Cure?
- Knowledge Sustainability for Outsourced Professionals
- Kofax for Digital Mailrooms
- Making a crisis into an opportunity
- Making Contact
- Managing Culture When Outsourcing
- Managing turnover in outsourcing relationships
- Managing Urgent Consumer and Media Responses
- Martin Conboy at the IOS
- Matt Heffron
- Measure what matters to achieve outsourcing success
- Merchants
- Mitigating risk in outsourcing
- Motivating and Incentivising Staff at Call Centres
- Navigating through the complex world of multisourcing
- Nick Mellors
- Northern Lights
- Notes on a Scandal
- Ofcom to crack down on silent calls
- OK, now I'm listening...
- Oliver Williamson: not examining all costs can really cost you
- Open Public Services White Paper: a golden opportunity for outsourcers?
- OPINION: Financial Services organisations need to outsource to innovate
- OPINION: Is offshoring the right solution for outsourcing?
- OPINION: The Erosion of Good Business
- OPINION: The need for good news
- OPINION: to offshore or not to offshore?
- Organisational Change Management: changing the perspective on change
- Our readers are worth recruiting
- OutsideSources
- Outsource, HfS Research announce tie-in
- Outsourcing and how mobile communications are changing the way we choose to work
- Outsourcing and The Art of War
- Outsourcing is Not Make Versus Buy: It is a Continuum
- Outsourcing to China
- Outsourcing to cut costs – ten top tips for SMEs
- Outsourcing to South Africa
- Paying Attention?
- Percepta UK Ltd
- Percepta’s RoadmapTM methodology: Driving increases in customer satisfaction
- PEX - Process Excellence Network
- Phone Home
- Post-Election Thoughts (Part 1)
- Post-Election Thoughts (Part 2)
- Powering Up Your Customer Satisfaction Engine
- Predicting the Success of a Public-Private Partnership (Part 1)
- Predicting the Success of a Public-Private Partnership (Part 2)
- Principles for engaging a supplier: one perspective
- Providing an All-Round Service for Clients
- Public Problems
- Public procurement rules and outsourcing in the EU – time for change?
- Public sector outsourcing and the new normal
- Public Sector Roundtable: To Share, or Not to Share?
- Q&A: Andre Le Lerre, Ericsson
- Q&A: Anton Manley, HEROtsc
- Q&A: Charles Aird, PwC
- Q&A: Dilbagh Gill, Mahindra Satyam
- Q&A: Don Peppers, Peppers & Rogers
- Q&A: Emma Teodoro, CAI-STA
- Q&A: Francois Enaud, Steria
- Quick Change?
- Relationship quality measures: "Mind the gap!"
- Responding to a culture clash
- Right From The Start
- Roadmap to Customer Loyalty
- Robert Solow: innovation, technology - and math! - make all the difference
- Ronald Coase: Business is a math problem
- Safe and Sound?
- Safe outsourcing: a practitioner's viewpoint
- Secret agreements on culture
- Seeing Through the Cloud
- Seeking (outsourcing) alpha
- Seeking growth beyond the eurozone: implications for Global Business Services
- Separate Ways?
- Setting Up Contact Centre’s In Emerging Markets: Our China Experience
- Sex clip outrages BPO workers
- Shared Services for Hospitality
- Sharing the Burden
- Sitel Intelligent Web Engagement
- SITEL Voice Architecture
- Smart Intelligence
- SmartSource
- SME Outsourcing
- Social Issues
- Social Media Customer Engagement
- Social networking: Ground Zero
- SSON
- SSON's 12th Annual European Shared Services & Outsourcing Week: a review
- Stage "n"… Ready or oblivious/evolution or revolution?
- Steven D. Levitt: it’s all about incentives
- Stop being a slave to SLAs
- Strangled by Red Tape
- Strategic planning for outsourcers: a roadmap to success
- Stupid is as stupid does...
- Tailoring governance to suit the deal
- Taking the At-Home Agent Model to the Next Level
- Taking the Chair
- Telecom Service Centres Ltd
- Ten Ways to Shake Your World
- Texas 'to end IBM deal'
- The Australian outsourcing journey
- The big switch to smart service
- The Business of Research: the Proof of the Pudding is in the Eating
- The cloud: security risk or risk management opportunity
- The courage to change
- The digital workplace: think strategically, act tactically
- The era of easy assumptions about outsourcing is over
- The Future is Now
- The future of work
- The impact of the new carbon tax on the Australian outsourcing industry
- The Next Big Thing to hit call/contact centres and customer service
- The outlook for 2012
- The Post-Election Landscape
- The Power of Behavioural Economics
- The Power of Two
- The Relationship Management Centre
- The rise of the "Facebook Generation” and its impact on offshore outsourcing
- The Roadmap to Customer Loyalty
- The Roar of the Crowd
- The Talent Question
- The View from the Board: Editorial Board Roundtable Winter 2010
- The World According to Steve
- There is even more to SLAs than meets the eye...
- There is more to an SLA than meets the eye
- Three steps to a successful outsourcing relationship launch
- TOP TEN: Communicating with Prospects
- TOP TEN: Contractual Needs
- TOP TEN: For Start-ups
- TOP TEN: Repairing Troubled Relationships
- Touching Base
- Transforming outsourcing
- Transition and Change
- Trends in Outsourcing Governance and Relationship Management
- Trust Me… I’m an Outsourcer
- Turn your outsourcing provider into a trusted partner
- Umair Haque: The art of being disruptive and constructive
- Uncovering more value: rocks to turn over in outsourcing arrangements
- Unfair Weather
- Using outsourcing to address risk management
- VendorRelate
- Vested Outsourcing
- We ALL outsource something...
- When a customer calls for help…
- Which "shore" is right for the SME: onshore, nearshore or offshore?
- Why businesses fail to reach the mobile consumer
- Why does signing a cheque deliver higher quality for SMEs?
- Why Santander and New Call Telecom came back to Blighty
- Wouldn’t you increase your talk time with your customers, if you could?
- You Cannot Be Serious!
- You get the marketing you deserve... (Part One)
- Logistics
- 'Back office' shared services and 100 years of scientific management
- 2012 In Outsourcing
- A framework for outsourcing success: a 5-step continuum
- A Good Samaritan
- A Logica Progression
- A Prescription To Outsource Success
- A Tight Ship
- Adam Smith and outsourcing
- Addressing outsourcing challenges: what buyers need to do to achieve their business model
- AECOM wins US Army, road deals
- Alan Leaman
- All in the Game
- An Excellent Process…
- An outsourcing pub quiz? Whatever next?
- Art Markman on looking back to go forward
- Australian BPO body formed
- Australian Carbon Tax equals zoom and boom for the outsourcing sector
- Avoiding the car crash: cultural diversity in change management
- Bad, Bad Boy…
- Barbara Hodge
- Bigger and Better
- BPO providers benefit from greater automation
- Breaking Through
- BSO: the next step in BPO evolution
- Building capacity to harness the potential of the IT/BPO industry
- Business analytics and outsourcing: is it the next wave?
- Business Platforms
- Business Platforms: The Emerging Alternative to the “Mess for Less” Outsourcing Deal
- Business Process Outsourcing trends
- Buyers with magnifying glasses: security inside outsourcing relationships
- Can China's education system support outsourcing?
- Canadian outsourcing trends: June 2011 update
- Chain Gain
- Change management and communication: key enablers for outsourcing success
- Change management today: best practices for the modern enterprise
- Changing the World
- China: a different view
- Chinese choices: location selection considerations for global enterprises
- Cleveland Police opts for Steria
- Cracking the Wip
- Critical aspects of governance in outsourcing: insights from industry
- Delivering public service through social enterprises: the next Big Idea?
- DHL Procurement Outsourcing set up
- DHL secures British Gas tie-in
- Do businesses need an Outsourcing Czar on the board?
- Documentary Evidence
- Dog food and steaks: how authenticity helps validate technology solutions
- Don’t fear the outsourcer: let it free you...
- Driving In My Car
- Everything old is new again
- Executive interview: why do companies need a BPO provider?
- Fine – But What Does It All Mean?
- Good Relations
- Good Reviews
- Head-to-Head: Duncan Aitchison & Rick Simmonds
- Head-to-Head: Frank Casale & Mark Hillary
- Headlines...
- HfS Research
- Highlights from the SIG Global Leadership Summit
- How can shared services support your business growth?
- How can users work towards online safety?
- How Marketing BPO Will Help the CMOs of Tomorrow
- How safe is your data when you outsource?
- Innovation and outsourcing: a contingency approach
- Innovation Creation
- Innovation: a hoary old scab, or something worth talking about?
- Innovation: a hoary old scab, or something worth talking about? (Part 2)
- Innovation: a hoary old scab, or something worth talking about? (Part 3)
- Innovation: a hoary old scab, or something worth talking about? (Part 4)
- Innovation: what is it, and why am I not getting any?
- Intelligent customers: UK healthcare
- Interview with the Gorilla
- Interview: Chris Halward, NOA Programmes Director
- Interview: Tim Minahan, Ariba
- Interview: Tom Bangemann, The Hackett Group
- Is a bad economy good for outsourcing?
- Is outsourcing the right career choice for you?
- Is the government biting its nose off to spite its face?
- It’s Not The Contract…
- John Nash, Robert Axelrod, Game Theory and the art of playing nice
- Joseph E. Stiglitz: making globalisation work
- Julian Simon: forget conventional wisdom!
- Kate Vitasek
- Kill or Cure?
- Knowledge Sustainability for Outsourced Professionals
- Making a crisis into an opportunity
- Managing Culture When Outsourcing
- Managing turnover in outsourcing relationships
- Martin Conboy at the IOS
- Matt Heffron
- Measure what matters to achieve outsourcing success
- Mitigating risk in outsourcing
- More Than Just a Headcount
- Navigating through the complex world of multisourcing
- Nick Mellors
- Northern Lights
- Notes on a Scandal
- Océ Pfizer Case Study
- OK, now I'm listening...
- Oliver Williamson: not examining all costs can really cost you
- Open Public Services White Paper: a golden opportunity for outsourcers?
- OPINION: Financial Services organisations need to outsource to innovate
- OPINION: The Erosion of Good Business
- OPINION: The need for good news
- OPINION: to offshore or not to offshore?
- Organisational Change Management: changing the perspective on change
- Our readers are worth recruiting
- OutsideSources
- Outsource, HfS Research announce tie-in
- Outsourcing and how mobile communications are changing the way we choose to work
- Outsourcing and The Art of War
- Outsourcing is Not Make Versus Buy: It is a Continuum
- Outsourcing to China
- Outsourcing to cut costs – ten top tips for SMEs
- Outsourcing to South Africa
- PAL outsourcing “to be reviewed”
- Paying Attention?
- PEX - Process Excellence Network
- Post-Election Thoughts (Part 1)
- Post-Election Thoughts (Part 2)
- Predicting the Success of a Public-Private Partnership (Part 1)
- Predicting the Success of a Public-Private Partnership (Part 2)
- Principles for engaging a supplier: one perspective
- Public Problems
- Public procurement rules and outsourcing in the EU – time for change?
- Public sector outsourcing and the new normal
- Public Sector Roundtable: To Share, or Not to Share?
- Q&A: Andre Le Lerre, Ericsson
- Q&A: Charles Aird, PwC
- Q&A: Francois Enaud, Steria
- Relationship quality measures: "Mind the gap!"
- Responding to a culture clash
- Right From The Start
- Robert Solow: innovation, technology - and math! - make all the difference
- Ronald Coase: Business is a math problem
- Safe and Sound?
- Safe outsourcing: a practitioner's viewpoint
- Secret agreements on culture
- Seeing Through the Cloud
- Seeking (outsourcing) alpha
- Seeking growth beyond the eurozone: implications for Global Business Services
- Separate Ways?
- Sharing the Burden
- SME Outsourcing
- Social Issues
- SSON
- SSON's 12th Annual European Shared Services & Outsourcing Week: a review
- Stage "n"… Ready or oblivious/evolution or revolution?
- Steven D. Levitt: it’s all about incentives
- Strangled by Red Tape
- Stupid is as stupid does...
- SulAmerica, IBM sign $200m deal
- Swiss Post wins M&S logistics deal
- Tailoring governance to suit the deal
- Taking the Chair
- Ten Ways to Shake Your World
- The Australian outsourcing journey
- The big switch to smart service
- The cloud: security risk or risk management opportunity
- The courage to change
- The digital workplace: think strategically, act tactically
- The era of easy assumptions about outsourcing is over
- The future of work
- The impact of the new carbon tax on the Australian outsourcing industry
- The outlook for 2012
- The Post-Election Landscape
- The Power of Two
- The rise of the "Facebook Generation” and its impact on offshore outsourcing
- The Roar of the Crowd
- The Talent Question
- The View from the Board: Editorial Board Roundtable Winter 2010
- The World According to Steve
- There is even more to SLAs than meets the eye...
- There is more to an SLA than meets the eye
- Three steps to a successful outsourcing relationship launch
- TOP TEN: Communicating with Prospects
- TOP TEN: Contractual Needs
- TOP TEN: For Start-ups
- TOP TEN: Repairing Troubled Relationships
- Transforming outsourcing
- Transition and Change
- Trends in Outsourcing Governance and Relationship Management
- Trust Me… I’m an Outsourcer
- Turn your outsourcing provider into a trusted partner
- Umair Haque: The art of being disruptive and constructive
- Uncovering more value: rocks to turn over in outsourcing arrangements
- Unfair Weather
- US bank outsourcing to hit $67.2bn
- Using outsourcing to address risk management
- Vested Outsourcing
- We ALL outsource something...
- Which "shore" is right for the SME: onshore, nearshore or offshore?
- Why businesses fail to reach the mobile consumer
- Why does signing a cheque deliver higher quality for SMEs?
- Why Green Business is Good Business - Environmental Sustainability
- You get the marketing you deserve... (Part One)
- Legal
- 'Back office' shared services and 100 years of scientific management
- 2012 In Outsourcing
- 7th Corporate Counsel Exchange
- A changing conversation
- A framework for outsourcing success: a 5-step continuum
- A Good Samaritan
- A Logica Progression
- A Tight Ship
- Adam Smith and outsourcing
- Addressing outsourcing challenges: what buyers need to do to achieve their business model
- Alan Leaman
- All in the Game
- An Excellent Process…
- An outsourcing pub quiz? Whatever next?
- Art Markman on looking back to go forward
- Australian BPO body formed
- Australian Carbon Tax equals zoom and boom for the outsourcing sector
- Avoiding the car crash: cultural diversity in change management
- Back To The Future
- Bad, Bad Boy…
- Barbara Hodge
- Bigger and Better
- BPO providers benefit from greater automation
- Breaking the data protection deadlock
- Breaking Through
- Bribery, corruption and outsourcing responsibility
- BSO: the next step in BPO evolution
- Building capacity to harness the potential of the IT/BPO industry
- Business analytics and outsourcing: is it the next wave?
- Business Platforms
- Business Platforms: The Emerging Alternative to the “Mess for Less” Outsourcing Deal
- Business Process Outsourcing trends
- Buyers with magnifying glasses: security inside outsourcing relationships
- Can China's education system support outsourcing?
- Can Legal Process Outsourcing lessen the overworked corporate legal department’s compliance risks?
- Canadian outsourcing trends: June 2011 update
- Change management and communication: key enablers for outsourcing success
- Change management today: best practices for the modern enterprise
- Changing the World
- China: a different view
- Chinese choices: location selection considerations for global enterprises
- Clouding your business with data protection issues? (Part 1)
- Clouding your business with data protection issues? (Part 2)
- Cracking the Wip
- Critical aspects of governance in outsourcing: insights from industry
- Danny Ertel
- Delivering public service through social enterprises: the next Big Idea?
- Do businesses need an Outsourcing Czar on the board?
- Dog food and steaks: how authenticity helps validate technology solutions
- E-Discovery Europe
- Everything I touch turns to sold
- Everything old is new again
- Exclusion of liability clauses: fig leaf or real protection?
- Executive interview: why do companies need a BPO provider?
- Fair Deal or No Deal?
- Ferguson Snell & Associates
- Fine – But What Does It All Mean?
- Good Relations
- Good Reviews
- Head-to-Head: Duncan Aitchison & Rick Simmonds
- Head-to-Head: Frank Casale & Mark Hillary
- Headlines...
- HfS Research
- High Court Sends Contract Message
- Highlights from the SIG Global Leadership Summit
- How can shared services support your business growth?
- How can users work towards online safety?
- How Marketing BPO Will Help the CMOs of Tomorrow
- How safe is your data when you outsource?
- How to turn strategy into practice
- Ian R. Macneil and cooperative contracting
- Informa Global Events
- Innovation and outsourcing: a contingency approach
- Innovation Creation
- Innovation: a hoary old scab, or something worth talking about?
- Innovation: a hoary old scab, or something worth talking about? (Part 2)
- Innovation: a hoary old scab, or something worth talking about? (Part 3)
- Innovation: a hoary old scab, or something worth talking about? (Part 4)
- Innovation: what is it, and why am I not getting any?
- Integreon in Bristol: slow start
- Intelligent customers: UK healthcare
- Interesting times for legal outsourcing
- Interesting times...
- Interview with the Gorilla
- Interview: Chris Halward, NOA Programmes Director
- Interview: Tim Minahan, Ariba
- Interview: Tom Bangemann, The Hackett Group
- Is a bad economy good for outsourcing?
- Is ethical guidance for legal outsourcing imminent?
- Is outsourcing the right career choice for you?
- Is the government biting its nose off to spite its face?
- It’s Not The Contract…
- John Nash, Robert Axelrod, Game Theory and the art of playing nice
- Joseph E. Stiglitz: making globalisation work
- Julian Simon: forget conventional wisdom!
- Kill or Cure?
- Knowledge Sustainability for Outsourced Professionals
- LawTech Europe Congress
- Legal Process Outsourcers don’t fall foul of Indian Advocates Act
- Legal Process Outsourcing in the new legal services landscape
- Legal process outsourcing: a regulatory update
- Legal Process Outsourcing: has it reached a tipping point?
- Limitation of liability in legal outsourcing
- Location, location, location
- Making a crisis into an opportunity
- Managed services: making light work of the merger
- Managing Culture When Outsourcing
- Managing turnover in outsourcing relationships
- Mark Ross
- Martin Conboy at the IOS
- Matt Heffron
- Measure what matters to achieve outsourcing success
- Mitigating risk in outsourcing
- Navigating through the complex world of multisourcing
- Nick Mellors
- Northern Lights
- Notes on a Scandal
- OK, now I'm listening...
- Oliver Williamson: not examining all costs can really cost you
- Opal Financial Group
- Open Public Services White Paper: a golden opportunity for outsourcers?
- OPINION: Financial Services organisations need to outsource to innovate
- OPINION: The Erosion of Good Business
- OPINION: The need for good news
- OPINION: to offshore or not to offshore?
- Organisational Change Management: changing the perspective on change
- Our readers are worth recruiting
- OutsideSources
- Outsource, HfS Research announce tie-in
- Outsourcing and data security: the layman’s view?
- Outsourcing and how mobile communications are changing the way we choose to work
- Outsourcing and The Art of War
- Outsourcing is Not Make Versus Buy: It is a Continuum
- Outsourcing to China
- Outsourcing to cut costs – ten top tips for SMEs
- Outsourcing to South Africa
- Paying Attention?
- PEX - Process Excellence Network
- Post-Election Thoughts (Part 1)
- Post-Election Thoughts (Part 2)
- Predicting the Success of a Public-Private Partnership (Part 1)
- Predicting the Success of a Public-Private Partnership (Part 2)
- Principles for engaging a supplier: one perspective
- Private Properties
- Public Problems
- Public procurement rules and outsourcing in the EU – time for change?
- Public sector outsourcing and the new normal
- Public Sector Roundtable: To Share, or Not to Share?
- Q&A: Andre Le Lerre, Ericsson
- Q&A: Charles Aird, PwC
- Q&A: David Eveleigh, BT Global Services
- Q&A: Francois Enaud, Steria
- Q&A: Ole Horsfeldt, ITechLaw Association
- Relationship quality measures: "Mind the gap!"
- Responding to a culture clash
- Right From The Start
- Robert Solow: innovation, technology - and math! - make all the difference
- Ronald Coase: Business is a math problem
- Safe and Sound?
- Safe outsourcing: a practitioner's viewpoint
- Secret agreements on culture
- Seeing Through the Cloud
- Seeking (outsourcing) alpha
- Seeking growth beyond the eurozone: implications for Global Business Services
- Separate Ways?
- Separating retail and investment banking: the impact on outsourcing arrangements
- Sharing the Burden
- Shelley Thomas
- Simon Briskman
- SLAs: are they worth it?
- Slaughter and May
- SME Outsourcing
- Social Issues
- SSON
- SSON's 12th Annual European Shared Services & Outsourcing Week: a review
- Stage "n"… Ready or oblivious/evolution or revolution?
- Stephenson Harwood
- Steven D. Levitt: it’s all about incentives
- Strangled by Red Tape
- Stupid is as stupid does...
- Tailoring governance to suit the deal
- Taking the Chair
- Tax Matters
- Ten Ways to Shake Your World
- The Australian outsourcing journey
- The big switch to smart service
- The Bribery Act: one month on…
- The cloud: security risk or risk management opportunity
- The courage to change
- The Data Protection issues of outsourcing
- The digital workplace: think strategically, act tactically
- The era of easy assumptions about outsourcing is over
- The future of collaborative legal services
- The future of work
- The impact of the new carbon tax on the Australian outsourcing industry
- The Legal Process
- The Legal View
- The Legal View: Breaking Up
- The Legal View: Let’s Call The Whole Thing Off
- The Legal View: Storm Clouds on the Horizon?
- The LPO industry begins to consolidate
- The LSO View
- The outlook for 2012
- The Post-Election Landscape
- The Power of Two
- The rise of the "Facebook Generation” and its impact on offshore outsourcing
- The Roar of the Crowd
- The significance for outsourcing of the proposed EU Data Protection Regulations
- The Talent Question
- The View from the Board: Editorial Board Roundtable Winter 2010
- The World According to Steve
- There is even more to SLAs than meets the eye...
- There is more to an SLA than meets the eye
- Three steps to a successful outsourcing relationship launch
- TOP TEN: Communicating with Prospects
- TOP TEN: Contractual Needs
- TOP TEN: For Start-ups
- TOP TEN: Repairing Troubled Relationships
- Transforming outsourcing
- Transition and Change
- Trends in Outsourcing Governance and Relationship Management
- Trust Me… I’m an Outsourcer
- Turn your outsourcing provider into a trusted partner
- Umair Haque: The art of being disruptive and constructive
- Uncovering more value: rocks to turn over in outsourcing arrangements
- Unfair Weather
- US bank outsourcing to hit $67.2bn
- Using outsourcing to address risk management
- Vested Outsourcing
- We ALL outsource something...
- Which "shore" is right for the SME: onshore, nearshore or offshore?
- Who’s Bribing Whom?
- Why businesses fail to reach the mobile consumer
- Why does signing a cheque deliver higher quality for SMEs?
- Why the new Data Protection Regulations are bad for outsourcing in Europe
- Xchanging
- You get the marketing you deserve... (Part One)
- HR
- 'Back office' shared services and 100 years of scientific management
- 2012 In Outsourcing
- A framework for outsourcing success: a 5-step continuum
- A Good Samaritan
- A Logica Progression
- A new dawn for UK healthcare
- A Tight Ship
- Adam Smith and outsourcing
- Addressing outsourcing challenges: what buyers need to do to achieve their business model
- Alan Leaman
- All in the Game
- An Excellent Process…
- An outsourcing pub quiz? Whatever next?
- Art Markman on looking back to go forward
- Australian BPO body formed
- Australian Carbon Tax equals zoom and boom for the outsourcing sector
- Avoiding the car crash: cultural diversity in change management
- Bad, Bad Boy…
- Barbara Hodge
- Bigger and Better
- BPO providers benefit from greater automation
- Breaking Through
- BSO: the next step in BPO evolution
- Building capacity to harness the potential of the IT/BPO industry
- Business analytics and outsourcing: is it the next wave?
- Business Platforms
- Business Platforms: The Emerging Alternative to the “Mess for Less” Outsourcing Deal
- Business Process Outsourcing trends
- Buyers with magnifying glasses: security inside outsourcing relationships
- Caliber Point launches HR solution
- Can China's education system support outsourcing?
- Canadian outsourcing trends: June 2011 update
- Change management and communication: key enablers for outsourcing success
- Change management today: best practices for the modern enterprise
- Changing the World
- China: a different view
- Chinese choices: location selection considerations for global enterprises
- Cleveland Police opts for Steria
- Cracking the Wip
- Critical aspects of governance in outsourcing: insights from industry
- Danny Ertel
- Delivering public service through social enterprises: the next Big Idea?
- Do businesses need an Outsourcing Czar on the board?
- Dog food and steaks: how authenticity helps validate technology solutions
- Embracing a Lean Culture in Recruitment
- EMRG
- Everything old is new again
- Executive interview: why do companies need a BPO provider?
- External hosting of HR systems is "still unproven"?
- Ferguson Snell & Associates
- Fine – But What Does It All Mean?
- Five Keys to Managed Learning Services
- Good Relations
- Good Reviews
- GSSOCX
- Head-to-Head: Duncan Aitchison & Rick Simmonds
- Head-to-Head: Frank Casale & Mark Hillary
- Head-to-Head: Simon Constance & Steve Leach
- Headlines...
- Helena Parry
- HfS Research
- Highlights from the SIG Global Leadership Summit
- How can shared services support your business growth?
- How can users work towards online safety?
- How Marketing BPO Will Help the CMOs of Tomorrow
- How outsourcers manage human capital
- How outsourcers manage human capital (Part 2)
- How safe is your data when you outsource?
- How to be a first-time outsourcing customer: post-contract
- How to manage outsourcing your payroll
- Innovation and outsourcing: a contingency approach
- Innovation Creation
- Innovation: a hoary old scab, or something worth talking about?
- Innovation: a hoary old scab, or something worth talking about? (Part 2)
- Innovation: a hoary old scab, or something worth talking about? (Part 3)
- Innovation: a hoary old scab, or something worth talking about? (Part 4)
- Innovation: what is it, and why am I not getting any?
- Intelligent customers: UK healthcare
- Intercomp Global Services
- Interview with the Gorilla
- Interview: Chris Halward, NOA Programmes Director
- Interview: Tim Minahan, Ariba
- Interview: Tom Bangemann, The Hackett Group
- Is a bad economy good for outsourcing?
- Is multi-local the new global in the 21st century?
- Is outsourcing the right career choice for you?
- Is the government biting its nose off to spite its face?
- It’s Not The Contract…
- John Nash, Robert Axelrod, Game Theory and the art of playing nice
- Joseph E. Stiglitz: making globalisation work
- Julian Simon: forget conventional wisdom!
- Kelly's Outsourcing & Consulting Group
- Kill or Cure?
- Knowledge Sustainability for Outsourced Professionals
- Leading the transformation in global outsourcing: building the right executive team
- Making a crisis into an opportunity
- Management 101
- Managing Culture When Outsourcing
- Managing turnover in outsourcing relationships
- Martin Conboy at the IOS
- Matt Heffron
- Measure what matters to achieve outsourcing success
- Middle-market vendor governance: definition and implementation
- Mitigating risk in outsourcing
- Motivating staff across the festive season
- My recruitment technology is broken and I can’t manage performance
- Navigating through the complex world of multisourcing
- Nick Mellors
- Northern Lights
- Notes on a Scandal
- Ochre House
- OK, now I'm listening...
- Oliver Williamson: not examining all costs can really cost you
- Open Public Services White Paper: a golden opportunity for outsourcers?
- OPINION: Financial Services organisations need to outsource to innovate
- OPINION: The Erosion of Good Business
- OPINION: The need for good news
- OPINION: to offshore or not to offshore?
- Organisational Change Management: changing the perspective on change
- Our readers are worth recruiting
- OutsideSources
- Outsource, HfS Research announce tie-in
- Outsourcing and how mobile communications are changing the way we choose to work
- Outsourcing and planning for unknown demands
- Outsourcing and The Art of War
- Outsourcing and the new talent-centric HR approach
- Outsourcing HR: what does and doesn't work...
- Outsourcing is Not Make Versus Buy: It is a Continuum
- Outsourcing to China
- Outsourcing to cut costs – ten top tips for SMEs
- Outsourcing to South Africa
- Paying Attention?
- People for the future: a boardroom initiative!
- PEX - Process Excellence Network
- Post-Election Thoughts (Part 1)
- Post-Election Thoughts (Part 2)
- Predicting the Success of a Public-Private Partnership (Part 1)
- Predicting the Success of a Public-Private Partnership (Part 2)
- Principles for engaging a supplier: one perspective
- Public Problems
- Public procurement rules and outsourcing in the EU – time for change?
- Public sector outsourcing and the new normal
- Public Sector Roundtable: To Share, or Not to Share?
- Putting Your HR into Expert Hands
- Q&A: Andre Le Lerre, Ericsson
- Q&A: Charles Aird, PwC
- Q&A: Francois Enaud, Steria
- Q&A: Matthew Brown, Work4 Labs
- Recruitment challenges in Asia Pacific: the sustainability of talent acquisition?
- Recruitment: have you gone global?
- Reducing the risk of conflict through outsourcing
- Relationship quality measures: "Mind the gap!"
- Responding to a culture clash
- Right From The Start
- Robert Solow: innovation, technology - and math! - make all the difference
- Ronald Coase: Business is a math problem
- RPO Comes of Age
- Safe and Sound?
- Safe outsourcing: a practitioner's viewpoint
- Secret agreements on culture
- Seeing Through the Cloud
- Seeking (outsourcing) alpha
- Seeking growth beyond the eurozone: implications for Global Business Services
- Separate Ways?
- Seven Seismic Shifts
- Share + Share Alike
- Shared Services and Outsourcing Exchange
- Shared Services for Hospitality
- Sharing the Burden
- SME Outsourcing
- Social Issues
- Sourcing management: the secret to outsourcing success?
- SSON
- SSON's 12th Annual European Shared Services & Outsourcing Week: a review
- Stage "n"… Ready or oblivious/evolution or revolution?
- Steven D. Levitt: it’s all about incentives
- Strangled by Red Tape
- Stupid is as stupid does...
- Tailoring governance to suit the deal
- Taking the Chair
- Talent management and RPO in 2011
- Talent Show
- Talentspotting
- Ten Ways to Shake Your World
- The Australian outsourcing journey
- The big switch to smart service
- The cloud: security risk or risk management opportunity
- The courage to change
- The digital workplace: think strategically, act tactically
- The era of easy assumptions about outsourcing is over
- The future of work
- The impact of the new carbon tax on the Australian outsourcing industry
- The outlook for 2012
- The Post-Election Landscape
- The Power of Two
- The Recruiting Officer
- The rise of the "Facebook Generation” and its impact on offshore outsourcing
- The Roar of the Crowd
- The Talent Question
- The View from the Board: Editorial Board Roundtable Winter 2010
- The World According to Steve
- There is even more to SLAs than meets the eye...
- There is more to an SLA than meets the eye
- Three steps to a successful outsourcing relationship launch
- TOP TEN: Communicating with Prospects
- TOP TEN: Contractual Needs
- TOP TEN: For Start-ups
- TOP TEN: Repairing Troubled Relationships
- Top Three Workforce Training Trends
- Total HR
- Touching Base
- Tracey Friend
- Transforming outsourcing
- Transition and Change
- Trends in Outsourcing Governance and Relationship Management
- Trust Me… I’m an Outsourcer
- Turn your outsourcing provider into a trusted partner
- Umair Haque: The art of being disruptive and constructive
- Uncovering more value: rocks to turn over in outsourcing arrangements
- Unfair Weather
- US bank outsourcing to hit $67.2bn
- Using outsourcing to address risk management
- Using outsourcing to understand drivers in Asia/Pacific
- Vested Outsourcing
- We ALL outsource something...
- Which "shore" is right for the SME: onshore, nearshore or offshore?
- Why businesses fail to reach the mobile consumer
- Why does signing a cheque deliver higher quality for SMEs?
- Work in Process
- You get the marketing you deserve... (Part One)
- Zachary Misko
- Other
- 'Back office' shared services and 100 years of scientific management
- 2011: mostly cloudy, with sunny intervals
- 2012 In Outsourcing
- 4th Annual Nordic Enterprise & Process Excellence Forum
- A framework for outsourcing success: a 5-step continuum
- A Good Samaritan
- A Logica Progression
- A new dawn for UK healthcare
- A Prescription To Outsource Success
- A roadmap to outsourcing enterprise capture
- A Tight Ship
- Adam Smith and outsourcing
- Addressing outsourcing challenges: what buyers need to do to achieve their business model
- AECOM wins US Army, road deals
- Alan Leaman
- All in the Game
- Alliance Boots outsources pensions
- An Excellent Process…
- An outsourcing pub quiz? Whatever next?
- Art Markman on looking back to go forward
- Australian BPO body formed
- Australian Carbon Tax equals zoom and boom for the outsourcing sector
- Avoiding the car crash: cultural diversity in change management
- Bad, Bad Boy…
- Barbara Hodge
- Being different: four traits that could shape the evolution of Corporate Real Estate Outsourcing
- Being social with your brand in an increasingly digital age
- Bigger and Better
- BIT World Congress Inc
- BPO providers benefit from greater automation
- Breaking the data protection deadlock
- Breaking Through
- BSO: the next step in BPO evolution
- Building capacity to harness the potential of the IT/BPO industry
- Business analytics and outsourcing: is it the next wave?
- Business Media International
- Business Platforms
- Business Platforms: The Emerging Alternative to the “Mess for Less” Outsourcing Deal
- Business Process Outsourcing trends
- Buyers with magnifying glasses: security inside outsourcing relationships
- Call Britannia
- Can China's education system support outsourcing?
- Canadian outsourcing trends: June 2011 update
- Capita backs high-volume scanning to deliver best practice
- CDS Global achives ImageTrac ROI in less than two months
- Chain Gain
- Change management and communication: key enablers for outsourcing success
- Change management today: best practices for the modern enterprise
- Changing the World
- China: a different view
- Chinese choices: location selection considerations for global enterprises
- Cleveland Police opts for Steria
- Clinical Outsourcing Strategies
- Clinical Strategist
- Cognizant expands in Manila
- Coming of age? Next steps for real estate outsourcing in Europe
- Compare the Cloud
- Connecting Service
- Cracking the Wip
- Crexia
- Critical aspects of governance in outsourcing: insights from industry
- Crowdsourcing and the enterprise (Part 1)
- Danny Ertel
- Data outsourcing: staying connected
- DBS slated for outsourced ATM woes
- Delivering public service through social enterprises: the next Big Idea?
- DHL secures British Gas tie-in
- Do businesses need an Outsourcing Czar on the board?
- Documentary Evidence
- Dog food and steaks: how authenticity helps validate technology solutions
- Don’t let clouded thinking make you forget the network
- Driving In My Car
- Emerging Managers Summit
- EMRG's 12th Annual Sourcing Summit
- EOA Germany
- Equitable Life does BlackRock deal
- EurIndia Offshore Consulting
- Everything I touch turns to sold
- Everything old is new again
- Executive interview: why do companies need a BPO provider?
- Fine – But What Does It All Mean?
- Five Keys to Managed Learning Services
- Fleming Gulf Conferences
- Follow the Paper Trail
- Formanek on Pharma
- France a Hub for Emerging Biotech Outsourcing Field
- GDS International
- Get Productive
- GNM outsources marketing design
- Good Relations
- Good Reviews
- Government shared services: how much longer?
- Greening the Chain
- Growth opportunities in the data capture market
- HCL secures $500m Merck contract
- Head of Operations Delivery
- Head-to-Head: Duncan Aitchison & Rick Simmonds
- Head-to-Head: Frank Casale & Mark Hillary
- Head-to-Head: Gary Collins & Tristan Rogers
- Head-to-Head: James Cox & Nicola Lidgett
- Head-to-Head: Simon Constance & Steve Leach
- Headlines...
- Here comes the competition
- HfS Research
- Highlights from the SIG Global Leadership Summit
- How can shared services support your business growth?
- How can users work towards online safety?
- How Marketing BPO Will Help the CMOs of Tomorrow
- How Measurement Systems Analysis Can Improve Service Quality In Digital Mailrooms
- How safe is your data when you outsource?
- I&P Operations Planning Consultant
- IBM to buy Sterling Commerce
- Indian ER&D share grows
- Infoline
- Infosys closes Thai BPO centre
- Innovation and outsourcing: a contingency approach
- Innovation Creation
- Innovation: a hoary old scab, or something worth talking about?
- Innovation: a hoary old scab, or something worth talking about? (Part 2)
- Innovation: a hoary old scab, or something worth talking about? (Part 3)
- Innovation: a hoary old scab, or something worth talking about? (Part 4)
- Innovation: what is it, and why am I not getting any?
- Intelligent customers: UK healthcare
- Interesting times...
- Interview with the Gorilla
- Interview: Chris Halward, NOA Programmes Director
- Interview: John Lark, Ariba
- Interview: Tim Minahan, Ariba
- Interview: Tom Bangemann, The Hackett Group
- Is a bad economy good for outsourcing?
- Is outsourcing the right career choice for you?
- Is the government biting its nose off to spite its face?
- It’s Not The Contract…
- JFPS
- John Nash, Robert Axelrod, Game Theory and the art of playing nice
- Joseph E. Stiglitz: making globalisation work
- Julian Simon: forget conventional wisdom!
- KGS Global
- Kill or Cure?
- Knowledge Sustainability for Outsourced Professionals
- Kofax UK Limited
- Last-minute event in New York on October 13th
- Making a crisis into an opportunity
- Making a stand (or not)
- Making Contact
- Managing Culture When Outsourcing
- Managing turnover in outsourcing relationships
- Marketforce
- Martin Conboy at the IOS
- Martyn Christian
- Matt Heffron
- Measure what matters to achieve outsourcing success
- Middle-market vendor governance: definition and implementation
- Mitigating risk in outsourcing
- Navigating through the complex world of multisourcing
- NHS IT: the public sector outsourcing challenge
- Nick Mellors
- Northern Lights
- Notes on a Scandal
- Océ Dialogue Issue 1 2010
- Océ Dialogue Issue 2 2009
- Océ Pfizer Case Study
- OCE UK Ltd
- OK, now I'm listening...
- Oliver Williamson: not examining all costs can really cost you
- Open Public Services White Paper: a golden opportunity for outsourcers?
- OPINION: Financial Services organisations need to outsource to innovate
- OPINION: The Erosion of Good Business
- OPINION: The need for good news
- OPINION: to offshore or not to offshore?
- Organisational Change Management: changing the perspective on change
- Our readers are worth recruiting
- OutsideSources
- Outsource, HfS Research announce tie-in
- Outsourcing and how mobile communications are changing the way we choose to work
- Outsourcing and The Art of War
- Outsourcing is Not Make Versus Buy: It is a Continuum
- Outsourcing to China
- Outsourcing to cut costs – ten top tips for SMEs
- Outsourcing to South Africa
- PAL outsourcing “to be reviewed”
- Paperless Money
- Pathology Partners
- Paying Attention?
- Perot expands into engineering
- Post-Election Thoughts (Part 1)
- Post-Election Thoughts (Part 2)
- Predicting the Success of a Public-Private Partnership (Part 1)
- Predicting the Success of a Public-Private Partnership (Part 2)
- Principles for engaging a supplier: one perspective
- Public Funds Summit East
- Public Problems
- Public procurement rules and outsourcing in the EU – time for change?
- Public sector outsourcing and the new normal
- Public Sector Roundtable: To Share, or Not to Share?
- Q&A: Andre Le Lerre, Ericsson
- Q&A: Caroline Stockmann, Save the Children
- Q&A: Charles Aird, PwC
- Q&A: David Eveleigh, BT Global Services
- Q&A: Dilbagh Gill, Mahindra Satyam
- Q&A: Emma Teodoro, CAI-STA
- Q&A: Francois Enaud, Steria
- Q&A: Jeff Wallbank, Kent Connects
- Q&A: Norm Judah, Microsoft
- Quick Change?
- Racking Up The Wins
- Relationship quality measures: "Mind the gap!"
- Responding to a culture clash
- Right From The Start
- Right under your nose: the hidden cost of enterprise printing
- Robert Solow: innovation, technology - and math! - make all the difference
- Ronald Coase: Business is a math problem
- Safe and Sound?
- Safe outsourcing: a practitioner's viewpoint
- Sarah Holliman
- Secret agreements on culture
- Seeing Through the Cloud
- Seeking (outsourcing) alpha
- Seeking growth beyond the eurozone: implications for Global Business Services
- Senior Business Consultant
- Separate Ways?
- Shared Services & Outsourcing Week China 2012
- Shared Services for Hospitality
- Shareholder satisfaction in a low-growth economy
- Sharing the Burden
- Silver Lining
- SLAs: are they worth it?
- Smart Intelligence
- SME Outsourcing
- Social Issues
- Social media: outsource to the customer, not the agency
- Social networking: Ground Zero
- SSON's 12th Annual European Shared Services & Outsourcing Week: a review
- Stage "n"… Ready or oblivious/evolution or revolution?
- Steven D. Levitt: it’s all about incentives
- Strangled by Red Tape
- Stupid is as stupid does...
- SulAmerica, IBM sign $200m deal
- Supply Chain Manager
- Symposium Events
- Tailoring governance to suit the deal
- Taking document management to the next level
- Taking the Chair
- Talent Show
- TeamAsia
- Ten Ways to Shake Your World
- Texas 'to end IBM deal'
- The Australian outsourcing journey
- The big switch to smart service
- The cloud: security risk or risk management opportunity
- The courage to change
- The digital workplace: think strategically, act tactically
- The era of easy assumptions about outsourcing is over
- The future of work
- The impact of the new carbon tax on the Australian outsourcing industry
- The outlook for 2012
- The Post-Election Landscape
- The Power of Two
- The rise of the "Facebook Generation” and its impact on offshore outsourcing
- The Roar of the Crowd
- The Talent Question
- The View from the Board: Editorial Board Roundtable Winter 2010
- The World According to Steve
- There is even more to SLAs than meets the eye...
- There is more to an SLA than meets the eye
- This Partners
- Three steps to a successful outsourcing relationship launch
- TOP TEN: Communicating with Prospects
- TOP TEN: Contractual Needs
- TOP TEN: For Start-ups
- TOP TEN: Repairing Troubled Relationships
- Top Three Workforce Training Trends
- Transforming outsourcing
- Transition and Change
- Trends in Outsourcing Governance and Relationship Management
- Trust Me… I’m an Outsourcer
- Turn your outsourcing provider into a trusted partner
- UK General outsources claims
- Umair Haque: The art of being disruptive and constructive
- Uncovering more value: rocks to turn over in outsourcing arrangements
- Unfair Weather
- US bank outsourcing to hit $67.2bn
- Using outsourcing to address risk management
- Vested Outsourcing
- Warning over IBM Texas deal
- We ALL outsource something...
- What you should look for from a DPO provider
- Which "shore" is right for the SME: onshore, nearshore or offshore?
- Why businesses fail to reach the mobile consumer
- Why does signing a cheque deliver higher quality for SMEs?
- Why Green Business is Good Business - Environmental Sustainability
- You get the marketing you deserve... (Part One)
- Building Customer Relationships Through Effective Service
- Building Customer Relationships through Effective Service
- Carillion Communications limited
- Customer Service – a necessary cost or profit opportunity?
- Engaging with customers from day one
- Etisal International
- Increasing Savings by Reducing Car Hire
- Kelly's Outsourcing & Consulting Group
- Logica
- Managing Urgent Consumer and Media Responses
- NCO Europe
- Ochre House
- Percepta UK Ltd
- Percepta’s RoadmapTM methodology: Driving increases in customer satisfaction
- PEX - Process Excellence Network
- Production Support People Ltd
- Providing an All-Round Service for Clients
- Putting Your HR into Expert Hands
- Roadmap to Customer Loyalty
- Seeking (outsourcing) alpha
- Setting Up Contact Centre’s In Emerging Markets: Our China Experience
- SSON
- The Roadmap to Customer Loyalty
- Trust Me… I’m an Outsourcer
- Finance & Accounting
- Columnists
- Alan Leaman
- Barbara Hodge
- Bharat Vagadia
- Brandi Moore
- Brian Gorman
- Catherine Woods
- Chris Ward
- Christian McMahon
- Colin Grace
- Crowdsourcing and the enterprise (Part 1)
- Daniel Sasaki
- Danny Ertel
- Deborah Kops
- Denis Creighton
- Ernst Grosskopf
- Ganesh Deivanayagam
- Gilda Odera
- Helena Parry
- HfS Research
- Inside Source
- Jamie Lyon
- Jean-Louis Bravard
- Jerry Durant
- Joerg Stimmer
- John Sheridan
- Jolie Newman
- Jones Lang LaSalle
- Karen Paterson
- Kate Vitasek
- Kevin Parikh
- Laura Shields
- Louise Beaumont
- Marika Lindstrom
- Mark Ross
- Martin Conboy
- Martyn Christian
- Martyn Hart
- Matt Heffron
- Michael Hart
- Michel Robert
- Nick Mellors
- Olen Pepple
- Outside Sources
- Outsource Magazine
- Peter Brooks
- Peter Hall
- Philip Hadcroft
- Process Improvement Board
- Ravichandran Venkataraman
- Richard Condon
- Richard Sykes
- Sabimir Sabev
- Sanjay Chadha
- Sarah Holliman
- Shelley Thomas
- Simon Briskman
- Stan Lepeak
- Steve Bynghall
- Tom Topolinski
- Tracey Friend
- Zachary Misko
- Partners
- Articles
- WNS wins Phillipines award
- 'Clunky' NHS IT under fire
- 'Back office' shared services and 100 years of scientific management
- ... and it helps the US Economy
- 2011: mostly cloudy, with sunny intervals
- 2011: outsourcing predictions
- 2012 In Outsourcing
- 4 India outsourcers make Forbes 50
- A challenge and an opportunity
- A changing conversation
- A Changing Landscape for CRM Outsourcing in 2011
- A Cry for Help
- A framework for outsourcing success: a 5-step continuum
- A glimpse of the future for CIOs
- A Good Samaritan
- A Local Approach To Offshore
- A Logica Progression
- A Mather of Principle
- A new dawn for UK healthcare
- A New Reckoning?
- A PaaS-age to India
- A perfect storm is coming for call centres
- A Prescription To Outsource Success
- A Real Mess
- A roadmap to outsourcing enterprise capture
- A shift to the right (Part 2)
- A shift to the right?
- A spoonful of sugar: an Indian remedy for the pharmaceutical industry
- A Tight Ship
- ABN Ambro sets up in UAE
- ABN AMRO to offer other banks Sepa
- ABN drops EDS in Oz
- Accelerating Innovation in a Regulated World
- Accenture benefits from Thomas Cook
- Accenture boosts India headcount
- Accenture CEO doesn't fear slowdown
- Accenture dominates HRO
- Accenture feels credit crunch
- Accenture goes into orbit
- Accenture holds off credit crunch
- Accenture in Magic Quadrant
- Accenture India staff top US
- Accenture leads HRO market
- Accenture lobbies Washington
- Accenture makes BPO acquisitions
- Accenture Microsoft OneFinance deal
- Accenture overhauls legal team
- Accenture performs well in SI
- Accenture quits NHS project
- Accenture rides out credit crunch
- Accenture set to sue over NHS IT?
- Accenture staves off the worst
- Accenture sued over security fears
- Accenture takes the high road
- Accenture to invest $250 million
- Accenture to scale up Indian ops
- Accenture turns in strong results
- Accenture wins BMW deal
- Accenture's Chinese whispering
- Accenture's outsourcing boom
- Accenture, Thomas Cook sign deal
- Accenture-Starwood deal
- Adam Smith and outsourcing
- Adapting with Component Outsourcing
- Adding Value
- Addressing outsourcing challenges: what buyers need to do to achieve their business model
- AECOM wins US Army, road deals
- Africa looks good for outsourcing
- Africa looks good for outsourcing
- Africa looks good for outsourcing
- After the Crisis
- AIG outsources to Accenture
- Air NZ strikes union deal
- Airbus extends CSC contract
- Alcatel ponders outsourcing
- All in the Game
- All in the Genes?
- All play and no work: the gamification of your solution?
- Alliance Boots outsources pensions
- Alliance signs new deal
- AMP extends CSC deal
- An education...
- An Excellent Process…
- An integrated services model: helping CIOs achieve their business goals
- An introduction to the "Academics of Outsourcing"
- An ITIL v3-based outsourcing framework
- An outsourcing pub quiz? Whatever next?
- Analyst firms highlight HR growth
- Aon signs £230 million BPO deal
- Apps Outsourcing leaders named
- Arbitrage Now
- Are public sector cuts good news for the private sector?
- Are shared services the answer to the government cuts for councils?
- Are we in the business of outsourcing, sourcing or services?
- Are you a Paper Tiger? The culture of contracts
- Are you capturing true value from your outsourcing partnerships?
- Are Your Contracts Adding Value?
- Art Markman on looking back to go forward
- Asia has so much more to offer
- Asking the tough questions
- Assembling The Team
- Astra Zeneca signs up with Infosys
- AstraZeneca revamps IBM deal
- At The End Of Our Street...
- Atkins signs up with Capgemini
- Atos benchmarks NHS back office
- Atos cans CEO
- Atos checks in again at Premier Inn
- Atos checks in to InterContinental
- Atos diagnosed for DoH
- Atos doubles net income
- Atos extension at BP
- Atos hosts for Capita
- Atos might buy in India
- Atos Orgin wins Olympic gold
- Atos Origin launches healthcare arm
- Atos Origin takeover talk mounts
- Atos sees 2008 turnaround
- Atos signs up German bank
- Atos signs with Paribas
- Australia must face up to offshore
- Australia needs to really engage with Asia
- Australia signs IBM veterans deal
- Australia – the really lucky country
- Australian BPO body formed
- Australian Carbon Tax equals zoom and boom for the outsourcing sector
- Australian dollar gives boost to virtual malls
- Aviva embarks on BPO transfers
- Aviva offshores, ignores warnings
- Aviva outsources to 24/7
- Aviva sells arm to WNS
- Aviva signs up with EDS
- Avoiding the car crash: cultural diversity in change management
- Avoiding The Paper Chase
- Axon bidding war commences
- BA flies with NIIT
- Back office savings go up in smoke
- Back to Norwich for call centres
- Back To The Future
- Bad, Bad Boy…
- Balance of power shifts
- Bangalore shuts down
- Bangladesh
- Bank security hit by IBM deal
- Bank teams up with telco
- Banking on HR success
- Banks lead marketing outsourcing
- Banks plan offshore increase
- Banks predict outsourcing boom
- Barclays extends Xansa deal
- Barclays sets up India captive
- Barclays shifts more offshore
- BASF is height of fashion
- BASF-IT snacks on Lorenz
- Bath pulls out of NHS IT records
- BBC HR's teething troubles
- BBC outsources HR to Xansa
- BBC sets up tech management board
- BBC staff reject Belfast?
- BearingPoint CEO faces the future
- BearingPoint starts to shed
- Being different: four traits that could shape the evolution of Corporate Real Estate Outsourcing
- Being social with your brand in an increasingly digital age
- Benchmarking of IT Outsourcing on an operational level
- Beneath the Surface
- Bespak for sale?
- Better In Than Out
- Better outsource management needed
- Big 6 lose out in contract renewals
- Big Society: big trouble for public sector workers?
- Bigger and Better
- Billing
- Birmingham ramps up outsourcing
- Blue chip boss to review Govt. IT
- Boeing brings work back in house
- Boeing lays off staff in CSC deal
- Boroughs team up
- BPO deals set to sour
- BPO demand slows down
- BPO giants report results
- BPO providers benefit from greater automation
- BPO steps up a professional gear
- BPO suppliers fail to shine
- BPOs face specialists shortage
- Bradford & Bingley takes the risk
- Bradshaw gets NHS IT hot seat
- Branded!
- Breaking the data protection deadlock
- Breaking Through
- Bribery, corruption and outsourcing responsibility
- Bristol-Myers doses up on IBM
- British Library service upgrade
- Britvic sips outsource idea
- BSN signs with Unisys
- BSO: the next step in BPO evolution
- BT / Avaya plan hosted call centres
- BT applies for Indian licences
- BT beefs up commitment to NHS IT
- BT boss's golden handshake
- BT deciminates workforce
- BT expands in India
- BT Global Services suffers
- BT India to earn £123mn by 2009
- BT renews Xansa BPO deal
- BT reviews service contracts
- BT scores public sector successes
- BT sets out services growth plans
- BT signs first billion dollar deal
- BT slashes jobs
- BT wins NHS network contracts
- BT wins £126 million deal
- Building capacity to harness the potential of the IT/BPO industry
- Business analytics and outsourcing: is it the next wave?
- Business gets clearer with Cisco
- Business misunderstands BPO benefit
- Business Platforms
- Business Platforms: The Emerging Alternative to the “Mess for Less” Outsourcing Deal
- Business Process Outsourcing trends
- Busting the Jargon
- Buyers with magnifying glasses: security inside outsourcing relationships
- Buying brand
- Caliber Point launches HR solution
- Call Britannia
- Call centre provider Garlands falls
- Call centres fail to deliver
- Call centres move into north east
- Calling BT's Carol Borghesi
- Cambridge in £6 million deal
- Cambridgeshire opens contact centre
- Camelot spins balls with Atos
- Cameron admits mistakes over immigration cap. Or does he?
- Can China's IT Services market live up to the hype?
- Can Everything Be Outsourced?
- Can Legal Process Outsourcing lessen the overworked corporate legal department’s compliance risks?
- Canadian bank invests in more IBM
- Canadian bank signs up for more HP
- Canadian outsourcing trends: June 2011 update
- Can’t see the trees for the wood
- Capgemini buying for Kraft
- Capgemini buys Getronics arm
- Capgemini escapes downturn
- Capgemini heads east
- Capgemini heads for the Cloud
- Capgemini in $1.25 billion purchase
- Capgemini in new UKG bid
- Capgemini restructures consulting
- Capgemini to pitch Google Apps
- Capgemini wins preferred skills bid
- Capita buys out housing rival
- Capita picks up more Brum business
- Capita predicts good times
- Capita sees business boom
- Capita sees half year boom
- Capita sends Scottish jobs to India
- Capita strikes union deal
- Capita takes on AXA pensions
- Capita to head up digital tv switch
- Capita to supply HR to
- Capita £175m deal with NE Lincs
- Carphone Warehouse goes VoIP
- Case Study: Direct Call and NewVoiceMedia
- Catalent upgrades UK facility
- CBA banks with EDS
- CCSI Technology Solutions rebrands
- Centrica lights up wih Fujistu
- CfH had iSoft takeover team ready
- CFOs have offshoring fears
- CFS co-ops more Xansa
- Chain Gain
- Change management and communication: key enablers for outsourcing success
- Change management today: best practices for the modern enterprise
- Changing the World
- Charnwood ties to Capita
- China "mature" but not perfect
- China lends £326.6m for outsourcers
- China on the move
- China sets out outsourcing ambition
- China sets up outsource bases
- China, the Cloud and building bridges
- China: a different view
- Chindia should top agenda
- Chinese choices: location selection considerations for global enterprises
- Chinese Puzzle
- Chrysler lays off IT staff
- Chubb insures with CSC
- CIOs don't listen to users
- CIOs only last 3 years, says EDS
- CIOs remain upbeat
- Circuit City plugs into IBM
- Cisco restructures Asia Pacific ops
- Citigroup BPO arm moves in India
- Citigroup selling off captive BPO?
- Cleveland Police opts for Steria
- Clinical Outsourcing Strategies
- Clinton bangs anti-outsourcing drum
- Clinton rattles sabre again
- Cloud awards shortlist revealed
- Cloud Computing v outsourcing
- Cloud computing – is there a silver lining?
- Cloud computing: facts and fiction
- Cloud computing: what are you signing up to?
- Cloud sprawl: the next major issue creeping into big business
- Clouding your business with data protection issues? (Part 1)
- Clouding your business with data protection issues? (Part 2)
- Co-op extends deal with Xansa
- Co-op seeks dividend
- Cognizant expands in Manila
- Cognizant gets cautious over 2008
- Collaboration is the future
- Colombia gets sniffy with EDS
- Come together
- Coming of age? Next steps for real estate outsourcing in Europe
- Commoditise or die!
- Commonwealth Games could become costly for India
- Communicating remorse
- Companies look more to outsourcing
- Competence test rolled out
- Complementing traditional outsourcing with the emerging cloud computing
- Compliance Drives Re-Papering
- Compliance fears scare CFOs
- Compo clauses in ID card project
- Computacenter beats expectations
- Conducting voice
- Configuration vs Customisation in Successful Outsourcing Solutions
- Connecting Service
- Consultancy Captain
- Consumer devices pose security risk
- Continental flies with EDS
- Continental issues EDS ticket
- Continuity from new BT service
- Controversy over Westminster plans
- Corus steels for outsourcing
- Cost cutting not apps driver
- Cost drives network outsourcing
- Cost not the driver of Australian outsource rise
- Count on us
- Cracking the Wip
- Credit crunch boom for outsourcing
- Credit crunch hits home at HCL
- Critical aspects of governance in outsourcing: insights from industry
- Cross cultures get in the way
- Crowdsourcing and the enterprise (Part 1)
- Crowdsourcing and the enterprise (Part 2)
- Croydon extends PFI deal
- Crunch boosts outsourcing
- Cry Freedom
- CSA pays for IT debacle
- CSC - some progress, bad economy
- CSC - some progress, bad economy
- CSC - some progress, bad economy
- CSC aims for independence
- CSC blocks iSoft sale
- CSC drives ahead with Bomardier
- CSC flat, but hopeful on results
- CSC gets stamp from UKvisas
- CSC happy with NHS IT
- CSC hits the road in Maryland
- CSC holds steady
- CSC leads In European rim
- CSC penalised for PAS delays
- CSC strikes gold
- CSC takes on NHS deal despite fine
- CSC turns in third quarter results
- CSC wins insurance deal
- Culture Clash
- Custom apps focus for UK ITO
- Cutting Through the Noise
- Cyber attacks ‘top threat’ to UK security
- Cybersecurity requires organisational leadership
- D.I.V.O.R.C.E.
- Dancing With The Devil
- Danish Agri Agency signs with IBM
- Data centre outsourcing rises
- Data centres need to be greener
- Data outsourcing: staying connected
- DBS slated for outsourced ATM woes
- DCMS signs up Atos Origin
- DDC CRM appointment
- De Beers claims against Atos
- Dealing with risk: clear or block?
- Deals collapse amid mistrust
- Death by PowerPoint
- Dedicated follower of fashion
- Delivering back-office savings in the UK public sector
- Delivering public service through social enterprises: the next Big Idea?
- Delivering Savings from UK Public Sector Shared Service Centres
- Dell turns to outsourcing
- Delta asks to outsource to IBM
- Demanding Content
- Deutsche Post looking east for BPO?
- Deutsche Post pulls out of HP deal
- Developing Nation
- DHL delivers for NHS
- DHL Procurement Outsourcing set up
- DHL secures British Gas tie-in
- DHL takes over NHS procurement
- Diamonds are Unisys best friend
- Digital trailblazer
- Diligenta secures £250m deals
- Do businesses need an Outsourcing Czar on the board?
- Do the users wear the trousers?
- Doc outsourcing on the rise
- Doctors don't trust govt with data
- Documentary Evidence
- Does your customer service strategy include the latest user trends?
- Dog food and steaks: how authenticity helps validate technology solutions
- DoH approves of NHS IT
- DoH extends deal with CSC
- DoH in database u-turn
- DoH spills Dr. details on the Net
- Doing more for less
- DoJ investigates deal kickbacks
- Don't tell public over data loss
- Don't wait for us, says CfH!
- Don’t fear the outsourcer: let it free you...
- Don’t let bad content spoil your solution
- Don’t let clouded thinking make you forget the network
- Double dip: outsourcing opportunities, not obstacles?
- Driving In My Car
- Drug trials go offshore
- Dublin caterers strike
- Dutch infrastructure deal signed
- Dutch water utility taps into Atos
- DVLA's "stupendous incompetence"
- Dwindling IT uptake could mean offshore time bomb
- DWP cans Siemens deal
- DWP signs on print deal
- DWP tops list of IT project failure
- Ealing partners with Serco
- Eastern Europe set to boom
- EasyJet to close Luton call centre
- Eating the Dogfood
- eBay provides NHS IT
- Economics is a great leveller
- EDS boosts Indian presence
- EDS buys testing firm
- EDS defends the US
- EDS faces strike threat
- EDS flies Continental
- EDS gets fizzy with Coca-Cola
- EDS HP merger wins approval
- EDS in data loss row
- EDS invests in China
- EDS offers risk advice
- EDS offers staff buyouts
- EDS pays its way out of trouble
- EDS picks up $1 bn Singapore deal
- EDS predicts 2007 trends
- EDS profit up, but outlook down
- EDS reclaims top spot
- EDS sells off Europe field services
- EDS set to axe UK jobs
- EDS settles with the SEC
- EDS signs Polish deal
- EDS signs with German retailer
- EDS strong on large contract deals
- EDS takes out legal order over TFL
- EDS takes stake in Saber
- EDS to boost China presence
- EDS v BSkyB - Court report
- EDS v BSkyB - the allegations go on
- EDS Visanet contract extended
- EDS wins MoD battle
- EDS, LogicaCMG deliver results
- eds.com tops customer poll
- Education, Education, Education....Outsourcing?
- Egypt - BPO for many applications
- ELEXON procures BPO services
- Embracing a Lean Culture in Recruitment
- Embracing green
- EMEA call centres set to grow
- Empowerment
- Enterprise versus mass market cloud
- EquaTerra, Horses for Sources link
- Equitable Life does BlackRock deal
- ER
- Ericsson signs up with IBM
- Eruptions and best practice
- ESA blasts off with EDS
- eSure pulls out of India
- Euronet services India Corp Bank
- Euronext insources from jv
- Europe beat global outsource growth
- Europe outsources more than US
- Europe sees outsourcing boom
- Europeans open to outsourcing
- Events in Egypt: A not-so-subtle reminder on the importance of actively managing geopolitical risk in global sourcing
- Everything I touch turns to sold
- Everything old is new again
- Exclusion of liability clauses: fig leaf or real protection?
- Executive interview: why do companies need a BPO provider?
- Exelon signs up CSC
- Exigen signs up with Sun
- EXL plans European buy
- Expense Management Processes
- External hosting of HR systems is "still unproven"?
- Fair Deal or No Deal?
- FAO in action...
- FCO begins web overhaul
- Fear and Loathing and Lost Wages
- Fidelity set to sell off captive
- Final Demand
- Financial Regularity
- Fine – But What Does It All Mean?
- Firstsource builds its front rank
- FirstSource signs with Airtel
- Fit for purpose
- Five Keys to Managed Learning Services
- Flying the flag
- Follow the Paper Trail
- Food For Thought
- Food for thought for encouraging enterprise growth ahead of the budget
- Ford extends CSC deal
- Formanek on Pharma
- Fort Wayne signs up with Atos
- French land army conscripts Unilog
- Friends Provident outsources to IBM
- From Belarus to Infinity - and Beyond
- From miner to major
- From partnering to ecosystem: Copernicus was on to something... (Part 1)
- From partnering to ecosystem: Copernicus was on to something... (Part 2)
- From Shadows to Limelight
- FSA cashes in with Fujitsu
- FSA chooses 3 providers
- Fujitsu axed from NHS IT
- Fujitsu buys out Siemens
- Fujitsu NHS man suspended
- Fujitsu out of NHS PACS?
- Fujitsu to increase India headcount
- Fund management outsourcing grows
- Further Education for Capita
- Future of government offshoring
- Future's dark for Orange staff
- Gartner names offshore Top 30
- Gartner warns of outsource drivers
- Genpact rises on results
- Genpact turns in solid 2007
- German unions against outsourcing
- Germans win iSoft battle
- Germany Focus
- Get onto the public sector platform
- Get Productive
- Getronics goes to Iceland
- Getting Smart
- Getting the right people right
- Give me a home among the gum trees...
- Glasgow call centres hit by crime
- Global hi-tech outsourcing booms
- Global outsourcing market booming
- GNM outsources marketing design
- Going global with shared services
- Going Public
- Goldman Sachs enters Trillium bids
- Good Employers get good people
- Good Relations
- Good Relations
- Good Reviews
- Governance on the agenda
- Governance to service management
- Government cuts - unparalleled opportunity for outsourcing firms?
- Government deals break down
- Government ICT policy: throwing the baby out with the bath water?
- Government shared services: how much longer?
- Govt can't say how much NOMS costs
- Govt databases illegal, says review
- Granger 'ashamed' of IT systems
- Granger attacks vendors - again!
- Granger has left the NHS building
- Granger quits NHS IT project
- Granger's mum hits out on NHS IT
- Granger: NHS troubles hyped up
- Green New Logica CEO
- Green to go
- Greening the Chain
- Growth opportunities in the data capture market
- Handle Time...
- Hanging On The Telephone
- Hanging On The Telephone
- Has outsourcing peaked?
- Hawaiian takes flight with Tata
- HBOS plans job flight to India
- HBOS union hits out over offshoring
- HBS bought by motorway maintainers
- HCL boosts profits
- HCL secures $500m Merck contract
- HCL snaps up Liberata
- HCL takes on threat for CA
- HCL tops Black Book rankings
- Head-to-Head: Duncan Aitchison & Rick Simmonds
- Head-to-Head: Euan Davis & Dawn Evans
- Head-to-Head: Frank Casale & Mark Hillary
- Head-to-Head: Gary Collins & Tristan Rogers
- Head-to-Head: James Cox & Nicola Lidgett
- Head-to-Head: Simon Constance & Steve Leach
- Headlines...
- Heads In The Cloud
- Heads in the Cloud: can we see?
- Health checks: an ounce of prevention
- Here comes the competition
- Hero buys Scotland’s TSC for £40m
- Heroites eyes more buys
- Hewitt results disappoint
- HGSL buys Careline Services
- Hi tech firms outsource marketing
- High Court Sends Contract Message
- Highlights from the SIG Global Leadership Summit
- Highlights from the SIG Global Sourcing Summit
- Highways Agency drives to success
- Hillary didn't mean to offend India
- Hillingdon signs up with Northgate
- HMRC Aspire costs under fire
- Home call centres on the rise
- Home Improvement
- Home office data sparks ID fears
- Hospitals offshore notes
- Hosting a global event - what can we learn about outsourcing governance?
- Hosts With The Most
- How can users work towards online safety?
- How Diversey and Wipro are creating an ITO (r)evolution
- How do small and medium-sized enterprises (SMEs) best benefit from outsourcing?
- How Marketing BPO Will Help the CMOs of Tomorrow
- How Measurement Systems Analysis Can Improve Service Quality In Digital Mailrooms
- How outsourcers manage human capital
- How outsourcers manage human capital (Part 2)
- How outsourcing can help the public sector...
- How safe is your data when you outsource?
- How to avoid marriage guidance in outsourcing
- How to be a first-time outsourcing customer: post-contract
- How to manage outsourcing your payroll
- How to play host to an outsourcing service
- How to turn strategy into practice
- How will global events affect your business?
- HP boss steps down
- HP buys Atos Middle East
- HP buys EDS for $13.9 billion
- HP extends DirecTV deal
- HP rolls up EDS
- HP slashes UK jobs
- HP swings job axe
- HP takes outsource charge
- HR needs to be more assertive
- HR on the corporate mindset
- HR takes flight at American
- HRO set to boom
- Huge savings for Fortune 500
- Huggies protects with Accenture
- Human Remains
- I love a sunburnt country, a land of sweeping plains...
- Ian R. Macneil and cooperative contracting
- IBA boomerangs back into iSoft bid
- IBM bids for Telelogic
- IBM bucks the fiscal trend
- IBM opens cloud computing centre
- IBM picks up HR deal
- IBM results down sharply
- IBM sees rosy future
- IBM signs with Indian phone giant
- IBM teaches English to India
- IBM to buy Sterling Commerce
- IBM tops the league
- IBM turns in healthy figures
- IBM, EDS, Xansa permit abuse?
- ID shortlist named
- ILO: insomnia for BPO Filipinos
- Immigration cap – is it really business-friendly?
- Improving The Critical Account
- In the eye of the beholder?
- In The Know
- Incest in the industry?
- India 3 poised to triumph
- India among risky offshore places
- India and Europe race for ING deal
- India banks strike over outsourcing
- India beckons for IBM
- India booms
- India BPO firm sets up in Hungary
- India braced for Obama
- India brings jobs to the US
- India clamps down on VoIP
- India data theft backlash
- India dominates location choices
- India faces outsource slowdown
- India internet outage raises alarm
- India knowledge industry to boom
- India may answer UK police calls
- India opps counter call-centre myth
- India outsources visas to US
- India outsourcing booming
- India outstrips world growth
- India remains target destination
- India set for engineering boom
- India set to feel crunch
- India still most sought locale
- India's ISP faux pas?
- Indian bank outsources to IBM
- Indian call centre opens in UK
- Indian CIOs urged to offshore
- Indian ER&D share grows
- Indian grads lack skills: survey
- Indian ITO: a three-part plan for achieving non-linear revenue growth
- Indian prison turns provider
- Indian prison workers in outsourcing: more questions than answers?
- Indian providers still in favour
- Indian revenues set to boom
- Indian security in question again
- Indian strike soothed by US break
- Indian Summer
- Infosys accused of data retention
- Infosys all areas pass
- Infosys boosts quarterly profits
- Infosys closes Thai BPO centre
- Infosys concerns for 2008
- Infosys has gloomy outlook
- Infosys in media alliance
- Infosys jobs freeze
- Infosys joins standards body
- Infosys rides out downturn
- Infosys signs up with Philips
- Infosys targets Europe with Axon
- ING names outsourcing pacts
- ING reaches outsourcing agreement
- ING signs outsourcing deal
- Innovation and outsourcing: a contingency approach
- Innovation Creation
- Innovation in Outsourcing: Searching for the Holy Grail
- Innovation takes two
- Innovation: a hoary old scab, or something worth talking about?
- Innovation: a hoary old scab, or something worth talking about? (Part 2)
- Innovation: a hoary old scab, or something worth talking about? (Part 3)
- Innovation: a hoary old scab, or something worth talking about? (Part 4)
- Innovation: what is it, and why am I not getting any?
- Insurance BPO to make India £1bn
- Insurance firms in BPO boom
- Insurance outsourcing sector booms
- Insurer signs with 3i Infotech
- Integreon in Bristol: slow start
- Intelligent customers: UK healthcare
- Interesting times for legal outsourcing
- Interesting times...
- Interview with the Gorilla
- Into Africa
- Investing in BPO
- Investment outsourcing growing
- Irish NUJ rejects outsourcing
- IRS brings work in-house
- Is a bad economy good for outsourcing?
- Is cloud the new offshore?
- Is ethical guidance for legal outsourcing imminent?
- Is M&A a NEW Rap Artist?
- Is multi-local the new global in the 21st century?
- Is offshoring the answer?
- Is outsourcing the right career choice for you?
- Is the Australian call centre outsourcing industry dying?
- Is the government biting its nose off to spite its face?
- Is there any value to being Number 1?
- iSoft defends NHS IT progress
- iSoft finds a buyer
- iSoft row over NHS IT explodes
- iSoft white knight on way?
- Israeli Navy outsources to HP
- IT bosses back offshoring
- IT costs quarter of NHS budget
- IT linked to recovery
- IT outsourcing still dominates
- IT outsourcing still works
- It's an Offshore Thing
- It’s Not The Contract…
- It’s time for contact centres to get socially responsible
- Jaguar signs B2B EDI deal
- Jobs For The Boys (And Girls)
- John Nash, Robert Axelrod, Game Theory and the art of playing nice
- Joint Adventure
- Joseph E. Stiglitz: making globalisation work
- Joseph Schumpeter and “Creative Destruction”
- Julian Simon: forget conventional wisdom!
- Just Say No
- Justice project under fire?
- Keeping your users satisfied
- KenCall Hosts Singapore - IDA
- Kenya marketed as outsourcing hub
- Kill or Cure?
- Kill or Cure?
- Kimberly-Clark outsourcing spend
- KISSing in the outsourcing industry
- Knowledge Sustainability for Outsourced Professionals
- Korean Bank buys buying expertise
- KPMG upgrades infrastructure
- KPN insources data centres
- KPO means growth
- KPO sector set to boom
- L&G ponders outsourcing
- Land Registry shuts down online
- Last-minute event in New York on October 13th
- Law And Order
- Law firm outsources to CCenter
- Leading the transformation in global outsourcing: building the right executive team
- Leading the Way
- Learn sourcing strategy & practice
- Learning from the best
- Learning from the private sector
- Legal Process Outsourcers don’t fall foul of Indian Advocates Act
- Legal Process Outsourcing in the new legal services landscape
- Legal process outsourcing: a regulatory update
- Legal Process Outsourcing: has it reached a tipping point?
- Lessons To Be Learned
- Let the good times roll
- Letter to the CEO
- Letter to the CEO
- Lib Dems slam NHS IT disarray
- Liberata outsources to Kanbay
- Limitation of liability in legal outsourcing
- Littlewoods outsources voice, data
- Lloyds TSB offshores more jobs
- Lloyds TSB outsources to Xansa
- LloydsTSB heads back from India
- Local Govt dominated by giants
- Local govt unequipped for outsource
- Location, location, location
- Logica bids for Nordic rival
- Logica CEO appointment 'imminent'
- Logica chosen by Wiltshire
- Logica disappoints with results
- Logica partners with Law Society
- Logica sees business holding steady
- Logica sees trouble ahead
- Logistics set for global boom
- Logistics spending set to rise
- London law firm onshores ethically
- Long Live AMS!
- Look east for outsourcing
- LPO booming
- LSE warns on price based selection
- Luxsoft issues 2007 predictions
- Luxsoft rises to prominence
- M&S outsources to Amazon
- Machine-to-Machine: another white elephant or a big leap forward? (Part 1)
- Making a business case for outsourcing
- Making a crisis into an opportunity
- Making a stand (or not)
- Making Contact
- Making Outsourcing Add Up
- Malta rising...
- Management 101
- Managing Culture When Outsourcing
- Managing IT talent
- Managing turnover in outsourcing relationships
- Manufacturing IT outsourcing booms
- Mazda extends IBM deal
- Measure what matters to achieve outsourcing success
- Mega deals decline
- Mega-deals down says Gartner
- Mega-deals on the wane
- Megadeals on the wane
- Microsoft attacks Google Apps
- Microsoft boss and NHS IT
- Microsoft outsources to Accenture
- Microsoft teams with EDS for CRM
- Mid-market HRO set to boom
- Mid-term renegotiations – an opportunity or a threat?
- Middle-market vendor governance: definition and implementation
- Midsummer murders or winter of discontent?
- MiFID boosts outsourcing
- Mitigating risk in outsourcing
- Mobile firms outsource maintenance
- MoD Atlas comes under fire
- MoD in new data loss crisis
- MoD pay debacle hits troops
- MoD rolls out health IT
- More BBC business for Siemens
- More data losses and more to come
- More NHS IT defections
- More public service outsourcing?
- More Than Just a Headcount
- Motivating and Incentivising Staff at Call Centres
- Motivating staff across the festive season
- Movers & Shakers: Julie Casteel, TRG Customer Solutions
- Movers & Shakers: LeAnn Toth, Freeborders
- Movers & Shakers: Luc Bossaert, Intercomp Global Services
- Moving On Up
- MS arvato seek BPO efficiency
- Multi-service Document Outsourcing
- Multi-sourcing: driving the outsourcing industry?
- Multisourcing on the rise
- Mutual Satisfaction
- My recruitment technology is broken and I can’t manage performance
- Myer signs up with IBM
- Myers Squibb prescribes Accenture
- Nail Your Files
- NAO slams BBC outsourcing
- NASA blasts off with Accenture
- NASSCOM eyes Central Europe’s gold
- Nasscom looks on the bright side
- Nasscom prepares for US lobbying
- Nasscom puts house in order
- National Express on outsource road
- Nationwide migrates cheques
- Nationwide outsources to TSYS
- Naugh-tee...
- Navigating through the complex world of multisourcing
- Nearshore, onshore or offshore for investment banks?
- Nestle cooks up BT networking
- Net Results
- Network Rail timetables outsourcing
- Never the Twain?
- New CEO at Atos Origin
- New data laws needed say MPs
- New Deals, Old Mistakes
- New Delivery levels
- New HCL President Business Services
- New man at the top for EDS
- New Worlds
- Newly emerging offshore centres move centre-stage
- NFU Mutual signs up ten year deal
- NHS awards new outsourcing deal
- NHS BT bill shoots up
- NHS central control eroding
- NHS CEO admits IT can't go on...
- NHS CEO gives IT thumbs up
- NHS Choice to make choice
- NHS Choices chooses Capita
- NHS computers crash
- NHS contractors rake it in
- NHS data losses under fire
- NHS database is a security risk
- NHS good and bad news
- NHS IT agency faces overhaul
- NHS IT cock-up of the week
- NHS IT does need outside eye
- NHS IT failures up 70%
- NHS IT fiasco excites DoH
- NHS IT heading for your home
- NHS IT hit by buying methods
- NHS IT leads to heartache
- NHS IT on brink of collapse
- NHS IT record under fire
- NHS IT seeks new blood
- NHS IT slips even further behind
- NHS IT warnings ignored for 5 years
- NHS IT: 'An Expedition'
- NHS IT: a personal view
- NHS IT: doesn't work, won't work!
- NHS IT: the public sector outsourcing challenge
- NHS patient data goes online
- NHS prescribes shared services
- NHS print costs cut by Xerox
- NHS Scotland prescribes IT project
- NHS seeks new suppliers
- NHS services waste money
- NHS should have built on old IT
- NHS under fire...again
- NIKE signs contract with Siemens
- NISource ends IBM deal
- No bonus for Granger when he quits
- No convergence offer yet in ICT
- No independent inquiry for NHS IT
- No slowdown in European outsourcing
- NOA announces change to Board
- NOA Awards 2010: full results
- NOA Awards 2011: the winners...
- NOA outsourcing winners named
- NOA Summit and Awards: Call for Entries
- Nokia outsources R&D
- Northern Lights
- Northgate results up
- Northgate still on spending spree
- Norwich Union escapes FSA fine?
- Norwich Union looks to outsourcing
- Not about the money...
- Notes on a Scandal
- Nothing north of Watford
- Novartis prescribes BT
- Novell outsources ERP
- NU: no more jobs to India
- NWP extends Accenture deal
- O2 Ireland outsources IT jobs
- Obama backs off anti-outsourcing?
- Obama keeps up outsourcing push
- Obama moderates his views
- Obama rattles outsourcing sabre
- Obama rattles outsouring sabre
- Obama runs into a BRIC wall
- Obama's maiden voyage
- Obama, Clinton play offshoring card
- Ofcom to crack down on silent calls
- Office Politics
- Offshore call centres waste money
- Offshore drives custom away
- Offshore job drain a myth
- Offshore market gets aggressive
- Offshore services on the rise
- Offshoring at M&S
- Offshoring bad says UK public
- Offshoring does cost UK jobs
- Offshoring doesn't damage US jobs
- Offshoring helps business transform
- Offshoring not trusted by young
- Offshoring set to boom, says Ovum
- Offshoring to Nigeria?
- OFT clears Xansa takeover
- Oh, Good Grief...
- Oiling the wheels of industry?
- OK, now I'm listening...
- Oliver Williamson: not examining all costs can really cost you
- On Tap Software
- On The Right Track
- Open Public Services White Paper: a golden opportunity for outsourcers?
- Open Relationships
- Opinion: Linger Longer
- Opinion: Contractual cost control
- OPINION: Financial Services organisations need to outsource to innovate
- Opinion: Getting through 2009
- OPINION: Is offshoring the right solution for outsourcing?
- Opinion: offshore paradise or peril
- Opinion: outsourcing references
- OPINION: The Erosion of Good Business
- OPINION: The need for good news
- OPINION: The Value of Freelancers
- OPINION: to offshore or not to offshore?
- OPINION: Why outsourcing executive responsibility is not what it seems
- Orange comes back to UK
- Orange rings up deal with EDS
- Orange UK extends CRM outsourcing
- Order Directory
- Organisational Change Management: changing the perspective on change
- Out of sight, out of mind?
- Outsource - or cloudsource?
- Outsource decisions not made by HR
- Outsource like an Egyptian
- Outsource magazine and the ACCA announce an exclusive partnership
- Outsource uptick looming
- Outsource, HfS Research announce tie-in
- Outsource, insource or shared service? There’s a place for each service model in the NHS…
- Outsourced apps development hurts
- Outsourced call centres fall short
- Outsourced Health occupies RM Group
- Outsourcers go green
- Outsourcing advisors
- Outsourcing and data security: the layman’s view?
- Outsourcing and how mobile communications are changing the way we choose to work
- Outsourcing and planning for unknown demands
- Outsourcing and The Art of War
- Outsourcing And The BBC
- Outsourcing and the new talent-centric HR approach
- Outsourcing benefits the Pru
- Outsourcing confidence remains high
- Outsourcing customer care
- Outsourcing deals slump in Q3
- Outsourcing Derivatives Reconciliations
- Outsourcing failing SMEs
- Outsourcing from Guernsey
- Outsourcing grounded at Air NZ
- Outsourcing hits adjustment
- Outsourcing hits the election trail
- Outsourcing HR: what does and doesn't work...
- Outsourcing impacts on US election
- Outsourcing is Not Make Versus Buy: It is a Continuum
- Outsourcing IT Q&A: what is IPv6 and why does my business need to know about it?
- Outsourcing market faces changes
- Outsourcing market still on the up
- Outsourcing Needn't Be Taxing
- Outsourcing on the wane
- Outsourcing prices set to tumble
- Outsourcing reaches secretaries
- Outsourcing still cost driven
- Outsourcing still on upwards path
- Outsourcing suppliers: are they really all fat cats?
- Outsourcing to cut costs – ten top tips for SMEs
- Outsourcing too pricey for SMEs
- Outsourcing training takes a slice of the pie
- Outsourcing turmoil looms
- Outsourcing your business IT functions to the cloud
- Outsourcing Your Life
- Outsourcing: changing the face of business
- Ovum buys Orbys consultancy
- Oz energy firm outsources IT
- Oz firm opens iSoft takeover talks
- Oz outsourcing impacts election
- PAL outsourcing “to be reviewed”
- Paperless Money
- Part of Pertemps floats on AIM
- Part Of The Union
- Passage to Chindia
- Password Request
- Pathology Partners
- Patni recognised as industry Star
- Paying Attention?
- Paying Your Way
- Penalty Time
- People for the future: a boardroom initiative!
- Peopleware: the human parameter as the critical success factor of outsourcing
- Perot expands into engineering
- Pet Sounds at Bob Martin
- Pharaoh Trade
- Pharma booms in India
- Pharma firms cut costs in India
- Pharma giant prescribes HP/BT mix
- Pharma outsourcing to Asia grows
- Philippines
- Philippines BPO boost
- Philippines stakes claim to success
- Phillipine BPO skills shortage
- Phillips signs up five year BT deal
- Phone Home
- Planet ITO
- Plans for a new Logica
- Platforms make sense in the Cloud!
- Playing to Win
- Poor outsourcing strategy hurts ROI
- Poorer HSBC clients go to India
- Post-Election Thoughts (Part 1)
- Post-Election Thoughts (Part 2)
- Post-Election Thoughts (Part 3)
- Post-Recession F&A BPO
- Powergen creates UK jobs
- Powergen pulls call centres out of
- Powering Up Your Customer Satisfaction Engine
- Predicting the Success of a Public-Private Partnership (Part 1)
- Predicting the Success of a Public-Private Partnership (Part 2)
- Press No Option
- Principles for engaging a supplier: one perspective
- Privacy facists are to blame!
- Private Properties
- Private sector to the rescue...
- Procurement outsourcing set to boom
- Procurement see-saw
- Procurement spending rises in 2007
- Protect & Survive
- Protection of data
- Prudential shifts to Capita
- Prudential signs with Capita
- Public Problems
- Public procurement rules and outsourcing in the EU – time for change?
- Public Sector Bonanza or Bear Trap?
- Public sector consultant use soars
- Public sector IT fails
- Public sector IT not data robust
- Public sector outsourcing and the new normal
- Public sector outsourcing inquiry
- Public sector outsourcing on the rise
- Public sector outsourcing: tackling the SME challenge
- Public Sector Roundtable: To Share, or Not to Share?
- Public sector shared services: no more excuses!
- Putting the Data (Ware)House in Order
- Putting Your HR into Expert Hands
- Q&A: Andre Le Lerre, Ericsson
- Q&A: Anton Manley, HEROtsc
- Q&A: Bill Huber, TPI
- Q&A: Caroline Stockmann, Save the Children
- Q&A: Chandran Nair
- Q&A: Charles Aird, PwC
- Q&A: Craig Wilson, VP, HP Enterprise Services
- Q&A: David Eveleigh, BT Global Services
- Q&A: David Poole, CEO, Serco Global Services UK & Europe
- Q&A: Dilbagh Gill, Mahindra Satyam
- Q&A: Don Peppers, Peppers & Rogers
- Q&A: Duncan Aitchison, TPI
- Q&A: Dylan Roberts, Leeds CC
- Q&A: Emma Teodoro, CAI-STA
- Q&A: Federico Florez
- Q&A: Francois Enaud, Steria
- Q&A: Frank de Reij, Air France-KLM
- Q&A: Ian McDonald, Symbian Fdtn
- Q&A: Jeff Wallbank, Kent Connects
- Q&A: John Dickens, NEC Europe
- Q&A: Julianne Hately, Molson Coors
- Q&A: Krist Davood, Schiavello
- Q&A: Matthew Brown, Work4 Labs
- Q&A: Norm Judah, Microsoft
- Q&A: Ole Horsfeldt, ITechLaw Association
- Q&A: Ralph Geertsema, BT
- Q&A: Rene Keller, Swiss Life
- Q&A: Valentin Kazan, VP, IBA Group
- Q&A: Vic Khan, AMS Shared Services
- Q&A: Wolfgang Benkel, Forrester Research
- Qantas takes flight with Satyam
- Questions and answers
- Quick Change?
- Racking Up The Wins
- RBS rumoured to outsource jobs
- Read 'em and weep
- Readers Digest opens HCL book
- Receiving Loud And Clear
- Recession proof outsourcing?
- Recession represents opportunity
- Recession to bite or not?
- Recruitment challenges in Asia Pacific: the sustainability of talent acquisition?
- Recruitment: have you gone global?
- Reducing the risk of conflict through outsourcing
- Relationship and openness: key ingredients for successful offshore transitions
- Relationship management in the downturn
- Relationship quality measures: "Mind the gap!"
- Remote Infrastructure Management
- Renegotiation tips and tricks
- Resolution outsourcing in Glasgow
- Resolve...
- Responding to a culture clash
- Retail therapy
- Reuters aims for £500m savings
- Revenue IT staff to strike
- Reverse outsourcing in India IT
- Review Ructions
- Right From The Start
- Right under your nose: the hidden cost of enterprise printing
- Rigorously Agile
- Robert Solow: innovation, technology - and math! - make all the difference
- Roche prescribes TCS
- Ronald Coase: Business is a math problem
- Round Table
- Roundtable Review: The Wood for the Trees?
- Royal & SunAlliance, T-Systems deal
- Royal Free suffers from NHS IT
- RPO Comes of Age
- RPO recruits growth
- Russian outsourcing set to boom
- Russian set for outsource boom
- SaaS boosts security outsourcing
- SaaS works for Salesforce
- Safe and Sound?
- Safe outsourcing: a practitioner's viewpoint
- SAP to pay Oracle $1.3b
- Satyam finds a buyer
- Satyam growth slows down
- Satyam holds off the downturn
- Satyam opens the bidding
- Satyam parts company with PwC
- Satyam probe widens
- Satyam reports profit rise
- Satyam scandal unfolds (part 1)
- Satyam scandal unfolds (part 2)
- Satyam scores with FIFA
- Schools and the private sector: a marriage of mutual convenience
- Scottish call centres boom
- Scottish outsourcing freezes tax
- Scottish Widows might offshore more
- Secret agreements on culture
- Security fears over outsourcing
- Security outsourcing on the rise
- Seeing Through the Cloud
- Seeking (outsourcing) alpha
- Seeking growth beyond the eurozone: implications for Global Business Services
- Selling The Family Silver?
- Separate Ways?
- Separating retail and investment banking: the impact on outsourcing arrangements
- Serco profits up nearly 22%
- ServicePower wins Allianz contract
- Setting the Standard
- Seven Seismic Shifts
- Sex clip outrages BPO workers
- Shaken and stirred
- Shame and scrutiny
- Share + Share Alike
- Shared services let down in public
- Shared Services Superstar
- Shareholder satisfaction in a low-growth economy
- Sharing the Burden
- Sheffield reveals shortlist
- Shell faces outsourcing row
- Shell signs up mega-deal
- Shootout in HCL canteen
- Siemens signs VMware vCloud deal
- Silver Lining
- Singapore call centres pay better
- Size Doesn't Matter
- Size matters for IBM
- Skandia signs up HCL
- Skills under review in UK
- Skip the “pick and plunk” – use storyboards to plan your solution sell
- Slam Dunk
- SLAs: are they worth it?
- Small and medium-sized businesses look towards Egypt
- Smart Intelligence
- SME Outsourcing
- SMEs should not be shy of embracing the business benefits of outsourcing
- SOA what?
- Social factor impact on outsourcing
- Social Issues
- Social media: outsource to the customer, not the agency
- Social networking: Ground Zero
- Softer market demand in place
- Software firms carry on offshoring
- Solve the marketing puzzle
- Some none too subtle shifts in the commerce of outsourcing
- Somerfield shops with Tata
- Somerset and IBM in legal row
- Sony and Toshiba chip deal
- Sony outsources phone manufacturing
- Sourcebites Winter 2010
- Sourcing Forum collapses
- Sourcing giants merge
- Sourcing management: the secret to outsourcing success?
- Sourcing Outsourcing
- Sourcing unravels in the Arab world
- South West Water outsources billing
- Spam, Spam, Spam
- Special Projects
- Spineless
- Sporting Champions
- Sprint settles IBM law suit
- SSON's 12th Annual European Shared Services & Outsourcing Week: a review
- Stage "n"… Ready or oblivious/evolution or revolution?
- Standard Chartered networks with BT
- Standardisation in outsourcing
- Starbucks brews up with Unisys
- Stars & Snipes
- Starting with risk in mind
- Statute of liberty
- Steady as we go: keep heads cool
- Stellar rebrands UK call centres
- Steria bumps up revenues
- Steria buys Xansa to grow
- Steria results in slight decline
- Steria sees Indian summer ahead
- Steria takes pension from Capita
- Steven D. Levitt: it’s all about incentives
- Stop being a slave to SLAs
- Stop NHS IT whining, says Granger
- Strangled by Red Tape
- Strategic outsourcing decision-making: heads versus heart?
- Strategic planning for outsourcers: a roadmap to success
- Strategic program management in global sourcing relationships
- Stress threatens India outsourcing
- Strike looms over Aer Lingus
- Striking a Chord
- Stupid is as stupid does...
- Successful CEOs know that good business processes play like great music
- SulAmerica, IBM sign $200m deal
- Sun Life shines on Accenture
- Supercloud: the many clouds which will shape the future
- Supply chain knowledge scarce
- Swansea outsourcing canceled
- Swansea shares IT with Cardiff
- Swimming lessons for outsourcing
- Swiss Post wins M&S logistics deal
- Syntel launches Chennai facility
- T-Mobile expands deal with T-System
- Tailoring governance to suit the deal
- Take EDS back to court, say MPs
- Taking document management to the next level
- Taking flight with BPO
- Taking the Chair
- Taking the long view?
- Taking the Third Option
- Talent management and RPO in 2011
- Talent Show
- Talentspotting
- Tata buys Citi back office
- Tata offshores to Mexico
- TATA to run NEST Administration
- Tata wins Arab outsourcing deal
- Tax Matters
- TCS drives off with Chrysler
- TCS gears up for home growth
- TCS signs IT deal with MAS
- Telling the positive story of UK ITO trends
- Telstra extends IBM deal
- Telstra moving to Philippines?
- Ten months or ten years: implementing change
- Ten Ways to Shake Your World
- Tender Moments
- Terminal Diagnosis
- Texas 'to end IBM deal'
- Texas outsources to IBM
- Thales wins UK ID contract
- The 30 minute Cloud from Steria
- The Australian outsourcing journey
- The big switch to smart service
- The Bribery Act: one month on…
- The Business of Research: the Proof of the Pudding is in the Eating
- The challenges of emerging from recession
- The Cloud Breaks
- The cloud: security risk or risk management opportunity
- The Cost of Cost Cutting
- The courage to change
- The Data Protection issues of outsourcing
- The digital workplace: think strategically, act tactically
- The drive towards transparency
- The Eastern Front
- The emergence of cloud as a key sourcing option
- The End of NPfIT
- The era of easy assumptions about outsourcing is over
- The future for BearingPoint?
- The Future is Now
- The future of collaborative legal services
- The future of work
- The Future’s Bright...
- The great e-scape
- The hidden cost of auctions
- The Home Front
- The impact of the new carbon tax on the Australian outsourcing industry
- The importance of a robust data strategy
- The last frontier
- The Last Word
- The Legal Process
- The Legal View
- The Legal View: Breaking Up
- The Legal View: Let’s Call The Whole Thing Off
- The Legal View: Storm Clouds on the Horizon?
- The LPO industry begins to consolidate
- The LSO View
- The Next Big Thing to hit call/contact centres and customer service
- The Other Land Down Under
- The outlook for 2012
- The Past, Present and Future of Accounts Payable
- The Path to Perfection
- The perils of client ambiguity
- The Post-Election Landscape
- The Power of Behavioural Economics
- The power of direct needs association
- The Power of Partnerships
- The Power of Two
- The price of paperclips
- The Professional Perspective
- The Professionals: Nabil Gangi, FAO of the United Nations
- The Provider View
- The public sector shared services paradox
- The Recruiting Officer
- The Relationship Management Centre
- The rise and rise of China – will the bubble burst?
- The rise and rise of the Australian dollar is driving offshoring
- The rise of the "Facebook Generation” and its impact on offshore outsourcing
- The Roar of the Crowd
- The role of procurement in global sourcing
- The role of the digital mailroom in today’s business
- The SaaS Revolution
- The Science of Compliance
- The significance for outsourcing of the proposed EU Data Protection Regulations
- The State Of Offshore Outsourcing
- The strength of a common language
- The Talent Question
- The value of appearing well connected
- The Value of Transparency
- The vanilla outsourcing machine
- The View from the Board: Editorial Board Roundtable Winter 2010
- The World According to Steve
- The Year Ahead
- The year of procurement outsourcing
- There is even more to SLAs than meets the eye...
- There is more to an SLA than meets the eye
- Think Ahead
- Third Time Lucky for General Motors
- Third-party intermediaries
- Thought leadership IS brand in the outsourcing industry
- Threat from failure to invest
- Three steps to a successful outsourcing relationship launch
- Threshers drinks to Thus
- Threshers drinks to Xansa
- To Market, To Market
- To the Barricades?
- Today’s UK Retail IT Outsourcing Outlook
- Too good for your sort
- Too much emphasis on cost cutting
- Too much outsourcing, says EMC boss
- TOP TEN: Communicating with Prospects
- TOP TEN: Contractual Needs
- TOP TEN: For Start-ups
- TOP TEN: Optimal Procurement Outsourcing
- TOP TEN: Repairing Troubled Relationships
- Top Three Workforce Training Trends
- Tories commission NHS IT review
- Tories pledge end to IT hubris
- Tories question NHS outsourcing
- Touching Base
- TPF, Allianz £100m turnover deal
- Transformation needed to survive
- Transforming Finance
- Transforming outsourcing
- Transition and Change
- Trends in Outsourcing Governance and Relationship Management
- Trillium finds a cut price buyer
- Trillium may face demerger
- Troubles for Steria
- Trust Me… I’m an Outsourcer
- Trustmarque deal is progress
- Trusts still don't trust NHS IT
- Trying A Different Approach
- Turn your outsourcing provider into a trusted partner
- TV licence staff to strike
- TV licensing heads offshore
- Two New Directors join TCS Board
- Two replace Granger as NHS CIO
- Two way traffic, we're all offshore
- UBS banks on India
- Uganda to create BPO market
- UK based HRO Superstar
- UK call centres continue to grow
- UK firms differ on offshoring
- UK firms need to harmonise IT
- UK firms not set for multisourcing
- UK General outsources claims
- UK Govt IT spending to soar
- UK pharma offshores manufacturing
- UK Plc happy with managed networks
- UK risks top skills to offshoring
- UK skills gap fuels offshoring
- UK weak, but Accenture booms
- UK's Silicon Valley - growing onshoring
- UKG spending set to rocket
- UKGov sinks EDS Indian outsourcing
- Umair Haque: The art of being disruptive and constructive
- Uncovering more value: rocks to turn over in outsourcing arrangements
- Understanding Value
- Unfair Weather
- Unilever procures IBM
- Unilever signs up Accenture for HRO
- Union calls for India halt
- Union hits out at Barclays cuts
- Union row at Bank of Ireland
- Union worries over HP cuts
- Unions get co-operative
- Unions not wanted in India
- Unisys fizzes with Dr Pepper
- Unisys networks with BT
- Unisys sees first quarter drop
- Unisys wins JV deal
- United switches on Accenture
- United Airlines wins CIO from EDS
- United Utilities adopts CSC
- Universal strikes right note
- Unlocking success
- Unravelling networks
- US academics condemn offshoring
- US bank outsourcing to hit $67.2bn
- US bankrupt snapped up
- US firm heads up UK census deal
- US firms outsource app development
- US jobs losses set to soar
- US needs to invest in India
- US opposed to outsourcing
- US senate bars foreign workers
- US senators query India visas
- US slowdown boosts outsourcing
- US tech jobs have to be outsourced
- Use external consultants better
- Users drive hard bargains
- Users unhappy with procurement
- Using outsourcing to address risk management
- Using outsourcing to understand drivers in Asia/Pacific
- Vertex finds a buyer
- Vertex to be sold off
- Vesting in practice
- Vietnam
- Virgin axes call centre jobs
- Virgin extends deals with TCS
- Virgin Media networks with BT
- Visa fraud puts the spotlight back on outsourcing
- Vodafone and Orange in mast venture
- Vodafone bills out to Amdocs
- Vodafone dials up Unisys
- Vodafone divides outsourcing spoils
- Vodafone outsources post room
- Vodafone outsources to EDS, IBM
- Vodafone redundancies loom
- Vodafone rings up IBM
- Walsall ditches Fujitsu plans
- Warning over IBM Texas deal
- Water firm taps into Fujitsu
- We ALL outsource something...
- We'd do it again, say bosses
- Web tops call centres in Ireland
- Welcome to the new Outsource website
- Western Europe outsourcing booms
- What do we really think of BPO advisors?
- What good will come from the cloud?
- What if...?
- What Is Partnering?
- What you should look for from a DPO provider
- What's really on the CFO agenda?
- Whatever you do, don't do this...
- What’s up for docs?
- When a CIO gives you that warm, fuzzy feeling
- When a customer calls for help…
- When speed matters
- When telecoms tower
- Where now for HP-EDS?
- Which "shore" is right for the SME: onshore, nearshore or offshore?
- Whitbread extends CSC contract
- White-labelling or build your own?
- Who's to replace Granger?
- Whodunnit?
- Who’s Bribing Whom?
- Why businesses fail to reach the mobile consumer
- Why Cloud will Change the Future of Sourcing
- Why Collaboration is the Key to Success
- Why does signing a cheque deliver higher quality for SMEs?
- Why is sourcing becoming a priority for the CIO office?
- Why Santander and New Call Telecom came back to Blighty
- Why suppliers should not be held up as outsourcing scapegoats
- Why the new Data Protection Regulations are bad for outsourcing in Europe
- Will PM Brown improve public IT?
- Williams-Sonoma cans IBM contract
- Winds of change: reflections on US healthcare reform
- Winds of change: reflections on US healthcare reform (Part 2)
- Wipro and Motorola team up
- Wipro chief sees no crisis
- Wipro freezes hiring
- Wipro misses market estimates
- Wipro rolls out super computers
- Wipro sees trouble ahead
- Wireless outsourcing to boom
- Wisdom and foolishness: public procurement and outsourcing
- Wish They Weren’t Here?
- Work in Process
- Workplace outsourcing on the rise
- World Bank cashes in with EDS
- Wouldn’t you increase your talk time with your customers, if you could?
- Xchanging shares hit
- Xerox jobs under threat
- Xerox prints success with DWP
- Xerox signs with HCL
- Yahoo rises on Google rumours
- You Cannot Be Serious!
- You get the marketing you deserve... (Part One)
- £2800 for an EDS Home Office laptop
- ‘Fibre in the sky’ to boost Africa
- Directory
- Aberdeen Group
- Angel Business Communications
- APCSC
- Aquira
- Asia Pacific Customer Service Consortium
- Atos
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- Baker Tilly Revas
- Berlin Partner GMBH
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- Boehringer Ingelheim
- BTRC
- Business Media International
- CAI-STA Philippines Inc.
- Capgemini
- Carillion Communications limited
- Chile-IT
- Closer Still Media
- cloudamour
- Compare the Cloud
- ContactNB
- Crexia
- David Consulting Group, Ltd.
- Desarrolladora de Zonas Francas SA
- DODS
- E-Discovery Europe
- e-know.net Limited
- EBCG
- EightyTwenty Insight
- ELECTRONICS AND COMPUTER SOFTWARE EXPORT PROMOTION COUNCIL (ESC)
- EMRG
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- Keynote World Media
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- Kofax UK Limited
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- PEX - Process Excellence Network
- Pitney Bowes
- PLIXOS
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- PRACTICAL LOGIC
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- Team International Inc
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- we.CONECT Global Leaders
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- Events
- 4th Annual Nordic Enterprise & Process Excellence Forum
- 4th Cloud Computing World Forum 2012
- 7th Corporate Counsel Exchange
- BIT World Congress Inc
- Call Center Week
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- CIMI.Con Evolution 2012
- CIO CEE
- Cloud and Virtualisation Summit Africa
- Cloud Summit East Africa
- Corporate IT Exchange
- CRE and CSQS Leadership Summit 2012
- Customer Experience Management Summit Africa
- E-Discovery Europe
- East Africa Outsourcing Summit
- Emerging Managers Summit
- EMRG's 12th Annual Sourcing Summit
- EOA Awards 2012
- Europe Congress
- Gartner Application Architecture, Development & Integration Summit
- Gartner Customer Strategies & Technologies Summit 2012
- Gartner IT Infrastructure & Operations Management Summit 2012
- Gartner PPM & IT Governance Summit
- Gartner Symposium/ITxpo
- GEM Forum for CEE, SEE and CIS
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- Global Business Events
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- ITO2012
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- NOA 25th Anniversary & Conference
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- Operations & Technology in Financial Services
- Outsource roundtable: outsourcing and the inexorable rise of extraterritorial regulation
- Procure To Pay India 2012
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- Shared Services & Outsourcing Week China 2012
- Shared Services and Outsourcing Africa 2012
- Shared Services and Outsourcing Exchange
- Shared Services for Hospitality
- Smart Cities Europe 2012
- Strategic SLA Management for ICT Services
- The Outsourcing Partnership Summit
- we.CONECT Global Leaders
- Video
- Angelica Mari interviews Mark Kobayashi-Hillary on Brazilian IT
- Ariba CMO, Tim Minahan Interviewed by Dawn Evans, President & CEO of SIG
- Brazil IT Outsourcing Value Proposition
- Can China's education system support outsourcing?
- Craig McKenney, VP of GBS Procurement at Best Buy Interviewed by Dawn Evans, SIG CEO
- Esteban Herrera, HfS Research COO Sits Down with Dawn Evans, SIG CEO
- Europe 2010 - Delivering Inclusive Growth: Lessons from the Lisbon Strategy
- France a Hub for Emerging Biotech Outsourcing Field
- Ian O'Brien of the American Cancer Society Sits Down with SIG CEO, Dawn Evans
- IBA Software Services
- Interview: Joe Black, Aetna
- Introduction to DCG’s approach to Agile by David Consulting Group’s CEO and owner, Michael D.S. Harris
- Jamie Liddell, Editor Outsource Magazine Gives Dawn Evans, SIG CEO, His Outsourcing Predictions
- Jason Busch, Executive Editor of SpendMatters Interviewed by Dawn Evans, SIG CEO
- Joe Black, Aetna CPO, Discusses Procurement Innovation with SIG CEO Dawn Evans
- Kirk Laughlin, Editorial Director of Nearshore Americas Interviewed by SIG CEO Dawn Evans
- Lamar Chesney, SunTrust Bank's Well-Known CPO Interviewed by SIG CEO Dawn Evans
- Make IT Philippines
- Martin Conboy at the IOS
- Operational Efficiency in Financial Services
- Outsourcing to China
- Outsourcing to South Africa
- Patrick Quirk, Emptoris CEO Meets with Dawn Evans, President & CEO of SIG
- Services Outsourcing in China - Episode 1
- Services Outsourcing in China - Episode 2: China's Top Outsourcing Companies
- Services Outsourcing in China - Episode 3: China's Top Outsourcing Cities
- Services Outsourcing in China - Episode 4: Outsourced Services Available from China
- Services Outsourcing in China - Episode 5: Outsourcing in China's Provinces and Regions
- Services Outsourcing in China - Episode 6: China's High Tech Parks and Zones
- Services Outsourcing in China - Episode 7: Issues when Outsourcing from China
- Services Outsourcing in China - Episode 8: How to Participate in China's Growth
- SIG CEO Dawn Evans interviews Jamie Liddell, Editor, Outsource
- Steve Forbes, Chairman of Forbes Media Discusses the Global Economy with SIG CEO, Dawn Evans
- SW ConfJon Ingham interviews David Christopher
- Testimonial on CMMI Services from David Consulting Group
- Testimonial presented by Bob Lento, President, Convergys Information Management, the Global Software and Services Division.
- Testimonial presented by Morag Lucey, Global Vice President of Marketing and Product Management at Convergys.
- The CIO Event
- Welcome to the new Outsource website
- Audio
- Interview: Chris Halward, NOA Programmes Director
- Interview: Deborah Kops, SourcingChange.com
- Interview: Duncan Aitchison, TPI
- Interview: John Hall, Siemens IT Services & Solutions
- Interview: John Lark, Ariba
- Interview: Tim Minahan, Ariba
- Interview: Tom Bangemann, The Hackett Group
- Joe Black, Aetna CPO, Discusses Procurement Innovation with SIG CEO Dawn Evans
- Lamar Chesney, SunTrust Bank's Well-Known CPO Interviewed by SIG CEO Dawn Evans
- The Managed IT Services Journey
- Resources
- 10 good reasons for law firms to make the switch to managed services
- A story of success for Managed services and the legal industry
- Aquira - a Client Case study
- Building a Talent Centric Organisation
- Building Customer Relationships Through Effective Service
- Building Customer Relationships through Effective Service
- Capita backs high-volume scanning to deliver best practice
- CDS Global achives ImageTrac ROI in less than two months
- Criteria for a Third-Generation Chat Solution: Customer Service
- Customer Service – a necessary cost or profit opportunity?
- DCG White Paper on Agile Estimation Using Functional Metrics
- Engaging with customers from day one
- Governance of Agile Software Projects White Paper
- How can shared services support your business growth?
- Increasing Savings by Reducing Car Hire
- IT Outsourcing: Improve Your Efficiency Through Our IT Excellence
- Kofax for Digital Mailrooms
- Managed services: making light work of the merger
- Managing Urgent Consumer and Media Responses
- Océ Dialogue Issue 1 2010
- Océ Dialogue Issue 2 2009
- Océ Pfizer Case Study
- Op2i Outsourcing Survey 2008 Exec Summary
- Op2i Outsourcing Survey Report
- Percepta’s RoadmapTM methodology: Driving increases in customer satisfaction
- Pitney Bowes: The Invoicing Efficiency Gap
- Providing an All-Round Service for Clients
- Risks of outsourcing and cloud computing
- Roadmap to Customer Loyalty
- Setting Up Contact Centre’s In Emerging Markets: Our China Experience
- Sitel Intelligent Web Engagement
- SITEL Voice Architecture
- Social Media Customer Engagement
- Taking the At-Home Agent Model to the Next Level
- The Roadmap to Customer Loyalty
- The Top 10 Reasons to Automate Your AP Processes
- This Partners Value Proposition
- What You Need to Know About Developing an Outcome Based Global Delivery Network for Document Processing Services
- Why Green Business is Good Business - Environmental Sustainability
Outsource magazine and the ACCA announce an exclusive partnership
